Inside Retail

JUNE 2, 2024

Booktopia founder and director Tony Nash has been named executive director and will assume the sales director role for the next six months – a move announced at the same time as David Nenke’s departure as CEO after a year in the role. million in annualised cost savings from FY25.

ATS 278

ATS Accounting Consumer 278

Retail TouchPoints

DECEMBER 5, 2024

This would account for 16.9% Returns play an important role within the retail ecosystem and offer an additional touch point for retailers to provide a positive interaction with their customers,” said Katherine Cullen, VP of Industry and Consumer Insights at NRF in statement. of retailers’ annual sales in 2024, increasing from 14.5%

Returns 157

Returns Accounting Customer Experience Consumer 157

Retail TouchPoints

JANUARY 3, 2025

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers.

Payment Services 262

Payment Services Accounting Consumer ATS 262

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages.

ATS 238

ATS Shipping Checkout Accounting 238

Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 259

Accounting Promotions Location Management 259

Retail TouchPoints

NOVEMBER 8, 2024

million followers on Instagram via its @target and @targetstyle accounts — and that doesn’t count all the creator- and fan-led accounts tied to the brand. For example, @targetdoesitagain, a “source for all things cool found at Target,” has 1.3 The retailer has a collective 8.4 million followers on Instagram alone.

Social Commerce 245

Social Commerce Accounting Shopping Fashion 245

Retail TouchPoints

JANUARY 8, 2025

The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront. To celebrate the launch of the partnership, customers can receive $10 off orders of $50 or more through Jan. ”

Grocer 258

Grocer Accounting Shopping ATS 258

Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. times per day on average.

Payment Services 249

Payment Services Customer Retention Accounting Checkout 249

Inside Retail

JANUARY 12, 2025

per cent and accounted for 22 per cent of the group’s sales. Aside from difficult macroeconomic factors, Myer attributed the financial performance to higher costs and ramp-up complexity at the new National Distribution Centre in Ravenhall, delaying the realisation of expected benefits. Its online store sales rose 2.8

Department Stores 264

Department Stores Apparel Accounting Consumer 264

Inside Retail

OCTOBER 17, 2024

According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores. ASIC intends to seek relief, including pecuniary penalties against Latitude and Harvey Norman.

Finance 306

Finance Payment Services Advertising Accounting 306

Inside Retail

JANUARY 9, 2024

Pureplay fashion retailer The Iconic has committed to refund customers after fraudulent orders were made on their accounts. “We are working with all customers to address these incidents, which are not a result of a data breach at The Iconic. “Tried resetting the password but I’m not even getting the email.

Accounting 276

Accounting Fashion Management ATS 276

Inside Retail

MARCH 21, 2024

The death took place at his home town in Hermanus. Steinhoff revealed holes in its accounts in December 2017, the first sign of an accounting fraud that led to the near-collapse of the retailer, Reuters reported. Previously, he was also fined $1.6 million for insider trading. They added that no foul play was suspected.

Accounting 272

Accounting ATS 272

Inside Retail

JANUARY 15, 2025

Ulta Beauty is known for its best-in-class loyalty program, which accounts for over 90 per cent of its sales. Kwon-Best added, We [Adobe] did have to put a fine-point definition on it because, as we all know, personalisation is not at all new in retail. However, the beauty retailer is not stopping there.

ATS 130

ATS Accounting Consumer Marketing 130

Inside Retail

JANUARY 19, 2024

Re-using the same login details Credential stuffing is a type of cyber attack where hackers use stolen usernames and passwords to gain unauthorised access to other online accounts. It is common for people to use the same password for multiple accounts (even though this is very risky). You may be surprised by what you see.

Accounting 263

Accounting Management Shopping ATS 263

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

Returns 246

Returns Accounting Payment Services Location 246

Inside Retail

JANUARY 16, 2024

Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost. Consumers now prefer digital payment options, with cash usage declining in all major economies.

Payment Services 237

Payment Services Merchant Services Telecommunications Accounting 237

Retail TouchPoints

MAY 12, 2023

Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. Morris’ most recent role was as SVP of Enterprise Business Services at Walmart.

Finance 311

Finance Accounting Planning ATS 311

Inside Retail

FEBRUARY 19, 2024

The Iconic has launched a new branding campaign over a month after the online fashion retailer found itself in defence mode due to fraudulent transactions made via customers’ accounts. ” In January, The Iconic committed to refunding customers after fraudulent orders were made on their accounts. .”

Accounting 246

Accounting Fashion Returns Shopping 246

Inside Retail

APRIL 10, 2024

But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable. “I

Payment Services 264

Payment Services Finance Accounting Management 264

Inside Retail

JANUARY 27, 2024

“It’s still going to be challenging and a lot of hard work, but there is at least a realism in the goal of 50 per cent,” Par Stenmark, chief sustainability officer at Inter Ikea, told Reuters in an interview. Ikea’s use of raw materials such as wood accounts for the biggest share (45.9

Accounting 246

Accounting Planning ATS Supermarket 246

Inside Retail

MAY 3, 2024

However, social’s stronghold on budgets can also be seen in TikTok’s rise, and a return to double digit ad revenue growth at Snapchat and Pinterest.” ” said Alex Brownsell, head of content at WARC Media. billion in ad revenue this year, accounting for 63.0 WARC Media forecasts Meta to earn $155.6

Advertising 290

Advertising Accounting Returns ATS 290

Inside Retail

MAY 12, 2024

Additionally, 82 per cent of respondents are saving at least a portion of their monthly income, while 18 per cent are choosing not to save at all. The most popular savings methods were: Traditional savings accounts (71 per cent). High-interest savings accounts (28 per cent). Shares (24 per cent).

Consumer 246

Consumer Accounting ATS Supermarket 246

Retail TouchPoints

AUGUST 9, 2024

If they want to make a purchase, all they need to do is link their TikTok account to their Amazon account. Once accounts are linked, Amazon customers can seamlessly purchase items featured in TikTok ads without leaving the app. Amazon accounts can be unlinked from the TikTok experience at any time.

Accounting 216

Accounting Consumer Customer Experience Advertising 216

Retail TouchPoints

JUNE 21, 2024

Members that link their accounts can earn double Starbucks Star points during their stays at participating Marriott hotels and can earn 100 Marriott Bonvoy points when they make three qualifying transactions during designated weeks throughout the year (the first Marriott Bonvoy week runs July 8-14).

Accounting 238

Accounting Promotions Marketing ATS 238

Inside Retail

MAY 27, 2024

The authorisation, which will expire at the end of October, relates to discussing and reaching in-principle agreements about industry responses to providing ongoing access to cash. “It

Accounting 298

Accounting ATS 298

Inside Retail

MARCH 11, 2024

“The one area we are looking at closely is what this will mean for accounts under $2000. Financial counsellors see clients with multiple, small amount accounts and these are getting some people into debt spirals,” said Financial Counselling Australia co-CEO Domenique Meyrick.

Consumer 262

Consumer Accounting ATS 262

Retail TouchPoints

OCTOBER 24, 2023

Members can now link their Nike membership and Hibbett Rewards accounts on the Hibbett website. First-time subscribers can also go to the Hibbett site to register for a new account and immediately link the programs.

Sporting Goods 264

Sporting Goods Accounting Consumer Customer Experience 264

Retail TouchPoints

OCTOBER 18, 2024

In fact, 89% of consumers have complaints about keeping track of their passwords and 54% have stopped using an account or online service because they became frustrated when trying to log in. In fact, account fraud is only getting more brazen; attempted fraud transactions increased 92% and attempted fraud amounts jumped 146% year-over-year.

Accounting 260

Accounting Consumer Payment Services Planning 260

Retail TouchPoints

DECEMBER 26, 2023

As in previous years, ecommerce grew at a faster pace than brick-and-mortar retail, but the latter still accounts for the majority of all sales. Spending at restaurants saw a significant jump, increasing 7.8% In September 2023 , Mastercard had forecast a 3.7% increase for this period. Online sales grew 6.3% , outpacing the 2.2%

Jewelry 286

Jewelry Payment Services Apparel Promotions 286

Inside Retail

JANUARY 14, 2024

The Iconic is the latest victim of ‘credential stuffing,’ a scam that resulted in customer accounts being used to place fraudulent orders, some totaling thousands of dollars, dating back to November last year. Deep fakes were once a futuristic concept that was seen to be concerning, but more for entertainment purposes.

Payment Services 260

Payment Services Accounting Advertising Shopping 260

Retail TouchPoints

DECEMBER 16, 2024

At the same time, underfunded sustainability teams spend much of their time educating other departments rather than executing initiatives. This requires targeted upskilling in critical areas like carbon accounting and management, sustainable procurement and stakeholder management. Our research highlights that U.S.

Supply Chain Management 225

Supply Chain Management Finance Accounting Management 225

Retail TouchPoints

JULY 18, 2024

Pairfect Match AI also takes into account factors such as face shape and style preferences in making personalized recommendations.

Accounting 255

Accounting Customer Experience ATS 255