Retail TouchPoints

APRIL 9, 2025

These follow a host of previous rollouts including Buy with Prime , expansions in the capabilities of the Alexa voice assistant and the rollout of the in-app shopping assistant Rufus all of which aim to make Amazon an easy-to-access, easy-to-use resource for any shopping need.

Shopping 147

Shopping Advertising Consumer Accessories 147

Retail TouchPoints

APRIL 17, 2025

The 300+ new balloon options include premade balloon bouquets, including graduation arrangements, along with all the accessories needed to complete a balloon display such as weight stands, ribbon and helium tanks. The party supplies assortment enlargement, both in stores and online, will begin in August 2025.

Accessories 260

Accessories Planning Shopping Store Operations 260

Retail TouchPoints

DECEMBER 6, 2021

Astound and Elie Saab designed the new website as “an authentic manifesto for the brand” while also ensuring transactional capabilities that will allow customers to easily shop its full range of offerings, from ready-to-wear and accessories to home living experiences. CEO of Elie Saab in a statement.

Customer Experience 279

Customer Experience Boutique Checkout Accessories 279

Retail TouchPoints

DECEMBER 23, 2024

We aim to enable creators and brands to turn their affinity and consumer engagement on Roblox into an effortless shopping experience for their new and existing audiences. The collection also included a real-life version of the fan-favorite Forever Beanie, the #1 selling item in Forever 21 Shop City on Roblox.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Inside Retail

JANUARY 28, 2025

A runner waits at the ready to collect each customers selections from the stock room ensuring fresh garments await their try-on in the change room. Its just the way I like to shop. It’s a personalised experience and we wanted the customer to feel like they’re in a beautiful home when shopping in-store, Bartel said.

Wholesale 250

Wholesale Fashion Accessories Boutique 250

Retail TouchPoints

APRIL 30, 2025

The assortment will include womens and mens ready-to-wear, beauty, shoes, handbags and accessories. We know that Amazon customers are eager to shop these brands in Amazon Luxury Stores , said Jenny Freshwater, VP of Amazon Fashion, Fitness and Creators in a statement.

Department Stores 147

Department Stores Fashion Accessories Customer Experience 147

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 272

Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail Focus

APRIL 25, 2025

One effective way to create a unique shopping environment is by using a commercial gazebo. Often used for outdoor events, markets, and festivals, these temporary structures can be adapted for pop-up shops or seasonal stores. Seating areas and refreshment stations encourage customers to stay longer and enjoy shopping.

Outdoor 130

Outdoor Boutique Promotions Customer Experience 130

Retail TouchPoints

MAY 1, 2025

A brand new Store of the Future concept store, a thrift shop operated by the British Heart Foundation (BHF), opens today in Scotlands capital Edinburgh, and its a model of both charity and sustainability. For example, the cash desk countertop is produced using waste textile direct from the BHFs 675 shops across the UK.

Accessories 147

Accessories Accounting Shopping Location 147

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

Shopping 261

Shopping Shipping Accessories Apparel 261

Retail TouchPoints

JULY 14, 2023

Walmart has debuted a digital-first shopping experience that provides customers with a view into three celebrities’ online carts: football star Patrick Mahomes , pop singer Becky G and the ultimate consumer (and consumer product), Barbie. this fall, has fitness items and kitchen accessories in her cart.

Shopping 241

Shopping Accessories Consumer Marketing 241

Retail TouchPoints

JANUARY 3, 2023

In addition to toys, games and stuffed animals, apparel, accessories and services like complimentary Uber trips were available to appeal to middle and high school-aged children. The pop-up used a BOPIS model (for free, of course), allowing the children to select an item they liked ahead of time.

Shopping 278

Shopping Accessories Apparel Customer Experience 278

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base.

Merchant Services 290

Merchant Services Accessories Apparel Shipping 290

Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year.

Promotions 173

Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

Shopping 299

Shopping Apparel Accessories Consumer 299

Retail TouchPoints

SEPTEMBER 21, 2020

Six months after launching a digital shop for DSW shoe styles on Hy-Vee.com , the retailers are moving their partnership into the brick-and-mortar space. By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. Hy-Vee, Inc.

Supermarket 222

Supermarket Shopping Accessories Apparel 222

Retail TouchPoints

DECEMBER 4, 2024

The soft launch also helped the team identify the final signage tweaks needed to ensure both brand fans and net-new customers felt empowered to navigate the store effectively. Of course, this also meant Calpak missed significant cross-selling and upselling opportunities.

Wholesale 296

Wholesale Planning Accessories Marketing 296

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Retailers cannot keep simply doing what they have done before. trillion this year.

Shopping 278

Shopping Customer Experience Accessories Marketing 278

Inside Retail

OCTOBER 20, 2024

The COO provided an example of how Ulta Beauty has found alternative ways to deliver products to customers, such as through delivery services like Doordash or retail partnerships with Target. Double down on the thing that makes it [the in-store shopping experience] special,” Renslow stated.

Consumer 130

Consumer ATS Accessories Apparel 130

Inside Retail

DECEMBER 9, 2024

Luxury fashion house Louis Vuitton has opened a pop-up store in Adelaide, demonstrating its commitment to maximising customer experience. The pop-up store, located inside Burnside Village shopping mall, offers a variety of the brand’s exclusive collections, including apparel and accessories.

Clienteling 130

Clienteling Accessories Apparel Customer Experience 130

Inside Retail

DECEMBER 5, 2022

Melbourne brand Mimco has launched its new store concept in a return to Sydney’s CBD – and another at Chadstone Shopping Centre in Melbourne. . The Sydney store – at Westfield Sydney – offers a range of bags, jewellery, and accessories, and was designed in collaboration with the team at Doherty Design Studio. .

Accessories 242

Accessories Boutique Fashion Returns 242

Inside Retail

OCTOBER 18, 2022

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. But are rated lower on overall shopping experience.

Consumer 246

Consumer Shopping Returns Payment Services 246

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. As generative AI pushes into the shopping experience, here are three possible uses that can add value to the top-of-funnel activities, and some cautions for brands.

Shopping 246

Shopping Advertising Consumer Marketing 246

Retail TouchPoints

JULY 19, 2023

Sweaty Betty’s apparel and accessories are sold in-store, online and through various wholesale partners. With NewStore , the brand has unified its direct offline and online channels to helps drive operational efficiency and improve the customer experience.

Customer Experience 243

Customer Experience Checkout Wholesale Accessories 243

Retail TouchPoints

NOVEMBER 25, 2024

Vaccarella is no stranger to retail — Bogg has wholesale partnerships with Dick’s Sporting Goods and Bass Pro Shops , among others — and she has mastered a model in which the brand develops exclusive designs tailored to each partner’s shopper base. Our creative team then comes up with the perfect pairing to wow them and their customers.

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Retail TouchPoints

AUGUST 8, 2024

. “We are delighted to partner with Rebag, an established leader in the luxury resale space, to meet customer needs with this curated addition to our assortment,” said Jennifer Jones, SVP and General Merchandise Manager Center Core – Women’s Accessories at Bloomingdale’s in a statement.

Clienteling 278

Clienteling Jewelry Accessories Department Stores 278

Retail Focus

MARCH 7, 2025

With smartphones and tablets becoming integral parts of daily life, consumers are increasingly shopping on the go. Benefits of M-Commerce: Convenience : Shopping on mobile devices offers a seamless and convenient experience for consumers, allowing them to shop anytime and anywhere.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

MARCH 30, 2021

With ecommerce sites in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong and Taiwan, Zalora features a range of products from more than 3,000 brands across a categories including apparel, footwear, accessories, beauty, “pre-loved” (secondhand), home and lifestyle.

Accessories 246

Accessories Apparel Customer Experience Fashion 246

Retail TouchPoints

MARCH 12, 2024

Walgreens will integrate jewelry, hair accessories, cosmetics and seasonal pieces from Claire’s into the assortment of more than 4,400 stores by the end of this month. Walgreens is proud to offer a wide assortment of must-haves for its customers,” said Dale Johnson, Group VP and General Merchandise Manager at Walgreens in a statement.

Merchant Services 264

Merchant Services Jewelry Accessories Fashion 264

Retail TouchPoints

APRIL 4, 2025

They will be able to shop for Herman Millers ergonomic office chairs, including Aeron, Cosm, Mirra 2, Setu and Embody, as well as workspace products such as desks, lighting and accessories. In November 2023 Herman Miller added 3D product visualization functionality on its U.S. website.

Accessories 147

Accessories Location Marketing Consumer 147

Inside Retail

NOVEMBER 22, 2022

The accessories brand’s managing director reveals the two women who have inspired her most and the biggest lessons she’s learned. Retail has changed so much over my career – from shopping centres and strip shops to what we have now in cross-channel customer experiences and constant technology innovation.

Accessories 130

Accessories Boutique Fashion Customer Experience 130

Retail Focus

APRIL 8, 2025

Apps Create Digital Storefronts Available 24/7 Today’s consumer journey begins not on the shop floor but simply by touching a smartphone screen. They increaseefficiency and the customer experience through direct connections between service providers and consumers. Apps are digital storefronts that never sleep.

Payment Services 130

Payment Services Inventory Management Consumer Customer Experience 130

Retail Focus

MAY 11, 2021

As part of resale initiative Resellfridges and Selfridges’ Project Earth commitment to explore circular retail models, The Corner Shop will see a wedding takeover this August, with a specially curated collection of vintage and pre-loved womenswear, menswear and accessories for the wedding party and guests as well as those getting married.

Accessories 299

Accessories Customer Experience Shopping Planning 299

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. AI-powered personalized recommendations.

Consumer 328

Consumer Customer Experience Shopping Fashion 328

Retail TouchPoints

JANUARY 25, 2024

The store will highlight Gibson’s 130-year history and distinct influence on music culture by including a combination of branded apparel, accessories, gifts, lifestyle items and accessories.

Location 289

Location Accessories Apparel Visual Merchandising 289

Inside Retail

JANUARY 4, 2024

As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? Today’s consumers are craving a truly unique shopping experience.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266