Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month. “It’s

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Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

DECEMBER 23, 2024

But in the world of gaming, digital twins also empower players to express themselves more creatively and authentically online , using skins and other digital goods to customize their avatars. The collection also included a real-life version of the fan-favorite Forever Beanie, the #1 selling item in Forever 21 Shop City on Roblox.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. A number of technology integrations provide equivalents to a high-touch in-store experience, including: Stockist.co

Customer Experience 279

Customer Experience Boutique Checkout Accessories 279

Retail TouchPoints

APRIL 17, 2025

The 300+ new balloon options include premade balloon bouquets, including graduation arrangements, along with all the accessories needed to complete a balloon display such as weight stands, ribbon and helium tanks. The party supplies assortment enlargement, both in stores and online, will begin in August 2025.

Accessories 260

Accessories Planning Shopping Store Operations 260

Inside Retail

JANUARY 28, 2025

We go direct to consumer because we would rather give our customers a really high-quality product, and if that means that there’s less margin in there, we don’t mind. What we’re building, and the customer experience and the feeling they have wearing Henne, is literally the most important thing, Bartel said.

Wholesale 250

Wholesale Fashion Accessories Boutique 250

Inside Retail

MARCH 26, 2025

Strategic shifts G-Star appears intent on crafting a seamless and thoughtful reintroduction to Australian consumers. This cautious approach was deliberate, providing ample time to understand the subtle shifts in consumer behaviour post-pandemic. Good Products & Co is the distributor of G-Star Raw in Australia and New Zealand.

Returns 264

Returns Fashion Consumer Marketing 264

Retail TouchPoints

FEBRUARY 19, 2025

this spring, available online and in select retail locations, with a global rollout that also will include footwear and accessories planned for 2026. The first NikeSKIMS collection will debut in the U.S. Partnering with a brand thats achieved the buzz of Skims seems like a solid business move for Nike.

Accessories 227

Accessories Planning Location Marketing 227

Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year.

Promotions 173

Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

NOVEMBER 21, 2024

From the retailer’s point of view, it’s great that consumers are buying earlier,” said Meitiner in an interview with Retail TouchPoints. Somewhat surprisingly, health and personal care look to be flat, while groceries, clothing and accessories are likely to see growth. RTP: How will consumers be financing their holiday spending?

Consumer 278

Consumer Payment Services Department Stores Finance 278

Inside Retail

JANUARY 4, 2024

Today’s consumers are craving a truly unique shopping experience. We are only at the beginning, and as brands begin to scale their AI utilisation, its full spectrum of benefits for consumers and retailers alike will be uncovered. And how will it shape the way we shop? And one of the foremost concerns is security.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings.

Consumer 263

Consumer Beauty and Health Advertising Shopping 263

Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online.

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Wholesale Planning Accessories Marketing 296

Inside Retail

OCTOBER 18, 2022

Lockdowns, store closures, and increased online shopping were all part of the ‘new normal’ for consumers and retailers during the height of the Covid-19 pandemic. And with the return of in-store shopping comes the return of the great debate – are customers shopping online or offline? The post Where are Aussie consumers shopping now?

Consumer 246

Consumer Shopping Returns Payment Services 246

Retail TouchPoints

APRIL 15, 2025

Consumers have held off on buying big ticket items and embraced deal-hunting behaviors, from using retailer promo codes to joining cashback programs and coupon apps to waiting for big sales events. ” With this approach, customers can purchase a bundle of relevant electronics and accessories for a single price.

Promotions 147

Promotions Merchant Services Consumer Planning 147

Retail Focus

JANUARY 29, 2025

Caledonia Park achieved record-breaking performance in 2024, with total sales surpassing 2023 levels and footfall up 8%, underlining the impact of its targeted leasing strategy tailored to evolving consumer demands.

Beauty and Health 147

Beauty and Health Accessories Management Customer Experience 147

Retail TouchPoints

OCTOBER 17, 2022

Waves of new research studies highlight the growing role purpose plays in creating value for businesses and consumers. The result is overall growth and elevated maker engagement and satisfaction levels, as Lion Brand meets the needs of consumers and retail partners. Our purpose also inspires and informs our outreach to consumers.

Consumer 264

Consumer Accessories Marketing Management 264

Retail TouchPoints

MARCH 26, 2025

As a result, the apparel and accessories business swelled to account for nearly 20% of total sales. Dougs remarkable track record of growing brands, his deep understanding of consumer-driven strategies and his expertise in creating global brand connections will be invaluable as we continue to build upon Carters strong foundation.

Apparel 147

Apparel Wholesale Accessories Accounting 147

Retail Focus

APRIL 8, 2025

Apps Create Digital Storefronts Available 24/7 Today’s consumer journey begins not on the shop floor but simply by touching a smartphone screen. Streaming services like Netflix and Disney+ have fundamentally altered how content is consumed, while gaming applications have created entirely new markets for interactive entertainment.

Payment Services 130

Payment Services Inventory Management Consumer Customer Experience 130

Retail TouchPoints

APRIL 9, 2025

Chunky metal belts, moto boots and cowboy boots are potential accessories, with rich textures like faux leather, suede and denim adding depth to outfits. For women, high-rise festival shorts, micro denim and extreme jorts can be paired with flowy moto-boho tops, crochet layers and swimwear reimagined as streetwear.

Jewelry 147

Jewelry Accessories Store Operations Customer Experience 147

Inside Retail

OCTOBER 25, 2024

per cent increase over the same quarter last year, which COO David Weinberg said reflects strong consumer demand across all distribution channels. Despite market challenges, Weinberg added that the company experienced 21 per cent growth in wholesale and a 10 per cent increase in direct-to-consumer channels. This marks a 15.9

Wholesale 130

Wholesale Customer Experience Consumer Marketing 130

Retail TouchPoints

JUNE 13, 2023

RTP: What key consumer behaviors are you aiming to respond to as a brand? Houle: Consumer behaviors have evolved significantly and as a retail brand, we need to be attuned to these changes and respond proactively. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Customer Experience 289

Customer Experience Inventory Management Marketing Consumer 289

Retail Focus

MARCH 7, 2025

The e-commerce industry has experienced rapid growth and transformation in recent years, driven by technological advancements, changing consumer preferences, and global market shifts. With smartphones and tablets becoming integral parts of daily life, consumers are increasingly shopping on the go.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

SEPTEMBER 15, 2023

The global lifestyle apparel and accessories brand has opened its first new store since 2019 at the Cumberland Mall in Atlanta and has exceeded soft opening projections by 67.9%. This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand.

Accessories 264

Accessories Apparel Consumer Location 264

Retail TouchPoints

APRIL 9, 2025

That selection, combined with the speed and convenience of its vanguard Prime membership program, has produced a gravitational pull that consumers and brands have found hard to resist. customers and will be rolled out to the rest of U.S. customers in the coming months. Maybe a geometric design, minimalist piece.

Shopping 147

Shopping Advertising Consumer Accessories 147

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

APRIL 4, 2025

Each markets online store uses location detection, and consumers also can access country-specific stores through the locations tab on store.hermanmiller.com. In November 2023 Herman Miller added 3D product visualization functionality on its U.S. website.

Accessories 147

Accessories Location Marketing Consumer 147

Retail TouchPoints

APRIL 7, 2025

For example, student designers from FIT are selected during the schools annual Spring Fashion Show, Erusha-Hilleque explained: Macys representatives on the judging panel are always looking for student design that complements our private brands and incorporates trends that our consumers are looking for.

Fashion 179

Fashion Accessories Location Management 179

Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. The question is whether retailers can overcome the “experience gap.” The Gen Z Factor.

Consumer 328

Consumer Customer Experience Shopping Fashion 328

Retail TouchPoints

APRIL 11, 2022

“At Designer Brands, we have truly taken control of our destiny as we have transformed into a brand builder, marrying our world-class design and sourcing capabilities to our industry leading direct-to-consumer infrastructure,” said Rawlins. “We

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Planning Sporting Goods Accessories Apparel 329

Inside Retail

APRIL 10, 2025

Here, we speak with #8, Tara McKeon, founder of Proud Poppy Clothing, about creating an inclusive fashion label, how social media plays a role in the customer experience and what’s next for her $20 million lifestyle brand. IR : You focus a lot on providing a great customer experience.

ATS 147

ATS Fashion Customer Experience Boutique 147

Retail TouchPoints

MAY 17, 2023

The Certilogo platform uses digital technology to enable brands and designers to manage the lifecycle of their garments and provide consumers an easy way to confirm authenticity, access reliable information about branded items and activate circular services. ”

Apparel 299

Apparel Sporting Goods Fashion Consumer 299

Retail TouchPoints

JULY 14, 2023

Walmart has debuted a digital-first shopping experience that provides customers with a view into three celebrities’ online carts: football star Patrick Mahomes , pop singer Becky G and the ultimate consumer (and consumer product), Barbie. this fall, has fitness items and kitchen accessories in her cart.

Shopping 241

Shopping Accessories Consumer Marketing 241

Retail TouchPoints

NOVEMBER 25, 2024

Now, Bogg Founder and CEO Kim Vaccarella is bringing the bag to even more consumers thanks to a new partnership with Target. People especially like videos that show how other people pack their bags, so we’re really going overboard with accessories, showing how they can use packing cubes and other things to organize.

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Retail Focus

OCTOBER 4, 2021

These include an interactive ‘Taste & Discover’ area, where customers can explore and create their own coffee recipes using iPad tutorials and Nespresso machines, alongside augmented reality (AR) experiences. Delivering a unique coffee experience through five arts.

Boutique 312

Boutique Customer Experience Accessories Consumer 312

Retail TouchPoints

AUGUST 14, 2024

Within a short time, she helped forge partnerships with Disney, Pixar, the NFL, MLB and NBA to create co-branded jewelry and accessories. Then, during the height of COVID, Callahan began chatting with the Consumer Goods team and forged a licensing agreement that has evolved to include various collections and new product lines.

Jewelry 264

Jewelry Accessories Consumer Wholesale 264

Inside Retail

JULY 28, 2024

Australian-founded health and wellness brand Kic has launched a Kic Concierge service which includes a hotline and quiz and optimises the customer experience journey and product offering with application programming interface (API) technology. Every time I go back there, I tend to reach out to make those purchases,” he said.

Payment Services 274

Payment Services Customer Experience Consumer Fashion 274

Retail Focus

AUGUST 6, 2024

Original research of 1,000 UK consumers reveals, after more than two years of the cost-of-living crisis negatively impacting disposable income, 64% of consumers are buying fewer fashion, apparel and lifestyle products.

Fashion 147

Fashion Consumer Accessories Apparel 147