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As FMCG and retail sectors continue to grapple with the advent of digital integration, AI platforms are reinventing how businesses interact with customers. Generative AI platforms, including ChatGPT, Gemini and Perplexity, are rapidly becoming integral to consumer research. This integration poses a new challenge for Australian businesses on how to stay prominent and reputable in a landscape where AI, not traditional search engines, is increasingly driving purchasing decisions. “The shift i
In today’s polarized landscape, companies face complex decisions when it comes to taking a stance on social values. When brands like Target and Amazon announced they would deprioritize company DEI efforts, social media erupted with boycott threats and planned blackouts. Conversely, companies like Costco doubled down on DEI efforts , and social media feeds became filled with consumers signing up for memberships.
With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a more inspiring, personalized shopping experience. Too often, shopping online feels like dj vu , said Nick Daniel, Chief Product Officer at Etsy in a blog post. Weve all been there youre searching for a shirt or a lamp and suddenly you find yourself sorting through nearly identical items across the internet that blur into a sea of sameness.
Mobile applications have evolved from optional niceties to essential tools for industry. Whether you are an individual retailer or a multinational concern, a hospital or a theme park, app technology has ushered in a new era of customer service in our digital age. No traditional retail sector has been overlooked; in this period of print and online simultaneity, all businesses with aspirations toward a larger scale have had their horizons widened by technology.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Deliveroo has launched a new white label solution, named Deliveroo Express, designed for grocers and retailers in the UK and Ireland, enabling them to offer rapid, on-demand delivery through their own online channels. The service marks a major expansion of the delivery giant’s grocery offering, which now accounts for 16% of the companys gross transaction value (GTV), following strong double-digit growth.
BOXHALL City, the new elevated food hall concept from BOXPARK, is now open to the public. The heritage venue opposite Liverpool Street station is home to 13 exciting dining experiences, as well as two bars with a curated wine, cocktail and mindful drinks offer and live entertainment. The food hall also features a chef residency space for established and emerging talent to host exciting menu concepts, called Kitchen No. 8.
BOXHALL City, the new elevated food hall concept from BOXPARK, is now open to the public. The heritage venue opposite Liverpool Street station is home to 13 exciting dining experiences, as well as two bars with a curated wine, cocktail and mindful drinks offer and live entertainment. The food hall also features a chef residency space for established and emerging talent to host exciting menu concepts, called Kitchen No. 8.
Amazon has successfully established itself as the starting point for many shoppers online searches, edging in on turf previously dominated by platforms such as Google. The first big move that Amazon made to gain this ground was vastly expanding its product assortment which now encompasses hundreds of millions of products primarily through the addition of third-party sellers.
Global Retail Brands (GRB) is set to acquire the brands and operating assets of the Australian tableware chain, Salt&Pepper. Salt&Peppers retail, online and wholesale operations will be included in the acquisition, expected to be completed by April 15. GRB will operate all 25 Salt&Pepper retail stores, and the nearly 220 existing team members will be retained post-sale.
Retail has changed. Customers still buy in-store, but they start their journey online. They search on Google, chats with ChatGPT, compare options, and check opening hours before stepping out. If your store doesnt show up in those search results, you lose the sale before it begins. SEO makes sure your retail business appears where customers are looking.
John Lewis is expanding its repairs and alterations services in partnership with Timpson across all its stores. From today, customers will be able to drop off their clothing, accessories and a selection of homeware items to be cleaned, repaired or altered in any of the department stores locations around the UK. It follows a successful trial with Timpson Group owned-Johnsons across five of its branches last year, including Oxford, Liverpool, Cheadle, Milton Keynes and Welwyn.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
DHL eCommerce UK today announces the opening of a new site in Newcastle, designed to boost capacity to meet customer demand across the North East. The 55,000 sq ft site will handle up to 15,000 parcels each day. The development follows the opening of DHLs Coventry Hub last month, with both forming part of DHL eCommerce UKs 482m investment into its UK infrastructure.
Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself with young brands. The SoHo neighborhood housing the retailers newest flagship includes a Garage , a MINISO and an Edikted a perfect amalgamation of trendy retailers that embrace all things youth culture The 7,809-square-foot space is Princess Pollys largest to date, and its a perfect encapsulation of how the brand aims to provide fun yet affordable fashions to
Sales volumes and consumer sentiment towards the collapsed fashion chain Jeanswest have encouraged the administrators as they look to the brand morphing into a pure-play online retailer. Weve seen huge spikes in foot traffic and online sales, which has been the best possible result as we get the business ready to be restructured as an online operation, said Lindsay Bainbridge, one of the three administrators appointed by Jeanswests parent company last month.
Inheriting a property in Blackheath can be both a blessing and a challenge. While it offers the potential for financial gain, navigating the legal and emotional aspects can be complex. Understanding the steps involved in selling an inherited property helps to simplify the process and ensures that you achieve the best possible outcome. Assessing the Condition of the Property The first step is to assess the condition of the inherited property.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Superdrug is introducing around 500 digital screens across its UK store estate as part of its ongoing strategy to modernise its physical retail offering and deliver tailored content to customers in real time. The health and beauty retailer said the high-tech screens will help transform its stores into dynamic advertising platforms, allowing suppliers to target the right customer, with the right advert, at the right time.
JD Sports has recruited Tom Leak to run its local stores, effective April 14, according to the Australian Financial Review. Leak most recently worked as global GM of retail at luxury homewares chain Coco Republic. Prior to this, he was GM of retail at Rebel Sport. London-listed JD Sports Fashion has more than 3300 stores in 30 countries. The company entered Australia in 2017 and currently operates 66 stores in the market.
The Chiswick property market has witnessed a remarkable shift over the past year, with property prices in the sought-after W4 postcode dropping by around 20%. This decline, however, is not necessarily due to a widespread fall in individual property values. Instead, it is a consequence of changing buyer preferences, with an increased number of flat sales dominating the market while larger family homes remain off the market.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The Range has marked a “significant milestone” in its expansion plans with the opening of 30 new format superstores across the UK and Republic of Ireland since January. The discount chain has been opening three new stores every Friday since the start of the year following its acquisition of the Homebase brand and up to 70 of its stores back in November.
Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores. WHSmith has upgraded to the latest SaaS version of these solutions from Aptos and also added Aptos Analytics to help it gain a more comprehensive view of enterprise-wide data.
The new US tariffs policy has sent shockwaves through international trade, disrupting supply chains and creating challenges for virtually every business operating across borders, including many Australian retailers that sell in the US. Australian retailers now face a 10 per cent tariff on goods sent directly to the US. Those manufacturing in China and exporting to the US are hit harder, with a steep 125 per cent tariff on Chinese manufactured products on top of an existing 20 per cent duty, sign
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Branding is more than just a logo or a catchy slogan. In todays competitive landscape, branding is a powerful force that shapes the identity and success of modern casinos. Whether its an established giant or a new player in the industry, branding is the key element that determines whether a casino thrives or fades into obscurity. The casino industry has come a long way from its humble beginnings.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Carl Friedrik x Williams Racing will be launching an exclusive co-branded travel collection on April 16th. Born from a two-year licensing deal, this collaboration unites two British powerhouses in a celebration of precision, innovation, and effortless movement.
Retail markets move fast, especially now that many, if not all, major retailers are betting big on emphasizing ecommerce over physical locations. As part of this push, the once-reviled practice of data scraping and aggregation has become a pivotal tool for retailers. Long considered an industry secret, data scraping has grown into a mature industry, while the real-time information it provides enables major companies to remain price competitive, identify fraudulent sellers of products and provide
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
After 25 years in business, Glue Store is ready to set a new standard in streetwear and denim. The unveiling of its new Emporium flagship store is also the soft launch of a new strategy to cement its legacy as a premium Australian multi-brand retailer. Bigger isnt always best in retail, Steve Cohen, executive general manager of performance and lifestyle at Accent Group, told Inside Retail.
M Core is pleased to have welcomed leading clothing and accessories retailer Character.com to M Cwmbran, further strengthening the shopping centres diverse retail offering. Character.com, known for its extensive range of high-quality character-branded products, from childrenswear and adult clothing to homeware, toys, and games has signed a five-year lease on a 5,196 sq ft unit at the South Wales shopping destination.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Fanatics Collectibles‘ first-ever permanent global flagship store will officially open onApril 25thon the iconic Regent Street in London. Sports fans and collectors will be treated to a range of exciting soon-to-be-announced activities and celebrations to mark the official opening of the store.
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