Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility.

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Inside Retail

JANUARY 20, 2025

Hip Pocket Workwear & Safety has announced a leadership shift, appointing a CEO to the 31-year-old Australian-owned business. The retail chain has more than 50 locations in its network. Peter Fiasco, Kwik Kopys head of franchising, takes on the brand new role on 3 February 2025. The joint directors atHip Pocket Workwear & Safety(HPWS), John Gleeson and Mark Fidler, said the appointment allows them to focus on strategic board-level matters while supporting Peter on specific projects.

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Retail TouchPoints

JANUARY 15, 2025

Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young

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Inside Retail

JANUARY 15, 2025

Wesfarmers Health has opened the pilot of a new beauty and wellness concept store called Atomica, which it plans to roll out in major cities this year. The first store is located at the Castle Towers shopping centre in Sydney, in a space formerly occupied by Priceline shop. Wesfarmers Health partnered with branding and design agency Houston Group to design the inaugural Atomica store.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

JANUARY 19, 2025

In-N-Out Burger is now moving to the Pacific Northwest.

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Retail Focus

JANUARY 20, 2025

Festive sales at Battersea Power Station increased by 13.4% in November and December 2024 and footfall grew by 11% compared to the same period in 2023, as the riverside neighbourhood celebrated its best Christmas to date. By the end of 2024, the riverside destination had welcomed more than 26 million visitors since the Grade II listed Power Station and Electric Boulevard, the neighbourhoods pedestrianised high street, opened to the public in October 2022.

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Inside Retail

JANUARY 15, 2025

Eyewear retailer 1001 Optometry is refurbishing 25 to 30 stores located in shopping centres, implementing the brand’s “Details are Beautiful” strategy. The company tapped The Great Indoors interior designer Gesa Hopkinson for the refurbishment, which features glazed walls to allow guests to view the optometry equipment and testing rooms.

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Retail Wire

JANUARY 16, 2025

Krispy Kreme continues to surprise its customers with limited-release treats.

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Retail Focus

JANUARY 15, 2025

As the June 2025 deadline for the European Accessibility Act approaches, Nexer Digital has launched a new campaign, I Matter Too , to raise awareness about the importance of inclusive online experiences. The campaign aims to encourage online retailers to act now and embrace digital accessibility as a core part of their strategy, not just to meet legal requirements but to go beyond compliance and deliver true inclusivity.

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Retail Gazette

JANUARY 15, 2025

Frasers Group has confirmed that two-thirds of its retail staff remain on zero-hours contracts ahead of new legislation aimed to limit their use. The retail giant, which was recently booted from the FTSE 100, told MPs examining the proposals to improve protection for workers that 11,500 staff members remained on the contracts and were not given any compensation even if shifts were changed at the last minute.

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

JANUARY 17, 2025

Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart has committed to purchasing and deploying systems from Symbotic for 400 Accelerated Pickup and Delivery centers (APDs) over a multi-year period, with an option to purchase additional ADPs in coming years.

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Retail Wire

JANUARY 15, 2025

all free clear is partnering with NaviLens to help the sight-impaired.

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Retail Focus

JANUARY 20, 2025

PXP , a leading omnichannel global payment platform and innovative industry disruptor, is announcing the launch of its industry-redefining technology platform, PXP Unity. Marking a shift in payments, PXP offers a single integration into a commerce ecosystem that makes business simpler, better and more connected. It promises to transform and empower merchants with next generation POS and online services, providing more control over their transaction data, smart routing options, and a catalogue of

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Tokinomo

JANUARY 22, 2025

Retail media is rapidly transforming how brands connect with consumers, but succeeding in this dynamic space is far from simple. Many companies struggle to unlock their full potential, held back by complex challenges that demand innovative solutions. In this article, we explore the critical retail media challenges and provide fresh strategies to help brands stay ahead, build resilience, and drive meaningful results.

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Customer Experience

Retail TouchPoints

JANUARY 17, 2025

Even as Walmart s Birkin dupe dubbed the Wirkin continues to sell like hotcakes , the retailer has announced a new deal that will give its customers access to the real thing. Luxury resale marketplace Rebag has joined the Walmart marketplace, making its selection of secondhand luxury handbags, jewelry and watches available on Walmart.com and the Walmart app.

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Inside Retail

JANUARY 15, 2025

Hoka was founded in 2009 with a single vision to make running long distances feel easier by crafting a shoe optimised for downhill speed but it didnt take long for its founders, Jean-Luc Diard and Nicolas Mermoud, to realise that its ultra-cushioned sole could translate to road running. Hoka pioneered the max cushioning shoe category and has remained the front runner in the space by continuing to reshape the modern sneaker.

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Retail Wire

JANUARY 16, 2025

Boar's Head recently faced a nationwide listeria contamination.

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Retail Focus

JANUARY 16, 2025

Robin Valley, a sustainable jewellery brand founded by husband-and-wife duo Liang Zhang and Wanchong Chen, just opened its first physical store in Manchesters Arndale Centre. The business completed 54 transactions on its opening day, with takings of over 1,000. The opening marks a significant milestone in the businesss rapid growth since it secured a 15,000 Start Up Loan from the British Business Banks Start Up Loans programme in 2023.

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Retail Gazette

JANUARY 20, 2025

Morrisons workers have made a major step forward in their equal pay case, following a judgment handed by the Employment Tribunal. The claimants, mostly female employees in the supermarket chain ‘s stores, are fighting for equal pay for work of equal value compared to predominantly male workers in the retailers distribution centres. This latest judgment follows the conclusion of the final Stage 2 Equal Value hearing, held at Leeds Employment Tribunal in late 2024.

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Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. Thats where our expertise lies not with the business traveler, not duty-free airport shops, said Shaw. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines.

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Inside Retail

JANUARY 19, 2025

Blauer and Pirelli have launched an exclusive collection of four no-gender outerwear items made from recycled materials. The collection consists of a puffer jacket, a sleeveless puffer, a parka, and a trench coat in black and yellow colours. The collection was presented during Milan Men’s Fashion Week. “This collaboration is not only a celebration of our shared values, but an invitation to look forward, towards a future where innovation and research coexist,” said Enzo Fusco, C

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Retail Wire

JANUARY 17, 2025

"Love Pasta" by Barilla is the ultimate Valentine's Day meal.

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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Retail Focus

JANUARY 20, 2025

Evolve Estates, part of commercial property and investment collective M Core has acquired Dolphin Quays, a mixed-use development comprising retail, leisure, offices, residential and a car park on a 2.62-acre site of prime harbourfront land. Dolphin Quays is one of the harbourfront’s principal restaurant and caf destinations in Poole. This latest acquisition further demonstrates Evolves’ expertise in identifying opportunities to buy, manage, and curate landmark mixed-use developments

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Retail Gazette

JANUARY 20, 2025

Rappers Krept & Konan are opening a supermarket specifically tailored to serve the needs of black, Asian and ethnic communities in Croydon. Saveways is set to open on 1 February on 102 Beddington Lane, Croydon, the hip hop duo and Saveways co-founder Kaysor Ali said the move will set a new benchmark in the UK ethnic grocery market. The 15,000 sq ft supermarket will specialise in premium halal produce and world foods.

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Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Furthermore, the number of people relying on digital wallets on their smartphones, rather than carrying a traditional purse containing cash, continues to rise.

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Inside Retail

JANUARY 20, 2025

Five years after acquiring the online marketplace for $230 million, Wesfarmers has decided to wind down Catch , citing a competitive Australian e-commerce landscape. “The recent increase in competitive intensity in the Australian e-commerce sector has affected Catch’s financial performance and growth prospects,” said Rob Scott, Wesfarmers MD. “In this environment, the Groups retail and health businesses, with their leading omnichannel offerings and trusted brands, are bet

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

JANUARY 17, 2025

High-tech smart screen doors are causing more problems than solutions for Walgreens.

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Retail Focus

JANUARY 16, 2025

Pricer, the leading in-store automation andcommunication solutions provider, has announced the launch of its latest innovation, Pricer Avenue , to evolve the role of traditional Electronic Shelf Labels (ESLs) and deliver enhanced and connected in-aisle experiences. A bold, new modular ESL system, Pricer Avenue redefines traditional aisle experiences, offering new ways for retailers to compose, build, run and merchandise the shelf-edge digtally.

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Retail Gazette

JANUARY 15, 2025

Superdry has reached a settlement with Manchester City over claims that the football clubs sponsorship deal with beer manufacturer Asahis Super Dry infringed its trademark rights. The retailer was set to appear in front of the High Court in London on Tuesday (14 January), but the case has been discontinued after the parties reached a deal, The Financial Times reported.

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Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. According to Forresters U.S. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center. Which is completely counterintuitive.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion