Retail TouchPoints

NOVEMBER 4, 2022

The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA , Lowe’s Canada , Réno-Dépôt and Dick’s Lumber. We remain confident in our short- and long-term outlook for the U.S.

Store Operations 356

Store Operations Returns Management Marketing 356

Retail TouchPoints

NOVEMBER 15, 2024

In 2021 and 2022, Saks Fifth Avenue was a winner of Retail TouchPoints’ sister publication Design:Retail ’s Winning Windows Awards. It’s going to be festive and holiday-focused, and of course, we’re going to have our fantastic and beautiful Saks holiday windows, which is truly what we’re known for,” Metrick added.

Department Stores 264

Department Stores Planning Store Operations ATS 264

Retail TouchPoints

FEBRUARY 25, 2025

WHSmith deployed the tech at its first North American location, at LaGuardia Airport in New York City, in February 2022. Amazons Just Walk Out cashierless technology also has found a home in sports stadiums such as Coors Field in Colorado and amusement parks, including Six Flags.

Checkout 236

Checkout Payment Services Location Returns 236

Retail TouchPoints

FEBRUARY 6, 2025

Working with SAP Commerce , Freedom Furniture first initiated endless aisle capabilities in 2020 that made all 10,000 Freedom products available both in-store and online. Then, in 2022 the retailer debuted a dropship channel for online sales.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JANUARY 22, 2025

In 2024, Topps, which Fanatics acquired in January 2022 , acquired the exclusive trading card rights to the soccer Premier League, with product launching in time for the 2025-2026 season. The location also will serve as a drop-off point for users of Fanatics Collect, the collectibles marketplace Fanatics launched in June 2024.

Location 257

Location Visual Merchandising Store Operations Customer Experience 257

Retail TouchPoints

JANUARY 9, 2025

The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

NOVEMBER 15, 2024

AAP appears to be moving toward a footprint with fewer stores overall but with additional larger stores, such as the 45,000-square-foot “super hub” location it opened in Los Angeles in June 2022. AAP recently completed the sale of Worldpac , a wholesale distributor of auto parts, for approximately $1.5 billion.

Location 222

Location Wholesale Planning Marketing 222

Retail TouchPoints

NOVEMBER 21, 2022

Global Operations Focus on Fewer Banners. Foot Locker had planned to expand its primary banner into Japan in late 2022 but will instead reallocate those resources to the atmos brand, which has already been finding success in the country. “Having a stronger backbone and technology enablers will be a key priority for us going forward.”.

Planning 304

Planning Store Operations Returns Marketing 304

Retail TouchPoints

JULY 12, 2022

He began his career with the company as a store manager trainee in Nashville, Tenn. and worked his way through the ranks, eventually serving in roles such as Senior Director of Operations and Process Improvement, Retail Division Manager and EVP of Store Operations. 1,750 store remodels; and 100 store relocations.

Promotions 288

Promotions Store Operations Planning Management 288

Retail TouchPoints

SEPTEMBER 9, 2022

As part of its realignment strategy, Lowe’s will also move its Pro organization under the store operations division. Tony Hurst, SVP of Pro Services and International will now report directly to Joe McFarland, EVP of Stores.

Marketing 273

Marketing Store Operations Promotions ATS 273

Retail TouchPoints

FEBRUARY 14, 2025

The retailer had expanded its beauty assortment in February 2022 with the addition of nearly 40 new brands, including clean and Black-owned brands. In October 2023 Target added a new product from Gwyneth Paltrows Goop brand.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Telecommunications 325

Telecommunications Finance Store Operations ATS 325

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business.

Management 200

Management Beauty and Health Consumer Store Operations 200

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

MARCH 20, 2025

In April 2022 Walmart added fuel discounts to the benefits of its Walmart+ loyalty program, available at more than 14,000 gas stations nationwide. By adding dozens of fuel and convenience stations this year, we are bringing even more value to our customers.

Location 162

Location Shopping ATS Store Operations 162

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

MAY 20, 2024

At the beginning of 2022, the retailer had more than 1,000 active ship-from-store (SFS) locations, and Michaels’ order allocation system would “simply attempt to fill complete [orders] and source close to the customer’s ship zone,” said Luke.

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

JANUARY 11, 2023

Five Below , the value retailer targeting the tween and teen markets, plans to open more than 200 stores during its fiscal year 2023, which ends in January 2024, and convert more than 400 stores to its higher-priced Five Beyond format. 30, 2022 through Jan. The retailer’s Q4 and FY 2022 will end on Jan. 28, 2023.

Planning 353

Planning Target Market Marketing Store Operations 353

Retail TouchPoints

NOVEMBER 25, 2024

The retailer’s target is to operate approximately 65 U.S. stores by the end of 2025. While Mango has been operating in the U.S. since 2006, its aggressive physical expansion kicked off with the 2022 opening of its Fifth Avenue flagship store.

Planning 173

Planning Apparel Location Marketing 173

Retail TouchPoints

NOVEMBER 12, 2024

Office Depot had partnered with DoorDash for deliveries in March 2022 , and with Uber in August 2022. The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery.

Advertising 162

Advertising Accounting Location Store Operations 162

Retail TouchPoints

SEPTEMBER 27, 2023

NRF Data: Shrink is on the Rise The National Retail Federation’s just-released National Retail Security Survey 2023 revealed that the overall shrink rate in 2022 rose to 1.6% , up from 1.4% reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% billion in 2021.

Sporting Goods 264

Sporting Goods Store Operations Accounting Location 264

Retail TouchPoints

APRIL 22, 2025

In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn. They mix basics with premium. And theyre asking for more more personalization, more transparency and more options that meet their needs, their budgets and their lives.

Returns 147

Returns Promotions Planning Shopping 147

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

Planning 343

Planning Location Shopping Point of Sale 343

Retail TouchPoints

MARCH 14, 2025

Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S. Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

OCTOBER 26, 2022

Guests love the branded and immersive retail experiences we’re creating with Apple and other partners including Disney, Ulta Beauty and Levi’s ,” said Jill Sando, EVP and Chief Merchandising Officer at Target in a statement.

Location 299

Location Promotions Shopping ATS 299

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% increase in same-store sales driven by larger basket sizes and a small increase in traffic. “We The quarter, which ended Oct. 28, also saw a 6.8%

Planning 312

Planning Location Consumer Store Operations 312

Retail TouchPoints

APRIL 23, 2025

In November 2022 Walgreens and CVS agreed to pay $10 billion in opioid settlements, and in May 2023 Walgreens parent company Walgreens Boots Alliance agreed to pay San Francisco $230 million in a multi-year settlement payout. Both Walgreens and CVS have been paying out settlements in opioid-related cases for several years.

Planning 147

Planning Store Operations Marketing ATS 147

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. 30, 2022, according to a filing with the U.S. bankruptcy court in Delaware.

Planning 304

Planning Location ATS Store Operations 304

Retail TouchPoints

JANUARY 25, 2023

In October 2021 , Starbucks announced plans to raise its minimum wage to $17 per hour by summer 2022, and in November 2021 Macy’s committed to a $15 minimum wage chainwide by May 2022.

Planning 321

Planning Store Operations Consumer 321

Retail TouchPoints

MARCH 21, 2023

7-Eleven had announced plans in June 2021 to install 500 EV ports at 250 stores in the U.S. and Canada by the end of 2022, although it’s not clear how much progress the retailer had made toward that goal.

Payment Services 287

Payment Services Supermarket Location Planning 287

Retail TouchPoints

AUGUST 3, 2022

Inspections at both stores uncovered OSHA safety violations relating to: Exit obstructions; Unstable stacks; Inaccessible electrical equipment and fire extinguishers; Water hazards that could cause trip-and-fall accidents; and Walking-working surfaces blocked by merchandise on the retail floor and in storerooms.

Location 278

Location ATS Store Operations 278

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people.

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

NOVEMBER 18, 2022

Uber Eats expanded ordering hours and live order tracking in July 2022 ; and. In August 2022 Office Depot partnered with Uber Eats to deliver office supplies from more than 900 of its stores.

Point of Sale 290

Point of Sale Customer Experience Supermarket Management 290

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 It also hired a Chief Operating Officer to help revamp supply chain operations and find savings across store efficiency, marketing expenses and information technology contracts.

Inventory Management 326

Inventory Management Shipping Management Marketing 326

Retail TouchPoints

SEPTEMBER 7, 2022

Oak Street was previously involved with Kohl’s when the retailer sought to sell itself to Franchise Group for approximately $8 billion in July 2022. The firm also planned to engage in a similar deal with Kohl’s earlier in 2022, but that was contingent on Acacia Research and Starboard Value’s failed $9 billion bid for the retailer succeeding.

Finance 278

Finance Location Planning Store Operations 278

Retail TouchPoints

MARCH 3, 2023

Most importantly, these changes are necessary to relieve the pressures of a changing world, a world in which customers are in control and increasingly more digital and the cost to operate physical stores such as rent and labor are not likely going to come down.” billion in Q4 2022. Comparable sales fell 9.3%

Planning 299

Planning Shopping Location Consumer 299