Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . 30, 2022, and customer count dropping 22.6%. Despite these headwinds, Johnson is optimistic about Overstock’s opportunity to scale in the category.

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Home Furnishings Returns Marketing Consumer 288

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Returns Home Furnishings Supply Chain Management Consumer 278

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%

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Returns Accounting Shopping ATS 290

Retail TouchPoints

APRIL 12, 2023

Amazon has reportedly instituted a new fee for certain returns at UPS stores as the ecommerce giant aims to reduce the impact of return costs, according to Seeking Alpha. The charge only occurs if return options at Whole Foods , Kohl’s or Amazon Fresh locations are closer, or just as far as, the nearest UPS store offering returns.

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Returns ATS Location Management 264

Retail TouchPoints

NOVEMBER 21, 2023

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. The return assurance allows them to make a seamless, hassle-free return within seven days.

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Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands. by 2024.

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Checkout Drop-Shipping Customer Experience Shipping 328

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

FEBRUARY 24, 2025

Perhaps the first sign of fresh trouble at the beleaguered fast fashion chain was the December 2024 departure of CEO Winnie Park , who had been at the helm since 2022 and left to lead Five Below. Catalyst owns the operating company that runs Forever 21s U.S.

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Fast Fashion Fashion Brand Management Returns 278

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Returns Fulfillment Location Planning 287

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. billion in 2022. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. Serial returners’ are shoppers who deliberately buy several items knowing full well they won’t keep some of them. retailers $22.8 retailers lose $10.40

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A1 Retail

NOVEMBER 7, 2024

Millennials and Gen Z shoppers are expected to be the highest returning demographics when it comes to sending back fashion purchases bought on Black Friday this year, according to the latest research by True Fit , the AI-driven platform that decodes size and fit for shoppers and fashion retailers. Image courtesy of Pexels.

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Returns Fashion Accounting Consumer 105

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Returns, whether from gift-based purchases or not, significantly slow down associates’ availability during such a crucial time, when busyness is already a given and when too much of the process depends on employees.”.

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Consumer Sporting Goods Checkout Shipping 289

Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. By May 31, 2022, Gap Inc. Earlier in November 2022, the company sold its Gap Greater China (GGC) business to Shanghai’s Baozun, an ecommerce solutions provider, in a $40 million all-cash transaction. The Gap Inc.

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Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. ThredUp beat expectations for Q4 2022 but still saw revenues decrease 2% year-over-year, to $71.3

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Returns Shipping Consumer Promotions 278

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Retail TouchPoints

JUNE 12, 2023

The selections will include items from multiple apparel types across the men’s, women’s and kids categories, and marks the return of Nike to wholesale after it began slashing third-party offerings in late 2021. The return of Nike in Q4 2023 could help improve revenue for Designer Brands, which saw a sales decline of 10.7%

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Retail TouchPoints

FEBRUARY 25, 2025

Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores. WHSmith deployed the tech at its first North American location, at LaGuardia Airport in New York City, in February 2022.

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Checkout Payment Services Location Returns 236

Retail Gazette

MARCH 7, 2025

Asdas former supply chain boss Gavin Chappell has returned to the supermarket chain after 10 years. Related Story He worked at Dunelm as its group supply chain director for four years and then moved to Holland & Barrett to take up a similar role before heading to Bensons for Beds in 2022.

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Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms.

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Checkout Fulfillment Accounting Returns 216

Retail TouchPoints

FEBRUARY 6, 2025

Then, in 2022 the retailer debuted a dropship channel for online sales. Freedom is the first omnichannel furniture and homewares retailer in Australia to allow customers to buy and return third-party items in-store , Mitchell noted, adding that the modules motto is NLS: Never Lose a Sale.

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Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

OCTOBER 31, 2024

Since its first venture in 2022, the brand has had various successful experiences under its belt, including the PlayPrints Simulator. Key metrics include Roblox reach and engagement metrics such as total visits to the gaming experience versus average, return users, favorites and daily average users.

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Accessories Fashion Marketing Apparel 278

Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. KStudio, the brand’s global HQ, was launched in 2022 in Sydney and is a base for the team to host Australian creatives, musicians and artists on a global stage. It comes as the brand plans to open new stores in Sydney and Melbourne in early 2024.

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Returns Fashion Marketing Consumer 273

Retail TouchPoints

AUGUST 3, 2023

After a four -year hiatus, the Victoria’s Secret fashion show will make its return on Sept. Earlier this year , executives hinted at a return. Victoria’s Secret debuted its Amazon storefront in April 2022 , marking the first time the company sold its lingerie and apparel beyond its own stores.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. However, it’s still a young medium, meaning retailers are still learning how they can make the most of the opportunities it presents.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology.

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Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% increase last year, much of which was due to more shoppers returning to stores. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. Adobe expects U.S. online holiday sales to hit $209.7

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Apparel Returns Promotions Accounting 304

Retail Gazette

OCTOBER 22, 2024

Virgin Wines has returned to profitability after implementing a significant cost-cutting initiative across the business. The introduction of a new warehouse system in late 2022 helped reduce costs tied to customer returns and refunds by 50%. pre-tax profit for the year ending 28 June 2024. in annual savings. .”

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Fulfillment Returns Consumer ATS 115

Inside Retail

JULY 31, 2023

Across Asia and the Pacific, international arrivals returned to 54 per cent of pre-pandemic levels for the first three months of 2023, with UNWTO Secretary-General Zurab Pololikashvili saying that “all eyes in global tourism were on [these regions].” The post Does Luxury Escapes’ new store herald the return of travel agencies?

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Returns Planning ATS Consumer 246

Retail TouchPoints

MAY 16, 2022

Validate [it with] your own data — what percentage of your searches are for this type of product and are returning no result? The second one is looking at trends in the market — what the consumer in general is looking for — and then you go inside your own data and ask, ‘Is my customer thinking the same way?’

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Retail TouchPoints

FEBRUARY 25, 2025

The reason gen AI rapidly gained mainstream adoption after OpenAIs launch of ChatGPT in 2022 was due to its ability to create novel content (text, images, music) from user prompts. Returns are a hassle for fashion retailers, costing a projected $890 billion in 2024, and a source of disappointment to customers.

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Accessories Promotions Returns Consumer 179

Inside Retail

JANUARY 2, 2025

One Mile made its runway debut at Afterpay Australian Fashion Week 2022 with its Resort ’23 collections. Theyve really enjoyed being able to try stuff on and not have to return it. Recently One Mile opened its first boutique in Bondi Beach, which has seen the brands cult following frequent the space and sell out stock.

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Boutique Fashion Location Returns 278

Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) New Fresh builds were put on an indefinite hold in 2023, and some stores were shuttered as Amazon executed what Coresight Research described as a brick-and-mortar retreat to grocery.

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Retail TouchPoints

NOVEMBER 4, 2022

Lowe’s Canadian business represents approximately 7% of its full year 2022 sales outlook, but divesting the operation is “an important step toward simplifying the Lowe’s business model,” said Marvin Ellison, Chairman, President and CEO of Lowe’s in a statement. “We We remain confident in our short- and long-term outlook for the U.S.

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Store Operations Returns Management Marketing 356

Inside Retail

MARCH 24, 2025

The company has set a target of up to $541 million for shareholder returns over the next three years, bringing the cumulative amount to up to $866 million from 2022 to 2027. This marks a $216 million increase from the previously stated target.

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Returns 130

Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Lots of retailers talk about omnichannel, she said.

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Payment Services Checkout Point of Sale Management 262