Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

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Returns Drop-Shipping Wholesale Shipping 233

Inside Retail

MARCH 19, 2022

The return of the Brisbane Fashion Festival has been confirmed, scheduled for August. . Seizing and expanding on the success of Brisbane Fashion Festival 2021, the 2022 Festival will continue the momentum of our successful new format within a spectacular setting, to ensure the experience is as exciting and engaging as ever.”.

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Fashion Returns Accessories 264

Retail TouchPoints

APRIL 12, 2023

Amazon has reportedly instituted a new fee for certain returns at UPS stores as the ecommerce giant aims to reduce the impact of return costs, according to Seeking Alpha. The charge only occurs if return options at Whole Foods , Kohl’s or Amazon Fresh locations are closer, or just as far as, the nearest UPS store offering returns.

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Returns ATS Location Management 241

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%

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Returns Accounting Shopping ATS 260

Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . 30, 2022, and customer count dropping 22.6%. Despite these headwinds, Johnson is optimistic about Overstock’s opportunity to scale in the category.

Home Furnishings 240

Home Furnishings Returns Marketing Consumer 240

Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

Returns 243

Returns Home Furnishings Supply Chain Management Consumer 243

Retail TouchPoints

NOVEMBER 21, 2023

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. The return assurance allows them to make a seamless, hassle-free return within seven days.

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Returns Shipping Customer Experience Shopping 234

Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. By May 31, 2022, Gap Inc. Earlier in November 2022, the company sold its Gap Greater China (GGC) business to Shanghai’s Baozun, an ecommerce solutions provider, in a $40 million all-cash transaction. The Gap Inc.

Returns 259

Returns Promotions Management Consumer 259

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

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Drop-Shipping Fulfillment Consumer Shipping 269

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. billion in 2022. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. Serial returners’ are shoppers who deliberately buy several items knowing full well they won’t keep some of them. retailers $22.8 retailers lose $10.40

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Returns Payment Services Shipping Accounting 225

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. per cent in 2022.”. The post Australians return to the malls despite a plunge in consumer confidence appeared first on Inside Retail.

Returns 264

Returns Consumer Specialty Store Shopping 264

Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. ThredUp beat expectations for Q4 2022 but still saw revenues decrease 2% year-over-year, to $71.3

Returns 239

Returns Shipping Consumer Promotions 239

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Returns, whether from gift-based purchases or not, significantly slow down associates’ availability during such a crucial time, when busyness is already a given and when too much of the process depends on employees.”.

Consumer 241

Consumer Sporting Goods Checkout Shipping 241

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Returns Fulfillment Location Planning 230

Retail TouchPoints

FEBRUARY 9, 2022

This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year. As the world opens up, many people are eager to return to in-store shopping.

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Consumer Customer Experience Returns Shopping 293

Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. KStudio, the brand’s global HQ, was launched in 2022 in Sydney and is a base for the team to host Australian creatives, musicians and artists on a global stage. It comes as the brand plans to open new stores in Sydney and Melbourne in early 2024.

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Returns Fashion Marketing Consumer 273

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. However, it’s still a young medium, meaning retailers are still learning how they can make the most of the opportunities it presents.

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Social Commerce Shopping Fashion Checkout 285

Inside Retail

JULY 31, 2023

Across Asia and the Pacific, international arrivals returned to 54 per cent of pre-pandemic levels for the first three months of 2023, with UNWTO Secretary-General Zurab Pololikashvili saying that “all eyes in global tourism were on [these regions].” The post Does Luxury Escapes’ new store herald the return of travel agencies?

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Returns Planning ATS Consumer 246

Retail TouchPoints

DECEMBER 22, 2022

The winners were revealed and celebrated at the 2022 PAVE Gala earlier in December in New York City, and now we’re spotlighting their craftsmanship with a special report and interview series featuring the leaders driving these projects. The 2022 Winning Windows recipients at the 2022 PAVE Gala in New York City.

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Visual Merchandising Consumer Shopping Fashion 261

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology.

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Payment Services Checkout Drop-Shipping Customer Retention 253

Retail TouchPoints

MAY 16, 2022

Validate [it with] your own data — what percentage of your searches are for this type of product and are returning no result? The second one is looking at trends in the market — what the consumer in general is looking for — and then you go inside your own data and ask, ‘Is my customer thinking the same way?’

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Planning ATS Grocer Beauty and Health 289

Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% increase last year, much of which was due to more shoppers returning to stores. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. Adobe expects U.S. online holiday sales to hit $209.7

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Apparel Returns Promotions Accounting 251

Retail Wire

NOVEMBER 16, 2023

The saucy pork sandwich has returned to selected restaurants after going on a farewell tour in 2022.

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Location Returns 246

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 287

Returns Supply Chain Management Fulfillment Customer Experience 287

Inside Retail

APRIL 30, 2024

” The supermarket chain said it will use the proceeds to return capital to shareholders. In 2022, Woolworths sold a 5.5 per cent stake in Endeavour for $636 million. The post Woolworths agrees to sell 5 per cent of Endeavour Group for $468 million appeared first on Inside Retail Australia.

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Supermarket Returns 277

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. of online purchases were returned — up from 18.1% Returns in ecommerce are inevitable, but utilizing an automated returns solution makes it simple to turn them into a positive experience. Cheryl Williams, Return Rabbit. in 2019 to 14.9%

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Payment Services Advertising Returns Checkout 357

Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

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Checkout Payment Services ATS Returns 268

Retail TouchPoints

OCTOBER 12, 2022

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. The retailer reentered China with a physical store at the Jingjiang Impression City shopping center in Taizhou in June 2022. Fast fashion retailer Forever 21 will add 14 new stores to its roster across the U.S. through June 2023.

Location 288

Location Planning Fast Fashion Shopping 288

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 292

Merchant Services Returns Wholesale Apparel 292

Retail TouchPoints

MARCH 9, 2023

The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. Dick’s House of Sport will be the primary driver of square footage growth,” said Navdeep Gupta, CFO at Dick’s Sporting Goods in a conference call discussing Q4 and full-year 2022 financial results. “In

Location 243

Location Sporting Goods Planning Discount Store 243

Retail TouchPoints

SEPTEMBER 20, 2022

30, 2022 will have the right to purchase shares of Nordstrom common stock at a 50% discount to the then-current market price. If this occurs, stockholders that are not part of an acquiring company as of Sept. The Nordstrom plan expires on Sept.

Department Stores 259

Department Stores Returns Planning Marketing 259

Retail TouchPoints

MAY 8, 2023

After a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. And YouTube Shorts hit a milestone of 50 billion daily views in Q4 2022, up from 30 billion daily views in Q1 2022. And returns impact other metrics like brand loyalty and customer satisfaction and maybe even product quality.

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Marketing Returns Advertising Marketing Spend 300

Retail TouchPoints

JANUARY 6, 2023

“Stitch Fix continues to embark on an ambitious transformation, and in the immediate term the focus for the team is squarely on creating a leaner, more nimble organization to set the company up for a return to profitability,” said Spaulding in a statement. The declines continued into Q4 2022, when net revenue fell 22% year-over-year to $455.6

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Returns ATS 257

Retail TouchPoints

MAY 24, 2024

Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.

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Consumer Payment Services Returns Accounting 231

Inside Retail

OCTOBER 18, 2022

But it seems we may have finally seen the end of movement and retail restrictions – and the return of in-store shopping. And with the return of in-store shopping comes the return of the great debate – are customers shopping online or offline? And have a higher return rate.

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Consumer Shopping Returns Payment Services 246

Retail TouchPoints

JUNE 29, 2022

Unused samples may be returned to Mercato free of charge and the company recommends returning a minimum of 25 in order to reduce negative effects on the environment. Order history is stored on the platform for easy reference to reorder, track orders and return samples.

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Returns Marketing 279

Retail TouchPoints

MARCH 15, 2023

Products sold on Grove Wellness must meet the company’s four -point Feel Good Wellness Standard: Strict ingredient standards; Expert vetting by a registered dietician; Price match and happiness guarantee, including a 30-day return period; and Plastic and carbon neutral. II in June 2022 in a deal that took the company public.

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Beauty and Health Advertising Consumer Returns 270