Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. in fiscal 2024, with an ultimate long-term goal of 20,000 U.S. In fact, beverage innovations now account for 85% of beverage sales, the company shared. “We

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Planning Returns Marketing Accounting 278

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Returns Fulfillment Location Planning 287

Retail TouchPoints

MARCH 10, 2022

Ross Stores is already nearly one-third of the way toward its goal of opening approximately 100 new stores in fiscal 2022. In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. 29, 2022, Ross achieved total sales of $18.9 28, 2023. “We

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Location Planning Discount Store Returns 264

Retail TouchPoints

NOVEMBER 21, 2022

Foot Locker President and CEO Mary Dillon is “looking for ways to simplify the business to make sure we’re focused on the areas that hold the most strategic value and will generate the most return,” she said on a Nov. The overall simplification effort could help Foot Locker capitalize on its better-than-expected performance in Q3 2022.

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Planning Store Operations Returns Marketing 304

Retail TouchPoints

MARCH 9, 2023

The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. Dick’s House of Sport will be the primary driver of square footage growth,” said Navdeep Gupta, CFO at Dick’s Sporting Goods in a conference call discussing Q4 and full-year 2022 financial results.

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Location Sporting Goods Planning Discount Store 264

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Returns, whether from gift-based purchases or not, significantly slow down associates’ availability during such a crucial time, when busyness is already a given and when too much of the process depends on employees.”.

Consumer 289

Consumer Sporting Goods Checkout Shipping 289

Retail TouchPoints

FEBRUARY 23, 2022

Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to any order and make returns during curbside pickup transactions. Curbside returns will follow a similar procedure.

Returns 264

Returns Fulfillment Accounting Shopping 264

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Yes, the search should return the precise results for this precise query. More is better — more data, more insights, happier shoppers.

Fulfillment 298

Fulfillment Returns Customer Experience Planning 298

Inside Retail

JANUARY 10, 2022

Customer needs and behaviours have changed and it’s unlikely that they’ll ever return to the ‘old normal.’ . If you aren’t adapting to customer behaviours in 2022, then you likely aren’t creating sustainable growth for your business. What to expect for retail in 2022. But it’s a bit more complicated than that.

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Returns Shopping Planning ATS 243

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” In 2022, small- and medium-sized retailers will need to closely consider their ecommerce partnerships. Think of it like a resurgence of the P.O.

Shipping 305

Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

SEPTEMBER 29, 2023

Toys ‘R’ Us marked its initial return to U.S. brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022. No information about the number of planned stores or their opening dates was available. “As

Planning 299

Planning Specialty Retailers Shipping Returns 299

Retail Focus

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. In 2022, we will see physical retail environments simplify in-person transactions. Tempur-Pedic (New York City).

Fulfillment 246

Fulfillment Clienteling Location Consumer 246

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. The road to achieving net zero is long and starts with technology adoption and a five-point action plan.

Planning 246

Planning Drop-Shipping Supply Chain Management Returns 246

Inside Retail

SEPTEMBER 13, 2023

Franchisees achieved a median return on investment of 47 per cent. The figure is a 12 per cent rise on the contribution in June 2022. The chain was listed by GapMaps as one of the fastest-growing QSR brands by store numbers this year Another 30 outlets, including drive-throughs, are in the plans for the Australian market.

Planning 278

Planning Accounting Returns Marketing 278

Retail TouchPoints

MAY 26, 2022

However, Kohl’s is still committed to its stores and announced a multi-year plan that includes new store openings, remodels and enhanced omnichannel capabilities. The retailer’s Q1 2022 sales fell 5.2% The retailer’s Q1 2022 sales fell 5.2%

Planning 259

Planning Returns Management Consumer 259

Retail TouchPoints

MARCH 31, 2023

Wish has been in the midst of a massive turnaround effort for more than a year now, and in summer 2022, the app reintroduced itself to consumers with a rebrand and major marketing blitz. And this is just the first of in a series of shopping events Wish has planned for 2023.

Planning 338

Planning Consumer Shipping Shopping 338

Inside Retail

NOVEMBER 13, 2024

This sentiment was also echoed by Emma Clegg, co-founder of Jam the label, whose runway at AFW 2022 broke the Melbourne-based brand into the fashion mainstream and put a necessary spotlight on ‘adaptive clothing’. According to Francisco, Ngali was planning to show its resort collection at AFW next year.

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Fashion Consumer Planning Brand Management 246

Inside Retail

DECEMBER 12, 2023

It comes as the brand plans to open new stores in Sydney and Melbourne in early 2024. Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. KStudio, the brand’s global HQ, was launched in 2022 in Sydney and is a base for the team to host Australian creatives, musicians and artists on a global stage.

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Returns Fashion Marketing Consumer 273

Retail Focus

DECEMBER 7, 2021

ISE 2022 returns with a vibrant and inspiring edition, a redesigned show floor and new demonstration areas guaranteed to enable exhibitors to ‘Rise Up. Exhibitors are signing up in significant numbers to take part in ISE 2022, the destination for world-class brands to showcase the latest technologies in pro AV.

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Returns Planning Management Marketing 189

Retail TouchPoints

NOVEMBER 26, 2024

Aimée Lapic, CEO, Hanna Andersson The woman behind the curtain of much of this effort is CEO Aimée Lapic, who joined the company in 2022. Lapic also plans to ramp up the collaborations, in particular with more unexpected brands like Baggu, as a way to grow the Hanna community even further. “We’re

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Inside Retail

JULY 31, 2023

This – coupled with the rising cost of airfares – has led to a change in travel plans, en-masse. According to the most recent consumer sentiment survey by National Australia Bank, two in every three Australians with intentions to travel have cancelled or postponed their plans in the last three months.

Returns 246

Returns Planning ATS Consumer 246

Retail TouchPoints

MARCH 4, 2021

Dollar Tree plans to open 600 new stores and to renovate 1,250 Family Dollar stores in fiscal 2021, which runs through the end of January 2022. As I have said in the past, we will continue to refine our strategic store formats so that we are able to better serve customers, while improving store productivity, margins and returns.”.

Planning 242

Planning Marketing Location Returns 242

Retail TouchPoints

MAY 17, 2022

There is definitely a need to return to the physical experience.”. In Shanghai, the brand encountered challenges because indoor events were restricted at holiday planning time. Coach also entered a new category in Singapore with the pop-up Coach Bagel Shop that operated in April and May 2022. That is just the way we are.

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Visual Merchandising Outdoor Location Customer Experience 297

Retail TouchPoints

JANUARY 10, 2022

1, 2022, a significant improvement over the 33.1% 22, a 10% increase over last year, and retailers need to prepare themselves for the share of shoppers who prefer to make their returns at a brick-and-mortar store. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Overall sales were up 8.5%

Shopping 299

Shopping Drop-Shipping Returns Shipping 299

Retail TouchPoints

JANUARY 11, 2023

Nearly 10,000 brands created more than 70,000 campaigns through the PromoteIQ platform in 2022, according to the company, and PromoteIQ already powers the retail media networks of some of the biggest names in the business including Kroger Precision Marketing , Sephora , Kohl’s and The Home Depot. “An

Advertising 315

Advertising Planning ATS Marketing 315

Retail TouchPoints

SEPTEMBER 20, 2022

The Nordstrom Board of Directors has adopted a one-year shareholder rights plan, a.k.a. 30, 2022 will have the right to purchase shares of Nordstrom common stock at a 50% discount to the then-current market price. The Nordstrom plan expires on Sept. a poison pill, following the purchase earlier this month of 9.9%

Department Stores 290

Department Stores Returns Planning Marketing 290

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. For retailers, these results signal opportunities to court these shoppers as they plan their holidays with larger groups. “As

Consumer 286

Consumer Promotions Planning Returns 286

Retail TouchPoints

JANUARY 12, 2023

Mattress Firm has withdrawn its plans for an IPO this year, according to documents filed with the SEC. The move has prompted some analysts to surmise that Mattress Firm might instead now be open to an acquisition, with Tempur-Sealy International seen as a prime buyer, according to Wedbush Securities.

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Marketing Accounting Planning Returns 311

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. Starbucks Plans Additional Workforce Investments.

Planning 264

Planning Customer Experience Management Location 264

Inside Retail

JANUARY 6, 2025

billion in 2022. billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 In April 2024, it announced it planned to invest $490 million in opening two new fulfilment centres in Horsley Park, Western Sydney, with one to open later in 2025 and the other by 2026. billion in the prior year.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

MAY 9, 2022

Following a March 2022 announcement that it planned to expand beyond its roots in electronics, Best Buy is entering new categories including health and wellness, outdoor living and transportation. Best Buy decided to enter the transportation space in 2021 as commuters began returning to offices.

Beauty and Health 289

Beauty and Health Outdoor Accessories Returns 289

Retail Focus

DECEMBER 5, 2022

With 2022 as the first year of MAPIC’s fully-fledged return post-pandemic, the atmosphere has been optimistic and energetic, with people looking forward to the experience of in-person retail and interactions. Each year, MAPIC hosts some of the retail real estate industry’s largest leasing announcements—and 2022 was no different.

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Finance Outdoor Consumer Accounting 182

Retail TouchPoints

SEPTEMBER 21, 2023

billion this year, up from 2022’s record $10.6 Nearly one-third ( 32% ) plan to shop online. The spending increases are being fueled by the cost of costumes, which are more popular than ever: 69% of those celebrating Halloween plan to buy costumes, up from 67% in 2022. The survey of 8,084 consumers, conducted Sept.

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Discount Store Consumer Planning Returns 278