Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. And of course, building trust throughout the payment process is also incredibly important.

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Merchant Services Payment Services Social Commerce Returns 237

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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Merchant Services Returns Wholesale Apparel 292

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Fulfillment Merchant Services Shipping ATS 241

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process.

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Merchant Services Payment Services Marketing Drop-Shipping 226

Inside Retail

FEBRUARY 20, 2024

billion in 2022. With Shopline, businesses have access to a host of tools to help you master the online element of your omnichannel strategy ; from SEO tools , site speed boosters and digital marketing, to memberships, product reviews and order invoice customisation for B2B merchants. Like to learn more about Shopline Australia?

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Merchant Services Payment Services Checkout Target Market 246

Retail TouchPoints

JULY 12, 2023

Roku and Shopify have partnered to let viewers purchase products from Shopify merchants directly from their TV through Roku Action Ads. Shoppers who see an ad for a Shopify Merchant can press “OK” on their Roku remote to learn more about the product and purchase it directly from their screen.

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Merchant Services Payment Services Shipping Apparel 200

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2022, it is no longer an option whether businesses can choose to protect against fraud, but a responsibility. Return Fraud.

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Merchant Services Returns Fulfillment Promotions 245

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

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Returns Merchant Services Drop-Shipping Fulfillment 120

Retail TouchPoints

SEPTEMBER 16, 2022

14, 2022, California Attorney General Rob Bonta alleged that Amazon engaged in anticompetitive price blocking practices that increased product pricing for California customers. Amazon counts more than 160 million members of its Prime service and approximately 25 million are located in California. “For In a complaint filed Sept.

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Merchant Services Checkout Consumer Marketing 201

Retail TouchPoints

MAY 2, 2023

The retailer started closing 250 locations earlier this year, pursuant to its plan to exit Chapter 11 with a much smaller footprint, and began the process of shuttering the remaining locations on May 1. 1, 2022, saw net sales of $157.1 compared to Q1 2022. million , down from $176.9 million for the same period the previous year.

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Merchant Services Finance Location Planning 201

Retail TouchPoints

NOVEMBER 16, 2022

Meta also will highlight businesses from its Meta Business Leaders Network in the new 2022 Smalliday Showcase gift guide, and provide small businesses with advice on advertising effectively with its SMB Holiday Marketing Guide. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit. small business owners.

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Merchant Services Finance Advertising Marketing 236

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. One of the most important parts of this process is making sure that you’re asking customers the right questions. Returns are an unwelcome reality of selling online, with between 10% to 40% of purchases returned.

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Merchant Services Customer Experience Returns Accounting 106

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. Doubling down on merchants outside of China. The very next month Temu debuted in the U.S.

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Merchant Services Drop-Shipping Shipping Payment Services 200

Retail TouchPoints

OCTOBER 4, 2023

The UK’s largest independent builder’s merchant, MKM Building Supplies , recognized that the building supplies industry was changing, with 45% of its current customer base set to retire within the next five years. One BigCommerce merchant saw conversion rates jump from 52.9% after deploying both of these tactics.

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Merchant Services Social Commerce Checkout Payment Services 249

Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online. It’s an emergency.

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Merchant Services Advertising Customer Experience Shipping 279

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Proven Omnichannel Service Strategies from Retail Experts. Tactical apparel retailer 5.11

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Payment Services Merchant Services Consumer Customer Experience 200

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

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Merchant Services Checkout ATS Fulfillment 238

Inside Retail

MARCH 27, 2023

In February, ShopBack, a shopping, rewards and payments platform, partnered with Sunway Pyramid, a mall in Malaysia, on the ShopFiesta event to reward shoppers with promotions and giveaways. Shoppers were able to make purchases at a discount and split their payments into three instalments. It was all about boosting in-store shopping.

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Merchant Services Payment Services Marketing Spend Finance 130

Retail Minded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. 63% of US brands plan to increase investment in retail software in 2022. Top 10 Investment Priorities For 2022. Customer service (28%).

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Merchant Services Payment Services Inventory Management Wholesale 83

Independent Retailer

NOVEMBER 2, 2021

Independent Retailer has rounded up some of the most important emerging trends in retail to watch out for in 2022 from top retail experts in the industry. Crypto Payments Help Deliver a Competitive Advantage. There are four main findings based on interviews with four merchants that accept bitcoin and other cryptos.

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Merchant Services Payment Services Shipping Wholesale 105

Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Do they invest in emerging business models such as buying online and picking up in-store, or doorstep delivery, or expedited return programs?

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Merchant Services Clienteling Shipping Inventory Management 223

Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

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Retail TouchPoints

JUNE 17, 2024

With increased channels comes an increased pressure to prove return on ad spend, which is now more difficult due to an overload of data but unclear metrics to demonstrate success. In general terms, it is a digital promotion that is activated by using a specific payment card, website or app to make the purchase.

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Merchant Services Promotions Consumer Marketing 237

Star Miconics

AUGUST 17, 2022

This was good for both merchants and consumers, but it ultimately led to a surge in chargebacks and friendly fraud. As things slowly return to normal, buyers are making their way back into physical stores. Merchants have the right to contest invalid chargebacks, but proving a claim is bogus requires evidence.

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Merchant Services Returns Point of Sale Consumer 97

VMS

JANUARY 11, 2023

consumers are willing to pay for more convenient, premium return experiences – and 50 percent already have. Merchants can no longer fear adding return fees,” said Jonathan Poma, CEO of Loop, a post-purchase platform that enables more than 1800 Shopify brands to convert returns into exchanges.

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Returns Merchant Services Consumer ATS 90

Inside Retail

FEBRUARY 27, 2023

It shows that a return to the first ‘normal’ summer break since the pandemic supported general spending in December, with the Index rising moderately as the year ended. However, in January, the typical post-Christmas decline in retail spending was one factor pushing the Index 6.9 per cent lower for the month.

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Merchant Services Payment Services Specialty Retailers Accounting 130

Retail TouchPoints

SEPTEMBER 5, 2023

What were your biggest goals going into writing the book, and how did your approach evolve as you embarked on the writing process? Del Rey: The Marc Lore era at Walmart, if nothing else, brought a new sense of urgency to Walmart when it comes to new online features and services, and the incubation of new business ideas.

Merchant Services 241

Merchant Services Fulfillment Advertising Accounting 241

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Independent Retailer

JANUARY 27, 2022

Product returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. The problem does not stop there — the surge in online sales has made customers far more discerning when it comes to return policies. Think Long Term.

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Returns Merchant Services Shipping Consumer 90

Retail TouchPoints

FEBRUARY 13, 2024

“Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. And for our merchants, we will be able to offer fully integrated logistical capabilities to deliver unmatched cost-efficient services with high quality control and transparency.”

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Merchant Services Operating Expenses Shopping Consumer 178

Independent Retailer

JANUARY 20, 2022

Now, the chaos is gradually giving way to a new order, and as they look to 2022, many businesses are finally hoping for a more orderly and “normal” year. Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers.

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Retail Trends Returns Merchant Services Consumer 97

Independent Retailer

AUGUST 19, 2022

A Helium 10 report also found that the shopping excitement will be high for Halloween 2022, as well as Black Friday and Cyber Monday. Annual forecasts for 2022 from The National Retail Federation and Reuters both predict year-over-year growth for retail and online sales. Top Findings and Predictions. Start Holiday Preparations Early.

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Shipping Merchant Services Consumer Returns 97

A1 Retail

NOVEMBER 18, 2021

Barclaycard Payments’ data shows quarterly SME transactions have risen by 38.1 The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy . Looking ahead to 2022. per cent (versus 2019)*.

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Merchant Services Payment Services Consumer Shopping 68

Retail TouchPoints

NOVEMBER 14, 2022

Reduced COVID fears could lead to greater spending as shoppers return to old habits, and this Singles’ Day festival was aimed at boosting future performance — a move that could help retailers take advantage of the opportunity. Our priority for this 11.11 Singles’ Day Proves the Potential of Cross-Border Commerce. million ).

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Merchant Services Jewelry Shopping Shipping 144

365 Retail

OCTOBER 18, 2023

The study shows that 30% of British adults have used the BNPL service for at least one payment over the 12 months ending in August 2023. Notably, the service has found significant traction among Millennials and Gen X, with 41% and 36% usage rates respectively.

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Merchant Services Payment Services Inventory Management Consumer 62

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.

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Merchant Services Fulfillment Drop-Shipping Shipping 41

A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

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Merchant Services Consumer Payment Services Checkout 59