Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

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Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Lots of retailers talk about omnichannel, she said.

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Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

APRIL 1, 2025

A message on the platforms homepage states that the site has stopped accepting orders as of March 28, and redirects customers to the auction-style resale site ShopGoodwill.com. The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers.

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Retail Focus

MARCH 28, 2025

Founded in 1976, DECATHLON has continued its evolution under the leadership of Barbara Martin Coppola since 2022, with a strategy aimed at becoming a multi-specialist sports brand that acts concretely for people, society and the planet. I would like to thank Barbara for the impactful work she has carried out over the past 3 years.

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Customer Experience Accounting Promotions ATS 147

Retail TouchPoints

NOVEMBER 26, 2024

Aimée Lapic, CEO, Hanna Andersson The woman behind the curtain of much of this effort is CEO Aimée Lapic, who joined the company in 2022. The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson.

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Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

OCTOBER 31, 2024

Since its first venture in 2022, the brand has had various successful experiences under its belt, including the PlayPrints Simulator. Clarks is one brand that has embraced Roblox as a destination for community-building as well as product engagement.

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Retail TouchPoints

NOVEMBER 22, 2024

Initially launched in April 2022, Feel House is a multi-sensory retail experience where “self-expression [is] comfortable for all.” Fuzzy boots and slippers aside, the brand is embracing all things comfy and cozy by bringing back its popular Feel House concept — this time with Grammy Award-nominated artist Post Malone.

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Apparel Fashion Location Management 278

Retail TouchPoints

DECEMBER 5, 2024

The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip codes 20019 and 20020, which are high-crime areas of the city east of the Anacostia River.

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Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) New Fresh builds were put on an indefinite hold in 2023, and some stores were shuttered as Amazon executed what Coresight Research described as a brick-and-mortar retreat to grocery.

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Retail TouchPoints

FEBRUARY 25, 2025

WHSmith deployed the tech at its first North American location, at LaGuardia Airport in New York City, in February 2022. Amazons Just Walk Out cashierless technology also has found a home in sports stadiums such as Coors Field in Colorado and amusement parks, including Six Flags.

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Retail TouchPoints

JANUARY 22, 2025

In 2024, Topps, which Fanatics acquired in January 2022 , acquired the exclusive trading card rights to the soccer Premier League, with product launching in time for the 2025-2026 season. The location also will serve as a drop-off point for users of Fanatics Collect, the collectibles marketplace Fanatics launched in June 2024.

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Location Visual Merchandising Store Operations Customer Experience 257

Retail TouchPoints

NOVEMBER 28, 2024

Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. Mobile wallets provide the convenience shoppers have come to expect. Retailers must optimize their platforms to capture this demographic.

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Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

JANUARY 9, 2025

The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

MAY 4, 2023

“Experimentation and innovation with an eye on improving the customer experience is at the heart of everything we do at Wayfair,” said Fiona Tan, CTO of Wayfair in a statement. “Wayfair strongly believes in meeting our customers where they want to shop, whether online or in-person. billion , down 7.3%

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Kiosk Customer Experience Planning Management 305

Retail TouchPoints

FEBRUARY 6, 2025

In August 2022 the U.S. The FreshPass program is available across multiple Albertsons banners including Safeway, Vons, Acme, Jewel-Osco and Shaws. In November 2024 Instacart debuted a SNAP eligibility screening tool.

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Consumer Shopping Customer Experience Fulfillment 191

Retail TouchPoints

DECEMBER 16, 2022

At the beginning of 2022, the company appointed Vijay Talwar as CEO as the final piece of a complete C-suite overhaul. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic. The immediate results appear to have not satisfied the Wish Board and investors though, because Talwar was out after a mere seven months.

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Shipping Fulfillment Checkout Customer Experience 306

Retail TouchPoints

APRIL 22, 2025

First established in 2022 in Europe, Westfield Rise helps brands forge connections with the millions of high-intent consumers that visit its shopping centers every year, using dynamic media, immersive experiential activations, Westfield signature events and strategic integrations.

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Advertising Consumer Customer Experience Shopping 147

Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.

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Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

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Fulfillment Planning Customer Experience Management 359

Retail TouchPoints

MARCH 21, 2023

“The overriding tenet of our annual planning this year was to be leaner while doing so in a way that enables us to still invest robustly in the key long-term customer experiences that we believe can meaningfully improve customers’ lives and Amazon as a whole,” he wrote.

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Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

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Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

SEPTEMBER 20, 2022

It also empowers our associates with cool tech that makes a big difference in the way they are able to work and provide the best possible customer experience.”. stores through the August 2022 acquisition of Volt Systems , a solution provider that offers suppliers enhanced on-demand visibility into merchandising resources.

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Retail TouchPoints

OCTOBER 30, 2024

Grubhub had partnered with Rite Aid for deliveries in November 2022 and added CVS in February 2024. Now with PetSmart, we’re giving our customers the ultimate convenience of getting more of what they want delivered right to their door,” said Craig Whitmer, VP of New Verticals at Grubhub in a statement.

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Location Customer Experience ATS Fulfillment 173

Retail TouchPoints

DECEMBER 4, 2024

“We really underestimated the potential of the pop-up experience for our customers.” Calpak put its brick-and-mortar plans on hold during the pandemic but then doubled down in 2022 when “revenge travel” ramped up and demand was more sustained.

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Wholesale Planning Accessories Marketing 296

Retail TouchPoints

OCTOBER 11, 2024

” Doritos Spicy Sweet Chili Ramen-Rito (Image courtesy Frito-Lay) The Doritos After Dark concept isn’t new — it was first introduced in 2022 via limited-time pop-up ghost kitchens in New York and Los Angeles that delivered directly to consumers’ doors.

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Consumer Marketing ATS Customer Experience 264

Inside Retail

FEBRUARY 27, 2025

In Taiwan, where Rocket Delivery launched in late 2022, Coupang has gained momentum with 23 per cent quarter-over-quarter revenue growth. The company has further strengthened its position in the Taiwanese market by introducing its Wow membership program, enhancing customer loyalty and engagement. In 2024, it generated $1.7

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Fashion Customer Experience Shipping Marketing 130

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. The announcement came as Nordstrom reported its Q4 2022 and FY 2022 results.

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Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

FEBRUARY 14, 2025

The retailer had expanded its beauty assortment in February 2022 with the addition of nearly 40 new brands, including clean and Black-owned brands. In October 2023 Target added a new product from Gwyneth Paltrows Goop brand.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Inside Retail

APRIL 7, 2025

In 2020, he joined Louis Vuitton China and was named zone president of Mainland China in 2022. He previously held leadership roles at Sony Music and Coach and brings more than 12 years of experience across entertainment, fashion and retail in Asia. Meanwhile at Kenzo, Charlotte Coupe has been named CEO, effective May.

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Fashion Customer Experience Marketing ATS 130

Retail TouchPoints

DECEMBER 23, 2024

The fashion retailer celebrated its one-year Meta-versary in 2022 with the launch of The F21 Metaverse Collection , a real-life collection based on the virtual beanie it sold in its Roblox store, Forever 21 Shop City , which garnered a lot of buzz and even more sales.

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Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

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Inventory Management Wholesale Supermarket Customer Experience 273

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022.

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Apparel Promotions Customer Experience Marketing 279

Inside Retail

FEBRUARY 25, 2025

Justin Kestelman founded Hommey in 2020 and opened its first store in 2021 and its second in 2022. Now, with a greater knowledge of what it takes to blend online convenience with tangible experiences, Hommey is opening the doors to its third retail hub in Fitzroy. And have they made you approach your store opening in 2025 differently?

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Location Customer Experience Shopping ATS 147

Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. Centralized, real-time customer analytics provided by ParcelLab have been invaluable in driving future business strategy and creating a fully personalized experience for our growing customer base.”

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Shipping Returns Customer Experience Management 264

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

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Customer Experience Location Planning Management 297

Retail TouchPoints

NOVEMBER 12, 2024

Office Depot had partnered with DoorDash for deliveries in March 2022 , and with Uber in August 2022. The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery.

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Retail TouchPoints

APRIL 22, 2025

In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn. They mix basics with premium. And theyre asking for more more personalization, more transparency and more options that meet their needs, their budgets and their lives.

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