Retail TouchPoints

MAY 16, 2022

Third-party marketplaces have emerged as one of the biggest growth opportunities for retailers this year, with companies from Macy’s and Bed Bath & Beyond to Giant Food and Michaels launching marketplaces (or announcing plans to do so) in the last six months alone. You have to think like a consumer.

Planning 312

Planning ATS Grocer Beauty and Health 312

Retail TouchPoints

FEBRUARY 6, 2025

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Inside Retail

MARCH 2, 2025

Last week, consumer-activist group The Peoples Union USA called for a 24-hour buying blackout of all non-essential goods on February 28, particularly from big-box retailers like Walmart , Target and Amazon. This is not the first time consumers have used boycotts as a means of protest in the US.

Consumer 130

Consumer Planning Accounting Promotions 130

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Inside Retail

MARCH 10, 2025

The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. In 2022, GMG further strengthened its position by acquiring Nike-only stores from SUTL Corporation in Singapore and Malaysia. However, expanding in Southeast Asia is not without challenges.

Retail Marketing 130

Retail Marketing Marketing Planning Sporting Goods 130

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

OCTOBER 12, 2022

stores in August 2022 with the opening of a location at the Gran Plaza Outlets in Calexico, Calif. In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 started to unveil its new U.S.

Location 306

Location Planning Fast Fashion Shopping 306

Inside Retail

NOVEMBER 25, 2024

Together we aim to strengthen our presence in the region offering consumers our world-renowned brands.” Rising demand The strategic alliance coincides with a substantial expansion of Southeast Asia’s watch and jewellery sector, attributed to the region’s enhanced consumer purchasing power and increased tourism activity.

Accessories 246

Accessories Point of Sale Marketing Consumer 246

Inside Retail

NOVEMBER 13, 2024

Under IMG’s leadership since 2005, AFW has elevated resort collections, showcased Indigenous designers and initiated a consumer-integrated model. The emergence of consumer-facing fashion events including PayPal Melbourne Fashion Festival and Melbourne Fashion Week has led some to question the relevance of a closed industry-only event.

Fashion 246

Fashion Consumer Planning Brand Management 246

Retail TouchPoints

APRIL 17, 2023

Wedding Wingman was piloted in select markets in September 2022 in response to customer feedback and insights indicating that nearly half of all grooms find the wedding planning process too difficult or time-consuming.

Planning 304

Planning Apparel Shopping Marketing 304

Retail TouchPoints

OCTOBER 13, 2023

Netflix is reportedly planning to open permanent brick-and-mortar stores, beginning in 2025 with two in the U.S. Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series.

Location 264

Location Planning Wholesale Consumer 264

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shopping Shipping Marketing 290

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

NOVEMBER 21, 2022

The retailer aims to create a consumer-driven demand engine by growing its ecommerce operations while adjusting its global operations, including halting a planned expansion into Japan. The overall simplification effort could help Foot Locker capitalize on its better-than-expected performance in Q3 2022. 18 call with investors.

Planning 304

Planning Store Operations Returns Marketing 304

Retail TouchPoints

DECEMBER 8, 2023

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico ), along with 1,500 store renovations and 85 store relocations. Vasos called the slowdown “prudent in this environment.”

Planning 264

Planning Apparel Location Consumer 264

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Retail media networks on the rise: “Throughout 2022, it seemed as though a new retail media network launched every day,” Reda wrote. Taking place January 15-16 from 10 a.m.

Consumer 289

Consumer Beauty and Health Returns Location 289

Retail TouchPoints

DECEMBER 21, 2022

FedEx is planning to cut an additional $1 billion in costs, citing weak demand that led to a disappointing profit for Q2 2023, which ended Nov. The reductions will add to cost-cutting measures announced in September to bring FedEx’s total fiscal savings plan for 2023 to $3.7 FedEx had expected revenue of $23.7

Planning 289

Planning Management Consumer Fulfillment 289

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022.

Planning 299

Planning Specialty Retailers Shipping Returns 299

Retail TouchPoints

MARCH 21, 2023

The company posted a slight dip in sales in Q4 2022, which ended Jan. The plan to do that — dubbed “Lace Up” — will include simplifying operations and investing in “core banners and capabilities.” Other plans include a reset of the retailer’s loyalty program and the development of an enhanced omnichannel experience.

Planning 278

Planning Location Management Consumer 278

Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. Calpak undoubtedly tapped into the learnings from its pop-up to better plan for the LA store’s opening.

Wholesale 296

Wholesale Planning Accessories Marketing 296

Retail TouchPoints

MAY 22, 2023

The largest increase took place from 2021 to 2022 when shoplifting complaints increased 44% year-over-year to reach almost 64,000 , many of which were committed by organized theft rings , according to New York State Assemblymember Jenifer Rajkumar in a statement.

Planning 279

Planning Kiosk Management Consumer 279

Retail TouchPoints

MAY 18, 2023

SHEIN has officially launched its Europe, Middle East and Africa (EMEA) headquarters in Dublin City Centre, Ireland and is planning to host approximately 30 pop-up store events across the region this year to boost its profile with customers. The news comes as fellow Asia-based discount shopping app Temu picks up steam in the U.S.,

Planning 275

Planning Marketing Net Profit Finance 275

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 359

Payment Services Promotions Consumer Inventory Management 359

Retail TouchPoints

NOVEMBER 10, 2022

It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. trillion today to $5.4

Consumer 306

Consumer Advertising Shrinkage Marketing 306

Retail TouchPoints

APRIL 7, 2023

This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks. million on average as of 2022. This includes new types of insurance plans and preventive tools like AI and threat monitoring. Hackers heavily target financial and payment data in breaches.

Planning 264

Planning Payment Services Accounting Consumer 264

Retail TouchPoints

DECEMBER 16, 2024

The program now covers 72 suppliers and has grown in total supply chain financing from $100 million in 2016 to $800 million in 2022, highlighting the critical role of value chain collaboration in decarbonization efforts. This approach connects sustainability, supply chain, quality, R&D and finance.

Supply Chain Management 277

Supply Chain Management Finance Accounting Management 277

Retail TouchPoints

MARCH 14, 2024

million , in 2023 compared to 2022. And while just an initial test with relatively minor aesthetic adjustments, the success of this product has given us clear indication of how we can differentiate from others in our category and deliver products that our consumer will come back for time and time again.” million loss the previous year.

Planning 278

Planning Marketing Consumer Merchandise Store 278

Retail TouchPoints

SEPTEMBER 19, 2023

“The consumer’s going to be very selective, they’ve got a lot of choices; [the season is] going to be promotional, but consumers are [financially] healthy right now and they’re spending. [An It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

Consumer 263

Consumer Promotions Marketing Shopping 263

Inside Retail

NOVEMBER 23, 2023

For the past few years, consumers have been more than willing to dip into their bursting savings accounts – thanks in large part to the pandemic – to spend on Black Friday. per cent up on 2022. However, 17 per cent of Mozo’s survey respondents said they were not planning to buy at all over the weekend, as they “can’t afford it”.

Consumer 264

Consumer Fashion Accounting Planning 264

Retail TouchPoints

FEBRUARY 13, 2025

In 2022 , Levis announced plans to shift its strategy toward DTC, with plans for 400 new stores and a revamped ecommerce experience. We have built a team that is agile, focused and ready to execute on our strategies while keeping our consumer at the heart of it all. Levi Strauss & Co.

Planning 179

Planning Fashion Marketing Consumer 179

Retail TouchPoints

NOVEMBER 15, 2023

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. Labor efforts started slowly at REI: the August 2022 unionization of a Berkeley, Calif. 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season.

Planning 290

Planning Department Stores Wholesale Location 290

Retail TouchPoints

SEPTEMBER 21, 2023

billion this year, up from 2022’s record $10.6 Consumers will be shopping early for festive décor and other related items, and retailers are prepared with the inventory to help customers and their families take part in this popular and fun tradition.” Nearly one-third ( 32% ) plan to shop online. set in 2021.

Discount Store 278

Discount Store Consumer Planning Returns 278

Retail TouchPoints

JULY 8, 2022

Athleta is moving ahead with its announced plans to open 30 to 40 new stores during FY 2022. In June, Athleta shared that its international growth would include four additional locations in Canada by the end of 2022. The next two locations slated to open will be Chicago Premium Outlets in Aurora, Ill. Park Ridge, Ill.;

Location 321

Location Planning Consumer 321

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business. To visually see those ingredients is a really important part of the consumer journey.

Management 200

Management Beauty and Health Consumer Store Operations 200

Retail TouchPoints

MARCH 21, 2023

The retailer plans to expand the 7Charge network into Canada as well as other U.S. locations while continuing to utilize third-party fast-charging network options, with the goal of matching consumer demand and expanding EV charging to neighborhoods that have, until now, lacked access. “Now,

Payment Services 287

Payment Services Supermarket Location Planning 287

Retail TouchPoints

MARCH 15, 2023

Grove Collaborative has introduced Grove Wellness, a product hub featuring a personalization engine designed to sharpen recommendations around consumers’ evolving health and wellness needs. Our mission has always been to make consumer products a positive force for human and environmental health. loss in 2021.

Beauty and Health 306

Beauty and Health Advertising Consumer Returns 306

Inside Retail

JANUARY 6, 2025

billion in 2022. In April 2024, it announced it planned to invest $490 million in opening two new fulfilment centres in Horsley Park, Western Sydney, with one to open later in 2025 and the other by 2026. Amazon announced it posted over $3.1 million customers, reaching 7.9

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240