Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey.

Returns 303

Returns Drop-Shipping Merchant Services Shipping 303

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

Merchant Services 232

Merchant Services Payment Services Promotions Location 232

Retail TouchPoints

JANUARY 24, 2023

The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle. The other four owners in the EWS/Zelle venture include Capital One Financial , PNC Financial Services Group , U.S. Bancorp and Truist Financial.

Merchant Services 261

Merchant Services Payment Services Accounting Checkout 261

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022. As a result, 78% of Americans will live within 10 miles of a Return Bar.

Merchant Services 199

Merchant Services Returns Drop-Shipping Checkout 199

Retail TouchPoints

DECEMBER 13, 2023

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. Google Pay has partnered with Affirm and Australia-based Zip and will begin offering their pay-in-four services on Android devices early in 2024. YoY and $2.5 billion more than last year, according to data from Adobe Analytics.

Merchant Services 227

Merchant Services Payment Services Consumer Point of Sale 227

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

Merchant Services 237

Merchant Services Payment Services Social Commerce Returns 237

Retail TouchPoints

MARCH 29, 2023

Apple has begun the pre-release of its new Pay Later offering, which was first announced at the company’s developers’ conference in June 2022. Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S.,

Merchant Services 263

Merchant Services Payment Services Checkout Finance 263

Retail TouchPoints

OCTOBER 19, 2022

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. It’s clear that there is a consumer-driven need for more flexible finance and smarter buying power. .

Finance 201

Finance Merchant Services Payment Services Consumer 201

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process.

Merchant Services 226

Merchant Services Payment Services Marketing Drop-Shipping 226

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. billion in fees, labour, and lost business in 2020.

Merchant Services 104

Merchant Services Payment Services Customer Experience Management 104

Inside Retail

FEBRUARY 20, 2024

Australia, like many other regions, is witnessing a significant shift in consumer behaviour, with e-commerce playing an increasingly integral role in the retail landscape. billion in 2022. Streamlining and optimising these processes are essential for reducing cart abandonment rates.

Merchant Services 246

Merchant Services Payment Services Checkout Target Market 246

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. in November 2022.

Merchant Services 233

Merchant Services Payment Services Shopping Checkout 233

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 283

Consumer Merchant Services Sporting Goods Promotions 283

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

Merchant Services 245

Merchant Services Payment Services Consumer Point of Sale 245

Inside Retail

FEBRUARY 9, 2022

Inside Retail : Can you tell me about what Airrobe offers consumers? Beth Glancey: Simply, we allow a consumer to add an item and save all of a product’s information to a digital circular wardrobe at the point of purchase. I really think we’re solving a consumer problem that people didn’t even know they had.

Fashion 246

Fashion Merchant Services Fast Fashion Consumer 246

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

NOVEMBER 23, 2022

Mention the words retail and video in the same sentence to any merchant and right away they think security cams, grainy low-res images and theft prevention. Video just might be one of the killer apps that help merchants adapt to the seismic shifts shaking up retail. Rewiring Retail. Video isn’t Exclusive to the Big Box.

Merchant Services 265

Merchant Services Shrinkage Store Layout Customer Experience 265

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

Merchant Services 276

Merchant Services Marketing Customer Experience Consumer 276

Retail TouchPoints

AUGUST 15, 2023

Prime Visa and Amazon Visa cardmembers can now make equal monthly payments for items they purchase on tens of thousands of participating online retail sites when they use Amazon Pay. Consumers will be able to split payments across six or 12 months at 0% APR on purchases of $50 or more. billion in 2022 to $155.79

Merchant Services 177

Merchant Services Payment Services Marketing Consumer 177

Retail TouchPoints

JULY 18, 2022

Given where we are with the economy and the inflation, consumers now more than ever have a fixed wallet and are looking to stretch their dollar as far as it can go ,” said Natalie Kotlyar, Assurance Partner; Retail & Consumer Products Industry National Practice Leader at BDO in an interview with Retail TouchPoints. Where do I go?

Merchant Services 249

Merchant Services Promotions Shopping Consumer 249

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. It’s also changing the dynamics of retailers’ relationship with consumers. “If

Payment Services 200

Payment Services Merchant Services Consumer Customer Experience 200

Retail TouchPoints

SEPTEMBER 16, 2022

14, 2022, California Attorney General Rob Bonta alleged that Amazon engaged in anticompetitive price blocking practices that increased product pricing for California customers. Bonta hopes that the lawsuit will force Amazon to cease these allegedly anticompetitive practices and recover damages for California consumers and the state’s economy.

Merchant Services 201

Merchant Services Checkout Consumer Marketing 201

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Merchant Services 249

Merchant Services Social Commerce Checkout Payment Services 249

Retail TouchPoints

SEPTEMBER 28, 2022

Since the beginning of the pandemic, interest in buy now, pay later (BNPL) services has grown rapidly. The global behemoth will go live with Apple Pay Later alongside the release of iOS 16 in September 2022. This service will allow U.S. BNPL is More Than a Payment Method. But could this all come crashing down?

Merchant Services 176

Merchant Services Payment Services Consumer Shipping 176

Retail TouchPoints

NOVEMBER 16, 2022

Meta also will highlight businesses from its Meta Business Leaders Network in the new 2022 Smalliday Showcase gift guide, and provide small businesses with advice on advertising effectively with its SMB Holiday Marketing Guide. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit. small business owners.

Merchant Services 236

Merchant Services Finance Advertising Marketing 236

Inside Retail

JULY 28, 2021

Swedish payments firm Klarna said on Tuesday it had acquired influencer marketing software firm APPRL as it looked to tap into strong growth in shopping across social media channels. The financial details of the deal were not disclosed. The financial details of the deal were not disclosed.

Merchant Services 162

Merchant Services Marketing Payment Services Shopping 162

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. Doubling down on merchants outside of China. Wish is based in the U.S.,

Merchant Services 200

Merchant Services Drop-Shipping Shipping Payment Services 200

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 238

Merchant Services Checkout ATS Fulfillment 238

Retail TouchPoints

JUNE 17, 2024

In general terms, it is a digital promotion that is activated by using a specific payment card, website or app to make the purchase. These offers are actually considered “rewards” that consumers automatically receive when they shop, just by linking their debit or credit cards to an app, website or loyalty program.

Merchant Services 237

Merchant Services Promotions Consumer Marketing 237

Retail TouchPoints

JANUARY 3, 2023

2022 saw the fastest pace for inflation in decades. As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. This was especially evident on Black Friday, when many merchants offered steep markdowns to compete.

Merchant Services 281

Merchant Services Payment Services Accounting Checkout 281

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. One of the most important parts of this process is making sure that you’re asking customers the right questions. But that doesn’t mean merchants can’t turn a negative into a positive. Here are my top five picks from last week.

Merchant Services 106

Merchant Services Customer Experience Returns Accounting 106

Retail TouchPoints

OCTOBER 18, 2022

The company has aligned its merchant offers, cash back savings and shopping products in pursuit of providing a frictionless consumer journey. Existing Honey cash back and discounts feature has reportedly saved consumers nearly $200 million in 2022.

Merchant Services 209

Merchant Services Accounting Shopping Consumer 209

Inside Retail

NOVEMBER 26, 2023

Retailers worldwide have battled slowing conditions, with Australian footwear giant Accent Group and American fashion brand Guess recently highlighting the impact lower consumer confidence is having on the wider market. “The online retail sector is one of the few where the consumer is a bit more in the driver’s seat. .

Merchant Services 260

Merchant Services Consumer Fashion Shopping 260

Retail Minded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. 63% of US brands plan to increase investment in retail software in 2022. Top 10 Investment Priorities For 2022. Customer service (28%).

Merchant Services 83

Merchant Services Payment Services Inventory Management Wholesale 83

365 Retail

OCTOBER 11, 2022

A new study from FIS ® (NYSE: FIS), shows how the shopping preferences of younger UK consumers have shifted as adoption of embedded finance services reaches mainstream usage among Millennials and Gen Zs, while their older counterparts are less engaged with newer, digitally-oriented financial experiences.

Merchant Services 98

Merchant Services Payment Services Finance Checkout 98

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story.

Merchant Services 223

Merchant Services Clienteling Shipping Inventory Management 223

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2022, it is no longer an option whether businesses can choose to protect against fraud, but a responsibility.

Merchant Services 245

Merchant Services Returns Fulfillment Promotions 245