Retail TouchPoints

APRIL 1, 2025

Complicated Competitive Dynamics GoodwillFinds.com was launched in October 2022 in a bid by the 120 -year-old thrift store chain to grab a larger piece of the growing online resale market. The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers.

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Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

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Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

DECEMBER 5, 2024

The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip codes 20019 and 20020, which are high-crime areas of the city east of the Anacostia River.

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Checkout Advertising Consumer Shopping 273

Inside Retail

MAY 12, 2024

Understanding consumer behaviour is critical to creating a relevant retail offer and marketing message, but what happens when consumers behave in contradictory ways? Many retailers will recognise the reality that despite consumers saying they care about sustainability , their spending tells a different story.

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Retail TouchPoints

FEBRUARY 14, 2025

Its differentiated and elevated positioning within the market and its alignment with our strategic initiatives of expanding in international markets, accessories categories and direct-to-consumer channels make this a highly attractive and complementary addition to our portfolio.

Accessories 279

Accessories Department Stores Finance Fashion 279

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

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Consumer Shopping Shipping Marketing 290

Retail TouchPoints

FEBRUARY 24, 2025

Perhaps the first sign of fresh trouble at the beleaguered fast fashion chain was the December 2024 departure of CEO Winnie Park , who had been at the helm since 2022 and left to lead Five Below. During her tenure she made a concerted effort to refresh the brand with a focus on younger consumers and enhanced omnichannel capabilities.

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Fast Fashion Fashion Brand Management Returns 278

Inside Retail

OCTOBER 14, 2024

Located at Chadstone Shopping Centre in Melbourne, the 250sqm flagship offers Gentle Monster’s full range of product and experience to Australian consumers. Gentle Monster represents innovation and disruption in the fashion eyewear category that we are confident the Australian consumer will embrace,” added Ngadiman.

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Boutique Department Stores Fashion Consumer 278

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

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Consumer Payment Services Finance Management 317

Inside Retail

NOVEMBER 25, 2024

Together we aim to strengthen our presence in the region offering consumers our world-renowned brands.” Rising demand The strategic alliance coincides with a substantial expansion of Southeast Asia’s watch and jewellery sector, attributed to the region’s enhanced consumer purchasing power and increased tourism activity.

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Accessories Point of Sale Marketing Consumer 246

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

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Consumer Merchant Services Sporting Goods Promotions 324

Retail TouchPoints

OCTOBER 11, 2024

CPG brands have been trying a lot of new things to connect directly with their consumers, including DTC websites and retailer-agnostic loyalty programs , but Frito-Lay has pulled a new one out of the bag: a Doritos -themed restaurant. However, the new Crypto.com Arena restaurant marks the concept’s first permanent home.

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Consumer Marketing ATS Customer Experience 264

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Consumer Shopping Shipping Returns 264

Retail TouchPoints

FEBRUARY 6, 2025

Consumers can check on their SNAP eligibility using a verification process provided by SheerID. In August 2022 the U.S. SNAP recipients can try out FreshPass with a free 14 -day trial, and they will receive 2X points that never expire on select exclusive brands. In November 2024 Instacart debuted a SNAP eligibility screening tool.

Consumer 191

Consumer Shopping Customer Experience Fulfillment 191

Inside Retail

NOVEMBER 13, 2024

Under IMG’s leadership since 2005, AFW has elevated resort collections, showcased Indigenous designers and initiated a consumer-integrated model. The emergence of consumer-facing fashion events including PayPal Melbourne Fashion Festival and Melbourne Fashion Week has led some to question the relevance of a closed industry-only event.

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Fashion Consumer Planning Brand Management 246

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised.

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Location Consumer Store Layout Shopping 246

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. Then, in 2022 the retailer debuted a dropship channel for online sales.

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Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

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Payment Services Promotions Consumer Inventory Management 359

Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. This represents a massive opportunity for brands to build a community of fans on Roblox and get the attention of consumers who spend time mostly in digital spaces.

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Payment Services Fashion Accessories Kiosk 278

Inside Retail

NOVEMBER 27, 2024

With consumer sentiment and discretionary spend down, many retailers are already facing reduced profit margins and a higher cost of doing business, making hefty discounting for prolonged periods a particularly costly exercise. LSKD’s approach has also garnered the attention of consumers and its community. “We

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Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

SEPTEMBER 11, 2023

True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). CTV viewership is growing every year as more and more consumers “cut the cord,” and the vast majority of U.S. But just as the number of CTV viewers is climbing, so is the number of advertisers.

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Consumer Advertising Shopping Marketing 286

Retail TouchPoints

FEBRUARY 14, 2025

We know consumers love shopping beauty at Target because its Tarzhay at its best: the combination of amazing products and prices you cant find anywhere else, said Amanda Nusz, SVP of Essentials and Beauty at Target in a statement. and 90% of the new arrivals priced at less than $20.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Retail TouchPoints

FEBRUARY 25, 2025

The reason gen AI rapidly gained mainstream adoption after OpenAIs launch of ChatGPT in 2022 was due to its ability to create novel content (text, images, music) from user prompts. Many gen AI applications can advance a retailers consumer-facing experience; lets examine some use cases that support these three consumer research areas.

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Accessories Promotions Returns Consumer 179

Retail TouchPoints

JANUARY 22, 2025

In 2024, Topps, which Fanatics acquired in January 2022 , acquired the exclusive trading card rights to the soccer Premier League, with product launching in time for the 2025-2026 season. The location also will serve as a drop-off point for users of Fanatics Collect, the collectibles marketplace Fanatics launched in June 2024.

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Location Visual Merchandising Store Operations Customer Experience 257

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business. To visually see those ingredients is a really important part of the consumer journey.

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Management Beauty and Health Consumer Store Operations 200

Retail Gazette

OCTOBER 18, 2024

Volumes were also at their highest index levels since July 2022 while year-on-year, sales jumped 3.9%, the largest annual rise February 2022. in September, as consumers sought to update their seasonal wardrobe amid the cooler weather. Click here to sign up to Retail Gazette‘s free daily email newsletter

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Telecommunications Supermarket Consumer ATS 126

Inside Retail

JANUARY 6, 2025

billion in 2022. In a recent Australian Competition and Consumer Commission hearing, the CEO of Woolworths cited the 6500 products across the grocery, household and personal care categories stocked in Woolworths that were now also being sold on Amazon. Amazon announced it posted over $3.1 million customers, reaching 7.9

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. Inside a new Amazon Fresh. That said, 180 million U.S.

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Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

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Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

NOVEMBER 4, 2024

The retailer launched its GoodwillFinds resale marketplace in October 2022 , and in May 2024 the Goodwill Keystone Area debuted e-waste recycling at its 42 stores in Pennsylvania. Goodwill and WM are looking to play a critical role in recovery through the collection and sorting of textiles in North America.”

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Inside Retail

MARCH 25, 2025

Ramadan continues to be a crucial shopping period across Southeast Asia, with evolving consumer behaviours and market dynamics shaping the retail landscape. According to the company, from 2022 to 2023, sales increased by 8 per cent, followed by an even stronger surge of 16 per cent from 2023 to 2024.

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Shopping Inventory Management Consumer Promotions 130

Retail TouchPoints

APRIL 4, 2025

The four new countries have had online access to the Herman Miller Gaming assortment since 2022. Each markets online store uses location detection, and consumers also can access country-specific stores through the locations tab on store.hermanmiller.com.

Accessories 147

Accessories Location Marketing Consumer 147

Inside Retail

JANUARY 2, 2025

One Mile made its runway debut at Afterpay Australian Fashion Week 2022 with its Resort ’23 collections. Tall order Tailoring clothes for taller females and catering for a gap in the market alongside the average female consumer demographic has further solidified the brands place in a competitive clothing market.

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Boutique Fashion Location Returns 278

Retail TouchPoints

NOVEMBER 20, 2024

Enabling Smaller RMNs to Scale Smaller networks now have access to data and the benefits that come from scalability, enabling them to use real-time data to deliver relevant content based on consumer behavior and drive highly effective campaigns for their advertisers.

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Advertising Marketing Accounting Consumer 278

Retail TouchPoints

FEBRUARY 13, 2025

In 2022 , Levis announced plans to shift its strategy toward DTC, with plans for 400 new stores and a revamped ecommerce experience. We have built a team that is agile, focused and ready to execute on our strategies while keeping our consumer at the heart of it all. Levi Strauss & Co.

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Planning Fashion Marketing Consumer 179