Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

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Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

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Consumer Shopping Shipping Returns 240

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Consumer Returns Checkout Shopping 288

Inside Retail

NOVEMBER 23, 2023

For the past few years, consumers have been more than willing to dip into their bursting savings accounts – thanks in large part to the pandemic – to spend on Black Friday. per cent up on 2022. The post How FOMO drives consumers and retailers to participate in Black Friday appeared first on Inside Retail Australia.

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Retail TouchPoints

NOVEMBER 10, 2022

It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. trillion today to $5.4

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Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

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Planning Consumer Shipping Shopping 311

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 283

Consumer Merchant Services Sporting Goods Promotions 283

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

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Payment Services Promotions Consumer Inventory Management 315

Inside Retail

MARCH 15, 2024

According to the Australian Competition & Consumer Commission (ACCC), Bloomex displayed products for sale on its website between February 2019 and March 2023 with a ‘star rating’ that remained static since January 2015. applied to orders made via its website between August 2022 and March 2023.

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Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% The off-price retailer executed on 800 retail projects in Q3 2022 and plans to execute on an additional 3,170 in the coming year. The quarter, which ended Oct. 28, also saw a 6.8%

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Inside Retail

SEPTEMBER 1, 2024

A shift in consumer habits has been blamed for the brand’s difficulties. However, their assessment, like ours, is that Flave is slightly ahead of current consumer habits.” In 2022 he told Franchise Executives the brand would franchise in 2023 and announced the ambition to open 1000 restaurants within 10 years. and a $2.4m

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Inside Retail

MARCH 3, 2024

Mosaic Brands is facing legal action for allegedly breaching the Australian Consumer Law by failing to deliver “several hundred thousand products” to its customers within advertised timeframes. The delayed deliveries subject to the court action occurred between September 23, 2021 and March 31, 2022.

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Advertising Apparel Fashion Consumer 264

Inside Retail

DECEMBER 11, 2023

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

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Consumer Returns 262

Retail TouchPoints

SEPTEMBER 21, 2023

billion this year, up from 2022’s record $10.6 Consumers will be shopping early for festive décor and other related items, and retailers are prepared with the inventory to help customers and their families take part in this popular and fun tradition.” The survey of 8,084 consumers, conducted Sept. set in 2021.

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Discount Store Consumer Planning Returns 248

Inside Retail

JULY 16, 2024

The Australian Competition & Consumer Commission (ACCC) has issued Davie Clothing with six infringement notices related to its Kids Beach Oodie range. More than 2400 of the affected garments were sold to consumers from September 29, 2022 to July 14, 2023. The brand announced the recall of these products in August last year.

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Consumer Accessories Fashion 278

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

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Inside Retail

SEPTEMBER 17, 2024

. “On the back of real retail turnover per capita not growing since mid-2022, consumers are planning to spend $1002 on average this year, down 18.9 per cent from 2023,” said Elise Sharpley, Deloitte consumer products and retail sector leader.

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Consumer Planning 264

Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

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Consumer Apparel Marketing Promotions 237

Retail TouchPoints

NOVEMBER 28, 2023

Consumer spending on Cyber Monday surpassed initial projections to reach $12.4 million consumers shopped over the five-day weekend, surpassing last year’s record of 196.7 million consumers opting to visit brick-and-mortar locations, up from 72.9 million in 2022, according to the NRF. million in 2022. A record 200.4

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Retail TouchPoints

NOVEMBER 3, 2023

spending forecast to climb 3%-4% over 2022, generating between $957.3 billion spent in the 2022 holiday season. consumers spent online during holiday 2022. NRF is predicting that retailers will hire 345,000 to 450,000 seasonal workers, a forecast in line with the 391,000 employees brought on in 2022. from the $211.7

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Finance Accounting Consumer Promotions 238

Inside Retail

FEBRUARY 8, 2024

Cotti Coffee, founded in October 2022 by former Luckin Coffee executives Charles Lu and Jenny Qian, currently has over 6000 outlets in China and has expanded into 11 international countries. The chain Cotti operates both single-store and regional franchise models in international markets.

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Retail TouchPoints

JANUARY 9, 2025

The store serves not only as a place for product sales and services but as a base camp that should equip and inspire consumers for exploration, said Martina Cerletti, Retail Marketing Director for The North Face EMEA in an interview with Retail TouchPoints.

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Outdoor Fulfillment Consumer Location 237

Inside Retail

APRIL 24, 2024

Coco Republic will collaborate with online lifestyle retailer Revolve to produce a collection of decorative items, to expand its audience to millennial and Gen Z consumers in the US. Founded in 1984 in Australia, Coco Republic launched two flagship stores in California in 2022.

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Accessories Outdoor Promotions Consumer 266

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

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Retail TouchPoints

FEBRUARY 19, 2024

from 2022, while Cyber Week overall sales were $38 billion, an increase of 7.8% vs. 2022, according to the CNBC /NRF Retail Monitor. from 2022 to $222.1 Installs resulting from our ecommerce app install campaigns on Android devices peaked during the second week of November, which was also the case in 2022. billion, up 7.5%

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Retail TouchPoints

DECEMBER 26, 2023

compared to 2022. Retailers started promotions early this season, giving consumers time to hunt for the best deals and promotions,” said Steve Sadove, Senior Advisor for Mastercard and former CEO and Chairman of Saks Incorporated in a statement. Spending at restaurants saw a significant jump, increasing 7.8% Apparel sales grew 2.4%

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Jewelry Payment Services Apparel Promotions 286

Retail TouchPoints

DECEMBER 16, 2022

At the beginning of 2022, the company appointed Vijay Talwar as CEO as the final piece of a complete C-suite overhaul. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic. The immediate results appear to have not satisfied the Wish Board and investors though, because Talwar was out after a mere seven months.

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Shipping Fulfillment Checkout Fashion 291

Retail TouchPoints

AUGUST 26, 2024

Today’s competitive retail environment has brands facing a dual challenge — creating cohesive omnichannel experiences and engaging with spend-conscious consumers who thoroughly research their purchases. This simple action instantly delivers up-to-date and accurate information directly from the brand, ensuring a reliable consumer experience.

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Promotions Consumer Marketing Management 240

Retail TouchPoints

DECEMBER 31, 2024

Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

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Returns Payment Services Shipping Fulfillment 263

Inside Retail

JANUARY 30, 2024

Between December 2022 and May 2023, the company sent 81,698 text messages to recipients without their consent and a further 1575 to customers who had previously unsubscribed, according to the Australian Communications and Media Authority (ACMA). The ACMA had also sent five compliance alerts to the retailer after receiving consumer complaints.

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Inside Retail

FEBRUARY 11, 2024

per cent in 2022, the report added. This modest uptrend in employment within the sector, however, mirrors the broader trend of a slowdown in consumer spending, the report said. Generation Z was predominant in the retail industry last year, accounting for 50.4 The proportion of Gen Z employees in the sector increased from 45.5

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Retail TouchPoints

MARCH 3, 2023

Changing consumer behavior also has led to the tech retailer to reduce its overall head count by approximately 25,000 people, or 20% of its workforce, over the past three years. In July 2022, Best Buy introduced a small-format, digital-first store concept that builds on a pilot that started in 2021. billion in Q4 2022.

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Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

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Merchant Services Payment Services Checkout Consumer 344

Inside Retail

JUNE 18, 2024

Consumer confidence is down, but retail rents are on the rise, and by June 30, it’s tipped that over 10,000 retail companies will enter external administration. It will join the new Fitzroy store that opened earlier this month and the original Armadale High Street location, which opened in September 2022.

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Retail TouchPoints

JUNE 9, 2022

billion by the end of 2022 , in large part because influencers can provide direct connections to consumers and allow brands to deliver messaging in an authentic and relevant way. Retail TouchPoints (RTP): How can marketing and, specifically, social media help brands better manage consumer demand? That is their unique power.

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Retail TouchPoints

OCTOBER 12, 2023

Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to reconcile their reservations. According to Morning Consult, 52% of consumers are convinced that AI is here to stay. It connects sighted volunteers and professionals with those in need of visual assistance.

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Social Commerce Consumer Shopping Marketing 245