Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Another easy step: Drop account creation requirements and allow guest checkout.

Payment Services 253

Payment Services Checkout Drop-Shipping Customer Retention 253

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. Deloitte found that 51% of lower-income earners and 38% of higher-income earners felt that their finances took a turn for the worse in 2022.

Payment Services 315

Payment Services Promotions Consumer Inventory Management 315

Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. She replaces John Barresi, who resigned from the company effective June 10, 2022 to pursue another opportunity.

Finance 283

Finance Promotions Accounting Management 283

Inside Retail

JANUARY 27, 2024

million tonnes in the 2022 fiscal year. Ikea’s use of raw materials such as wood accounts for the biggest share (45.9 per cent) of the company’s emissions, with Ikea product use in customers’ homes accounting for 16.1 Ikea’s use of raw materials such as wood accounts for the biggest share (45.9

Accounting 246

Accounting Planning ATS Supermarket 246

Retail TouchPoints

NOVEMBER 3, 2022

27, 2022, Bed Bath & Beyond reported a 28% year-over-yearsales decline. This followed the late August 2022 announcement that the retailer would be closing 150 stores and cutting 20% of its workforce as part of ongoing recovery efforts. In early September 2022, the retailer’s CFO Gustavo Arnal died in what was ruled a suicide.

Payment Services 231

Payment Services Accounting Store Operations ATS 231

Retail TouchPoints

JANUARY 3, 2023

2022 saw the fastest pace for inflation in decades. Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. Fake Account Creation Bots can create fake accounts at scale which are then used to abuse retail promotions.

Merchant Services 281

Merchant Services Payment Services Accounting Checkout 281

Retail TouchPoints

JULY 27, 2022

Dollar General plans for the DG Private Fleet to account for 40% of all its drivers by early 2023. “We The new facilities will help Dollar General achieve its goal of creating 10,000 net new jobs in 2022. The remodels may be part of a plan to roll out 200 completely self-checkout stores this year.

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Checkout Kiosk Planning Accounting 300

Retail TouchPoints

JULY 29, 2024

6, 2024, includes: Pay increases: Average raises of 10% over the life of the contract and increases in starting pay for 80% of job classifications; Job security: Limits on contracted employees and a severance clause; and Transparency: A fair and clear disciplinary process with protections and accountability.

Accounting 255

Accounting Store Operations ATS 255

Retail TouchPoints

DECEMBER 27, 2022

24, 2022, according to preliminary Mastercard SpendingPulse data. Ecommerce accounted for 21.6% retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. in 2021 and 20.6%

Accounting 256

Accounting Consumer Shopping ATS 256

Retail TouchPoints

DECEMBER 26, 2023

As in previous years, ecommerce grew at a faster pace than brick-and-mortar retail, but the latter still accounts for the majority of all sales. compared to 2022. Online sales grew 6.3% , outpacing the 2.2% increase in in-store sales. Spending at restaurants saw a significant jump, increasing 7.8% Apparel sales grew 2.4%

Jewelry 286

Jewelry Payment Services Apparel Promotions 286

Retail TouchPoints

OCTOBER 19, 2022

2, 2022, which will allow her to stay through the retailer’s Q3 2022 financial reporting. SVP and Chief Accounting Officer Michael Maher will step into the role on an interim basis while the company conducts an internal and external search for a permanent CFO. “As

Finance 233

Finance Accounting Management ATS 233

Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. from 2021 and accounting for 16.3% However, experts have noted that maintaining margin will be the key to holiday 2022 success.

Apparel 251

Apparel Returns Promotions Accounting 251

Retail TouchPoints

JULY 8, 2022

GameStop has named Diana Saadeh-Jajeh, the retailer’s Chief Accounting Officer, as CFO, effective immediately. After making more than 600 corporate hires in 2021 and the first half of 2022, we have a stronger understanding of our transformation needs,” said Matt Furlong, CEO of GameStop in the memo. year-over-year to $483.7

Accounting 255

Accounting Accessories Planning Marketing 255

Retail TouchPoints

APRIL 14, 2022

Amazon detailed the changes, which take effect April 28, 2022, here. increase in gas prices that accounted for more than half of the all-item increase. For the first time in its history, Amazon will charge U.S. The country’s inflation rate reached 8.5% The country’s inflation rate reached 8.5%

Fulfillment 275

Fulfillment Accounting Consumer 275

Inside Retail

JANUARY 19, 2024

In 2022–23, nearly 94,000 cyber crimes were reported in Australia, up 23 per cent on the previous year. Re-using the same login details Credential stuffing is a type of cyber attack where hackers use stolen usernames and passwords to gain unauthorised access to other online accounts. You may be surprised by what you see.

Accounting 263

Accounting Management Shopping ATS 263

Retail TouchPoints

JULY 23, 2024

In October 2022 Amazon filed both criminal and civil lawsuits in Europe as well as 10 suits in the U.S. We’re grateful for the collaboration with the Better Business Bureau to hold these fake review brokers accountable for their deceitful actions.

Accounting 265

Accounting Consumer Customer Experience ATS 265

Retail TouchPoints

FEBRUARY 15, 2024

can link eligible accounts to earn 2% cash back from Bank of America (on top of the rewards and benefits they already earn on qualifying purchases) and one Star for every $2 spent at Starbucks. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards.

Sporting Goods 229

Sporting Goods Accounting Consumer Marketing 229

Retail TouchPoints

JANUARY 24, 2023

EWS also said that if a sizable number of merchants enable the wallet it might also explore adding other payment options, such as direct payments from bank accounts. By 2025, digital wallets are expected to account for 52.5% PayPal still dominates the space, accounting for approximately 16% of all U.S.

Merchant Services 261

Merchant Services Payment Services Accounting Checkout 261

Retail TouchPoints

MAY 24, 2024

Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.

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Consumer Payment Services Returns Accounting 231

Retail TouchPoints

NOVEMBER 3, 2023

spending forecast to climb 3%-4% over 2022, generating between $957.3 The NRF’s forecast, which is based on economic modeling that takes multiple factors into account, is in line with the Mastercard Spending Pulse prediction from September 2023 that U.S. billion spent in the 2022 holiday season. billion to $966.6 for the Nov.

Finance 238

Finance Accounting Consumer Promotions 238

Retail TouchPoints

JANUARY 25, 2024

Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. Apple rolled out passkey support via the iCloud Keychain in macOS Ventura and iOS 15 in June 2022, and Google announced support for passkeys on Chrome and Android in May2023.

Payment Services 238

Payment Services Shopping Accounting Checkout 238

Retail TouchPoints

JANUARY 12, 2023

In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.

Marketing 269

Marketing Accounting Planning Returns 269

Retail TouchPoints

FEBRUARY 2, 2022

Salesforce will share more details regarding the product roadmap once the acquisition closes, which is expected before April 30, 2022. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 245

Accounting Shopping Consumer 245

Retail TouchPoints

APRIL 11, 2022

Lowe’s has promoted Brandon Sink to EVP and CFO, effective April 30, 2022. Sink has more than 20 years of finance and accounting experience, including 12 years at Lowe’s in roles across finance, strategy and accounting. Sink will work closely with Denton during the transition phase.

Finance 238

Finance Promotions Accounting Returns 238

Retail TouchPoints

APRIL 11, 2023

Walmart has accused Capital One of falling short on customer care practices, including delivering replacement cards to customers within five days and promptly posting transaction and payment information to customers’ accounts. 31, 2022, the card program at Walmart consisted of $8.3

Payment Services 236

Payment Services Accounting Marketing ATS 236

Retail TouchPoints

JULY 31, 2023

GameStop will replace its departing CFO Diana Saadeh-Jajeh with Daniel Moore, who will take on the roles of Principal Accounting Officer and interim Principal Financial Officer effective Aug. His 18 years’ experience in accounting and tax includes positions at Elevate Textiles and Roper Technologies.

Accounting 205

Accounting ATS Marketing 205

Retail TouchPoints

JUNE 8, 2023

Direct emissions from owned operations account for 6.4% of the total, and indirect emissions from the use of purchased electricity account for 6.6%. “We We do not believe in sacrificing one for any other, and the success we saw in 2022 is a demonstration of this philosophy in action.”

Accounting 238

Accounting Planning Marketing ATS 238

Retail TouchPoints

OCTOBER 18, 2024

To enter, members just need to log into their Diamond account between now and Nov. David’s Bridal introduced the Diamond loyalty program in December 2020 and expanded it to younger shoppers with its Diamond Prom program in December 2022. The retailer launched its wedding planning platform Pearl by David’s in January 2023.

Finance 255

Finance Accessories Shipping Accounting 255

Retail TouchPoints

MAY 17, 2022

Five leading and emerging Asian and Pacific Islander entrepreneurs will share their stories of the challenges involved in launching and operating brands as a member of a minority group during an interactive webinar airing May 26, 2022 at 1 p.m. The AAPI community represents a diverse segment of the U.S.

Accounting 262

Accounting Marketing ATS Consumer 262

Retail TouchPoints

DECEMBER 16, 2022

DressX launched in August 2020, and Meta added the company to its portfolio of virtual clothing designers in July 2022. DressX has developed a carbon calculation methodology for digital fashion and proposed a patent validated by The Carbon Accounting Company.

Fashion 252

Fashion Accounting Consumer Promotions 252

Retail TouchPoints

JANUARY 19, 2023

Chances are the next big retail breach will be caused by one of these four attacks: “CEO Fraud” As email security solutions get better at blocking traditional phishing messages, they are pushing cybercriminals to up the ante by impersonating real accounts. The attack can target any web browser-based account (such as email, Slack, etc.)

Payment Services 261

Payment Services Accounting Management Planning 261

Retail TouchPoints

AUGUST 5, 2024

customers will gain access to select member-only footwear and apparel when they link their JD STATUS and Nike Membership accounts through JD’s mobile app or website. UK-based JD introduced the integrated Nike Connected Membership program in the UK in September 2022. The retailer strengthened its U.S.

Apparel 218

Apparel Accounting Fashion Shopping 218

Retail TouchPoints

AUGUST 4, 2023

wholesale accounts, along with 10 independent specialty retailers in the southeastern U.S. This omnichannel expansion comes on the heels of a strong fiscal 2022, with the retailer reporting $1.8 The outdoor goods retailer also will add Dillard’s and Moosejaw to its key U.S. billion in revenues.

Specialty Retailers 244

Specialty Retailers Wholesale Planning Outdoor 244

Retail TouchPoints

JUNE 16, 2022

The company will end operations in New York City and Boston after June 19, 2022 and lay off approximately 50 of its 950 global office staff members. JOKR reportedly started exploring a sale of its New York operations in February 2022, people familiar with the matter told The Information. fulfillment centers.

Planning 250

Planning Fulfillment Accounting Marketing 250

Retail TouchPoints

MAY 27, 2022

The pay increase may somewhat mollify Fruit Stand Workers United, which cited current pay scales failing to keep up with inflation as one of its grievances, but the group also said difficult working conditions — such as an inability to hold managers accountable for unfair or abusive practices — also are part of its desire for unionization.

Accounting 265

Accounting Location Marketing Planning 265

Retail TouchPoints

NOVEMBER 28, 2022

The news was announced on the company’s Q3 2022 earnings call Nov. Macy’s has converted space in 35 of its stores to serve as mini distribution centers (DCs) for online orders as the retailer anticipates a continuation of strong digital demand.

Fulfillment 241

Fulfillment Shipping Accounting ATS 241