Inside Retail

FEBRUARY 12, 2025

According to the Sydney Morning Herald , auditors refused to sign off on the companys accounts three months after the mandatory reporting deadline. During the 2022-23 period, Sydney Fish Market reported a $6.3 We are finalising the accounts with the appropriate level of due diligence, and these will be lodged this quarter, it added.

Marketing 239

Marketing Accounting Supermarket 239

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. These payment methods simplify transactions by allowing consumers to store multiple cards or bank accounts in a single digital wallet, reducing the need for manual entry.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

NOVEMBER 28, 2022

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1 Social accounted for 12% of all mobile traffic referrals. billion and up 2.3% year-over-year according to data from Adobe Analytics. to $15 billion.

Payment Services 278

Payment Services Fulfillment Accounting Consumer 278

Retail TouchPoints

FEBRUARY 6, 2025

One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales. Then, in 2022 the retailer debuted a dropship channel for online sales.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Inside Retail

MARCH 2, 2025

An accounting and marketing graduate, Chiczewski also has a Masters of Business degree. Before he took on the top leadership role in Australia in March 2022, Martinez had led McDonalds Korean business. I am looking forward to continuing to build on the incredible legacy of our people and franchisees.

Finance 226

Finance Accounting Customer Experience Planning 226

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Another easy step: Drop account creation requirements and allow guest checkout.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail Focus

MARCH 28, 2025

Founded in 1976, DECATHLON has continued its evolution under the leadership of Barbara Martin Coppola since 2022, with a strategy aimed at becoming a multi-specialist sports brand that acts concretely for people, society and the planet. I would like to thank Barbara for the impactful work she has carried out over the past 3 years.

Customer Experience 147

Customer Experience Accounting Promotions ATS 147

Inside Retail

MARCH 3, 2025

Unlocking key partners Leo Lin first entered the US market in 2022, launching into 15 Neiman Marcus boutiques before adding Moda Operandi in 2023 and Bloomingdales in 2024 to its roster of esteemed American retailers. Once you land a number of accounts, it can keep going but it really only keeps going if the product backs it up.

Fashion 208

Fashion Boutique Accounting Wholesale 208

Retail TouchPoints

NOVEMBER 12, 2024

The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery. Office Depot had partnered with DoorDash for deliveries in March 2022 , and with Uber in August 2022.

Advertising 162

Advertising Accounting Location Store Operations 162

Retail TouchPoints

NOVEMBER 20, 2024

Mark Zamuner currently serves as President of Juice Media , a data-driven omnichannel media activation platform he founded in 2020 that was acquired by Altice USA in 2022. Zamuner started his career leading marquee brand accounts at Ocean Media before joining the eHarmony marketing leadership team.

Advertising 278

Advertising Marketing Accounting Consumer 278

Retail TouchPoints

NOVEMBER 3, 2022

27, 2022, Bed Bath & Beyond reported a 28% year-over-yearsales decline. This followed the late August 2022 announcement that the retailer would be closing 150 stores and cutting 20% of its workforce as part of ongoing recovery efforts. In early September 2022, the retailer’s CFO Gustavo Arnal died in what was ruled a suicide.

Payment Services 287

Payment Services Accounting Store Operations ATS 287

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. Deloitte found that 51% of lower-income earners and 38% of higher-income earners felt that their finances took a turn for the worse in 2022.

Payment Services 359

Payment Services Promotions Consumer Inventory Management 359

Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. from 2021 and accounting for 16.3% However, experts have noted that maintaining margin will be the key to holiday 2022 success.

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

OCTOBER 19, 2022

2, 2022, which will allow her to stay through the retailer’s Q3 2022 financial reporting. SVP and Chief Accounting Officer Michael Maher will step into the role on an interim basis while the company conducts an internal and external search for a permanent CFO. “As

Finance 278

Finance Accounting Management ATS 278

Retail TouchPoints

JULY 8, 2022

GameStop has named Diana Saadeh-Jajeh, the retailer’s Chief Accounting Officer, as CFO, effective immediately. After making more than 600 corporate hires in 2021 and the first half of 2022, we have a stronger understanding of our transformation needs,” said Matt Furlong, CEO of GameStop in the memo. year-over-year to $483.7

Accounting 305

Accounting Accessories Planning Marketing 305

Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. She replaces John Barresi, who resigned from the company effective June 10, 2022 to pursue another opportunity.

Finance 317

Finance Promotions Accounting Management 317

Retail TouchPoints

SEPTEMBER 6, 2022

2, 2022 after falling from his balcony. The retailer has named SVP and Chief Accounting Officer Laura Crossen as Interim CFO, according to a regulatory filing. Bed Bath & Beyond EVP and CFO Gustavo Arnal died on Sept. Arnal joined Bed Bath & Beyond in May 2020 alongside three other C-level leaders.

Accounting 268

Accounting Planning ATS Store Operations 268

Retail TouchPoints

DECEMBER 27, 2022

24, 2022, according to preliminary Mastercard SpendingPulse data. Ecommerce accounted for 21.6% retail sales excluding automotive increased 7.6% year-over-year for the period from Nov. 1 though Dec. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. in 2021 and 20.6%

Accounting 290

Accounting Consumer Shopping ATS 290

Retail TouchPoints

JANUARY 3, 2023

2022 saw the fastest pace for inflation in decades. Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. Fake Account Creation Bots can create fake accounts at scale which are then used to abuse retail promotions.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Retail TouchPoints

JULY 29, 2024

6, 2024, includes: Pay increases: Average raises of 10% over the life of the contract and increases in starting pay for 80% of job classifications; Job security: Limits on contracted employees and a severance clause; and Transparency: A fair and clear disciplinary process with protections and accountability.

Accounting 279

Accounting Store Operations ATS 279

Retail TouchPoints

JANUARY 24, 2023

EWS also said that if a sizable number of merchants enable the wallet it might also explore adding other payment options, such as direct payments from bank accounts. By 2025, digital wallets are expected to account for 52.5% PayPal still dominates the space, accounting for approximately 16% of all U.S.

Merchant Services 305

Merchant Services Payment Services Accounting Checkout 305

Retail TouchPoints

FEBRUARY 2, 2022

Salesforce will share more details regarding the product roadmap once the acquisition closes, which is expected before April 30, 2022. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 303

Accounting Shopping Consumer 303

Retail TouchPoints

JULY 27, 2022

Dollar General plans for the DG Private Fleet to account for 40% of all its drivers by early 2023. “We The new facilities will help Dollar General achieve its goal of creating 10,000 net new jobs in 2022. The remodels may be part of a plan to roll out 200 completely self-checkout stores this year.

Checkout 312

Checkout Kiosk Planning Accounting 312

Retail TouchPoints

APRIL 11, 2022

Lowe’s has promoted Brandon Sink to EVP and CFO, effective April 30, 2022. Sink has more than 20 years of finance and accounting experience, including 12 years at Lowe’s in roles across finance, strategy and accounting. Sink will work closely with Denton during the transition phase.

Finance 288

Finance Promotions Accounting Returns 288

Retail TouchPoints

FEBRUARY 15, 2024

can link eligible accounts to earn 2% cash back from Bank of America (on top of the rewards and benefits they already earn on qualifying purchases) and one Star for every $2 spent at Starbucks. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards.

Sporting Goods 287

Sporting Goods Accounting Consumer Marketing 287

Retail TouchPoints

MAY 24, 2024

Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.

Consumer 264

Consumer Payment Services Returns Accounting 264

Retail TouchPoints

JULY 31, 2023

GameStop will replace its departing CFO Diana Saadeh-Jajeh with Daniel Moore, who will take on the roles of Principal Accounting Officer and interim Principal Financial Officer effective Aug. His 18 years’ experience in accounting and tax includes positions at Elevate Textiles and Roper Technologies.

Accounting 246

Accounting ATS Marketing 246

Retail TouchPoints

DECEMBER 26, 2023

As in previous years, ecommerce grew at a faster pace than brick-and-mortar retail, but the latter still accounts for the majority of all sales. compared to 2022. Online sales grew 6.3% , outpacing the 2.2% increase in in-store sales. Spending at restaurants saw a significant jump, increasing 7.8% Apparel sales grew 2.4%

Jewelry 299

Jewelry Payment Services Apparel Promotions 299

Inside Retail

FEBRUARY 4, 2025

The numbers currently used to identify cards will be replaced with tokenisation and biometric authentication In 2022, Mastercard added biometric options enabling payments to be made with a smile or wave of the hand. This rose 29 per cent in the last financial year. The storage of personal information is a contested issue.

Payment Services 162

Payment Services Telecommunications Accounting Checkout 162

Retail TouchPoints

APRIL 11, 2023

Walmart has accused Capital One of falling short on customer care practices, including delivering replacement cards to customers within five days and promptly posting transaction and payment information to customers’ accounts. 31, 2022, the card program at Walmart consisted of $8.3

Payment Services 278

Payment Services Accounting Marketing ATS 278

Retail TouchPoints

OCTOBER 11, 2022

As of the end of September 2022, ThredUP has identified 107 branded resale shops (operated both through ThredUP and other providers), 73 of which launched in 2022. That is quite a jump from the 31 brands that had resale programs at the end of 2021.

Accounting 275

Accounting Management Shopping ATS 275

Retail TouchPoints

JULY 23, 2024

In October 2022 Amazon filed both criminal and civil lawsuits in Europe as well as 10 suits in the U.S. We’re grateful for the collaboration with the Better Business Bureau to hold these fake review brokers accountable for their deceitful actions.

Accounting 290

Accounting Consumer Customer Experience ATS 290

Retail TouchPoints

JANUARY 12, 2023

In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.

Marketing 311

Marketing Accounting Planning Returns 311

Retail TouchPoints

AUGUST 5, 2024

customers will gain access to select member-only footwear and apparel when they link their JD STATUS and Nike Membership accounts through JD’s mobile app or website. UK-based JD introduced the integrated Nike Connected Membership program in the UK in September 2022. The retailer strengthened its U.S.

Apparel 263

Apparel Accounting Fashion Shopping 263

Retail TouchPoints

JUNE 16, 2022

The company will end operations in New York City and Boston after June 19, 2022 and lay off approximately 50 of its 950 global office staff members. JOKR reportedly started exploring a sale of its New York operations in February 2022, people familiar with the matter told The Information. fulfillment centers.

Planning 304

Planning Fulfillment Accounting Marketing 304

Retail TouchPoints

JUNE 8, 2023

Direct emissions from owned operations account for 6.4% of the total, and indirect emissions from the use of purchased electricity account for 6.6%. “We We do not believe in sacrificing one for any other, and the success we saw in 2022 is a demonstration of this philosophy in action.”

Accounting 278

Accounting Planning Marketing ATS 278