Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. Liquidation sales have already started at some of the stores, while the rest are scheduled to start later in January.

Planning 268

Planning Location ATS Store Operations 268

Retail TouchPoints

DECEMBER 10, 2024

Apples retail expansion builds on investments the company already has made in Saudia Arabia, including the all-women Apple Developer Academy, which opened in Riyadh in 2021 in partnership with the Saudi Arabian government, Tuwaiq Academy and Princess Nourah bint Abdulrahman University.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

DECEMBER 16, 2024

The parent company announced plans to roll out brick-and-mortar Toys R Us flagship stores in September 2023 in a partnership with Go! Retail Group , including a store in the Mall of America. flagship location had opened in New Jerseys American Dream mall in December 2021. The initial U.S.

Wholesale 265

Wholesale Location Shopping Marketing 265

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. While the pandemic has shed light on the resilience of the retail industry, there are still looming risks for the next decade. The lingering impact of COVID-19. It is safe to state that the world has changed.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

NOVEMBER 15, 2024

In 2021 and 2022, Saks Fifth Avenue was a winner of Retail TouchPoints’ sister publication Design:Retail ’s Winning Windows Awards. It’s going to be festive and holiday-focused, and of course, we’re going to have our fantastic and beautiful Saks holiday windows, which is truly what we’re known for,” Metrick added.

Department Stores 264

Department Stores Planning Store Operations ATS 264

Retail TouchPoints

FEBRUARY 11, 2021

Some time in 2021 you’ll be on a Zoom call and a panelist will say, “We used 2020 to tackle important digital transformation projects that had been back-burnered.” Here’s to a safe, healthy, prosperous 2021. Last but not least, accelerated by the pandemic, many global supply chains made substantial investments in digital solutions.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

DECEMBER 22, 2020

Former Macy’s CEO Terry Lundgren told CNBC that retail store closures could continue into 2021 as disruption persists. More than 11,000 stores have closed in 2020, totaling nearly 150 million square feet of retail space, according to data from real estate firm CoStar Group. Lundgren noted that the U.S.

Planning 221

Planning Store Operations 221

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 312

Store Operations Customer Experience Location ATS 312

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. .

Store Operations 275

Store Operations Promotions Planning Management 275

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations 299

Store Operations Planning Location Customer Experience 299

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. billion in 2021. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1

Sporting Goods 264

Sporting Goods Store Operations Location Accounting 264

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business.

Management 200

Management Beauty and Health Consumer Store Operations 200

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

AUGUST 3, 2020

The transaction is expected to close in Q1 2021. According to Reuters , the Canadian convenience store operator Alimentation Couche-Tard and private-equity firm TDR Capital also were vying to buy Speedway. The $21 billion cash price “reflects an attractive EBITDA multiple of 7.1X 7-Eleven Inc.

Store Operations 264

Store Operations Accounting Returns 264

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. and scaling up its plans for drone deliveries by partnering with Google parent company Alphabet.

Fulfillment 264

Fulfillment Store Operations Customer Experience Planning 264

Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021.

Finance 278

Finance Accounting Store Operations Planning 278

Retail TouchPoints

MAY 31, 2022

Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores. Intermix is owned by private equity firm Altamont Capital Partners, which acquired the retailer from Gap in 2021.

Customer Experience 278

Customer Experience Store Operations Fashion Planning 278

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location 319

Location Planning Consumer Shopping 319

Retail TouchPoints

MARCH 12, 2021

Kimbell also will be nominated to stand for election to the company’s board of directors at the 2021 annual stockholders meeting. Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO.

Store Operations 259

Store Operations Planning Marketing ATS 259

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

Telecommunications 325

Telecommunications Finance Store Operations Consumer 325

Retail TouchPoints

OCTOBER 18, 2021

Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. A Macy’s ecommerce split would mirror the actions of rival Saks Fifth Avenue , which revealed plans in March 2021 to split off its ecommerce business.

Department Stores 258

Department Stores Store Operations Planning Location 258

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience 271

Customer Experience Store Operations Planning Marketing 271

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

MARCH 8, 2021

“As we learn from guests what they love about Ulta Beauty Herald Square, we will incorporate aspects into other stores where feasible and appropriate,” said Kecia Steelman, Chief Store Operations Officer of Ulta Beauty in an interview with Retail TouchPoints.

Checkout 287

Checkout Store Operations Promotions Shopping 287

Inside Retail

JUNE 2, 2021

H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At At H&M, we continuously review our store portfolio and assess all rent negotiations in order to future-proof the business.

Fast Fashion 264

Fast Fashion Fashion Store Operations Management 264

Retail TouchPoints

JANUARY 25, 2023

In October 2021 , Starbucks announced plans to raise its minimum wage to $17 per hour by summer 2022, and in November 2021 Macy’s committed to a $15 minimum wage chainwide by May 2022. Target was among the first major retailers to raise its minimum wage to $15, in June 2020.

Planning 321

Planning Store Operations Consumer 321

Retail TouchPoints

JULY 29, 2021

Dollar General is currently in expansion mode with plans for opening 1,050 new stores, remodeling 1,750 existing locations and relocating 100 stores in 2021. The total includes 50 standalone pOpshelf stores and 25 store-in-a-store variants, with the goal of expanding Dollar General’s customer base to new demographics.

Consumer 306

Consumer Apparel Location Planning 306

Retail TouchPoints

NOVEMBER 21, 2022

Atmos, which Foot Locker acquired in 2021 , makes most of its sales digitally — which ties into the retailer’s overall strategy of enhancing its omnichannel operations.

Planning 304

Planning Store Operations Returns Marketing 304

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5 members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

NOVEMBER 9, 2021

Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 299

Planning Marketing ATS Store Operations 299

Retail TouchPoints

JULY 27, 2021

Credit Suisse will look for a buyer in a process that could be completed by the end of 2021. The auction follows reports that an unnamed bidder approached the Weston family, who own Selfridges, with an offer in June 2021. in January 2021. Still, Selfridges’ fate is looking rosier than some of its rivals.

Department Stores 290

Department Stores Fashion Accounting Location 290

Retail TouchPoints

DECEMBER 28, 2023

Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

OCTOBER 26, 2022

Target and Apple launched their partnership in February 2021 at an initial 17 stores , gradually expanding the number to 36 in 2021 and reaching 150 today. Each store-in-store concept features Apple-trained Target Tech Consultants and twice the space dedicated to Apple products compared to other Target locations.

Location 299

Location Promotions Shopping ATS 299

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. year-over-year growth experienced in 2021 but still well above the average annual increase of 4.9%

Shopping 289

Shopping Department Stores Planning Accounting 289