Retail TouchPoints

OCTOBER 4, 2021

The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. The 2021 holiday season will mark a golden opportunity for retailers to get a head start on this process by directly gathering data from customers during a high traffic period. “

Merchant Services 303

Merchant Services Payment Services Fulfillment Promotions 303

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec. trillion , up from $1.1

Social Commerce 274

Social Commerce Fulfillment Drop-Shipping Payment Services 274

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2%

Shopping 250

Shopping Shipping Beauty and Health Promotions 250

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. Corinne Demadis is the VP, U.S.

Advertising 244

Advertising Social Commerce Consumer Marketing 244

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

Shopping 285

Shopping Shipping Consumer Planning 285

Retail TouchPoints

AUGUST 13, 2021

It means I can see the product on Facebook and I can check out directly from there, or if I walk into a store and they don’t have something in my size I can order it from within the store and have it shipped to my house. Can it be shipped to me? RTP: What are the biggest challenges to creating an omnichannel operation?

Merchant Services 293

Merchant Services Payment Services Fulfillment Advertising 293

Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program.

Jewelry 201

Jewelry Merchant Services Customer Experience Wholesale 201

Retail TouchPoints

FEBRUARY 2, 2021

After more than 25 years at the head of the company he founded, Jeff Bezos will step down from the CEO role at Amazon in Q3 2021. He will assume the role of Executive Chair and will be succeeded by Andy Jassy, currently the CEO of Amazon Web Services. Amazon is what it is because of invention,” said Bezos in a statement. “We

Shipping 320

Shipping Shopping ATS 320

Retail TouchPoints

JANUARY 16, 2025

The UK-based JD Sports acquired Shoe Palace in December 2020 and DTLR in February 2021 as part of a push into U.S. Associates at both DTLR and Shoe Palace will now be equipped with mobile devices through which they can accept payments, manage inventory and place online orders to be shipped to customers homes.

Point of Sale 240

Point of Sale Payment Services ATS Apparel 240

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Shipping 307

Shipping Fulfillment Inventory Management Customer Experience 307

Retail TouchPoints

MAY 17, 2022

In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space. that were in stock and ready to ship to customers in the U.S. that were in stock and ready to ship to customers in the U.S.

Shipping 246

Shipping Apparel Location Planning 246

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal.

Payment Services 257

Payment Services Drop-Shipping Fulfillment Shipping 257

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. These customers receive an alert that they can either get the shoes shipped to them or pick them up in a brick-and-mortar store. If its not available in the size or color that you want, you can arrange to have it shipped to you.

Sporting Goods 217

Sporting Goods Drop-Shipping Shipping Checkout 217

Retail TouchPoints

OCTOBER 4, 2022

The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. It also noted that the program expanded its membership by more than 300% between 2019 and the end of 2021.

Payment Services 251

Payment Services Shipping Planning Consumer 251

Inside Retail

APRIL 6, 2021

The platform allows small businesses and online retailers to choose a preferred carrier, print shipping labels and track packages from a centralised service, and enables easy integration of a businesses online operations. Pitney Bowes has today launched its online parcel delivery platform, SendPro Online, in Australia.

Shipping 259

Shipping Accounting Planning Management 259

Retail TouchPoints

AUGUST 30, 2022

The effort, which is sponsored by Procter & Gamble, lets users mail in waste using a prepaid shipping label available online. In 2021, the KIDCYCLE program saved 8,300 pounds of materials from landfills, and the program has since added brick-and-mortar drop-offs with pilots in 46 stores.

Drop-Shipping 276

Drop-Shipping Shipping ATS 276

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

Customer Experience 242

Customer Experience Returns Shipping Consumer 242

Retail TouchPoints

MAY 11, 2023

The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, access to exclusive sales and events, tech support, product protection, free shipping and more.

Shipping 277

Shipping Checkout Consumer ATS 277

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Fulfillment 198

Fulfillment Shipping Planning Promotions 198

Retail TouchPoints

OCTOBER 11, 2022

porches in 2021, with 64.1% With Via.Delivery, our shoppers can save on shipping by having their orders delivered to one of more than 21,000 convenient BOPA locations across the nation, including inside pharmacies, grocery stores, gas stations or convenience stores.”. More than 210 million packages were reported missing from U.S.

Shipping 238

Shipping Fulfillment Location Management 238

Retail TouchPoints

JULY 15, 2021

The retailer’s rental offerings can be shipped anywhere in the contiguous U.S. With rental becoming increasingly popular among today’s conscious consumers, Eddie Bauer’s new program is still a solid bet.

Outdoor 293

Outdoor Apparel Shipping Retailing Pricing 293

Retail TouchPoints

DECEMBER 7, 2021

Despite supply chain disruptions, inflation and the new COVID-19 Omicron variant, the National Retail Federation is now saying that 2021 holiday sales increases could actually beat original forecasts. in 2021 and 4.6% The NRF originally projected that holiday sales would increase by 8.5% Lackluster Cyber Week sales in the U.S.

Consumer 262

Consumer Shipping Shopping ATS 262

Retail TouchPoints

MARCH 24, 2022

More recently, as of December 2021, nearly half of consumers (46%) told us they’d be likely to use home pickup for returns if offered the option, and only 30% are unlikely. This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. The Returns Season Gets Extended.

Returns 303

Returns Drop-Shipping Merchant Services Shipping 303

Retail TouchPoints

SEPTEMBER 28, 2021

The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.; In a nod to rising last mile costs, Whole Foods is ending free delivery for Amazon Prime members on Oct. Manchester, N.H.;

Shipping 286

Shipping Consumer Planning Marketing 286

Retail TouchPoints

AUGUST 25, 2022

The loan will provide BB&B with greater liquidity and give a confidence boost to suppliers regarding shipping items to the retailer. The retailer’s problems also have been exacerbated by former CEO Tritton’s plan, revealed in March 2021, to emphasize private label brands.

Finance 278

Finance Shipping Planning Marketing 278

Retail TouchPoints

JULY 26, 2024

The partners opened their first shop-in-shops in 2021. Each unique piece of apparel is made to the customer’s precise measurements and shipped directly to their door within three weeks. Indochino specializes in made-to-measure suits, shirts, chinos and outerwear for men and women.

Shopping 242

Shopping Apparel Shipping Fashion 242

Retail TouchPoints

JULY 13, 2021

But what does this mean for 2021? The answer: savvy businesses should capitalize on the data they gathered as they begin planning for Q4 2021 — but also ensure they’re pulling in data from across the organization for the most complete picture possible. Even more impressively, online and non-store sales were up 23.9%, to $209 billion.

Drop-Shipping 255

Drop-Shipping Location Planning Grocer 255

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

Drop-Shipping 248

Drop-Shipping Returns Merchant Services Shipping 248

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

Shipping 283

Shipping Fulfillment Checkout Management 283

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

Consumer 255

Consumer Merchant Services Payment Services Drop-Shipping 255

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. In Q4 2021, it processed 70% of online orders through its stores. Creating Joy Amid Uncertainty.

Fulfillment 273

Fulfillment Shipping Inventory Management Location 273

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. DoorDash will charge a flat fee of $5 ( $3 for DashPass members), and shoppers will get their first package pickup for free during January 2023, traditionally a heavy month for post-holiday returns.

Returns 233

Returns Drop-Shipping Wholesale Shipping 233

Retail TouchPoints

DECEMBER 9, 2021

Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy.

Fulfillment 261

Fulfillment Shipping Consumer Management 261

Retail TouchPoints

AUGUST 4, 2021

by the end of 2021. In June 2021, Farfetch partnered with ThredUP to launch a donation program for its U.S. Shoppers can collect their unwanted apparel and either ship it directly to Farfetch or have it picked up for free. FBA Grade and Resell is currently available in the UK and will expand to the U.S.

Merchant Services 292

Merchant Services Returns Wholesale Apparel 292

Retail TouchPoints

JULY 10, 2024

has been operational since 2021, and the second, in Lancaster, Texas, is ramping up operations. Walmart already has opened four of five planned next-generation fulfillment centers , designed to expand access to next-day and two -day shipping for Walmart customers as well as to support clients of Walmart Fulfillment Services.

Fulfillment 203

Fulfillment Shipping Location Planning 203

Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. Prior to the COVID outbreak, two-thirds of shoppers preferred store returns, and only one-third scheduled returns with a shipping company, according to data from Optoro. UPS expects to handle 8.75

Returns 215

Returns Shipping Consumer Management 215

Retail TouchPoints

JULY 15, 2021

Currently, Walmart stores its inventory until needed, at which point the items are manually packed onto a 53-foot trailer and shipped to the store that needs them. The expanded partnership is part of Walmart’s $14 billion in planned capital expenditure for fiscal 2021. and a grocery warehouse in Shafter, Calif.

Shipping 283

Shipping Customer Experience Planning ATS 283