Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping 305

Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

Returns 279

Returns Fashion Shipping Shopping 279

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 264

Returns Apparel Supply Chain Management Fashion 264

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. Corinne Demadis is the VP, U.S.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 299

Merchant Services Returns Wholesale Apparel 299

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

Shipping 290

Shipping Fulfillment Returns Sporting Goods 290

Retail TouchPoints

NOVEMBER 10, 2021

ba&sh will offer a curated selection of fall/winter 2021 pieces across ready-to-wear categories including dresses, knits, outerwear, tops and bottoms. Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount.

Fashion 263

Fashion Clienteling Shipping Consumer 263

Retail Wire

JANUARY 27, 2022

Shipping lines are paying workers big bonuses — up to three year’s salary — as they come off a record year and look to keep goods moving through their portion of the supply chain. Workers may appreciate the extra income, but it may not be enough to keep them from looking for new work after a tough and demanding 2021. “We

Shipping 130

Shipping Returns 130

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. In Q4 2021, it processed 70% of online orders through its stores. Creating Joy Amid Uncertainty.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Toys ‘R’ Us marked its initial return to U.S. beginning next year in a partnership with Go! Retail Group.

Planning 299

Planning Specialty Retailers Shipping Returns 299

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

Location 165

Location Shipping Apparel Returns 165

Retail TouchPoints

JANUARY 10, 2022

Once an item is purchased, the seller will receive a prepaid shipping label to send it to its next owner. The process is designed to reduce the retailers’ environmental footprints and reduce the need to handle the logistics of shipping items to a third-party warehouse.

Shipping 289

Shipping Apparel Returns Fashion 289

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Finally, how do you offer a hassle-free way for customers to return items?”. These and making sure your shipping policy is on your website! Why isn’t it shipping?

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. Website traffic: More than 4.5

Payment Services 165

Payment Services Promotions Shipping Planning 165

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Amazon’s Q4 revenue hit $125.56

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. They should be in all retailers’ playbooks. Endless aisle.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

OCTOBER 4, 2021

The coronavirus pandemic pushed microchip manufacturers to cease production and close their doors, creating a mammoth-sized backlog that continues to grow as a result of global shipping disruptions stemming from natural disasters across America and Asia. Import and Export — a Brexit Conundrum. Import and Export — a Brexit Conundrum.

Shipping 278

Shipping Supermarket Consumer Accounting 278

Retail TouchPoints

OCTOBER 13, 2021

Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022. Despite a widespread return to offices and schools, consumers still appear to be enjoying the more comfortable fashions they adopted in droves during the pandemic.

ATS 264

ATS Wholesale Apparel Shipping 264

Retail TouchPoints

JULY 1, 2021

Starting in August 2021, ReCircled will let U.S. customers return any Timberland footwear, apparel or accessory to a Timberland store to either be repaired or refurbished. A ship-from-home option will launch later in the summer, and the overall program will expand to the EMEA region in fall 2021 and the APAC region in spring 2022.

Accessories 264

Accessories Apparel Shipping Promotions 264

Retail TouchPoints

NOVEMBER 25, 2020

Mejuri sells through multiple channels, including ecommerce, call center and physical store locations, processing orders for fulfillment across multiple locations and a variety of shipping methods. SoundProfit 360 collects and processes revenue and cost data in real time from every system across the enterprise,” explained Best.

Markdowns 251

Markdowns Fulfillment Shipping Marketing Spend 251

Retail TouchPoints

OCTOBER 6, 2022

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Target also is maintaining its 2021 holiday hiring levels, with plans to again bring on 100,000 seasonal workers. Jobs are available across the U.S.,

Promotions 278

Promotions Shipping Planning Location 278

Retail TouchPoints

APRIL 9, 2021

2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. We should not expect our shopping experiences to return to normal for a sizable amount of time. What to Expect in 2021. To conclude, nothing will be certain in 2021. The Future of RFID and Retail. COVID-19 and the New Retail Reality.

Sporting Goods 306

Sporting Goods Shopping Returns Apparel 306

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

Returns 124

Returns Merchant Services Drop-Shipping Fulfillment 124

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. million members on top of the 74 million customers in the free program.

Checkout 243

Checkout Returns Shipping Promotions 243

Independent Retailer

JULY 26, 2022

.” Let customer keep their returns. With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

Shipping 98

Shipping Returns Fulfillment Consumer 98

Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

Returns 130

Returns Shipping Social Commerce Fashion 130

Retail TouchPoints

JULY 13, 2021

But what does this mean for 2021? The answer: savvy businesses should capitalize on the data they gathered as they begin planning for Q4 2021 — but also ensure they’re pulling in data from across the organization for the most complete picture possible. Even more impressively, online and non-store sales were up 23.9%, to $209 billion.

Drop-Shipping 264

Drop-Shipping Location Planning Grocer 264

Inside Retail

JUNE 27, 2024

Bydee’s business boomed to new heights during the Covid-19 pandemic and resulted in a 700 per cent growth, from 2020-2021. We put $1000 into US ad spend and that went crazy,” Hairis said, adding “I didn’t understand the potential until we saw the return on investment.”

Fast Fashion 263

Fast Fashion Shipping Wholesale Fashion 263

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8 ATO fraud against U.S.

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243