Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . Initiatives like this one with UPS can go a long way in generating repeat business from our customers.”.

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Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

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Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% experienced in 2021. Additionally, the online return rate fell from 20.8% to return fraud. Retail sales fell 0.6%

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Returns Home Furnishings Department Stores Customer Experience 290

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

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Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. These are four with staying power: 1.

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Retail TouchPoints

OCTOBER 21, 2022

NPD estimates that the total addressable market for toys and games in the UK for 2021 was £3.7 A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S. A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S.

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Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Retail TouchPoints

JUNE 12, 2023

The selections will include items from multiple apparel types across the men’s, women’s and kids categories, and marks the return of Nike to wholesale after it began slashing third-party offerings in late 2021. The return of Nike in Q4 2023 could help improve revenue for Designer Brands, which saw a sales decline of 10.7%

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Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. When Otero relaunched its website in June 2021, the retailer put the Perfitly solution front and center.

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Returns Apparel Fashion Customer Experience 299

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending.

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Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. Next partnership began in September 2021 when Gap closed all 81 of its UK and Ireland stores. Athleta reported $340 million in net sales, an increase of 6% compared to 2021. The Gap Inc.-Next in a statement.

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Returns Promotions Management Consumer 279

Retail Gazette

NOVEMBER 6, 2024

Asda has asked staff to return to the office a minimum of three days per week and had made job cuts in head office. Walmart’s ex international boss Judith McKenna, who led the grocer’s £6.8bn sale in 2021, admitted the supermarket chain’s recent struggles “hurt my heart”.

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Returns Supermarket Marketing ATS 105

Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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Returns Fashion Shipping Shopping 279

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. The post Australians return to the malls despite a plunge in consumer confidence appeared first on Inside Retail. per cent in 2022.”.

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Inside Retail

MAY 2, 2023

This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

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Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

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Returns Consumer Marketing Location 246

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.

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Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. increase last year, much of which was due to more shoppers returning to stores. from 2021 and accounting for 16.3% Discounts for computers are expected to be as high as 32% (up from 10% in 2021), while electronics discounts could hit 27% (up from 8% ), and toys 22% (up from 19% ).

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Apparel Returns Promotions Accounting 304

Inside Retail

MARCH 26, 2025

Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? In what ways has it returned to “normal”?

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Retail TouchPoints

AUGUST 17, 2022

In 2021, 20.8% of online purchases were returned — up from 18.1% Returns in ecommerce are inevitable, but utilizing an automated returns solution makes it simple to turn them into a positive experience. Cheryl Williams, Return Rabbit. in 2019 to 14.9% at the peak of the pandemic. But then it fell to 12.2%

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Retail TouchPoints

DECEMBER 6, 2021

This marks the second time Kohl’s has come under pressure from its investors in 2021. In October 2021, Jana Partners took a stake in Macy’s in a push for the retailer to divide its digital and physical offerings. Talks with potential buyers also could open opportunities to monetize the retailer’s real estate holdings.

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Retail Gazette

NOVEMBER 24, 2024

He served as chair since 2021, and took day-to-day responsibility for leading the grocer alongside Rob Hattrell, an executive at TDR, the private equity firm that owns a majority stake in the supermarket chain, after co-owner Mohsin Issa stepped down. Related Story Which is the best retail Christmas ad of 2024?

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Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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Merchant Services Returns Wholesale Apparel 299

Retail TouchPoints

AUGUST 2, 2021

Beyond that, the data shows that after an unprecedented year, many Americans are returning to normal routines: In-person gatherings have resumed with Amazon Wedding Registry gift-giving more than double that of 2020. Sales of sweatpants are up by more than 60% , but jewelry sales also have nearly tripled YoY as of March and April 2021.

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Retail TouchPoints

MAY 20, 2022

Albertsons began testing the carts at two stores in California and Idaho in November 2021, according to CNBC , and the retailer’s eventual goal is to deploy them in dozens of its stores. Grocers such as Kroger adopted Caper AI technology in January 2021 for the launch of its KroGO-branded smart carts.

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Retail TouchPoints

MARCH 2, 2021

Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report directly to Chairman and CEO Jeff Gennette; Laura Miller has been appointed CIO, reporting directly to Gennette, effective March 15, 2021.

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Retail TouchPoints

AUGUST 1, 2022

The Walmart Restored products, which include items from well-known brands including Apple , Samsung and KitchenAid , all have been professionally inspected, tested and cleaned, and the retailer offers a 90-day free returns policy to help boost shopper confidence. “At

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Returns Consumer Management Shopping 297

Retail TouchPoints

NOVEMBER 12, 2020

Another potential benefit is reducing returns by providing shoppers with a better fit. Albert 2 will be available for retailers nationwide starting in February 2021. This information can be used to build customer relationships and loyalty by creating personalized digital marketing strategies based on foot type.

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Customer Experience Returns Shopping Marketing 340

Retail TouchPoints

JANUARY 4, 2022

It’s an important secondary market for returned goods, helping retailers reduce waste and recover cost, especially as returns increase in step with ecommerce growth. Here’s how brands can marry sustainability with returns optimization to get better ROI out of what they’ve already invested in — chiefly, their products.

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Retail TouchPoints

MARCH 7, 2022

Partnering with technology provider Ordergroove in April 2021 shifted 10% of Lily’s Kitchen total sales to its subscription experience by June 2021, and by the end of the year, subscriptions were generating 20% of the brand’s monthly sales. “By

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Returns Management ATS 299

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

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Retail TouchPoints

DECEMBER 31, 2020

These are our predictions for retail in 2021. Accepting that this “cocooning” is a permanent shift is an important first step for success in 2021. The brands that will stand out in 2021 are the ones that take steps to properly unify their online and in-store experiences. Consumer Behavior has Changed for Good.

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