Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 279

Accounting Promotions Location Management 279

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. These are four with staying power: 1.

Customer Experience 323

Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

JANUARY 13, 2023

For example, it would appear that spending on electronics decreased during this holiday season compared to a similar time frame in 2021.”. As expected, promotions played a major role in setting the pace of the latter half of the season, with an average discount rate of 21% in 2022 compared to 19% in 2021, according to Salesforce.

Promotions 295

Promotions Sporting Goods Jewelry Inventory Management 295

Retail TouchPoints

JULY 21, 2021

Launching in select retail locations and on jcp.com October 2021 , JCPenney Beauty will go to market with Thirteen Lune as its flagship partner. The core mission of JCPenney Beauty is to create a “hyper-inclusive,” omnichannel experience that “exemplifies [the retailer’s] commitment to amplify diverse and inclusive beauty brands.”

Promotions 290

Promotions Location Shopping Consumer 290

Inside Retail

NOVEMBER 27, 2024

The Black Friday Cyber Monday sales period has expanded to become ‘Black November’ this year, with many retailers and brands starting their promotions earlier than ever. Since 2021, LSKD has joined in on the “Black November” sales period, starting its discounting earlier each year. This presents a predicament for retailers.

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

MARCH 17, 2023

REI has hired Apple Musni as its new Chief People Officer, effective March 20, and promoted two executives to leadership positions: Chris Speyer has been named SVP and Chief Merchandising Officer, and Isabelle Portilla has been promoted to VP, Co-op Brands, effective immediately.

Promotions 264

Promotions Outdoor ATS Customer Experience 264

Retail TouchPoints

FEBRUARY 23, 2021

Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. For instance, if consumers are highly influenced through incentives such as coupons, discounts and promotions, continue to push that language in ads. Corinne Demadis is the VP, U.S.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

Promotions 279

Promotions Shopping Consumer Checkout 279

Retail TouchPoints

APRIL 7, 2022

Long-time Zappos.com executive Scott Schaefer, who has been serving as the retailer’s acting CEO since December 2021, now has the job on a permanent basis. His career with Zappos began 14 years ago as the company’s treasury analyst. Prior to serving as the company’s acting CEO Schaefer was Zappos’ VP of Finance.

Promotions 274

Promotions Finance Planning Management 274

Retail TouchPoints

MAY 31, 2022

Leahy was hired as Glossier’s Chief Commercial Officer in early 2021 following nine years at Cole Haan in a variety of leadership roles, culminating in EVP and GM, North America. Founder and current CEO Emily Weiss will become the retailer’s Executive Chairwoman as Kyle Leahy moves into the top spot.

Promotions 286

Promotions Returns Planning Consumer 286

Retail TouchPoints

JUNE 30, 2022

Kim, who joined the retailer in May 2021 to lead the company’s investor relations, will take over Crossen’s previous role. She replaces John Barresi, who resigned from the company effective June 10, 2022 to pursue another opportunity.

Finance 317

Finance Promotions Accounting Management 317

Retail TouchPoints

NOVEMBER 20, 2024

From 2018 to 2021 Seipel was CEO (and Co-owner) of West Marine , and prior to that he held senior positions at Gabriel Brothers, Wet Seal, Pamida Stores and Old Navy. The value-priced apparel retailer also named Peter Sachse, currently Executive Chairman of the Board, as Chairman.

Promotions 277

Promotions Apparel ATS 277

Retail TouchPoints

MAY 13, 2022

Tait has served as President and a member of the company’s board since January 2021. Trove clients include lululemon , helping the retailer launch a trade-in and resale pilot in 2021 and expanding the Like New program in April 2022.

Promotions 278

Promotions Payment Services Management Marketing 278

Retail Focus

DECEMBER 10, 2021

The post Is technology the answer to wrapping up 2021 in style? Retailers are faced with a lack of warehouse workers, forklift drivers and other key roles central to addressing the seasonal surge in online shopping.”. Technology could however provide a lifeline to retailers – both in the short and long term.

Consumer 311

Consumer Shopping Promotions Fashion 311

Inside Retail

DECEMBER 4, 2024

In translating its latest collection into Bitmoji avatars, Valentino promotes individual expression and fosters an ever more global community through the brand’s most iconic motifs.” The Prada Group first partnered with Snapchat in 2021, with its Bag Try-On AR Lens that enabled customers to virtually ‘test-wear’ the Prada Galleria style.

Fashion 277

Fashion Target Market Marketing Promotions 277

Retail TouchPoints

OCTOBER 14, 2021

Janey Whiteside , a former American Express executive was hired as Chief Customer Officer at Walmart in 2018; and Tracey Brown , former Walmart/Sam’s Club Chief Experience Officer was hired as Chief Customer Officer for Walgreens in August 2021.

Consumer 271

Consumer Promotions Customer Experience Management 271

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Notably, Walmart didn’t kick off the holiday shopping season with October promotions like many other retailers, including rivals Target and Amazon.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

JULY 15, 2022

Instacart has announced a number of promotions to its C-suite and the creation of two new senior leadership positions — Chief Business Officer and Chief Architect — in order to better position the business toward its ambition of becoming a full-service grocery technology company as readies to IPO. “As

Grocer 337

Grocer Promotions Marketing 337

Retail TouchPoints

DECEMBER 21, 2020

Here’s how it works: AR-enabled planograms can help your staff visualize product placement before committing to sweeping layout changes AR renderings of product signage and displays can make your marketing promotions more impactful with less room for error Smart visual merchandising instructions will allow you to coordinate remotely with other retail (..)

Visual Merchandising 312

Visual Merchandising Customer Experience Management Location 312

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. from 2021 and accounting for 16.3% Promotions are expected to hit record highs as retailers seek to manage inventory levels and draw in price-conscious shoppers. Heavy promotions are expected to impact margins but attract enough customers to maintain growth. Adobe expects U.S. 31, 2022, a 2.5%

Apparel 304

Apparel Returns Promotions Accounting 304

Inside Retail

JANUARY 14, 2025

Kevin Grant, a senior member of the finance team since 2021, has been promoted to CFO to replace Long. For the fourth quarter, the company posted a 6.8 per cent increase in net sales, driven by a 21.6 per cent growth in US sales. Full-year net sales were up 5.2 per cent, with US sales jumping 16.9 per cent.

Finance 130

Finance Promotions Management Accessories 130

Retail TouchPoints

OCTOBER 21, 2021

Now in 2021, the impacts of a highly efficient but slightly disrupted global Just in Time (JIT) inventory system are being felt in industries like apparel, automobiles and construction supplies. Here are a few tips for the immediate opportunities to make the most out of 2021 and a look ahead. Start the Message Early — as in NOW.

Promotions 334

Promotions Consumer Shopping Apparel 334

Retail TouchPoints

OCTOBER 26, 2022

Additionally, Target Circle members will now have year-round access to a free four-month trial of Apple Fitness+ with no purchase required, and Target will offer special holiday promotions on select Apple Services including Apple Music, Apple Arcade, Apple News+ and iCloud+, with some including up to five months free through Target Circle.

Location 299

Location Promotions Shopping ATS 299

Retail TouchPoints

MAY 2, 2024

New additions and promotions at Beyond include: Guncha Mehta joins as Chief Digital and Information Officer. She has 25+ years of prior merchandising experience running multi-billion-dollar businesses for Target ; Steph Whitacrehas been promoted to SVP and General Manager of Zulily from her previous role as VP, Merchandising.

Specialty Retailers 299

Specialty Retailers Promotions Marketing Retail Marketing 299

Retail TouchPoints

OCTOBER 21, 2021

The platform will operate more than a dozen locations in Manhattan, Brooklyn, the Bronx and Queens, with plans to expand to Staten Island and double its NYC locations by the end of 2021. and Europe, has been having a busy 2021. Gopuff raised $1.15 billion in March and then another $1 billion in August.

Promotions 275

Promotions Location Customer Experience Planning 275

Retail TouchPoints

APRIL 28, 2025

Other retailers, including Amazon and Michaels , took advantage of the moment to promote or launch their own competitive offerings, and Etsy has been working to strengthen its position as the foremost marketplace for handmade goods ever since. The sale is expected to close within a few months.

Payment Services 147

Payment Services Advertising Promotions Returns 147

Retail TouchPoints

MARCH 17, 2022

Walmart is promoting a range of employee benefits and touting advancement opportunities as it works to fill more than 50,000 U.S. Walmart was already on something of a hiring spree: in 2021, the retailer added 5,500 pharmacists and pharmacy managers, 13,000 pharmacy technicians and 4,500 truck drivers across its private fleet.

Merchant Services 264

Merchant Services Payment Services Promotions Management 264

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

Returns 289

Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

SEPTEMBER 16, 2022

The free-to-play strategy card game already boasts more than half a million members and hopes the GameStop promotion will bring in even more. The “Gods Unchained” promotion is the latest in a series of moves by the retailer to create new relevance for its customers with Web3-centered offerings.

Promotions 323

Promotions Planning Marketing ATS 323

Retail TouchPoints

NOVEMBER 23, 2022

Next partnership began in September 2021 when Gap closed all 81 of its UK and Ireland stores. To that end we will focus more on delivering great products, and less on promotions and discounts.”. Athleta reported $340 million in net sales, an increase of 6% compared to 2021. The Gap Inc.-Next By May 31, 2022, Gap Inc.

Returns 279

Returns Promotions Management Consumer 279

Retail TouchPoints

NOVEMBER 16, 2022

In October 2021, Ulta shared plans to open 50 new stores per year. billion during this period, up from $2 billion during Q2 2021. The left side of the revamped store will host a larger skincare area, with makeup offerings on the right side. Fairfax, Va. and Austin, Texas. Ulta operated 1,325 stores across every state in the U.S.

Checkout 278

Checkout Promotions Location Consumer 278

Retail TouchPoints

JUNE 8, 2023

Additionally, GameStop CEO Matt Furlong has been terminated, according to a company press release that also announced Ryan Cohen’s promotion to Executive Chairman of the GameStop board of directors. The retailer launched an NFT marketplace in October 2022 , but following poor financial results for its Q3 2022 , which ended Oct.

Promotions 276

Promotions ATS 276

Retail Gazette

NOVEMBER 28, 2024

Asda’s ongoing search to appoint a permanent CEO has so far yielded no results since Roger Burnley’s early departure in 2021 – despite the role offering a potential pay package of up to £10m. Barry Williams With Leighton back at Asda, could we see the supermarket’s former executive Barry Williams also make a return?

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail TouchPoints

OCTOBER 12, 2022

Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food. In Q1 2021, Brookfield decided to sell its interest in the company for $63 million.

Location 306

Location Planning Fast Fashion Shopping 306

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. year-over-year growth experienced in 2021 but still well above the average annual increase of 4.9%

Shopping 289

Shopping Department Stores Planning Accounting 289

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. The Federal Court has ruled that Harvey Norman, along with Latitude Finance Australia, made false and misleading financial claims in a national advertising campaign.

Finance 306

Finance Payment Services Advertising Accounting 306