Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program.

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Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. The retailer is reworking its plans to bring in 90% of the merchandise by air, but that product could still take nine days to arrive, as compared to the usual two-day air delivery timeframe.

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Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

OCTOBER 4, 2022

The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. It also noted that the program expanded its membership by more than 300% between 2019 and the end of 2021.

Payment Services 278

Payment Services Shipping Planning Consumer 278

Retail TouchPoints

AUGUST 13, 2021

It means I can see the product on Facebook and I can check out directly from there, or if I walk into a store and they don’t have something in my size I can order it from within the store and have it shipped to my house. Can it be shipped to me? RTP: What are the biggest challenges to creating an omnichannel operation?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

JANUARY 19, 2023

While Amazon has developed impressive systems to make sure its customers’ orders are shipped efficiently and quickly, the company has failed to show the same level of commitment to protecting the safety and well-being of its workers. What’s more, the vast majority of our employees tell us they feel our workplace is safe. “We

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Planning ATS Shipping Location 290

Retail TouchPoints

JULY 10, 2024

has been operational since 2021, and the second, in Lancaster, Texas, is ramping up operations. Walmart already has opened four of five planned next-generation fulfillment centers , designed to expand access to next-day and two -day shipping for Walmart customers as well as to support clients of Walmart Fulfillment Services.

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Fulfillment Shipping Location Planning 270

Retail TouchPoints

MAY 17, 2022

Bridal and special occasion retailer David’s Bridal has acquired Anomalie , a digital startup that helps brides-to-be plan every detail of their wedding dresses through its Build Your Dress service. that were in stock and ready to ship to customers in the U.S. that were in stock and ready to ship to customers in the U.S.

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Shipping Apparel Location Planning 278

Retail TouchPoints

MARCH 20, 2025

The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return. Last year, Baer laid out his plan to turn it all around, beginning with a reimagining of the Stitch Fix brand and experience. explained Funderburk.

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Retail TouchPoints

AUGUST 25, 2022

The loan will provide BB&B with greater liquidity and give a confidence boost to suppliers regarding shipping items to the retailer. The retailer’s problems also have been exacerbated by former CEO Tritton’s plan, revealed in March 2021, to emphasize private label brands.

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Finance Shipping Planning Marketing 306

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

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Location Shipping Apparel Returns 165

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Cost per order: Your cost per order is an important metric because it tells you how much one order costs once advertising, packaging, shipping, etc. Website traffic: More than 4.5

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Payment Services Promotions Shipping Planning 165

Inside Retail

APRIL 6, 2021

The platform allows small businesses and online retailers to choose a preferred carrier, print shipping labels and track packages from a centralised service, and enables easy integration of a businesses online operations. Pitney Bowes has today launched its online parcel delivery platform, SendPro Online, in Australia.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. With that in mind, retailers are wise to spend the 2021 holiday run-up leaning into non-physical gift options for customers. adults revealed that, while expectations around delivery and shipping are split, concern has begun to rise.

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Shopping Shipping Finance Advertising 264

Retail TouchPoints

SEPTEMBER 28, 2021

The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.; In response, 81% of retailers are planning to increase investment in more complex last-mile initiatives over the coming year, according to Convey.

Shipping 306

Shipping Consumer Planning Marketing 306

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal.

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Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

JULY 15, 2021

The retailer’s rental offerings can be shipped anywhere in the contiguous U.S. With rental becoming increasingly popular among today’s conscious consumers, Eddie Bauer’s new program is still a solid bet.

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Outdoor Apparel Shipping Retailing Pricing 299

Retail TouchPoints

MARCH 11, 2022

At eBay ’s investor day March 10, CEO Jamie Iannone shared details about the company’s long-term growth strategy and previewed new products, including plans for the eBay Vault — both a physical storage facility and a digital marketplace for trading cards and other high-value collectibles.

Payment Services 290

Payment Services Shipping Planning Management 290

Retail TouchPoints

JULY 15, 2021

Currently, Walmart stores its inventory until needed, at which point the items are manually packed onto a 53-foot trailer and shipped to the store that needs them. The expanded partnership is part of Walmart’s $14 billion in planned capital expenditure for fiscal 2021. in a statement. and a grocery warehouse in Shafter, Calif.

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Shipping Customer Experience Planning ATS 290

Retail TouchPoints

OCTOBER 6, 2022

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Target also is maintaining its 2021 holiday hiring levels, with plans to again bring on 100,000 seasonal workers. Jobs are available across the U.S.,

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Promotions Shipping Planning Location 278

Retail TouchPoints

JULY 8, 2022

The company now counts 125 doors across 22 states , and Krishna plans to more than double the store footprint to more than 300 locations in the next seven to 10 years. This focus on brick-and-mortar is aligned with a planned expansion of omnichannel services. reaching into North Dakota and east to Fredericksburg, Va.

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Shipping Location Planning Promotions 289

Retail TouchPoints

OCTOBER 13, 2021

The company plans to add more than 100 additional stores in the U.S. in the next five years and also has its sights set on international expansion, with plans to launch omnichannel operations in key markets in Western Europe and Asia Pacific next year as well as an innovation center in Taiwan.

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ATS Wholesale Apparel Shipping 264

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

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Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

AUGUST 3, 2021

Consumers’ recently sharpened appetite for sustainable products and environmentally responsible companies has been good news for Stojo, which was named #32 on the Financial Times 2021 list of fastest-growing companies in the Americas. Swarts shared how Stojo plans to make its products “Tupperware 2.0 RTP: What’s next for Stojo?

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Consumer Shipping Finance Planning 336

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. plan to start buying gifts earlier – the No.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. Adjust to Return Reluctance. Prior to the current environment, cancellations were much less common.

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Shipping Fulfillment Returns Sporting Goods 290

Retail TouchPoints

SEPTEMBER 10, 2021

United Parcel Service (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Financial terms of the acquisition, which is expected to close in Q4 2021, were not disclosed.

Merchant Services 269

Merchant Services Marketing Shipping Planning 269

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.

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Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

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Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

AUGUST 25, 2022

Black Friday and Cyber Monday (BFCM) are right around the corner, and many ecommerce brands are already planning for another uncertain year. Plan for the Cyber Ten. Even though year-over-year (YoY) holiday ecommerce sales declined in 2021, brands sent 58% more emails and generated 37% more orders during the Cyber Ten.

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Marketing Shipping Promotions Accounting 334

Retail TouchPoints

APRIL 28, 2022

Apple first unveiled plans for its self-service repair program in late 2021 , and Samsung announced plans for a similar program of its own last month in a series of victories for “ right to repair ” advocates. DIYers can now easily purchase everything they need to fix that cracked screen or replace aging batteries themselves.

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Shipping Consumer Location Planning 288

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Retailers will have to have a definitive plan to communicate order confirmations, delivery updates and delay notifications. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. of total U.S.

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Drop-Shipping Shipping Consumer Planning 225

Retail TouchPoints

AUGUST 12, 2024

year over year — the highest the brand has seen since Q1 2021. The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. Allbirds Emphasizes Transformation Plan with 26.8%

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Drop-Shipping Customer Experience Planning Shipping 275

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

OCTOBER 28, 2021

For example, online apparel reseller ThredUP recently announced plans for a new 600,000-square-foot distribution center in Texas that will expand its capacity by 150% to meet growing demand on the part of both sellers and buyers of used goods. billion in spending on previously owned items in 2021, an increase of 24% from the $55.9

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Shipping Consumer Accounting Apparel 279

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Drop-Shipping Shipping Outdoor Customer Retention 243