Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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Returns Fashion Shipping Shopping 279

Retail TouchPoints

JANUARY 2, 2025

billion Kroger-Albertsons tie-up as well as the November 2024 end of a planned Capri Holdings and Tapestry merger. After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. Walgreens Agrees to $192.5M consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. For retailers, these results signal opportunities to court these shoppers as they plan their holidays with larger groups. “As

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Consumer Promotions Planning Returns 286

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

MARCH 7, 2022

We have fundamentally restructured our business to drive sustainable and profitable growth, while providing a strong return to shareholders. We delivered record EPS [earnings per share] in 2021 and achieved our operating margin goal two years ahead of schedule, reflecting our progress to drive more profitable growth.”.

Planning 299

Planning Returns Outdoor ATS 299

Retail TouchPoints

MARCH 10, 2022

Our return to stronger unit growth in 2022 reflects our believe that Ross can ultimately grow to 2,900 locations and dd’s DISCOUNTS can become a chain of 700 stores given consumers’ ongoing focus on value and convenience. “Our For fiscal 2021, which ended Jan. 29, 2022, Ross achieved total sales of $18.9

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Location Planning Discount Store Returns 264

Retail TouchPoints

MARCH 9, 2023

The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. The retailer: Introduced its House of Sport concept store in April 2021; Debuted its Going, Going, Gone! The retailer’s expansion plans come on the heels of a fairly strong fiscal year: net sales rose to $12.4

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Location Sporting Goods Planning Discount Store 264

Retail TouchPoints

SEPTEMBER 29, 2023

Toys ‘R’ Us marked its initial return to U.S. brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022. No information about the number of planned stores or their opening dates was available. “As

Planning 299

Planning Specialty Retailers Shipping Returns 299

Inside Retail

JANUARY 24, 2023

Trans-Tasman apparel retailer Mosaic Brands is set to open 130 new stores as customers return to in-store shopping. Although sales have not yet returned to pre-pandemic levels, Evans said in-store shopping continues to lift each month. “We

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Planning Returns Apparel Accounting 246

Retail TouchPoints

NOVEMBER 21, 2022

Foot Locker President and CEO Mary Dillon is “looking for ways to simplify the business to make sure we’re focused on the areas that hold the most strategic value and will generate the most return,” she said on a Nov. 18 call with investors. Global Operations Focus on Fewer Banners. Comparable sales rose 0.8% 29, 2022.

Planning 304

Planning Store Operations Returns Marketing 304

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. Now Saadia Group is planning Lord & Taylor’s revival with a revamped website that initially will focus on women’s and men’s apparel, homewares and beauty, according to Women’s Wear Daily.

Returns 279

Returns Department Stores Apparel Finance 279

Retail TouchPoints

JANUARY 11, 2021

The question of when — or if — a return to normal is in sight is still being pondered. Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021.

Consumer 285

Consumer Marketing Returns Planning 285

Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

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Returns Brand Management Planning Location 246

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

Consumer 259

Consumer Retail Trends Returns Customer Experience 259

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. Joe Yan, CEO, Wish Central to Wish’s turnaround effort has also been a drawn-out reshuffling of its C-suite.

Planning 338

Planning Consumer Shipping Shopping 338

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Retail TouchPoints

OCTOBER 12, 2021

That is why we plan to celebrate the creative professionals who master the art of window dressing once again with the design:retail Winning Windows awards program. The awards will be announced at the PAVE Holiday Celebration on December 8, 2021 in New York City, as well as on RetailTouchPoints.com. Submit your nomination now!

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Returns Specialty Retailers Department Stores Planning 182

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021. Sephoria made its international debut in Paris on 6 October.

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Returns Consumer Marketing Location 246

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. Those grocery retailers that listen, and move proactively, could have a very good 2021. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

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Promotions Shopping Consumer Fulfillment 279

Retail TouchPoints

MARCH 4, 2021

Dollar Tree plans to open 600 new stores and to renovate 1,250 Family Dollar stores in fiscal 2021, which runs through the end of January 2022. As I have said in the past, we will continue to refine our strategic store formats so that we are able to better serve customers, while improving store productivity, margins and returns.”.

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Planning Marketing Location Returns 242

Retail TouchPoints

MARCH 2, 2021

Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report directly to Chairman and CEO Jeff Gennette; Laura Miller has been appointed CIO, reporting directly to Gennette, effective March 15, 2021.

Payment Services 337

Payment Services Department Stores Planning Location 337

Inside Retail

MARCH 26, 2025

Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? In what ways has it returned to “normal”?

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Specialty Store Returns Payment Services Consumer 130

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter.

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Planning Checkout Finance Returns 182

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The company also plans to double ecommerce sales, from the current figure of more than €4 billion ($4.8 billion ) over that same period.

Planning 232

Planning Wholesale Sporting Goods Accounting 232

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

DECEMBER 6, 2021

This marks the second time Kohl’s has come under pressure from its investors in 2021. That plan and another effort to add three directors were ultimately rejected by Kohl’s , but the retailer eventually agreed to add a different three executives to its board, including former lululemon CEO Christine Day. “We

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Returns Planning Management Marketing 305

Retail TouchPoints

NOVEMBER 22, 2022

Target has been building the Starbucks with Drive Up app functionality since late 2021, citing customer demand for the option. Target plans to continue to enhance the offering in the future. The customer can then park in the designated Drive Up area and tap “I’m here” in the Target app to have their entire order delivered to their car.

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ATS Returns Planning Fulfillment 324

Retail TouchPoints

MAY 9, 2022

Following a March 2022 announcement that it planned to expand beyond its roots in electronics, Best Buy is entering new categories including health and wellness, outdoor living and transportation. In November 2021, Best Buy acquired outdoor furniture brand Yardbird.

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Beauty and Health Outdoor Accessories Returns 289

Inside Retail

MAY 9, 2021

Still, as things have opened up again, we’ve definitely seen the desire to dress up return, with customers wanting to inject new, elevated, trend-led and quality pieces into their wardrobes — be that a micro floral printed dress, a strong-shouldered blazer or a timeless leather trench coat.

Planning 246

Planning Fashion Returns Location 246

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

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Accessories Apparel Returns Fashion 290

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

JULY 13, 2021

But what does this mean for 2021? Typically we could count on this data to guide us as we plan for the next holiday season. That uncertainty will cause some challenges for retailers as they look to demand planning. Tracking location data along with customer data can help stores better prepare for 2021.

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Drop-Shipping Location Planning Grocer 264