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Retail Sales Drop 0.6% in November, but NRF Expects Flat Return Rate Despite Higher Sales

Retail TouchPoints

from November 2021, according to Commerce Department data. The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% experienced in 2021. Additionally, the online return rate fell from 20.8% to return fraud. Retail sales fell 0.6%

Returns 290
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Hibbett Rolls Out Happy Returns at its 1,100+ Stores

Retail TouchPoints

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

Returns 278
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Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Others didn’t plan to have them in the works for another one to three years. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. Either way, even retailers sitting on the fence need to plan.

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Forever 21 Continues U.S. Expansion with Plans for 14 New Locations

Retail TouchPoints

In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food.

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The 2021 NRF Big Show Chapter 2 Goes Virtual

Retail TouchPoints

The National Retail Federation (NRF) has moved Chapter 2 of its 2021 Big Show from an in-person to a virtual event. The NRF plans to release additional details regarding its plans for Chapter 2, which will include more content, networking and entertainment, in the coming weeks.

Returns 264
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DEI Deflates, Retail Media Rises, Mergers Flounder

Retail TouchPoints

billion Kroger-Albertsons tie-up as well as the November 2024 end of a planned Capri Holdings and Tapestry merger. After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. Walgreens Agrees to $192.5M consumers wallet.

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Survey: More Than 25% of Consumers Will Exceed 2021 Grocery Spend for Spring Holidays

Retail TouchPoints

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. For retailers, these results signal opportunities to court these shoppers as they plan their holidays with larger groups. “As

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