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CFPB Sues Walmart for Illegal Payment Practices that Allegedly Cost Drivers $10 Million

Retail TouchPoints

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers.

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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

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From Startup to Enterprise: What CX Looks Like at Different Business Stages

Retail TouchPoints

Operating a CX strategy that equips founders and team members to interact directly with users is critical. Implementing processes that facilitate real-time communication and feedback collection is crucial. These companies operate in competitive markets where personalized service can make or break their success.

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DTLR, Shoe Palace Shift to Mobile POS at 450 U.S. Stores

Retail TouchPoints

The UK-based JD Sports acquired Shoe Palace in December 2020 and DTLR in February 2021 as part of a push into U.S. Associates at both DTLR and Shoe Palace will now be equipped with mobile devices through which they can accept payments, manage inventory and place online orders to be shipped to customers homes.

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Wedding dress designer George Elsissa fined for ripping off staff

Inside Retail

Sydney-based wedding dress designer 10 Foster Street needs to pay $51,604 in penalty and back pay entitlements after failing to act on Fair Work Ombudsman’s (FWO) compliance notices. The case concerns four former workers employed in various periods between June 2015 and September 2021.

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DEI Deflates, Retail Media Rises, Mergers Flounder

Retail TouchPoints

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023.

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DoorDash Simplifies Multi-Merchant Shopping, Offers Discounts to EBT Recipients

Retail TouchPoints

The platform has kicked off the service in the alcohol category and will expand it to categories including beauty, electronics and more in the coming months. per month, offering $0 delivery fees and lower service fees on eligible orders. DoorDash also has introduced a one-year discounted DashPass plan for SNAP/EBT recipients for $4.99