Retail TouchPoints

JANUARY 26, 2021

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1.

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Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

APRIL 21, 2021

The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. share of ecommerce payments. of ecommerce spend.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 299

Merchant Services Returns Wholesale Apparel 299

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Inside Retail

AUGUST 2, 2022

This is particularly true for card-not-present fraud, which accounts for the vast majority of issues, and increased by 12 per cent in the year to 30 June 2021. . One crucial area is merchant fraud, and any business taking card payments is vulnerable. This is where card data and even entire customer identities can be stolen.

Merchant Services 147

Merchant Services Payment Services Accounting Management 147

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Screen every order, even those from returning customers.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Inside Retail

MAY 17, 2022

The industry’s latest move: accepting cryptocurrency as a form of payment. In August 2021, German streetwear brand Philipp Plein became the first fashion brand to accept cryptocurrency at its new crypto concept store in London. Since the beginning of this year, a number of brands have begun to process crypto payments in-store.

Merchant Services 243

Merchant Services Payment Services Advertising Returns 243

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Returns Merchant Services Consumer Shopping 246

Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S.,

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Inside Retail

NOVEMBER 1, 2021

And when shopfloors get busy, a reliable payments solution is essential – which is why CommBank’s new Smart terminal is the perfect addition to your store this holiday season. This uptick looks set to continue as we head into the holiday season and consumers return in-store. That means merchants need to be prepared.

Merchant Services 147

Merchant Services Consumer Planning Returns 147

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

SEPTEMBER 16, 2022

Amazon counts more than 160 million members of its Prime service and approximately 25 million are located in California. “For Amazon coerces merchants into agreements that keep prices artificially high, knowing full well that they can’t afford to say no. In the U.S., Racine has appealed the decision. “Similar to the D.C.

Merchant Services 260

Merchant Services Checkout Consumer Marketing 260

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 272

Merchant Services Beauty and Health Returns Consumer 272

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

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Returns Merchant Services Drop-Shipping Fulfillment 124

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

NOVEMBER 16, 2022

It will include the Holiday 2022 Meta Foresight Interactive Report , offering insights from the 2019, 2020 and 2021 holiday seasons across 33 key markets as well as tips on turning new holiday customers into returning shoppers after the season ends. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit.

Merchant Services 278

Merchant Services Finance Advertising Marketing 278

Retail TouchPoints

SEPTEMBER 8, 2021

today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago. Emphasized in an article from the New York Times Magazine last fall, Shopify’s key to success has been putting the merchant first. . The purchasing power of $79 in 2005 equals about $109.90

Merchant Services 262

Merchant Services Payment Services Fulfillment Shipping 262

Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

Merchant Services 278

Merchant Services Fulfillment Checkout Location 278

Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Inside Retail

SEPTEMBER 26, 2021

It took 70 years until they started accepting credit cards in Australia, but less than another 15 years for the beverage giant to announce, in June 2020, that their 2000+ vending machines across Australia and New Zealand would accept Bitcoin for payment. Bitcoin was the first major cryptocurrency, created in 2009.

Merchant Services 246

Merchant Services Payment Services Returns Consumer 246

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. Over the past five or six years we’ve seen huge strides in payments technology, co-founder and chief Brad Karney adds. The time is now.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Inside Retail

MAY 12, 2022

The global chargeback volume is estimated to have reached $615 million in 2021. It’s based on machine learning technology and offers merchants complete liability and cost shift on all fraud-related chargebacks. With chargeback guarantee, merchants cut their fraud costs, lift approval rates, and take on challenges risk-free.

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Merchant Services Payment Services Returns Consumer 130

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth.

Merchant Services 264

Merchant Services Shipping Fulfillment Social Commerce 264

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Easton Town Center CEO Jennifer Peterson of Steiner + Associates will discuss the innovative solutions they’ve implemented throughout the customer journey, such as centralized pickup and return locations and using AR to improve brand and product discovery.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Inside Retail

MARCH 27, 2023

In February, ShopBack, a shopping, rewards and payments platform, partnered with Sunway Pyramid, a mall in Malaysia, on the ShopFiesta event to reward shoppers with promotions and giveaways. Shoppers were able to make purchases at a discount and split their payments into three instalments. It was all about boosting in-store shopping.

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Merchant Services Payment Services Marketing Spend Finance 130

Retail TouchPoints

JULY 11, 2024

But now the new raft of delivery service platforms that have sprung up in the past few years are now helping florists do it faster and more efficiently. 1-800-Flowers.com works with many of them to help the florists in its BloomNet network take their service to the next level. of the U.S.

Merchant Services 270

Merchant Services Fulfillment Shopping Returns 270

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Merchant Services Payment Services Fashion Customer Experience 245

A1 Retail

DECEMBER 2, 2021

Fintech unicorn and payment processor, Mollie, reveals trends for small and medium-sized merchants during Black Friday, Cyber Week and Cyber Monday. The analysis spans tens of thousands of merchants across Europe, primarily from Germany, U.K., Payment methods and merchant performance.

Merchant Services 81

Merchant Services Payment Services Sporting Goods Accessories 81

Retail TouchPoints

NOVEMBER 15, 2021

In fact, the 2021 festival was marked by a noticeably muted tone compared to previous iterations, from the pre-event marketing through to the closing celebrations. is about how to best leverage Alibaba’s latest technology to support brands and merchants in driving sustainable and inclusive growth in more efficient ways.”. festival. “We

Merchant Services 312

Merchant Services Consumer Shopping Accounting 312

A1 Retail

NOVEMBER 18, 2021

Barclaycard Payments’ data shows quarterly SME transactions have risen by 38.1 The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy . per cent (compared to 2019) as Christmas shopping gets underway.

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Merchant Services Payment Services Consumer Shopping 75

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them. A whopping $3.23

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Payment Services Merchant Services Consumer Customer Experience 245

Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. According to a report from Shopify, merchants see a 250% increase in conversions when using 3D product image models instead of 2D images. Want more proof? Enhance advertising and recommendation relevancy with better targeting and search.

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Consumer Merchant Services Payment Services Advertising 264

Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. Suffice it to say that social commerce has arrived in America. earning $26.97

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Social Commerce Consumer Merchant Services Checkout 312