Retail TouchPoints

FEBRUARY 1, 2021

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

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Retail TouchPoints

MARCH 10, 2022

Ross Stores is already nearly one-third of the way toward its goal of opening approximately 100 new stores in fiscal 2022. In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. For fiscal 2021, which ended Jan. 28, 2023. “Our

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Location Planning Discount Store Returns 264

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. The retailer also plans to exit its Field & Stream banner; after closing 12 of those stores in Q4 2022, which ended Jan. billion , up from $12.3

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Location Sporting Goods Planning Discount Store 264

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle.

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Location Planning Supermarket Marketing 260

Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. Liquidation sales have already started at some of the stores, while the rest are scheduled to start later in January.

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Planning Location ATS Store Operations 268

Retail TouchPoints

JANUARY 26, 2022

Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. The retailer also is planning an Amazon Go location in the Los Angeles metro area. in the coming months, according to Business Insider , MarketWatch and other media outlets.

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Location Store Layout Checkout Planning 264

Retail TouchPoints

APRIL 7, 2022

Walgreens has partnered with Blue Shield of California to expand in-person and virtual care options through the launch of 12 additional Walgreens Health Corner locations in the San Francisco Bay Area and Los Angeles County. Walgreens has big plans for VillageMD , which the retailer acquired in October 2021.

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Retail TouchPoints

SEPTEMBER 2, 2020

Macy’s is looking to grow its store base outside of malls, according to CNBC. Macy’s CEO Jeff Gennette revealed plans to test several smaller Macy’s and a Bloomingdale’s at non-mall locations, as well as a continued effort to grow its discount Macy’s Backstage brand. “We We are also focused on laying the groundwork for 2021 and beyond.

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Location Fashion Planning Store Operations 213

Retail TouchPoints

FEBRUARY 16, 2021

Five Below will open 170 stores over the next nine months, bringing its total to more than 1,200 locations, according to Knox Pages. The effort kicked off with 11 stores across Ohio, Maryland, Florida, Texas, New York and Mississippi in the first week of February, with more grand openings slated for every weekend through November 2021.

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Location Planning Store Operations ATS 208

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

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Location Shipping Apparel Returns 165

Retail TouchPoints

JULY 27, 2023

Joann announced plans in January 2023 to save up to $200 million per year by lowering supply chain costs, and Chief Customer Officer Chris DiTullio detailed plans to upgrade Joann stores chainwide in an October 2021 interview.

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Location Planning Store Operations Customer Experience 238

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

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Store Operations Planning Location Customer Experience 299

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

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Store Operations Customer Experience Location ATS 312

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 260

Planning Location Checkout Marketing 260

Retail TouchPoints

SEPTEMBER 27, 2023

Target will close nine stores in four cities on Oct. Target noted that it has made multiple efforts to secure these location, including adding more security team members, using third-party guard services and implementing theft-deterrent tools across its business. leaving 15 stores in this market. billion in 2021.

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Sporting Goods Store Operations Accounting Location 264

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

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Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Victoria’s Secret’s first post-spinoff quarter was promising: sales rose 7% compared to Q3 2020, though they fell 9% compared to Q3 2019 due to the closure of 260 locations.

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Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

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Location Planning Consumer Shopping 319

Retail TouchPoints

JULY 29, 2021

Dollar General is currently in expansion mode with plans for opening 1,050 new stores, remodeling 1,750 existing locations and relocating 100 stores in 2021. The total includes 50 standalone pOpshelf stores and 25 store-in-a-store variants, with the goal of expanding Dollar General’s customer base to new demographics.

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Consumer Apparel Location Planning 306

Retail TouchPoints

NOVEMBER 18, 2021

The store closures will begin in spring 2022 and are the result of CVS “evaluating changes in population, consumer buying patterns and future health needs to ensure it has the right kinds of stores in the right locations for consumers and for the business,” according to a company statement.

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Location Health & Wellness Consumer ATS 182

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5 members accounted for half its sales in the country in the first half of fiscal 2021.

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Jewelry Accessories Accounting Location 278

Retail TouchPoints

MAY 21, 2021

will transition approximately one-third of its most successful Footaction stores to other banners over the rest of 2021 and shutter the remaining locations as their leases expire during the coming two-year period. The retailer, which purchased Footaction in 2004, currently operates a total of 256 Footaction stores in 36 U.S.

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Planning Location Consumer Store Operations 299

Retail TouchPoints

OCTOBER 5, 2020

As the pandemic continues, fashion retailers in particular are feeling the negative impact on sales, both from rapid shifts in consumer behavior and continued temporary closures of physical locations. H&M reported that its Q3 net sales decreased 16%. Sales for September 2020 decreased 5%.

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Fast Fashion Fashion Accounting Location 214

Retail TouchPoints

OCTOBER 18, 2021

Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. A Macy’s ecommerce split would mirror the actions of rival Saks Fifth Avenue , which revealed plans in March 2021 to split off its ecommerce business.

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Department Stores Store Operations Planning Location 258

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Planning Location Shopping Point of Sale 343

Retail TouchPoints

JANUARY 7, 2022

Bed Bath & Beyond has released a list of 37 stores slated for closure in 2022 as it approaches completion of its 2020 plan to shutter 200 underperforming locations. The affected shops are located across 19 states, including seven in New York, five in California and four in Washington. The retailer reported a loss of $276.4

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ATS Apparel Planning Location 304

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

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Location Payment Services Planning Store Operations 147

Retail TouchPoints

MARCH 8, 2021

As we learn from guests what they love about Ulta Beauty Herald Square, we will incorporate aspects into other stores where feasible and appropriate,” said Kecia Steelman, Chief Store Operations Officer of Ulta Beauty in an interview with Retail TouchPoints.

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Checkout Store Operations Promotions Shopping 287

Retail TouchPoints

JULY 25, 2024

WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To

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Shopping ATS Location Planning 278

Retail TouchPoints

JUNE 21, 2022

has installed more than 350 electric vehicle (EV) chargers at locations across the country, with plans to add more by the end of this year. Future installations are also planned for stores in Ohio, Illinois, Kentucky, Michigan, Tennessee and Virginia. The Kroger Co.

Location 306

Location Planning ATS Store Operations 306

Retail TouchPoints

JANUARY 24, 2022

Kohl’s has been facing pressure from activist investors for some time, including a push to add nine independent candidates to its Board of Directors in February 2021 led by Macellum Advisors GP, Ancora Holdings, Legion Partners Asset Management and 4010 Capital.

Location 282

Location Customer Experience Management Shopping 282

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. The 2023 additions will include 75 Ross and 25 dd’s Discounts locations. billion in 2021. billion versus $18.9

Planning 264

Planning Apparel Department Stores Discount Store 264

Retail TouchPoints

JULY 27, 2021

Credit Suisse will look for a buyer in a process that could be completed by the end of 2021. The auction follows reports that an unnamed bidder approached the Weston family, who own Selfridges, with an offer in June 2021. A successful deal could see two of the UK’s most historic department stores coming together under a single owner.

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Department Stores Fashion Accounting Location 290

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

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Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. These [second locations] take those shoppers out of the regular store’s aisles into a space that can be fully automated with robotics, floor to ceiling.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

SEPTEMBER 30, 2020

The women’s apparel and fashion accessories retailer plans to open additional store locations in markets across the country through the rest of 2020 and into early 2021. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

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Accessories Apparel Returns Fashion 290

Retail TouchPoints

MARCH 21, 2023

store locations in Florida, Texas, Colorado and California. locations while continuing to utilize third-party fast-charging network options, with the goal of matching consumer demand and expanding EV charging to neighborhoods that have, until now, lacked access.

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Payment Services Supermarket Location Planning 287