Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. In addition, we will convert over 100 stores to premium full-service footwear, taking this elevated athlete experience to over 75% of our Dick’s locations.”

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Location Sporting Goods Planning Discount Store 264

Retail TouchPoints

MARCH 10, 2022

In February and March 2022, the discount retailer opened 22 Ross Dress for Less locations and eight dd’s DISCOUNTS stores in 15 states and Guam. For fiscal 2021, which ended Jan. Discount retailers apparently see their growth tied to more brick-and-mortar locations. 28, 2023. “We 29, 2022, Ross achieved total sales of $18.9

Location 264

Location Planning Discount Store Returns 264

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 245

Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

JUNE 12, 2023

The selections will include items from multiple apparel types across the men’s, women’s and kids categories, and marks the return of Nike to wholesale after it began slashing third-party offerings in late 2021. The return of Nike in Q4 2023 could help improve revenue for Designer Brands, which saw a sales decline of 10.7%

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Wholesale Returns Apparel Fashion 263

Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Returns Merchant Services Fashion Fast Fashion 268

Inside Retail

MAY 2, 2023

There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Returns Shopping Location Promotions 293

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. Childrenswear, fashion accessories and footwear will join the mix in the second half of 2021. Known as the oldest department store in the U.S.,

Returns 279

Returns Department Stores Apparel Finance 279

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Toys ‘R’ Us parent company Tru Kids Brands was acquired by WHP Global in March 2021 with the goal of expanding the business worldwide.

Returns 264

Returns Shopping Location Marketing 264

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Excluding CBD-located centres, mall foot traffic is up by 16 per cent. “We Comparable sales of major retailers and specialty stores were up by 11.2

Returns 264

Returns Consumer Specialty Store Shopping 264

Retail TouchPoints

JULY 19, 2023

big-box baby chain, BuyBuy Baby , shutters its doors , a familiar name has returned to the retail landscape — Babies ‘R’ Us has opened its first store in the U.S. The rebirth of Babies ‘R’ Us marks not just the brand’s timely return but also a significant reimagining of what baby retail should look like (hint, the big box is no longer).

Returns 246

Returns Brand Management Planning Location 246

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canadian field management and stores associates were temporarily furloughed until they could safely return to their positions.

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Location Shipping Apparel Returns 165

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

Returns 246

Returns Consumer Marketing Location 246

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

MARCH 2, 2021

Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report directly to Chairman and CEO Jeff Gennette; Laura Miller has been appointed CIO, reporting directly to Gennette, effective March 15, 2021.

Payment Services 337

Payment Services Department Stores Planning Location 337

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. However, the brand has yet to return to profitability despite its growth. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

DECEMBER 14, 2021

Winners were revealed at the PAVE Holiday Celebration, which took place December 8, 2021 at God’s Love We Deliver in New York City. Through several windows, the Herald Square location shows us the story of Tiptoe, a small but eager reindeer who wants to learn to fly and help Santa spread holiday cheer.

Visual Merchandising 246

Visual Merchandising Customer Experience Fashion Returns 246

Retail Focus

APRIL 9, 2021

The ramifications of BREXIT are also now being felt and interestingly, a lack of capacity in the UK returnable transit packaging (RTP) manufacturing sector is on the horizon too. . So, what is the role of returnable transit packaging in supporting this ‘new normal’ in retailing?

Returns 130

Returns Retail Marketing Marketing Consumer 130

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Returns Fashion 290

Retail TouchPoints

JANUARY 10, 2023

Babies ‘R’ Us will return to brick-and-mortar retail in the U.S. this summer with the opening of its first flagship location since the brand’s 2018 bankruptcy. The store will be located at the American Dream mall in New Jersey, alongside the flagship of sister brand Toys ‘R’ Us , which opened there in December 2021.

ATS 263

ATS Returns Location Brand Management 263

Inside Retail

MARCH 17, 2025

When US brunch chain Eggslut launched in Singapore in 2021, anticipation was sky-high. Founded in Los Angeles in 2011 by chef Alvin Cailan and his cousin Jeff Vales, the chain currently operates 12 locations globally. International F&B brands are often open in more visible locations to draw that initial interest.

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Marketing Customer Retention Location Returns 130

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MAY 9, 2022

In November 2021, Best Buy acquired outdoor furniture brand Yardbird. Yardbird furniture is currently on display at Best Buy’s Pacific Sales Kitchen & Home stores in Southern California, with additional locations soon to be added. Best Buy decided to enter the transportation space in 2021 as commuters began returning to offices.

Beauty and Health 289

Beauty and Health Outdoor Accessories Returns 289

Retail TouchPoints

JANUARY 10, 2022

Mattress Firm has publicly filed for an IPO that will return the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Mattress Firm first announced in September 2021 that it had confidentially filed to go public. In its fiscal year ended Sept. to hit approximately $4.4

Specialty Retailers 278

Specialty Retailers Accounting Location Returns 278

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail Focus

MARCH 14, 2022

The ‘King’s Road: The Art and Mystery’ exhibition has returned to Chelsea for a second year following remarkable success in 2021 and showcases a variety of materials, photographs, and artefacts on 362-364 King’s Road. The prime space within the heart of Chelsea is perfect to showcase the history of our community.

Returns 162

Returns Accessories Location ATS 162

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. for Q2 2020, which ended Aug.

Returns 243

Returns Apparel Planning Accounting 243

Retail TouchPoints

JUNE 21, 2021

DTC beauty brand Glossier is aiming to reclaim its physical retail presence as the world begins to emerge from the throes of the pandemic, with plans to open new stores in 2021 and 2022. As the brand re-enters brick-and-mortar, it’s returning to those previous communities to re-establish a physical presence. “Our

Returns 264

Returns Location Planning Shopping 264

Retail TouchPoints

DECEMBER 13, 2022

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

Returns 124

Returns Merchant Services Drop-Shipping Fulfillment 124

Retail TouchPoints

AUGUST 7, 2023

locations are participating, and deliveries are made in under one hour on average. Since Q2 2021, DoorDash has been aggressively expanding its reach via delivery deals with a wide range of retailers, including Rite Aid , Dollar General , BJ’s Wholesale Club , Tractor Supply and Kroger. Nearly 1,000 Staples U.S.

Wholesale 246

Wholesale Returns Location Consumer 246

Retail TouchPoints

APRIL 8, 2022

locations, with plans to expand the waste-reduction campaign to 49% of the country’s locations by the end of 2022. Our customers have been eagerly waiting for refills to return to The Body Shop. Since the April 2021 launch of refill locations in 400 stores around the globe, The Body Shop and its customers have saved more than 3.7

Shopping 264

Shopping Location Returns Planning 264

Retail TouchPoints

SEPTEMBER 29, 2023

Toys ‘R’ Us marked its initial return to U.S. brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022.

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Planning Specialty Retailers Shipping Returns 299

Cisco Retail

JULY 22, 2021

We are excited to announce that Cisco was recognized with the 2021 Gartner Peer Insights Customers’ Choice distinction for Indoor Location Services. Cisco DNA Spaces is one of the most widely deployed and scalable indoor location services platforms today and maintains a strong 4.5 This helps you make your workplace: Safe.

Location 98

Location Technical Support Returns Marketing 98

Retail TouchPoints

AUGUST 14, 2020

While the company is leaving its locations in Chicago, Los Angeles, San Francisco and Washington, D.C., the former New York City flagship will become a drop-off site for returning items. Founded as an e-Commerce business in 2009, Rent the Runway did not open its first retail location until 2014.

Apparel 247

Apparel Returns Finance Accessories 247

Retail TouchPoints

OCTOBER 6, 2022

Amazon’s operations employees are paid, on average, approximately $19 per hour based on position and location. The company also is offering a signing bonus of $1,000 to $3,000 at select locations, and has touted the fact that these seasonal roles are often “the start of a long-term career inside or outside the company.”.

Promotions 278

Promotions Shipping Planning Location 278

Retail TouchPoints

DECEMBER 14, 2020

The purchase agreement includes 243 brick-and-mortar locations, the brand’s digital business, two distribution facilities and a corporate office in Alameda, Calif. These actions provide greater financial flexibility to support our digital first, omni-always transformation and our commitment to deliver sustainable total shareholder return.”

Marketing 278

Marketing Returns Management Location 278