Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

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Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

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Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores. It transformed [the business].”.

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021.

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Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

JULY 10, 2024

Walmart will increase support for its grocery operations with enhancements to its perishable network, including five new high-tech perishable distribution centers (DCs), expansions to four traditional perishable DCs and a retrofit of the retailer’s Winter Haven, Fla. DC with the latest technology. One of the new DCs, in Shafter, Calif.,

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Fulfillment Shipping Location Planning 270

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 289

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. NRF 2021 Chapter One continues through Jan. 22, has drawn a total of more than 20,000 attendees, representing approximately 3,500 companies, from 100+ countries. Approximately 30% of the attendees were located outside the U.S. “If

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Beauty and Health Customer Experience Marketing Consumer 261

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. Walmart and Amazon have retained their No.

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Fulfillment Department Stores Supermarket Returns 304

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

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Store Operations Customer Experience Location ATS 312

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

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Store Operations Planning Location Customer Experience 299

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. The service is available for tens of thousands of products that are in-stock at nearby stores, including books, toys, games and collectibles.

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Fulfillment Shopping Marketing Consumer 264

Retail TouchPoints

SEPTEMBER 19, 2023

The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation. Instacart works with more than 1,400 retail banners across 80,000+ stores, representing more than 85% of the U.S. grocery industry, according to the company’s SEC filing.

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ATS Fulfillment Checkout Advertising 263

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

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Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Leadership pointed to two core areas for driving that growth: the fresh food segment and digital, which was described as “a growth engine” for the supermarket retailer, one of the nation’s biggest. .

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Supermarket Fulfillment Returns Planning 270

Retail TouchPoints

AUGUST 13, 2021

The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process. Wayne Drummond will lead Hudson‘s Bay as President.

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Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. Smart retailers like Nordstrom are shifting sales associates to fulfillment roles for curbside or online orders.

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Returns Fulfillment Checkout Marketing 248

Retail TouchPoints

MARCH 3, 2021

Target is planning to open 30 to 40 new small-format stores each year, with an emphasis on locations near college campuses and in cities such as New York, Los Angeles and Portland. The retailer plans to open on-campus college stores with the University of Georgia and the University of Michigan later in 2021. “We

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Retail TouchPoints

DECEMBER 23, 2020

The transaction is expected to close in the second half of 2021. Additionally, the retailer will start honoring The Great American Outdoors Group’s “Low Price Guarantee,” which ensures the retailer will match or beat any qualified competing offers in-store or online.

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Outdoor Shopping Fulfillment Store Operations 264

Retail TouchPoints

DECEMBER 8, 2022

billion in 2021, up from a mere $291 million the year before. The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. Sales of these products reached $3.1 and high-end partnerships.

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Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

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Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

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Location Planning Consumer Shopping 319

Retail TouchPoints

FEBRUARY 24, 2021

Stores no longer need people that just sell, they will perform multiple roles; fulfilling click-and-collect orders, performing livestreaming demonstrations or giving an onboarding tutorial to a customer at their home. The Store as a Set. Download a copy of the full report, “Retail Insights 2021” here.

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Consumer Fulfillment Location Shopping 162

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug.

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Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

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Telecommunications Finance Store Operations Consumer 325

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale. as an outlier.

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Promotions Fulfillment Inventory Management Drop-Shipping 246

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

SEPTEMBER 24, 2021

Paulsen, who has played a key role in the scaling of UNTUCKit’s brick-and-mortar business, is overseeing the optimization of the platform, which was rolled out in summer 2021. Paulsen previously spent 10 years at Bloomingdale’s , with half of his tenure spent managing the operational component of the department store’s outlet business.

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Fulfillment Management Location Promotions 274

Retail TouchPoints

SEPTEMBER 12, 2022

The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. The holding company’s pace of acquisitions slowed after the initial wave of bankruptcies caused by COVID, but it acquired UK-based luxury brand Ralph & Russo Limited in July 2021.

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Finance Fulfillment Planning Store Operations 246

Retail TouchPoints

NOVEMBER 9, 2021

Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

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Planning Marketing ATS Store Operations 299

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.

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Fulfillment Location ATS Store Operations 246

Retail TouchPoints

JANUARY 11, 2021

“We refocused marketing, operating and retail operations to enable mobile- and web-centric customer journeys, to ensure seamless experiences while improving logistics and fulfillment, including express delivery using taxi drivers. “In

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Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Looking for even more data and insights to power your approach?

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Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. Under Armour is the latest retailer to increase its minimum hourly pay, from $10 to $15 ( $15.25 and Canada with an average starting pay of $17 per hour.

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Fulfillment Planning Management Store Operations 165

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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