Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce 261

Social Commerce Fulfillment Consumer Marketing 261

Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Prediction #1: Content will Become Central to Commerce. Verdict: Spot on.

Social Commerce 297

Social Commerce Inventory Management Fulfillment Shipping 297

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. Website traffic: More than 4.5

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Payment Services Promotions Shipping Planning 146

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 138

Consumer Payment Services Fulfillment Advertising 138

Inside Retail

MAY 29, 2022

Online marketplaces such as Lazada, Shopee, Tiki and Tokopedia dominate the e-commerce market in Southeast Asia, accounting for 65-75 per cent of the e-commerce Gross Merchandise Value (GMV) in Indonesia, Malaysia and Singapore, and 35-50 per cent of GMV in Thailand, Vietnam and the Philippines, Google’s e-Conomy SEA 2021 shows.

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Social Commerce Consumer Shopping Grocer 130

Retail TouchPoints

DECEMBER 28, 2021

ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. Stores will become inspiration hubs and fulfillment centers as much as they are purchase points , and ecommerce touch points such as apps and websites will be crucial facilitators for all stages of shopping.

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Fulfillment Checkout Consumer Returns 261

Retail TouchPoints

JUNE 3, 2021

E-commerce University 2021. Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. SharperImage.com Gets a Big Payoff from a Headless Commerce Upgrade .

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Merchant Services Social Commerce Marketing Consumer 361

365 Retail

MARCH 1, 2022

At the end of 2021, projected sales were estimated to reach nearly USD 5.0 Brands will embrace social commerce by using social to test and learn. There has been increasingly higher usage of social media platforms among consumers looking to make purchases.

Social Commerce 109

Social Commerce Drop-Shipping Fulfillment Shopping 109

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Social Commerce Meets Affiliate Marketing.

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Merchant Services Checkout ATS Fulfillment 246

Retail TouchPoints

AUGUST 19, 2021

This will help them prepare their omnichannel fulfillment operations and ensure items get to customers in the most efficient, and profitable, way possible. Orschell shared that with its March 2021 research, EY found that 80% of consumers are still changing the way they shop. ADDITIONAL LISTENING :

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ATS Markdowns Consumer Social Commerce 293

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. Back in January 2021, it meant speculative trading card investments. Let’s think ahead though.

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Consumer Customer Experience Marketing Fulfillment 320

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 174

Home Furnishings Merchant Services Supermarket Social Commerce 174

Retail Geek

APRIL 30, 2021

Episode 262 of the Jason & Scot show was recorded on Thursday April 30, 2021. when we only had 23 percent using a digital wallet you go man if digital wallets catch on in us and continue to grow like this that’s going to open the door to a lot of new Commerce experiences like social commerce. Transcript.

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Fulfillment Payment Services Merchant Services Shipping 98

Inside Retail

MAY 7, 2023

E-commerce sales in Asia are expected to nearly double between 2021 and 2025,” Simone Morandi, growth markets commerce lead at Accenture Song, the company’s digital agency, told Inside Retail. By 2030, seniors in Asia are expected to spend over $5 trillion each year.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

MAY 9, 2023

Priority 1: Small-Batch, On-Demand Product Development Between July and December of 2021, SHEIN added between 2,000 and 10,000 individual styles to its app each day , according to an investigation by Rest of World. Production for specific SKUs is accelerated, reduced or paused based on market demand.

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Fulfillment Fashion Apparel Fast Fashion 242

365 Retail

DECEMBER 21, 2021

The need to provide an efficient omni-experience was evident in 2021.?Those Retailers are grappling to evaluate with the right network across a blend of large warehouses, smaller localised fulfilment centres and deliveries from stores. Consumers are increasingly online and on social media, which is leading to a boom in social commerce.

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Social Commerce Payment Services Consumer Shopping 104

Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

Merchant Services 261

Merchant Services Fulfillment Promotions Consumer 261

Retail TouchPoints

JULY 1, 2022

This pilot follows a successful 2021 program with J.B. Autonomous specialists — a commercially licensed driver and a software technician — will be in the cab for the duration of each trip to monitor operations. Hunt and Waymo that moved more than 862,000 pounds of freight with no accidents and 100% on-time pickup and delivery.

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Home Furnishings Planning Location ATS 253

Retail Assist

JANUARY 12, 2023

Jigsaw teamed up with luxury rental and re-sale platform My Wardrobe HQ in 2021, giving consumers the change to rent collections and sell any of their own pre-loved Jigsaw items. Social Commerce. Levelling up the social commerce space is live commerce.

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Retail Trends Social Commerce Returns Department Stores 52

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. All this shows e-commerce has become critical to any retailer’s sales strategy and there are significant benefits for brands.

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Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

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Merchant Services Shipping Fulfillment Social Commerce 228

Inside Retail

JUNE 17, 2021

WeChat has emerged as a social and commercial ecosystem within which consumers can manage their social and retail life: they can post, make calls, send messages, play games, pay bills, buy products and book taxis. As a result, social commerce is no longer considered a separate shopping channel.

Payment Services 113

Payment Services Fulfillment Specialty Retailers Consumer 113

Retail TouchPoints

DECEMBER 21, 2023

BB&B had been in decline over the past few years, fueled in part by an ill-fated foray into private label that began in March 2021 along with store closures and layoffs followed disappointing financial results in August 2022. billion in retail shrink was due to ORC.

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Sporting Goods Advertising Consumer Apparel 283

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

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Merchant Services Payment Services Consumer Beauty and Health 295

Retail TouchPoints

MARCH 2, 2022

In fiscal 2021, QVC U.S. fulfillment center operations, supply chain, customer support, global business services, procurement and corporate real estate and workplace services. represented approximately three-quarters of the QxH (representing the businesses of QVC and HSN only) business unit’s $8.3 This new role will lead U.S.

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Fulfillment Marketing Shopping Customer Experience 161

Retail Minded

JANUARY 21, 2022

Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF. Also known as social commerce, this is a $89.4 In fact, eMarketer predicts social commerce will rise by 34.8% billion in 2021 alone. Another communication must that the NRF showcased?

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

OCTOBER 6, 2022

this holiday season compared to 2021, and McNamara cited consumer demand for more deals and promotions as a likely reason. Retailers that invest in the fulfillment experience can set a foundation for growth: Since launching Radar for order ahead and pickup and location-aware experiences, American Eagle saw a 35% lift in digital revenue.

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Merchant Services Payment Services Promotions Location 240

Retail TouchPoints

AUGUST 11, 2022

That’s why Founder and CEO Ariel Kay has spent the last year building out her executive leadership team, with one of her key appointments being Drew Sheriff , who took the helm as Chief Commercial Officer in November 2021. Lesson 2: Translate Your Online Brand to the Store.

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Location Marketing Fulfillment Social Commerce 248

Retail TouchPoints

JULY 9, 2020

Digital has clearly helped close an “engagement gap” as consumers fulfill their shopping needs online. While events were initially paused due to COVID, YSL announced on social media that it would “take ownership of its calendar and launch its collections following a plan conceived with an up-to-date perspective, driven by creativity.”

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Clienteling Consumer Accounting Boutique 254

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

Consumer 242

Consumer Apparel Fulfillment Planning 242

Retail TouchPoints

NOVEMBER 1, 2022

It also seems like a stark contrast from 2021, when many started to create content as a “side hustle” during the pandemic. These “gig-fluencers” were eager to monetize their time on social media, according to ShopStyle Collective research , and 40% even said they had high ambitions to build a legitimate presence (and business) online.

Marketing 144

Marketing Consumer Fulfillment Social Commerce 144

Retail TouchPoints

JULY 2, 2021

Executives from a who’s who of retailers, social networks and even advocacy groups shared their visions of retail’s future at NRF Converge 2021 , held June 21-25.

Merchant Services 178

Merchant Services Customer Experience Marketing Consumer 178

Retail Geek

JANUARY 20, 2023

Shopify launches an ad product such as a retail media network Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. 6:08] Startup automation things that could bring automated picking to store fulfillment or small fulfillment centers or. Pick to light systems and gloves like a lot of.

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Social Commerce Fulfillment Drop-Shipping ATS 52

Retail Geek

JUNE 25, 2021

A weekly podcast with the latest e-commerce news and events. In episode 268 is a recap of Amazon Prime Day 2021 featuring David Spitz, CEO of ChannelAdvisor. He joins us this week to share ChannelAdvisor data from Amazon Prime Day 2021. This year Prime Day is earlier than usual on June 22-23, 2021. Transcript.

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Apparel Advertising Marketing Fulfillment 66

Retail Geek

FEBRUARY 28, 2023

In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. more than 20 21 largely because 2021.

Apparel 52

Apparel Drop-Shipping Social Commerce Shipping 52

Retail TouchPoints

NOVEMBER 16, 2020

Extended Festival Designed to Mitigate Fulfillment Crunch. Spreading out some of the load makes it easier on [Alibaba’s] fulfillment and logistics partners,” said Halliwell. Lines, categories and products need to be designed specifically with Chinese consumers in mind. It also provides an object lesson for U.S. With a new U.S.

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Fulfillment Consumer Marketing Shopping 190

Retail Geek

AUGUST 20, 2022

First move to making fulfillment by Amazon available to non Amazon sellers or at least sellers off of the Amazon platform and so it’s kind of interesting. Checked out on Tick Tock in huge quantities yet but it’s super interesting the Amazons kind of approach to social commerce, is get content creators and influencers and sellers.

Consumer 83

Consumer Wholesale Drop-Shipping Social Commerce 83