Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Target’s physical comparable sales grew 8.9%

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

OCTOBER 4, 2021

Here are the Top 10 predictions retailers should keep in mind as they plan, implement and finalize their holiday strategies. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

Merchant Services 321

Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

Fulfillment 298

Fulfillment Checkout Visual Merchandising Kiosk 298

Retail TouchPoints

DECEMBER 10, 2024

Regal Brands Global , the new owner of iconic department store brand Lord & Taylor , plans to relaunch it as a discount luxury ecommerce platform in 2025. After relaunching itself as a digital-only retailer in April 2021 under the ownership of Saadia Group , Lord & Taylor added a retail media network to its offerings in December 2022.

Department Stores 286

Department Stores Fashion Planning Fulfillment 286

Retail TouchPoints

NOVEMBER 18, 2020

Taking advantage of the surge in online grocery generated by COVID-19, Farmstead plans to bring its dark store fulfillment model to a third market: Raleigh-Durham, N.C. Farmstead began in the San Francisco Bay area and announced plans in September 2019 to expand into the Carolinas. in early 2021. Charlotte, N.C.

Planning 269

Planning Marketing Fulfillment Customer Experience 269

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Others didn’t plan to have them in the works for another one to three years. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. Either way, even retailers sitting on the fence need to plan.

Customer Experience 323

Customer Experience Checkout Consumer Marketing 323

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Retail TouchPoints

OCTOBER 1, 2020

of consumers said that they plan to spend about the same or more on holiday gifts compared to 2019 — the highest level recorded by Tinuiti in the past three years. of consumers said that they plan to spend about the same or more on holiday gifts compared to 2019 — the highest level recorded by Tinuiti in the past three years.

Fulfillment 318

Fulfillment Planning Consumer Shopping 318

Retail TouchPoints

JULY 19, 2021

and the company plans to have nationwide coverage by the end of this year. Uber has spent 2021 building out its delivery capabilities in a big way. billion in February 2021, adding beer, wine and spirits in more than 1,400 cities. more than doubling the availability of the offering.

Planning 279

Planning Grocer Supermarket Fulfillment 279

Retail TouchPoints

AUGUST 21, 2020

Amazon plans to invest $1.4 In Manhattan, where Amazon has acquired the Fifth Avenue building that previously housed Lord & Taylor , the company plans to accommodate approximately 2,000 workers in 630,000 square feet of new office space. 11 Fulfillment And Delivery Centers To Open In Metro Phoenix.

Fulfillment 205

Fulfillment Advertising Shipping Planning 205

Inside Retail

APRIL 27, 2021

Woolworths has announced its intention to build a 22,000sqm online fulfilment centre located in Auburn, Sydney, which will facilitate up to 50,000 online orders per week. The site is expected to begin construction in 2021, with an operational launch date in 2024. “To

Planning 243

Planning Supermarket Fulfillment Accounting 243

Retail TouchPoints

NOVEMBER 19, 2024

DoorDash also has introduced a one-year discounted DashPass plan for SNAP/EBT recipients for $4.99 Additionally, the platform has improved its DoubleDash offering; since its introduction in 2021, shoppers have been able to add items from an additional store after checking out without incurring an additional delivery fee.

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

AUGUST 24, 2020

Jeff Wilke, who began at Amazon in 1999, will leave his position as CEO of the Worldwide Consumer unit in Q1 2021. He will be succeeded by current SVP Worldwide Operations Dave Clark, another 20+-year Amazon veteran who has held managerial positions at several fulfillment centers and helped establish the company’s FC in Tokyo.

Consumer 225

Consumer Fulfillment Planning ATS 225

Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Stores and fulfillment centers are well staffed and our price position remains strong. Customers should expect to find the items they want [at] great values.”.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Inside Retail

AUGUST 23, 2021

And it doesn’t plan to stop there. Woolworths is also teaming up with Uber Direct which will see a portion of the orders made via Woolworths Online fulfilled by Uber. The post ‘Go anywhere, get anything’: Uber reveals plans for marketplace appeared first on Inside Retail.

Planning 246

Planning Fulfillment Supermarket Consumer 246

Retail TouchPoints

SEPTEMBER 23, 2022

Target will add as many as 100,000 seasonal associates to its workforce this holiday season, approximately the same number as in 2021. The retailer is hoping the higher starting wage range it announced in February 2022 , $15 to $24 per hour, will streamline its holiday hiring plans despite ongoing labor shortages. 24, 2022.

Planning 261

Planning Shopping Store Operations Fulfillment 261

Retail TouchPoints

JANUARY 2, 2025

billion Kroger-Albertsons tie-up as well as the November 2024 end of a planned Capri Holdings and Tapestry merger. After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. Walgreens Agrees to $192.5M

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

DECEMBER 21, 2022

FedEx is planning to cut an additional $1 billion in costs, citing weak demand that led to a disappointing profit for Q2 2023, which ended Nov. The reductions will add to cost-cutting measures announced in September to bring FedEx’s total fiscal savings plan for 2023 to $3.7 FedEx had expected revenue of $23.7

Planning 289

Planning Management Consumer Fulfillment 289

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Promotions 279

Promotions Shopping Consumer Fulfillment 279

Retail TouchPoints

MAY 18, 2023

SHEIN has officially launched its Europe, Middle East and Africa (EMEA) headquarters in Dublin City Centre, Ireland and is planning to host approximately 30 pop-up store events across the region this year to boost its profile with customers. The news comes as fellow Asia-based discount shopping app Temu picks up steam in the U.S.,

Planning 275

Planning Marketing Net Profit Finance 275

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 264

Fulfillment Store Operations Customer Experience Planning 264

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. In 2021, Aldi plans to open stores in its 38th state, Louisiana, and will break ground on a new regional headquarters and distribution center located in Loxley, Ala. The new DC also will support Aldi stores in southern Alabama and the Florida Panhandle.

Location 260

Location Planning Supermarket Marketing 260

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In Joe Yan, CEO, Wish Central to Wish’s turnaround effort has also been a drawn-out reshuffling of its C-suite.

Planning 338

Planning Consumer Shipping Shopping 338

Retail TouchPoints

JUNE 7, 2022

Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations. Clark has served in managerial positions at a number of fulfillment centers and helped establish the company’s Tokyo fulfillment center, and led the build out Amazon’s transportation network.

Consumer 288

Consumer Fulfillment Customer Experience Planning 288

Retail TouchPoints

JULY 10, 2024

has been operational since 2021, and the second, in Lancaster, Texas, is ramping up operations. Walmart already has opened four of five planned next-generation fulfillment centers , designed to expand access to next-day and two -day shipping for Walmart customers as well as to support clients of Walmart Fulfillment Services.

Fulfillment 270

Fulfillment Shipping Location Planning 270

Retail TouchPoints

MAY 13, 2022

Instacart has moved closer to a planned IPO after confidentially submitting a draft registration statement with the SEC on May 11, 2022, although specific details were not revealed. Among the offerings is its upgraded fulfillment solution, Carrot Warehouses.

Fulfillment 310

Fulfillment Supermarket Marketing Planning 310

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 260

Planning Location Checkout Marketing 260

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2%

Shopping 264

Shopping Shipping Beauty and Health Promotions 264

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. There will be demand.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

JULY 5, 2022

Amazon has delayed or canceled plans for at least 16 U.S. billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. Few other retailers can compete with Amazon’s reach even if many of its most recent plans have been put on hold. “We

Fulfillment 305

Fulfillment Planning Customer Experience Consumer 305

Retail TouchPoints

MARCH 31, 2022

Supply chain software provider ToolsGroup aims to help retailers plan and optimize sourcing and stock with the ToolsGroup Localized Assortment Planning and Allocation solution. Mi9 Retail Demand Management, which became part of ToolsGroup in November 2021, offers additional assortment planning and dynamic allocation capabilities.

Fulfillment 264

Fulfillment Planning Fashion Management 264

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Over one-third (37%) are assessing and implementing new technology solutions to increase supply chain efficiency, whilst 33% are splitting inventory to base fulfilment in existing UK and European facilities.

Fulfillment 165

Fulfillment Supply Chain Management Management Promotions 165

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. plan to start buying gifts earlier – the No.

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Drop-Shipping Fulfillment Consumer Shipping 306