Retail Focus

SEPTEMBER 9, 2021

After an exciting process of reviewing a record amount of entries, the shortlist for the third Creative Retail Awards has been revealed. The winners and highly commended entries will be announced at a unique awards ceremony to be held at Proud Embankment on 14th October 2021. Individual tickets and VIP booths can be reserved here.

Supermarket 313

Supermarket Payment Services Outdoor Fulfillment 313

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

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Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

APRIL 12, 2021

Enter low-code, which abstracts away many of the hurdles from the consumer-facing app development process. The low-code approach is built around a visual interface that allows users to assemble drag-and-drop code components, API-based services, machine learning, IoT capabilities and model-driven logic, and do it with Lego-like simplicity.

Payment Services 306

Payment Services Customer Experience Fulfillment Marketing 306

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal. Michaels gained access to some of A.C.

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Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

MARCH 24, 2021

In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. As we reflect back, we know that BOPIS and curbside have become essential services with long-term practicality.

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Payment Services Fulfillment Consumer Returns 297

Retail TouchPoints

JANUARY 11, 2021

“As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We Machine Learning-Powered Analytics Now Central to Demand Forecasting.

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Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

MAY 24, 2021

In another sign of the global growth of buy now, pay later services, Zip Co Ltd. million , with the deal expected to close in Q4 2021. Acquisition of the remaining shares of Spotii, for a price of approximately $16 million , is expected to be completed in Q3 2021. trillion ecommerce market, the world’s second-largest.

Merchant Services 264

Merchant Services Payment Services Fulfillment Marketing 264

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Advertising 189

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

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Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

Merchant Services 262

Merchant Services Payment Services Fulfillment Shipping 262

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S.,

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect. Customers don’t just want to buy a product — they want an experience. From Monolith to Microservices.

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Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. BNPL fulfills a need that previously wasn’t being met,” said Sharp. In fact, 50% of U.S

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Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

JANUARY 22, 2021

The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years. Part of the redesign of the store is all about finding the right balance of consumer pickup locations where inventory exists, where we store it and where and how fulfillment happens. ”.

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Payment Services Store Layout Fulfillment Consumer 273

Retail TouchPoints

JUNE 17, 2022

There are many operational efficiencies and synergies. So fast forward to today and we have approximately 96 active aggregators operating globally. We, Accel Club, raised $170 million funding in November 2021. Earnout payments are important pieces of the acquisition price jigsaw. Operational Excellence.

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Payment Services Accounting Marketing Fulfillment 305

Retail TouchPoints

MARCH 17, 2022

Walmart was already on something of a hiring spree: in 2021, the retailer added 5,500 pharmacists and pharmacy managers, 13,000 pharmacy technicians and 4,500 truck drivers across its private fleet. The hire of associates to support its technology operations aligns with the addition of technology hubs in Toronto and Atlanta.

Merchant Services 264

Merchant Services Payment Services Promotions Management 264

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

NOVEMBER 28, 2022

Additionally, Bluecore saw an 11% increase in Black Friday site traffic, a 5% increase in orders and a 1% increase in average order values compared to 2021. Mobile shopping once again played a major role on Black Friday, with 48% of digital sales coming from smartphones, up from 44% in 2021. 19 through Nov.

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Payment Services Fulfillment Accounting Consumer 278

Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. It was incredibly manual and inefficient,” said Diez-Simon. “If

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Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. Website traffic: More than 4.5

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Payment Services Promotions Shipping Planning 165

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. this holiday season compared to 2021, and McNamara cited consumer demand for more deals and promotions as a likely reason.

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Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

JULY 25, 2024

The arts and crafts retailer has offered same-day delivery via Instacart since April 2021. The retailer plans to support SNAP/EBT payment capabilities on DoorDash later this year for on-demand delivery of SNAP-eligible groceries.

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Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. trillion was spent globally on marketplaces in 2021, and two-thirds of B2C ecommerce sales now happen on marketplaces. A whopping $3.23

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Payment Services Merchant Services Consumer Customer Experience 245

Retail TouchPoints

JULY 8, 2021

However, these positive attitudes are dependent on factors like physical alternatives, costs and a dependable means of payment, along with credit terms. Marcotte: For all retailers, 2020 and 2021 was a time for creating or improving online access and fulfillment for shoppers impacted by COVID.

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Payment Services Consumer Shopping Returns 290

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. it operates in silos and unconnected platforms. True cross-channel loyalty.

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Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. This enables Instacart to expedite deliveries for Fairway Now, particularly during peak in-store hours.

Marketing 262

Marketing Payment Services Supermarket Location 262

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

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Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

AUGUST 29, 2023

Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods. Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland.

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Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon said associates will also be key in providing customer service, managing back-of-house operations and helping customers check out.

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Payment Services Apparel Inventory Management Department Stores 263

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Creating a Frictionless Returns Process. Fostering Systems Integration and Visibility. Next Steps.

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Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

JUNE 24, 2024

As an extension of this mission, M.M.LaFleur first ventured into resale in March 2021, fulfilling a pent-up need as shown by strong demand for the brand on third-party sites like Facebook and Poshmark, Twidwell explained. These capabilities, coupled with automatic price suggestions, make the selling process easy and seamless.

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Payment Services Drop-Shipping Promotions Consumer 209

I Vend

JANUARY 20, 2021

Here are our predictions on the tech trends that will shape retail in 2021. Cloud-based POS systems process and store transaction data online while an on-premise POS system stores data locally on the retailers store server. It makes the entire process a lot simpler, making it easier to setup and manage for retailers.

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Payment Services Social Commerce Checkout Fulfillment 98

Retail TouchPoints

JANUARY 14, 2021

Krista Bourne, SVP Consumer Sales and Operations for Verizon , and Fokke De Jong, CEO and Founder of Suitsupply shared insights on how their businesses are reinventing the shopper journey during a session at NRF 2021 — Chapter One. Customers have responded really well to appointment setting,” Bourne said during the session. “At

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Payment Services Customer Experience Apparel Fulfillment 207

Retail TouchPoints

JULY 13, 2021

After successfully launching a pair of NFT sneakers that were sold for $12 a piece , Gucci put an NFT up for auction inspired by its Fall/Winter 2021 collection. NFTs fulfill a need that was previously unmet,” Gabor said in an interview with Retail TouchPoints. “On The starting bid: $20,000.

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Payment Services Fulfillment Consumer Promotions 273

Inside Retail

SEPTEMBER 11, 2021

Speedy delivery is the name of the game for supermarket retailers all over the world right now, as major chains invest in micro fulfilment centres and explore dark stores in an effort to keep up with customers’ rising expectations during the pandemic. By the end of June 2021, Missfresh operated 625 mini-warehouses in 16 cities in China.

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Payment Services Merchant Services Fulfillment Marketing 130

Retail TouchPoints

OCTOBER 7, 2020

We went through a process of intense reopening over about eight weeks from mid-May to mid-July, which has since continued at a slower pace,” said Jordi Martin-Consuegra, EVP, Chief Administrative Officer and Deputy CEO at Hudson in an interview with Retail TouchPoints. The company is now operating approximately half of its locations.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214