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DoorDash Debuts Package Pickup Service to Streamline Returns

Retail TouchPoints

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 278
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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 312
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Holiday 2021 Wrap-Up: Safety Protocols and Early Shopping Led to a Successful Season

Retail TouchPoints

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. 24, 2021, according to data from Mastercard. 21, 2021, through Jan. drop in 2020. 21, 2021, through Jan. drop in 2020. “It’s Overall sales were up 8.5%

Shopping 299
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Ulta Partners with Happy Returns to Add Service to 1,300 Stores

Retail TouchPoints

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’ on average.

Consumer 312
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FedEx Aims to Amp Up Convenience with Package-less Returns Program

Retail TouchPoints

FedEx will launch FedEx Consolidated Returns, a solution designed to provide an easy ecommerce returns option that retailers can make available to shoppers, in early 2023. FedEx Consolidated Returns will be facilitated through supply chain services offered by FedEx Logistics and FedEx Office. of all U.S.

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A Financial Tale of Two Former DTC Darlings: Allbirds and Warby Parker

Retail TouchPoints

year over year — the highest the brand has seen since Q1 2021. The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. the year prior. year over year to $51.6