Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. ’ ” said Anderson.

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Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores.

Customer Experience 278

Customer Experience Store Operations Fashion Planning 278

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. and scaling up its plans for drone deliveries by partnering with Google parent company Alphabet.

Fulfillment 264

Fulfillment Store Operations Customer Experience Planning 264

Retail TouchPoints

DECEMBER 28, 2023

Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail. Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 271

Customer Experience Store Operations Planning Marketing 271

Retail TouchPoints

FEBRUARY 11, 2021

Some time in 2021 you’ll be on a Zoom call and a panelist will say, “We used 2020 to tackle important digital transformation projects that had been back-burnered.” Here’s to a safe, healthy, prosperous 2021. Last but not least, accelerated by the pandemic, many global supply chains made substantial investments in digital solutions.

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Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

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Store Operations Planning Location Customer Experience 299

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

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Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. billion in 2021. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1

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Sporting Goods Store Operations Accounting Location 264

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 299

Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

MARCH 1, 2023

“Innovation is a key operating principle for Hibbett as we continuously look for ways to improve the shopper experience and adapt to ever-changing consumer needs and wants,” said Ben Knighten, SVP of Store Operations for Hibbett in a statement. “We

Returns 278

Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

JANUARY 24, 2022

Kohl’s has been facing pressure from activist investors for some time, including a push to add nine independent candidates to its Board of Directors in February 2021 led by Macellum Advisors GP, Ancora Holdings, Legion Partners Asset Management and 4010 Capital.

Location 282

Location Customer Experience Management Shopping 282

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue.

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Location Shipping Apparel Returns 165

Retail TouchPoints

NOVEMBER 9, 2021

Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 299

Planning Marketing ATS Store Operations 299

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. In December 2020, more than half of returns from the company’s network of merchants were made in-store, despite the fact that COVID-19 cases were rising and store closures were rampant, said Geller.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

DECEMBER 7, 2020

has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. As a result, Men’s Wearhouse already has plans to expand the tech-driven concept to more locations through 2021. In an exclusive interview with Retail TouchPoints , Carrie Ask, Chief Customer Officer at Tailored Brands, Inc.,

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Customer Experience Location Consumer Apparel 299

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. In Q4 2021, it processed 70% of online orders through its stores.

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement.

Customer Experience 264

Customer Experience Management Store Operations ATS 264

Retail TouchPoints

MARCH 3, 2023

compared to Q4 2021. For FY 2023, Nordstrom is projecting a 4% to 6% revenue decline, including an approximately 250 basis point negative impact from the wind-down of its Canadian operations. The announcement came as Nordstrom reported its Q4 2022 and FY 2022 results. During Q4, which ended Jan. 28, 2023, net sales decreased 4.1%

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Accounting 277

Accounting Sporting Goods Store Operations Customer Experience 277

Retail TouchPoints

AUGUST 27, 2020

J.Crew Group has reached agreements with its landlords to improve lease terms for its stores, anticipating savings of approximately $70 million in 2020 and approximately $60 million in 2021. Since the bankruptcy filing, the company has trimmed the number of J.

Finance 348

Finance Planning Store Operations Customer Experience 348

Retail TouchPoints

DECEMBER 21, 2023

BB&B had been in decline over the past few years, fueled in part by an ill-fated foray into private label that began in March 2021 along with store closures and layoffs followed disappointing financial results in August 2022. Alicia Esposito 7. billion in retail shrink was due to ORC.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

MARCH 28, 2023

John Mocadlo From a single-store debut in December 2020, the retailer now operates 17 brick-and-mortar locations along with an ecommerce site and mobile app. He projects that Impossible Kicks will operate a total of 25 stores this year and 35 by 2024. John Mocadlo: We make it an attainable luxury experience.

Customer Experience 276

Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Look at their lifestyle.

Consumer 325

Consumer Shopping Shipping ATS 325

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. We also have an unmatched consumer experience in the store so that folks will select us.”. Medical or Recreational, Customer Experience Comes First.

Customer Experience 328

Customer Experience Consumer Promotions Shopping 328

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. That mandate was particularly urgent given The Paper Store’s brick-and-mortar growth strategy.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

MARCH 9, 2023

Dick’s has been diversifying the formats of its 850 total stores over the past few years, most recently with its February 2023 acquisition of Moosejaw from Walmart. The retailer: Introduced its House of Sport concept store in April 2021; Debuted its Going, Going, Gone! billion , up from $12.3

Location 264

Location Sporting Goods Planning Discount Store 264

Retail TouchPoints

NOVEMBER 9, 2022

Other notable retail partnerships include: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and.

Fulfillment 289

Fulfillment Wholesale Accounting Consumer 289

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

FEBRUARY 9, 2024

billion in 2021 — and experts expect this year’s total to continue to rise. This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. Retail crime was a hot topic throughout 2023, and it’s easy to see why. billion in 2022, up from $93.9

Loss Prevention 277

Loss Prevention Jewelry Customer Experience Management 277

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Returns Fashion 290

Retail TouchPoints

JULY 25, 2024

Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The arts and crafts retailer has offered same-day delivery via Instacart since April 2021.

Payment Services 263

Payment Services Supermarket Planning Marketing 263