Retail TouchPoints

FEBRUARY 23, 2021

Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix. In fact, Smartly.io Facebook Remains Top of Mind.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. RECOMMENDED LISTENING: Riding the Social Commerce Wave. Historically, many defined social commerce as any sale influenced by social channels.

Social Commerce 259

Social Commerce Consumer Marketing Advertising 259

Retail TouchPoints

SEPTEMBER 16, 2021

Research from Meredith indicates that consumers are craving cooking inspiration, with the publisher predicting that views of “Meal Plans”-related articles and plans will be up 30% across its sites in 2021 versus last year. We are focused on meeting customers where they are discovering inspirational content and enhance the customer experience.

Social Commerce 298

Social Commerce Shopping Planning Consumer 298

Retail TouchPoints

AUGUST 10, 2021

Rite Aid Chief Retail Officer Andrew Persaud will discuss how the retailer’s reimagining of the traditional store experience has created closer connections with its customers. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. These are just a sampling of the sessions that fill the retailX 2021 agenda.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

FEBRUARY 9, 2024

is an important market for Shein, and we are thrilled to establish a presence in the Seattle area as we continue enhancing our fulfillment process and improving the customer experience,” said Andy Huang, Head of U.S. in late 2023 after first expanding to the area in 2021. Fulfillment and Logistics at Shein in a statement.

Fulfillment 264

Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

SEPTEMBER 14, 2022

Unfortunately that ancient (1989) bit of cinematic wisdom hasn’t exactly held true in the modern field of social media, where platforms including TikTok , Facebook and Instagram are increasingly pulling back on social commerce initiatives that have failed to attract enough of the right players. is livestream shopping.

Social Commerce 278

Social Commerce Shopping Advertising Consumer 278

Retail TouchPoints

FEBRUARY 1, 2022

The retailer also has: Created live shopping events with strong social commerce elements; Launched a New York City flagship store focused on its Reddy private label brand in November 2021 ; and Launched a retail media network in May 2021. But other pet care retailers are vying to be leader of the pack.

Social Commerce 263

Social Commerce Planning Shopping Location 263

Retail TouchPoints

JUNE 3, 2021

E-commerce University 2021. Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. billion industry by the end of 2021. Access Now.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Evaluating 2020 Metrics and Planning for 2021. This is a chance to get your entire team in one room and plan for 2021 together. Website traffic: More than 4.5

Payment Services 165

Payment Services Promotions Shipping Planning 165

Inside Retail

FEBRUARY 17, 2025

Customer We all know customer behaviour can be fickle; after all, we are all shoppers. But if you have never heard of social commerce, now is the time to stand up and pay attention. Statista has reported that the global value of social commerce will grow from US$1.3 Lets start with some fun facts.

Payment Services 130

Payment Services Social Commerce Department Stores Consumer 130

Retail TouchPoints

JUNE 22, 2022

Shopify has launched a number of new integrations aimed at helping retailers meet shoppers wherever they are — across social media, stores and in-person events. billion Tweets mentioning business globally in 2021 alone. The integration can help retailers access Twitter’s untapped demand — there were 6.5

Merchant Services 289

Merchant Services Payment Services Social Commerce Shopping 289

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. Back in January 2021, it meant speculative trading card investments.

Consumer 336

Consumer Customer Experience Marketing Fulfillment 336

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

Returns 289

Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

SEPTEMBER 29, 2022

is making significant investments in the space with the launch of an AR Lab in 2021 to help brands develop AR experiences and the acquisition of AR commerce company Vertebrae earlier this year, among other moves. Those three competitors in particular are also leading the charge in social commerce.

Social Commerce 297

Social Commerce Consumer Shopping Returns 297

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 241

Home Furnishings Merchant Services Supermarket Social Commerce 241

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. However, building and deploying an app in 2021 is part of a far more complex and multifaceted consideration than it was a decade ago.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Retail TouchPoints

OCTOBER 24, 2022

Investments will focus on areas including the customer experience, circular inventory and services, and social commerce. Circular fashion has been a growing business for eBay, which saw a 7,000% increase in searches for “pre-loved fashion” during May to August 2022 compared to the same period in 2021.

Fashion 264

Fashion Social Commerce Promotions Customer Experience 264

Retail TouchPoints

MARCH 1, 2021

The amount and quality of content associated with products is so vital to Sam’s Club that the retailer plans to step up its use of product scorecards in 2021. “We Producing videos with buyers talking about what they’re passionate about, and why they buy what they buy, gives us an opportunity to leverage social commerce ,” said Mancilla.

Consumer 290

Consumer Social Commerce Promotions Planning 290

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer. (I

Merchant Services 115

Merchant Services Customer Experience Social Commerce Fashion 115

Retail TouchPoints

DECEMBER 22, 2021

Much to their surprise they actually like it — and so do their customers. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ Beyond meeting customer demand, luxury’s entrance into ecommerce also is helping brands meet more customers.

Social Commerce 277

Social Commerce Consumer Shopping Marketing 277

Retail TouchPoints

AUGUST 12, 2022

Among the solutions chosen for the 2022 cohort were tools that support sustainability by repurposing garments in both the physical and digital worlds — solutions that can advance the evolution of retail personalization with innovations in areas such as the metaverse, NFTs, gaming, social commerce and product returns.

Social Commerce 243

Social Commerce Fashion Returns Consumer 243

Retail TouchPoints

FEBRUARY 19, 2021

. • The Big Find with QVC and HSN: Two-thirds of the 90+ emerging brands that Qurate Retail Group ’s QVC US and HSN plan to introduce in 2021 are either women-owned or minority-owned. The Curated by Kohl’s assortment is refreshed on a quarterly basis, and to kick off 2021 it will include Black-owned businesses include Aya Paper Co.

Apparel 289

Apparel Location Planning Accessories 289

Retail TouchPoints

DECEMBER 21, 2023

BB&B had been in decline over the past few years, fueled in part by an ill-fated foray into private label that began in March 2021 along with store closures and layoffs followed disappointing financial results in August 2022. Alicia Esposito 7. billion in retail shrink was due to ORC.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

APRIL 4, 2022

years to shape our recommendations engine, and we scaled it to all seven of our brands in 2021, where it’s driven $100 million in incremental revenue,” said Yasir Anwar, CTO and Digital Officer at Williams-Sonoma. It took us 2.5

Social Commerce 277

Social Commerce Consumer Marketing ATS 277

Retail TouchPoints

APRIL 7, 2022

Social commerce. Those are just some of the emerging technologies that use inspiration and interactivity to capture the customer’s attention and drive conversion to site. million and $13 million in Q2 and Q3 2021 respectively. Delivering Inspiration Across the Whole Customer Journey. Livestreaming.

ATS 287

ATS Merchant Services Visual Merchandising Fashion 287

Retail TouchPoints

JANUARY 19, 2023

The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.

Social Commerce 298

Social Commerce Consumer Marketing Shopping 298

Retail TouchPoints

DECEMBER 16, 2021

The TalkShopLive integration with Walmart includes a connection through the retailer’s commerce API, so all brands with products distributed by Walmart can also create shoppable content by using its platform. Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season.

Checkout 264

Checkout Shopping Consumer Point of Sale 264

Retail TouchPoints

NOVEMBER 5, 2021

Additionally, while Wayfair operates brick-and-mortar stores, it sees its strongest opportunities in digital commerce. In Q3 2021, Wayfair generated $3.1 The retailer also suffered a net loss of $78 million in Q3 2021, compared to a $173.1 million in revenue, down from $3.8 million during the same period in 2020.

Shopping 264

Shopping Consumer Social Commerce Customer Experience 264

Retail TouchPoints

OCTOBER 6, 2022

this holiday season compared to 2021, and McNamara cited consumer demand for more deals and promotions as a likely reason. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6% YOY growth this holiday season, whereas department stores will only see a 0.3%

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Customer Experience 208

Customer Experience Management Promotions Fashion 208

Retail TouchPoints

JULY 20, 2022

The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021. In addition, 12 companies outperformed last year’s leader, with scores ranging from 73% to 85%.

Consumer 288

Consumer Customer Experience Inventory Management Shopping 288

Retail TouchPoints

FEBRUARY 18, 2022

The company also debuted a series of shoppable street murals in partnership with American Express; and BNPL provider Klarna acquired the AI-powered shoppable content engine Toplooks and integrated its capabilities into the Klarna platform.

Fast Fashion 286

Fast Fashion Fashion Marketing Shopping 286

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? Are you thinking about how the US retail trade industry fared during the first quarter of 2021? trillion in the first quarter of 2021. trillion in 2021. Considering these retail stats, you can expect that the future of retail will be bright in 2021.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

JULY 9, 2020

To adapt and thrive in the long term, luxury brands will have to “accelerate their e-Commerce growth and re-create the luxury experience online,” explained Adam Freede, CEO of MadaLuxe Group , a distributor of luxury fashion. Promotion of the film to spotlight the Dior Autumn-Winter 2020-2021 Haute Couture collection.

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. will surpass $1 trillion in 2022.

Fulfillment 279

Fulfillment Checkout Consumer Returns 279

Retail TouchPoints

FEBRUARY 15, 2024

That said, AI is proving incredibly useful when it comes to answering quick questions and relieving the burden of customer service professionals, allowing these employees to focus on more complex customer needs. These complex interactions are your proving ground for a more connected customer experience.

Consumer 263

Consumer Customer Experience Shopping Marketing 263