Retail TouchPoints

DECEMBER 10, 2024

Apples retail expansion builds on investments the company already has made in Saudia Arabia, including the all-women Apple Developer Academy, which opened in Riyadh in 2021 in partnership with the Saudi Arabian government, Tuwaiq Academy and Princess Nourah bint Abdulrahman University.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

NOVEMBER 19, 2024

Additionally, the platform has improved its DoubleDash offering; since its introduction in 2021, shoppers have been able to add items from an additional store after checking out without incurring an additional delivery fee. DoorDash also has introduced a one-year discounted DashPass plan for SNAP/EBT recipients for $4.99

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

JUNE 3, 2022

PowerReviews is providing the technology and services to support the reviews, including the ability for the brands to syndicate their user-generated content to related product pages on Albertsons’ sites to help ensure a consistent shopping experience. in a statement.

Grocer 304

Grocer Customer Experience Planning Shopping 304

Retail TouchPoints

NOVEMBER 28, 2024

Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. Mobile wallets provide the convenience shoppers have come to expect. Retailers must optimize their platforms to capture this demographic.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail Gazette

NOVEMBER 28, 2024

Asda’s ongoing search to appoint a permanent CEO has so far yielded no results since Roger Burnley’s early departure in 2021 – despite the role offering a potential pay package of up to £10m. His transformation expertise could come in handy as Asda as it looks to improve the store and customer experience.

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail Focus

OCTOBER 23, 2024

From pottery collectors to British ex-pats who are familiar with the brand, to younger customers who recognise its Halo cup from the Netflix show Squid Game, Denby’s key markets include South Korea, China, India, United States and Europe which, pre-Brexit, accounted for a sizable proportion of revenue.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Retail Focus

MARCH 28, 2025

Over the last three years, DECATHLON has continued to grow within a difficult context, while achieving a significant -13% reduction in CO2 emissions since 2021, thanks to the substantial development of circular models, the use of decarbonised materials and cleaner energy.

Customer Experience 147

Customer Experience Accounting Promotions ATS 147

Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail Focus

OCTOBER 30, 2024

The Chinese luxury consumer’s preferences were taken into account when Dior launched a series of pop-up stores in China in 2021. In some of its pop-up stores, Dior has gone a step further by offering personalised shopping experiences in its pop-ups, allowing customers to design bespoke items that reflect their individual tastes.

Location 246

Location Consumer Store Layout Shopping 246

Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services. The rest is all about entertainment.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

DECEMBER 22, 2021

A pilot of the technology started in late 2020, with the partners gathering feedback from participating passengers including details on the experience, cost and the desire to have autonomous deliveries in airports.

Store Operations 312

Store Operations Customer Experience Location ATS 312

Retail TouchPoints

DECEMBER 6, 2024

Since launching our Little Planet brand in 2021, weve prioritized sustainable innovation and established practices that benefit all our brands, with investments in resources such as GOTS-certified organic cotton and sustainably sourced materials.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

OCTOBER 30, 2024

PetSmart already offers delivery via Instacart as well as Uber Eats , and in October 2021 the retailer partnered with Allivet for pet prescription deliveries. PetSmart has partnered with Grubhub to offer on-demand delivery of more than 14,000 items from its 1,400+ locations in all 50 states.

Location 173

Location Customer Experience ATS Fulfillment 173

Retail TouchPoints

MARCH 2, 2023

Thomas has led the brand as President and CEO since February 2020, including through the spinoff of Saks Off 5th ’s ecommerce operations in June 2021. I am fortunate to have a best-in-class leadership team that will take SaksOff5th.com forward with a focus on customer experience.”

Customer Experience 285

Customer Experience Promotions ATS Marketing 285

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

APRIL 1, 2025

Boardriders had previously partnered with NewStore to launch the Roxy Club App in 2021. Since a soft launch in mid-February 2025, the new app has generated revenue that exceeded initial development costs, underscoring the importance of mobile as a key touch point.

Marketing 147

Marketing Shopping Customer Experience ATS 147

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Retailers can use AI training to equip their employees with the tools needed to make sure that integrated AI is used in ways that respect and enhance the customer experience.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

DECEMBER 28, 2023

Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail. Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ”

Finance 289

Finance Customer Experience Consumer Marketing 289

Inside Retail

FEBRUARY 25, 2025

Justin Kestelman founded Hommey in 2020 and opened its first store in 2021 and its second in 2022. Now, with a greater knowledge of what it takes to blend online convenience with tangible experiences, Hommey is opening the doors to its third retail hub in Fitzroy. And have they made you approach your store opening in 2025 differently?

Location 147

Location Customer Experience Shopping ATS 147

Retail TouchPoints

SEPTEMBER 13, 2022

Despite the decrease, the number of active subscribers was still 27% higher than the 97,614 figure from the same period in 2021. . The restructuring plan focuses mainly on a reduction in workforce, with some closures of open roles and reduced backfills, as Rent the Runway reorganizes to focus on customer experience and company growth.

Operating Expenses 292

Operating Expenses Planning Customer Experience 292

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

FEBRUARY 28, 2023

The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. Mares joins Saks Off 5th with more than 20 years of retail experience, most recently as Head of Ecommerce and Omnichannel for DTC brand Untuckit.

Customer Experience 271

Customer Experience Store Operations Planning Marketing 271

Retail TouchPoints

DECEMBER 9, 2024

.” Of course, theres always the chance that things can go wrong, especially when a high-priced product doesnt end up meeting customer expectations, as with the now infamous $825 Chanel calendar from 2021.

Shipping 272

Shipping Jewelry Consumer Wholesale 272

Retail TouchPoints

NOVEMBER 22, 2023

“Collectively, the entire process builds density to lower the cost of delivery, which we can reinvest back into the customer experience,” wrote McKeehan. The retailer will use the parcel stations to enhance fulfillment services for other retailers delivered via Walmart GoLocal , which the company introduced in August 2021.

Fulfillment 264

Fulfillment Store Operations Customer Experience Planning 264

Retail TouchPoints

JULY 5, 2022

Census Bureau found that ecommerce sales as a percentage of total retail sales declined slightly in Q1 2022 compared to Q4 2021, even though they grew 2.4% We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve

Fulfillment 305

Fulfillment Planning Customer Experience Consumer 305

Retail TouchPoints

AUGUST 19, 2024

Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses. By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

APRIL 18, 2023

We are thrilled with the results and the impact it has had on both our customers and our sales associates.” ” Road Runner and Creative Realities have been working together since 2021, and the new digital signage features have been successfully deployed at 15 locations to date.

Customer Experience 287

Customer Experience Location Planning Shopping 287

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. experienced in 2021. This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”. Retail sales fell 0.6% in November 2022 compared to the previous month, though they were up 6.5% last year to 16.5%

Returns 290

Returns Home Furnishings Department Stores Customer Experience 290

Retail TouchPoints

MARCH 20, 2025

But as with most good ideas, competitors followed, customers left, and with them went revenues. In a bid to bring more variety to its offering, Stitch Fix introduced Freestyle in 2021, allowing users to shop individual items anytime from a selection that was curated using the same algorithm as that for Fixes.

Returns 279

Returns Fashion Shipping Shopping 279

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping 305

Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

JUNE 7, 2022

Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations. After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1.

Consumer 288

Consumer Fulfillment Customer Experience Planning 288

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Inside Retail

JULY 2, 2023

Pet Circle continues to be an innovator in the pet industry, with an unwavering commitment to building an exceptional digital-first customer experience,” said Matt Roberts, co-founder and partner of Prysm Capital. The investment in Pet Circle is subject to receipt of customary regulatory approvals.

Customer Experience 241

Customer Experience Consumer Marketing 241

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Apparel 279

Apparel Promotions Customer Experience Marketing 279