Retail TouchPoints

JANUARY 10, 2022

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. 24, 2021, according to data from Mastercard. 21, 2021, through Jan. The consumers’ concern about health and safety is still there, just like it was a year ago,” said McCall.

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Shopping Drop-Shipping Returns Shipping 299

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec. trillion , up from $1.1

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Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. Gravitating to Story Ads.

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Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

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Returns Shipping Fulfillment Management 264

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Offering too many can cause an analysis paralysis mindset for some consumers – but the second half of that is at the business level.

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Shipping Checkout Customer Retention Fulfillment 130

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

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Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

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Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. And the number-one prediction for holiday 2021: 1. Black Friday Will be the Day of BOPIS.

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Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Shopping Shipping Consumer Planning 312

Inside Retail

SEPTEMBER 7, 2021

In response to these challenges, ShipStation has released a new Ebook, Streamline Your Order Fulfilment Process: How to Optimise Your Shipping for Success, supported by BigCommerce and First Move Digital. It’s packed full of practical advice on how to manage a successful e-commerce business in 2021 and beyond. .

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Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2%

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Shopping Shipping Beauty and Health Promotions 264

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

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Customer Experience Returns Shipping Consumer 289

Independent Retailer

JULY 26, 2022

With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

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Shipping Returns Fulfillment Consumer 92

Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. But consumers are starting to focus on sustainability as a primary determining factor. Websites and apps provide the perfect platform to educate consumers on more than just color and size. Don’t Stop at Shoes.

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Consumer Sporting Goods Apparel Promotions 263

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). It reported the highest single day of sales on May 4, 2020. It really had no choice, its executives told Forbes. Kendra Scott also created a curbside pickup program.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though they’ve seen success, relationships built solely on in-person interactions aren’t scalable.

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Consumer Shopping Shipping Accounting 264

Inside Retail

SEPTEMBER 25, 2021

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. billion on online retail in the 12 months to May 2021, around 13.2

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Consumer Fulfillment Sporting Goods Returns 246

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

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Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

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Shipping Checkout Consumer ATS 299

Inside Retail

MAY 16, 2023

Research has found that nearly a third of Australian consumers have had a parcel stolen, lost or damaged in a 12-month period – including instances of doorstep parcel theft. Research by Australian fintech company Ship-Safely found that about 82 per cent of Australians made an online purchase last year spending up to $63.8

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Shipping Merchant Services Checkout Consumer 130

Retail TouchPoints

DECEMBER 7, 2021

Despite supply chain disruptions, inflation and the new COVID-19 Omicron variant, the National Retail Federation is now saying that 2021 holiday sales increases could actually beat original forecasts. Consumers remain in solid financial shape and do not appear to be stretched. in 2021 and 4.6% in October.

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Consumer Shipping Shopping ATS 290

Inside Retail

JUNE 3, 2021

There are also plans to introduce investor perks such as free shipping and discounted pricing on beer. But consumers can also make one-off purchases on the site. Fortunately, the uptick in sales over Covid has continued, with May 2021 sales surpassing the same month last year. The website itself is such a big channel for us.

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Consumer Shipping Accounting Marketing 231

Retail TouchPoints

OCTOBER 4, 2022

The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials. The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. compared to the full cost of $14.99

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Payment Services Shipping Planning Consumer 278

Independent Retailer

APRIL 1, 2021

As part of the “ Consolidated Appropriations Act, 2021, ” in the most recent COVID-19 relief bill signed into law on December 27, 2020, Congress amended the Prevent All Cigarette Trafficking (“PACT”) Act of 2009 to apply to e-cigarettes and all vaping products. shipping providers to jump on board with banning vape products.

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Shipping Accessories Consumer Shopping 78

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

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Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

NOVEMBER 10, 2021

Consumers can directly search the Borrow collection or discover items available for rental browsing the website. ba&sh will offer a curated selection of fall/winter 2021 pieces across ready-to-wear categories including dresses, knits, outerwear, tops and bottoms. The service is powered by B2B rental technology platform CaaStle.

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Retail TouchPoints

AUGUST 13, 2021

As data privacy increases, it becomes more and more challenging to get data about [consumers] from other places. It means I can see the product on Facebook and I can check out directly from there, or if I walk into a store and they don’t have something in my size I can order it from within the store and have it shipped to my house.

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail Bound

NOVEMBER 22, 2021

The global shipping industry has operated in a harmonious dance of infinite moving parts for decades, but all it took was one virus-sized domino to fall over and throw the global trade infrastructure into chaos. One of the most disastrous effects of this global shipping crisis is the staggering increase in cost to ship.

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Shipping Fulfillment Customer Experience Finance 52

Independent Retailer

FEBRUARY 24, 2022

Department of Commerce Retail Indicator Division released the December 2021 Monthly Retail Trade Report on Wednesday February 16th, which showed that brick-and-mortar stores grew faster than ecommerce for the first time ever. retail sales for 2021 equaled $6.6 retail sales for 2021 equaled $6.6

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Shipping Consumer Shopping Returns 102

Independent Retailer

APRIL 15, 2021

As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. Believe it or not, there are many different ways to satisfy consumers while not stretching your business thin with all the added costs.

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Shipping Returns Customer Retention Consumer 65

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail Focus

MAY 27, 2021

As we enter the second quarter of 2021, the UK continues to live under social restrictions. While shopping from home is both convenient and less time consuming, from an environmental point of view, this is has caused some damaging effects to the environment. That’s our list of ways retailers can be more sustainable in 2021.

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Shipping Accounting Returns Consumer 130

Mass Relators

OCTOBER 18, 2021

NEW YORK – More than 80% of Americans are worried that their packages will arrive late or they’ll be victims of fraud this holiday season, according to a new consumer study released Monday. The challenge for retailers will be to deliver an exceptional experience regardless of where, when and how consumers choose to shop.

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Shipping Promotions Shopping Consumer 52

Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. The pandemic has made consumers more open to alternative return options. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items.

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Returns Shipping Consumer Management 282

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. With that in mind, retailers are wise to spend the 2021 holiday run-up leaning into non-physical gift options for customers. Top Consumer Stress Factors. Late Start for Many Consumers. Helping Procrastination Pay Off.

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Shopping Shipping Finance Advertising 264