Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. And the number-one prediction for holiday 2021: 1. Black Friday Will be the Day of BOPIS.

Merchant Services 311

Merchant Services Payment Services Fulfillment Promotions 311

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

Returns 261

Returns Shipping Fulfillment Management 261

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 300

Consumer Shopping Shipping ATS 300

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Consumer 259

Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. Gravitating to Story Ads.

Advertising 257

Advertising Social Commerce Consumer Marketing 257

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Planning 322

Planning Consumer Shipping Shopping 322

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

Shopping 295

Shopping Shipping Consumer Planning 295

Small Biz Trends

JUNE 23, 2021

A large majority of consumers (66%) expect free shipping on every purchase they make online. An even larger number (80%) expect free shipping when ordering a certain dollar amount on online products. These were some key insights of the Q2 2021 Consumer Trends Report issued by Jungle Scout.

Shipping 141

Shipping Consumer Shopping Retail Trends 141

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2%

Shopping 257

Shopping Shipping Beauty and Health Promotions 257

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 264

Consumer Fulfillment Shipping Location 264

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 267

Consumer Shopping Shipping Marketing 267

Inside Retail

SEPTEMBER 25, 2021

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. billion on online retail in the 12 months to May 2021, around 13.2

Consumer 246

Consumer Fulfillment Sporting Goods Returns 246

Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. But consumers are starting to focus on sustainability as a primary determining factor. Websites and apps provide the perfect platform to educate consumers on more than just color and size. Don’t Stop at Shoes.

Consumer 230

Consumer Sporting Goods Apparel Promotions 230

Retail TouchPoints

AUGUST 13, 2021

As data privacy increases, it becomes more and more challenging to get data about [consumers] from other places. It means I can see the product on Facebook and I can check out directly from there, or if I walk into a store and they don’t have something in my size I can order it from within the store and have it shipped to my house.

Merchant Services 293

Merchant Services Payment Services Fulfillment Advertising 293

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though they’ve seen success, relationships built solely on in-person interactions aren’t scalable.

Consumer 254

Consumer Shopping Shipping Accounting 254

Retail TouchPoints

DECEMBER 7, 2021

Despite supply chain disruptions, inflation and the new COVID-19 Omicron variant, the National Retail Federation is now saying that 2021 holiday sales increases could actually beat original forecasts. Consumers remain in solid financial shape and do not appear to be stretched. in 2021 and 4.6% in October.

Consumer 272

Consumer Shipping Shopping ATS 272

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). It reported the highest single day of sales on May 4, 2020. It really had no choice, its executives told Forbes. Kendra Scott also created a curbside pickup program.

Jewelry 212

Jewelry Merchant Services Customer Experience Wholesale 212

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

Customer Experience 255

Customer Experience Returns Shipping Consumer 255

Inside Retail

JUNE 3, 2021

There are also plans to introduce investor perks such as free shipping and discounted pricing on beer. But consumers can also make one-off purchases on the site. Fortunately, the uptick in sales over Covid has continued, with May 2021 sales surpassing the same month last year. The website itself is such a big channel for us.

Consumer 231

Consumer Shipping Accounting Marketing 231

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 306

Returns Drop-Shipping Merchant Services Shipping 306

Retail TouchPoints

JANUARY 28, 2021

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. The question now is: what do these new “pandemic personas” look like, and how can retail marketers cater to their new needs to set benchmarks for a successful 2021? Socially-Conscious Sally.

Consumer 255

Consumer Marketing Retail Marketing Shopping 255

Retail TouchPoints

AUGUST 3, 2021

Modular replacement parts are available, allowing consumers to repair broken items rather than simply tossing them away. Packaging is made from post-consumer paper, printed with vegetable-based inks and uncoated for 100% recyclability. for millennial and Gen Z consumers” with products people are “proud to use.”.

Consumer 334

Consumer Shipping Finance Planning 334

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

Shipping 285

Shipping Checkout Consumer ATS 285

Retail TouchPoints

SEPTEMBER 28, 2021

The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.; However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping 294

Shipping Consumer Planning Marketing 294

Retail TouchPoints

OCTOBER 4, 2022

The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials. The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. compared to the full cost of $14.99

Payment Services 261

Payment Services Shipping Planning Consumer 261

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 245

Returns Drop-Shipping Wholesale Shipping 245

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Drop-Shipping 281

Drop-Shipping Fulfillment Consumer Shipping 281

Retail TouchPoints

JULY 15, 2021

With rental becoming increasingly popular among today’s conscious consumers, Eddie Bauer’s new program is still a solid bet. The retailer’s rental offerings can be shipped anywhere in the contiguous U.S.

Outdoor 293

Outdoor Apparel Shipping Retailing Pricing 293

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Offering too many can cause an analysis paralysis mindset for some consumers – but the second half of that is at the business level.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Shipping 307

Shipping Fulfillment Inventory Management Customer Experience 307

Inside Retail

SEPTEMBER 7, 2021

In response to these challenges, ShipStation has released a new Ebook, Streamline Your Order Fulfilment Process: How to Optimise Your Shipping for Success, supported by BigCommerce and First Move Digital. It’s packed full of practical advice on how to manage a successful e-commerce business in 2021 and beyond. .

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. billion in spending on previously owned items in 2021, an increase of 24% from the $55.9 billion items.

Shipping 273

Shipping Consumer Accounting Apparel 273

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. With that in mind, retailers are wise to spend the 2021 holiday run-up leaning into non-physical gift options for customers. Top Consumer Stress Factors. Late Start for Many Consumers. Helping Procrastination Pay Off.

Shopping 239

Shopping Shipping Finance Advertising 239

Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. The pandemic has made consumers more open to alternative return options. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items.

Returns 226

Returns Shipping Consumer Management 226

Retail TouchPoints

NOVEMBER 10, 2021

Consumers can directly search the Borrow collection or discover items available for rental browsing the website. ba&sh will offer a curated selection of fall/winter 2021 pieces across ready-to-wear categories including dresses, knits, outerwear, tops and bottoms. The service is powered by B2B rental technology platform CaaStle.

Fashion 229

Fashion Clienteling Shipping Retailing Pricing 229

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. Ongoing Strategies for Success.

Fulfillment 274

Fulfillment Shipping Consumer Management 274

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. In combination with changes in worker attitudes and consumer behavior, these shifts have weakened the industry’s long-standing low-wage model.

Home Furnishings 294

Home Furnishings Shipping Fulfillment Consumer 294