Retail TouchPoints

OCTOBER 5, 2021

Rent the Runway has filed its IPO, joining the growing roster of circularity-focused digital brands that have gone public in 2021, including resale platforms Poshmark and ThredUP. Rent the Runway — which allows users to rent, subscribe and buy designer apparel and accessories — plans to list on the NASDAQ under the ticker “RENT.”.

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Planning Accessories Apparel Fashion 320

Inside Retail

MARCH 10, 2025

Since entering the region in 2021, GMG has grown to more than 200 stores, with a target of reaching 400 within the next five years. The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. We distinguish ourselves by focusing on well-being.

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Retail TouchPoints

OCTOBER 4, 2021

Here are the Top 10 predictions retailers should keep in mind as they plan, implement and finalize their holiday strategies. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

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Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

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Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

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Consumer Shopping Shipping ATS 325

Retail TouchPoints

JANUARY 10, 2022

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. 24, 2021, according to data from Mastercard. 21, 2021, through Jan. The consumers’ concern about health and safety is still there, just like it was a year ago,” said McCall.

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Retail TouchPoints

OCTOBER 12, 2022

In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food.

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Location Planning Fast Fashion Shopping 306

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations.

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Consumer Fulfillment Customer Experience Planning 288

Inside Retail

JANUARY 9, 2025

True, some stores offered lay-by plans that would let you pay for goods in instalments. BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont.

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

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Planning Sporting Goods Accessories Apparel 329

Retail TouchPoints

JULY 7, 2022

billion mobile augmented reality (AR) users by 2024 Players on Roblox, a well-known gaming metaverse, posted nearly 10 billion hours in playing time in Q1 2021, with players averaging 156 minutes per day . A Metaverse Preparedness Action Plan. My recommendation is to get this plan done this year. Craft your data plan.

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Planning Advertising Marketing Consumer 295

Retail TouchPoints

JANUARY 16, 2022

Retailers and CPG brands can use that strong desire to support like-minded businesses by developing CSR plans that resonate with their target audience, whether that’s a customer segment or a pool of key job candidates. Accenture, April 2021 Developing a Holistic CSR Strategy. Attributing CSR progress also relies heavily on data.

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Planning Merchant Services Beauty and Health Consumer 297

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

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Consumer Shopping Shipping Marketing 290

Retail TouchPoints

MARCH 23, 2022

Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America. To that end, Nike plans to begin testing a new Jordan-only store concept in North America in 2023.

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Planning Wholesale Sporting Goods Accounting 289

Retail TouchPoints

DECEMBER 21, 2022

FedEx is planning to cut an additional $1 billion in costs, citing weak demand that led to a disappointing profit for Q2 2023, which ended Nov. The reductions will add to cost-cutting measures announced in September to bring FedEx’s total fiscal savings plan for 2023 to $3.7 FedEx had expected revenue of $23.7

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Planning Management Consumer Fulfillment 289

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. It is this facet of the modern economy that consumers have begun to reject. The Fastest-Growing Channel in Retail’. “ The Cool Factor.

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Consumer Fashion Apparel Returns 351

Retail TouchPoints

SEPTEMBER 29, 2023

We now have over 1,400 stores and ecommerce sites across 31 countries, and as we head into 2024, we are excited to bring Toys ‘R’ Us to consumers everywhere.” brick-and-mortar retailing in late 2021 with a 20,000-square-foot flagship store at New Jersey’s American Dream mall , followed by 452 Toys ‘R’ Us shop-in-shops at Macy’s in 2022.

Planning 299

Planning Specialty Retailers Shipping Returns 299

Retail TouchPoints

DECEMBER 2, 2021

Dollar General is preparing to embark on a massive expansion as it comes off a strong Q3 2021. The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022.

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Planning Location Consumer Marketing 305

Retail TouchPoints

OCTOBER 31, 2022

Looking ahead, we remain confident in our expansion plans and continue to see plenty of opportunity to grow to at least 2,900 Ross Dress for Less and 700 dd’s DISCOUNTS locations over time.” billion in Q1 2021 to $4.3 billion in Q1 2022, which prompted the retailer to revise its forecast for the remainder of the year.

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Location Fulfillment Planning Marketing 278

Retail TouchPoints

DECEMBER 6, 2024

The new store concept was unveiled at Carters first flagship in Atlanta this past October, with plans to expand the concept nationwide by 2026. The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

MARCH 7, 2023

As part of the retailer’s plans to open 100 locations in 2023, Ross Stores opened 11 Ross Dress for Less and eight dd’s Discounts stores in 13 states during February and March. 28, 2023, but the retailer attributed the drop to a phenomenal Q4 2021 in which comparable sales jumped 13%. billion in 2021. billion versus $18.9

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Planning Apparel Department Stores Discount Store 264

Retail TouchPoints

JUNE 9, 2022

Mere days after announcing plans to leave Amazon after 23 years at the company, Dave Clark has unveiled his next role — CEO of supply chain startup Flexport. Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. He’ll take the reins at Flexport a few months later on Sept.

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Consumer Fulfillment Planning ATS 278

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 289

Consumer Fulfillment Shipping Location 289

Retail TouchPoints

MARCH 21, 2023

billion generated in Q4 2021. The plan to do that — dubbed “Lace Up” — will include simplifying operations and investing in “core banners and capabilities.” Other plans include a reset of the retailer’s loyalty program and the development of an enhanced omnichannel experience. 28, 2023, with sales down 0.3% billion from the $2.34

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Planning Location Management Consumer 278

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 306

Consumer Advertising Shrinkage Marketing 306

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

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Finance Payment Services Consumer Shopping 289

Retail TouchPoints

NOVEMBER 21, 2022

The retailer aims to create a consumer-driven demand engine by growing its ecommerce operations while adjusting its global operations, including halting a planned expansion into Japan. 18 call with investors. Having a stronger backbone and technology enablers will be a key priority for us going forward.”.

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Planning Store Operations Returns Marketing 304

Retail TouchPoints

MAY 22, 2023

The largest increase took place from 2021 to 2022 when shoplifting complaints increased 44% year-over-year to reach almost 64,000 , many of which were committed by organized theft rings , according to New York State Assemblymember Jenifer Rajkumar in a statement.

Planning 279

Planning Kiosk Management Consumer 279

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. of gift cards purchased in September-October 2021, up from 19.6%

Shopping 312

Shopping Shipping Consumer Planning 312

Inside Retail

JANUARY 9, 2025

True, some stores offered lay-by plans that would let you pay for goods in instalments. BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont.

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Retail TouchPoints

MAY 18, 2023

SHEIN has officially launched its Europe, Middle East and Africa (EMEA) headquarters in Dublin City Centre, Ireland and is planning to host approximately 30 pop-up store events across the region this year to boost its profile with customers. The news comes as fellow Asia-based discount shopping app Temu picks up steam in the U.S.,

Planning 275

Planning Marketing Net Profit Finance 275

Inside Retail

FEBRUARY 21, 2023

Following its store launch in Sydney earlier this year, Hong Kong-based tech accessories brand Casetify is planning to expand across Australia, as part of a larger goal of reaching 100 stores globally by 2025. According to Kofod, the brand’s e-commerce and bricks-and-mortar stores work in tandem to offer a strong direct-to-consumer presence.

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Planning Accessories Location Consumer 246

Retail TouchPoints

MARCH 21, 2024

In the ever-evolving landscape of ecommerce, retailers face the ongoing challenge of adapting their cloud infrastructure to meet the demands of unpredictable consumer behavior. That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand. So Who’s Doing It Well?

Planning 258

Planning Customer Experience Management Promotions 258

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business. To visually see those ingredients is a really important part of the consumer journey.

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Management Beauty and Health Consumer Store Operations 200

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017.

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Shopping Department Stores Planning Accounting 289

Inside Retail

DECEMBER 4, 2024

In the same report, Lacik stated, “We are transforming the perception of Pandora into a full jewelry brand and unlocking the next chapter of our growth by attracting more consumers to our brand. Iny 2021, Pandora shifted from sourcing mined diamonds to using only lab-grown stones.

Jewelry 130

Jewelry Planning Consumer Marketing 130

Inside Retail

MARCH 26, 2025

The global retail industry was transformed overnight as stores were forced to close or severely limit in-person shopping, supply chains were disrupted and consumers faced unprecedented levels of fear and uncertainty. Daniel Kitay: Funday launched in April 2021, but the journey started well before that.

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Specialty Store Returns Payment Services Consumer 130