Retail TouchPoints

JULY 15, 2024

But with such an expansive reach — one that extends across its branded channels as well as a robust network of national, regional and local retailers — Fender has sought better ways to understand the behaviors of these consumers and engage with them in more intentional and relevant ways.

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Inside Retail

SEPTEMBER 13, 2024

Makeup artist turned brand founder Hilary Holmes is challenging traditional beauty marketing tactics that leverage and profit from consumer insecurity through her cosmetics company Holme Beauty. Holme Beauty was founded in 2021 in Melbourne, but the idea had been brewing for almost two decades prior.

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Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. Have a simple checkout process.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 trillion today to $5.4

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Retail TouchPoints

AUGUST 18, 2023

billion in sales in 2021. It strengthens long-term relationships with shoppers and encourages interaction between the consumers and their most loved brands. Comparatively, the traditional coupon offering is too time consuming, inconvenient and, frankly, impersonal.

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Retail TouchPoints

APRIL 3, 2023

Build-A-Bear Workshop has appointed Julia Fitzgerald as its new Chief Marketing Officer with the goal of further driving the company’s profitable growth through the “strategic evolution of the company and monetization of the powerful brand equity.” The company also generates 10 billion media impressions annually.

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Inside Retail

SEPTEMBER 6, 2023

While Rolex is an internationally recognised brand, Bucherer isn’t as well known outside of Europe and the US, and operates in a highly homogenised luxury and jewellery retail market. “I It’s driving customers into a dark secondary market, where they risk buying a lemon, or, worse, a fake,” he stressed.

Marketing 264

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Retail TouchPoints

AUGUST 4, 2023

Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

FEBRUARY 14, 2023

Still, for many new brands hitting the market today, disruption of legacy norms, and brands, is the goal, And whether he likes it or not, Dubitsky is very good at it. His answer was that] the biggest thing you buy as a consumer is your home, and he didn’t just mean in scale and size, he meant financially, emotionally.

Consumer 277

Consumer Marketing Promotions Wholesale 277

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

Consumer 336

Consumer Customer Experience Marketing Fulfillment 336

Retail TouchPoints

APRIL 5, 2023

Consumers and retailers are turning to resale more than ever amid economic uncertainty, according to ThredUp ’s 11th annual Resale Report , conducted by GlobalData. consumers ( 52% ) shopped secondhand apparel in 2022. the online resale market is the fastest growing, with 21% growth [expected annually] over the next five years.

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Fast Fashion Apparel Fashion Consumer 277

Retail TouchPoints

MAY 18, 2023

Nearshoring is a key component of SHEIN’s business model, allowing the company to maintain the speedy fulfillment times that have helped drive its popularity with consumers. SHEIN also is planning to host 30 or so pop-up events across EMEA this year, to allow “consumers to experience products first-hand.”

Planning 275

Planning Marketing Net Profit Finance 275

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar plans to invest in marketing initiatives to introduce new consumers to the brand and support strong consumer engagement worldwide.

Wholesale 330

Wholesale Accessories Apparel Brand Management 330

Retail TouchPoints

JANUARY 2, 2024

“This judgment is not only a fair ruling for JD.com to resist the ‘choose-one’ monopoly behavior, but also a landmark moment for the rule of law to maintain the order of fair competition in the market,” according to a JD.com statement. “It In 2021, Alibaba was fined a record $2.75

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Marketing Planning Consumer 325

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. Consider the Value of Marketplaces.

Merchant Services 324

Merchant Services Marketing Customer Experience Consumer 324

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Drop-Shipping 306

Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

OCTOBER 5, 2022

Known for its commitment to sustainability, Allbirds has been fortifying its brick-and-mortar presence since its IPO in November 2021. million generated during the first half of 2021, and an increase of 52% compared to the first half of 2020. million compared to $117.5 The company attributed a 27% U.S.

Sporting Goods 317

Sporting Goods Outdoor Marketing Consumer 317

Retail TouchPoints

DECEMBER 6, 2024

That is why Carters, the baby and childrens retailer behind Carters, OshKosh BGosh, Little Planet and Skip Hop , recently implemented a fresh direction and approach that spans marketing, product development and even store design. Reimagined marketing creative and campaigns that authentically demonstrate the new realities of modern parenthood.

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Visual Merchandising Apparel Marketing Fashion 288

Retail TouchPoints

AUGUST 29, 2022

Consumers understand the value of their data and need assurance that companies are protecting it. It only takes one mobile app privacy violation or data breach to send consumers off to a competitor. Consumer trends show desktop no longer rules the word of digital retail.

Payment Services 312

Payment Services Consumer Marketing Customer Experience 312

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Linnartz will officially join the athletic performance brand on Feb. ” .

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Finance Customer Experience Consumer Marketing 289

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 12 to 12:30 p.m.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

NOVEMBER 23, 2022

The holiday season is just as important for cannabis as it is for other areas of retail, with Green Wednesday (the day before Thanksgiving), Black Friday and the leadup to Christmas all driving sales spikes in 2021, according to Surfside’s The Season of Green report. From a marketing perspective, why would you ignore the activity happening?”

Marketing 279

Marketing Promotions Retail Marketing Returns 279

Retail TouchPoints

APRIL 26, 2024

billion in 2021, according to the American Pet Products Association. Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. Consumers want what is best for their dog; it’s personal. Americans spent $136.8

Wholesale 278

Wholesale Consumer Marketing Advertising 278

Retail TouchPoints

JUNE 7, 2022

Valued at $5 billion in 2021, the global BNPL market is projected to be worth upwards of $39 billion by 2030, according to Grand View Research. However, an increase in missed payments and skyrocketing interest rates are putting a damper on consumer and investor enthusiasm.

Payment Services 329

Payment Services Consumer Marketing ATS 329

Retail TouchPoints

MAY 13, 2022

While Instacart shared a valuation of $39 billion following a $265 million funding round in March 2021, by March 2022 the company had slashed its valuation by nearly 40% to approximately $24 billion , according to Bloomberg. Instacart, in a statement to CNN Business , said that the reduction was due to new market conditions. “[We

Fulfillment 310

Fulfillment Supermarket Marketing Planning 310

Retail TouchPoints

JUNE 3, 2021

Two years ago, online retail’s market share was sitting at 13.6% , according to eMarketer. E-commerce University 2021. Marketing: There are a multitude of channels and tactics that allow you to maximize customer reach and engagement. You cannot rely on consumers’ imagination and guesswork,” Chatterjee advised. Access Now.

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Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

NOVEMBER 8, 2022

This move seemed solid in early 2021 when the home furnishings category was booming, but as consumer spending has slowed — especially for big ticket items like furniture — Overstock and its competitors are now looking at balance sheets that are much less appealing. As the fourth -largest online retailer of home furnishings in the U.S.,

Home Furnishings 288

Home Furnishings Returns Marketing Consumer 288

Retail TouchPoints

JULY 8, 2024

The retailer joins several supermarket retailers that have stopped accepting checks, including Aldi , Whole Foods Market and Lidl. annually between 2018 and 2021, with a total of 11.2 According to the Federal Reserve , the number of payments made by check has been declining, dropping 7.2% billion that year.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. Media and Advertising Became More Contextual (and Measurable) Marketing teams are feeling more pressure to perform.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

OCTOBER 12, 2022

Consumers are once again enjoying the benefits of shopping in-store and are purchasing for a range of activities such as expanded social events or a wardrobe refresh as they return to the office,” says Jacob Hawkins, Forever 21 Chief Marketing, Digital and Omni Officer in a statement.

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Location Planning Fast Fashion Shopping 306

Retail TouchPoints

FEBRUARY 28, 2022

That’s why firms like Panoramic Ventures are focusing on investing in companies that support the acceleration of the NFT and blockchain market. For example, in late 2021, its portfolio company, GigLabs, raised a $4.5 As a result, these tech giants have relied on developing advertising models that monetize, and leverage, consumer data.

Advertising 325

Advertising Consumer Marketing Customer Experience 325

Retail TouchPoints

MAY 17, 2022

There was a time, not too long ago, when it took a lot of convincing to get consumers to consider secondhand. Now, both consumers and the retailers that serve them are quite willingly jumping on the resale bandwagon, driving an already hot sector toward even further growth. Retailers and Brands Take the Baton.

Apparel 321

Apparel Fast Fashion Fashion Consumer 321

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

DECEMBER 28, 2023

Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278