Retail TouchPoints

APRIL 13, 2023

Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. For example, 16% of consumers purchased natural wine in 2021 and sparkling wines are also rising in popularity. Driving Direct-to-Consumer Wine Sales Many wine and spirits brands are capitalizing on a direct-to-consumer model.

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Marketing Shipping Consumer Advertising 300

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. fashion market this year alone. It is this facet of the modern economy that consumers have begun to reject. The Cool Factor.

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Consumer Fashion Apparel Returns 345

Inside Retail

SEPTEMBER 13, 2024

Makeup artist turned brand founder Hilary Holmes is challenging traditional beauty marketing tactics that leverage and profit from consumer insecurity through her cosmetics company Holme Beauty. Holme Beauty was founded in 2021 in Melbourne, but the idea had been brewing for almost two decades prior.

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Marketing Consumer Customer Experience Location 263

Inside Retail

JANUARY 9, 2025

In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Its easy to see why so many consumers like BNPL.

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Retail Focus

DECEMBER 10, 2021

Go-getting campaigns from the likes of Tesco have been answered by consumers embracing the festive spirit and showing not only rising confidence but also greater spending intent. The majority of this cash is still in the bank, with many consumers looking to splurge during the holiday season.”. . Seasonal spirits are running high.

Consumer 311

Consumer Shopping Promotions Fashion 311

Retail TouchPoints

AUGUST 25, 2022

Between inflation, increased marketing costs — especially paid ads — seasonal shipping costs surcharges and potential supply chain disruptions, finding every last opportunity to increase profits during the busiest time of the year is critical for brands. Otherwise you may find consumers flocking to your competitors to grab those early deals.

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Marketing Shipping Promotions Accounting 308

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 256

Consumer Shopping Shipping Marketing 256

Retail TouchPoints

MARCH 18, 2022

A growing number of consumers are concerned about how their purchasing decisions impact the planet, but even the most sustainability-savvy customer may be confused about how best to align purchases with their green principles. Consumers Overwhelmed by Insufficient or Contradictory Sustainability Info. In fact, half of the 1,000 U.S.

Apparel 283

Apparel Consumer Merchant Services Jewelry 283

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

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Planning Consumer Shipping Shopping 311

Retail TouchPoints

MAY 23, 2023

consumers keep spending despite historically high inflation, and with so many brands vying for attention in the digital space, it’s important to stay up to date with the latest trends to remain competitive. Digital marketing is a constantly evolving field — and new trends often emerge due to changes in consumer behavior and technology.

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Marketing Advertising Consumer ATS 248

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 trillion today to $5.4

Consumer 295

Consumer Advertising Shrinkage Marketing 295

Retail TouchPoints

JULY 15, 2024

But with such an expansive reach — one that extends across its branded channels as well as a robust network of national, regional and local retailers — Fender has sought better ways to understand the behaviors of these consumers and engage with them in more intentional and relevant ways.

Marketing 243

Marketing Consumer Wholesale Accessories 243

Inside Retail

SEPTEMBER 6, 2023

While Rolex is an internationally recognised brand, Bucherer isn’t as well known outside of Europe and the US, and operates in a highly homogenised luxury and jewellery retail market. “I It’s driving customers into a dark secondary market, where they risk buying a lemon, or, worse, a fake,” he stressed.

Marketing 264

Marketing ATS Consumer Accounting 264

Retail TouchPoints

AUGUST 18, 2023

billion in sales in 2021. It strengthens long-term relationships with shoppers and encourages interaction between the consumers and their most loved brands. Comparatively, the traditional coupon offering is too time consuming, inconvenient and, frankly, impersonal.

Marketing 220

Marketing Promotions Location Consumer 220

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

Consumer 314

Consumer Customer Experience Marketing Fulfillment 314

Retail TouchPoints

AUGUST 4, 2023

Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

Payment Services 219

Payment Services Kiosk Marketing Inventory Management 219

Retail TouchPoints

JULY 22, 2021

2021 is set to be both, with an eager consumer base and historical precedent on its side. The dates for 2021 have yet to be announced, but one thing is sure — expectations are high following the Year of COVID ecommerce boom. There’s a large chunk of consumers now in the middle class, and they have a lot of disposable income.

Merchant Services 326

Merchant Services Consumer Shopping Accounting 326

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018. this brand speaks to me).

Accounting 350

Accounting Shopping Consumer ATS 350

Retail TouchPoints

JUNE 3, 2021

Two years ago, online retail’s market share was sitting at 13.6% , according to eMarketer. E-commerce University 2021. Marketing: There are a multitude of channels and tactics that allow you to maximize customer reach and engagement. You cannot rely on consumers’ imagination and guesswork,” Chatterjee advised. Access Now.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

AUGUST 29, 2022

Consumers understand the value of their data and need assurance that companies are protecting it. It only takes one mobile app privacy violation or data breach to send consumers off to a competitor. Consumer trends show desktop no longer rules the word of digital retail.

Payment Services 299

Payment Services Consumer Marketing Customer Experience 299

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar plans to invest in marketing initiatives to introduce new consumers to the brand and support strong consumer engagement worldwide.

Wholesale 288

Wholesale Accessories Apparel Brand Management 288

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 303

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Drop-Shipping Fulfillment Consumer Shipping 269

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised.

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Location Store Layout Consumer Shopping 246

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. Consider the Value of Marketplaces.

Merchant Services 276

Merchant Services Marketing Customer Experience Consumer 276

Retail TouchPoints

NOVEMBER 23, 2022

The holiday season is just as important for cannabis as it is for other areas of retail, with Green Wednesday (the day before Thanksgiving), Black Friday and the leadup to Christmas all driving sales spikes in 2021, according to Surfside’s The Season of Green report. From a marketing perspective, why would you ignore the activity happening?”

Marketing 254

Marketing Promotions Retail Marketing Returns 254

Retail TouchPoints

FEBRUARY 25, 2022

Livestream shopping has taken off in China, with the market growing at a compound annual growth rate (CAGR) of more than 280% between 2017 and 2020 to reach an estimated $171 billion in 2020. Nike’s direct connection to consumers is paying off. Through 2021, nearly all the major U.S. Retailers Going Live.

Shopping 291

Shopping Consumer Marketing Planning 291

Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Email marketing. “Email marketing for ecommerce businesses is, without a doubt the most cost-effective way to advertise. in 2019 to 14.9% Advertising.

Payment Services 357

Payment Services Advertising Returns Checkout 357

Retail TouchPoints

OCTOBER 12, 2022

Consumers are once again enjoying the benefits of shopping in-store and are purchasing for a range of activities such as expanded social events or a wardrobe refresh as they return to the office,” says Jacob Hawkins, Forever 21 Chief Marketing, Digital and Omni Officer in a statement.

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Location Planning Fast Fashion Shopping 288

Inside Retail

JUNE 4, 2024

As of last year, Erewhon had amassed a total ending market value (EMV) of $60 million, exceeding more accessibly priced grocery chains like Sam’s Club ($59 million EMV) or Sprouts ($27 million EMV), a report by influencer marketing platform CreatorIQ stated.

Grocer 278

Grocer Consumer Fashion Marketing 278

Inside Retail

JANUARY 9, 2025

In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Its easy to see why so many consumers like BNPL.

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 240

Payment Services Checkout Wholesale Consumer 240

Retail TouchPoints

JANUARY 11, 2022

But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with broader corporate social responsibility (CSR) strategies. Consumer Demands Accelerate Sustainability Priorities. of purchases.

Consumer 304

Consumer Merchant Services Fashion Accounting 304

Inside Retail

NOVEMBER 4, 2024

They will also be given access to the Australian market with minimum capital, streamlined logistics through consolidated batch shipments, and increased visibility through the retail space. Established in 2021, Frankie General Store offers a curated selection of small-batch, artisanal products from the Philippines and Australia.

Consumer 130

Consumer Marketing ATS Accessories 130

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Linnartz will officially join the athletic performance brand on Feb. ” .

Finance 251

Finance Customer Experience Consumer Marketing 251

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 310

Checkout Shopping Customer Experience Returns 310

Retail TouchPoints

JULY 8, 2024

The retailer joins several supermarket retailers that have stopped accepting checks, including Aldi , Whole Foods Market and Lidl. annually between 2018 and 2021, with a total of 11.2 According to the Federal Reserve , the number of payments made by check has been declining, dropping 7.2% billion that year.

Payment Services 261

Payment Services Supermarket Checkout Marketing 261