Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

Fulfillment 270

Fulfillment Checkout Visual Merchandising Kiosk 270

Retail TouchPoints

AUGUST 24, 2020

Jeff Wilke, who began at Amazon in 1999, will leave his position as CEO of the Worldwide Consumer unit in Q1 2021. He will be succeeded by current SVP Worldwide Operations Dave Clark, another 20+-year Amazon veteran who has held managerial positions at several fulfillment centers and helped establish the company’s FC in Tokyo.

Consumer 176

Consumer Fulfillment Planning ATS 176

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment 260

Fulfillment Drop-Shipping Apparel Shipping 260

Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. And the number-one prediction for holiday 2021: 1. Black Friday Will be the Day of BOPIS.

Merchant Services 314

Merchant Services Payment Services Fulfillment Promotions 314

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 346

Consumer Customer Experience Accounting Shopping 346

Inside Retail

SEPTEMBER 25, 2021

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. billion on online retail in the 12 months to May 2021, around 13.2

Consumer 246

Consumer Fulfillment Sporting Goods Returns 246

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 272

Consumer Shopping Shipping Marketing 272

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 269

Consumer Fulfillment Shipping Location 269

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 140

Consumer Payment Services Fulfillment Advertising 140

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Consumer 260

Consumer Merchant Services Payment Services Drop-Shipping 260

Inside Retail

SEPTEMBER 7, 2021

Some of the biggest hurdles they faced were developing strategies to keep up with customer demand and order fulfilment. In response to these challenges, ShipStation has released a new Ebook, Streamline Your Order Fulfilment Process: How to Optimise Your Shipping for Success, supported by BigCommerce and First Move Digital.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 258

Consumer Loss Prevention Fulfillment Store Layout 258

Inside Retail

FEBRUARY 17, 2022

Based on customer insights and market trends, Swisslog, as an industry leader with successful micro fulfilment centres (MFCs) and e-grocery fulfilment centres (EFCs) operating across the globe, has identified five trends that will shape e-grocery fulfilment this year. E-grocery orders get smaller and more frequent. .

Fulfillment 130

Fulfillment Grocer Supermarket Shopping 130

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Over one-third (37%) are assessing and implementing new technology solutions to increase supply chain efficiency, whilst 33% are splitting inventory to base fulfilment in existing UK and European facilities.

Fulfillment 146

Fulfillment Supply Chain Management Management Promotions 146

Retail TouchPoints

OCTOBER 31, 2022

billion in Q1 2021 to $4.3 Analysts predict the off-price retailer will perform well into 2023 as consumers continue to reduce their spending due to inflation, according to NASDAQ. ” Ross Stores reported a disappointing performance at the beginning of the year, with the company’s sales declining from $4.5 billion to $4.6

Location 258

Location Planning Fulfillment Marketing 258

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

Returns 261

Returns Shipping Fulfillment Management 261

Retail TouchPoints

JUNE 9, 2022

Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. Clark was instrumental in building out Amazon’s now “legendary” (as Peterson called it) fulfillment, logistics and transportation network. He’ll take the reins at Flexport a few months later on Sept. 1, 2022 and join the company’s Board at the same.

Consumer 262

Consumer Fulfillment Planning ATS 262

Inside Retail

MAY 19, 2021

In KPMG’s Responding to consumer trends in the new reality report, our research details findings from 75,000 consumer survey responses taken over four months, from May to September 2020, across 12 countries. We will explore the four key themes emerging from our research and how retailers need to respond to the changed consumer.

Consumer 246

Consumer Department Stores Finance Fulfillment 246

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 306

Consumer Shopping Shipping ATS 306

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. These are four with staying power: 1.

Customer Experience 293

Customer Experience Checkout Consumer Marketing 293

Inside Retail

DECEMBER 20, 2021

In 2021, the festive period has continued to change. In November, consumers became aware of global supply chain issues, spiking fear into them that Christmas shopping may be a major challenge. Consumers will continue shopping earlier. The post 2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Shopping 246

Shopping Fulfillment Consumer Customer Experience 246

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 255

Fulfillment Social Commerce Customer Retention Consumer 255

Retail TouchPoints

APRIL 26, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Promotions 273

Promotions Shopping Consumer Fulfillment 273

Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Merchant Services 293

Merchant Services Payment Services Fulfillment Advertising 293

Retail Minded

FEBRUARY 24, 2022

2021 was unlike any other year in commerce history, pushing digitalization full speed ahead thanks to the pandemic forcing retailers to adapt to changes in consumption, channel shifts, supply chain, customer expectations and more. . 1 : CONSUMERS DEMAND SPEED, FLEXIBILITY AND CONTROL. 2 : CONSUMER EXPECTATIONS ARE STRONGER THAN EVER.

Fulfillment 111

Fulfillment Markdowns Specialty Retailers Consumer 111

Inside Retail

JULY 15, 2024

The closure of Booktopia has presented the Australian retail and publishing industry with a gap and a lesson in consumer behaviour. Booktopia’s peak coincided with the pandemic lockdowns, when it brought in$224 million in sales in 2021 and $241 million in 2022 – yet the company never turned a profit.

Fulfillment 290

Fulfillment Shipping Consumer Returns 290

Retail TouchPoints

OCTOBER 1, 2020

of consumers said that they plan to spend about the same or more on holiday gifts compared to 2019 — the highest level recorded by Tinuiti in the past three years. Just because consumers are looking to spend less doesn’t mean they are cutting out spending completely. Massive Ecommerce Demand Contributing to a Longer Season.

Fulfillment 282

Fulfillment Planning Consumer Shopping 282

Retail TouchPoints

JANUARY 13, 2021

This phenomenon helped large, digitally savvy retailers like Target , Home Depot and Walmart thrive and earned them spots among the top 10 retailers in CI&T ’s Connected Retail Report , which was presented during Chapter 1 of the 2021 NRF Big Show. The firm started with a list of 75 of the largest retailers in the U.S.

Customer Experience 256

Customer Experience Fulfillment Returns Shopping 256

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Additionally, consumers can shop on Sephora’s website for same-day delivery powered by DoorDash Drive, the company’s white label fulfillment platform. As part of the new partnership, DoorDash has launched a Beauty tile on its home page. Items from U.S.

Fulfillment 264

Fulfillment Wholesale Accounting Consumer 264

Retail TouchPoints

APRIL 14, 2022

sellers using its Fulfillment by Amazon (FBA) services a 5% per-item surcharge designed to address fast-rising costs, particularly for fuel. In March alone, the Consumer Price Index for All Urban Consumers rate rose 1.2% For the first time in its history, Amazon will charge U.S. The country’s inflation rate reached 8.5%

Fulfillment 282

Fulfillment Accounting Consumer 282

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Planning 327

Planning Consumer Shipping Shopping 327

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. As retail and consumer preferences continue to evolve, we’re thrilled to be bringing our customers this added convenience and serve them in new ways.”

Fulfillment 261

Fulfillment Shopping Marketing Consumer 261

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Drop-Shipping 286

Drop-Shipping Fulfillment Consumer Shipping 286

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . 3 Unexpected Benefits of Fast Fulfillment. 3 Unexpected Benefits of Fast Fulfillment. More Sales.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). It reported the highest single day of sales on May 4, 2020. It really had no choice, its executives told Forbes. Kendra Scott also created a curbside pickup program.

Jewelry 219

Jewelry Merchant Services Customer Experience Wholesale 219