Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

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Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

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Inside Retail

MAY 2, 2021

At the risk of using yet one more trendy phrase, consumers also want “shoppertainment”. Download the Future of Retail Report and learn how to leverage the Five Drivers for success in 2021 and beyond. The post The future of retail: Five consumer drivers for success in 2021 & beyond appeared first on Inside Retail.

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Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. Future Commerce partnered with Method + Mode to conduct broad consumer research over a period of three months ending in January 2021.

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Retail TouchPoints

AUGUST 24, 2020

Jeff Wilke, who began at Amazon in 1999, will leave his position as CEO of the Worldwide Consumer unit in Q1 2021. Jeffrey Wilke. I’m planning to retire in Q1 of next year,” wrote Wilke in an Amazon blog post.

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Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

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Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

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Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. of users charged at least one late fee in 2021, up from 7.8% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% of users charged at least one late fee in 2021, up from 7.8%

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Retail TouchPoints

JANUARY 15, 2021

The first-ever all-digital CES 2021 welcomed 2,000 exhibitors that unveiled next-gen innovations across a variety of sectors, including almost 700 startups from 37 countries. New companies exhibiting at CES 2021 included ASUS, BioIntelliSense, Bose, Sono Motors and Volvo Penta.

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Retail Times

JULY 20, 2024

Consumer confidence grew by 6.8 Consumer confidence grew by 6.8 However, the net sentiment towards disposable income (-23.1%) remained significantly below where it was in Q1 2021 (-10.3%) when consumers […] If you want more information Retail Times get in touch!

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Consumer 52

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. These are four with staying power: 1.

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Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. And the number-one prediction for holiday 2021: 1. Black Friday Will be the Day of BOPIS.

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Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. We’re Less Engaged — But Still Scrolling.

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Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

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Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations.

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VMS

JUNE 7, 2021

Breakout Session: Pivoting to Meet New Consumer Demands: Creating a Brand Extension. As a new retail landscape emerges post-pandemic, consumers have already made it clear they crave authentic connection and real experiences with their brands. Register today for IRDC 2021 in Denver, Sept.

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Inside Retail

NOVEMBER 14, 2023

Australian consumers are becoming more conscious of the social, environmental, and economic implications of their purchasing choices. A recent report by Baptist World Aid, based on responses from over 2000 Australians surveyed by research firm McCrindle in September, revealed an increased awareness of the impact of consumer choices.

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Retail TouchPoints

JANUARY 10, 2022

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. 24, 2021, according to data from Mastercard. 21, 2021, through Jan. The consumers’ concern about health and safety is still there, just like it was a year ago,” said McCall.

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Retail TouchPoints

MARCH 18, 2022

A growing number of consumers are concerned about how their purchasing decisions impact the planet, but even the most sustainability-savvy customer may be confused about how best to align purchases with their green principles. Consumers Overwhelmed by Insufficient or Contradictory Sustainability Info. In fact, half of the 1,000 U.S.

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Retail TouchPoints

NOVEMBER 1, 2021

Google Shopping has teamed up with the fashion and pop culture publication PAPER to create a shoppable digital magazine highlighting the top trends of 2021 based on Google Trends data. Readers can shop the magazine — 21of21: A Shoppable Magazine of the Trends That Defined the Year — directly in Google Shopping.

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Inside Retail

MARCH 9, 2023

Between January 10, 2020 and November 2, 2021, the retailer admitted that its online terms of business contained “misleading statements” which illustrated that “consumers were only entitled” to a refund, repair or replacement if they notified the business within two business days of receiving a faulty product.

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Independent Retailer

APRIL 8, 2021

Last year brought many unexpected challenges for both retailers and consumers alike. Amid all of these changes and uncertainty, it is vital for indie retailers to understand the changes in consumer behavior due to COVID-19. For their 2021 edition, 5WPR took a closer look at Gen Z, those aged 16 to 21, in their survey.

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Retail TouchPoints

JUNE 2, 2021

Prime Day 2021 will officially span June 21 and 22, featuring more than 2 million deals across categories including fashion, electronics, toys, home décor and automotive. Prime Day 2021 Will be Driven by Loyalty and Discounts. consumers increased or maintained their spending on Amazon in Q2 2021, according to a survey by JungleScout.

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Inside Retail

AUGUST 17, 2022

As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . This shows that consumers are researching online to find the product they are after before they head to a retail store to buy it. Representing 19.3 Search engines.

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Retail TouchPoints

APRIL 30, 2021

Cut to March 2021 — a second stimulus package, the American Rescue Plan (ARP), is signed into law, and online spending surges to record-breaking heights. In fact, in the three weeks following the ARP’s passage on March 11, 2021, U.S. consumers spent $8 billion more online than the normally projected total for that period.

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Retail TouchPoints

JANUARY 11, 2021

With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period. Real-time data is the key for 2021. CPG will thrive with D2C. The auto industry speeds to digital.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

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Retail TouchPoints

MARCH 22, 2021

31, 2021, reached $2.3 However, while Alber acknowledged the role ecommerce played in making up for slow brick-and-mortar sales, she still expects the store to be a key component of the retailer’s 2021 success. Revenue in Q4 2020, which ended Jan. billion , up 25.7% year-over-year.

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Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

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Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

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Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. These are our predictions for retail in 2021. Consumer Behavior has Changed for Good. Consumer Behavior has Changed for Good.

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Inside Retail

AUGUST 23, 2023

The Australian Bureau of Statistics (ABS) released its count of business entries and exits for the 2022-2023 financial year on Tuesday, revealing the formation of 406,365 businesses, or 66,000 fewer than in 2021-2022. per cent in 2021-2022, outlining the post-lockdown boom in consumer spending. The downturn equates to a 1.4

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Inside Retail

NOVEMBER 29, 2021

“From in-store retailers to online, and even viral TikTok must haves, these Black Friday sales show that independent businesses are having a massive impact on global e-commerce [and] consumer support for independent brands is at an all-time high.”.

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Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. So after a year of such rapid transformation, what can we expect to see in 2021? And how will permanently altered consumer behaviors shape online payment preferences?

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Retail Wire

JANUARY 12, 2023

The Consumer Price Index in December fell 0.1 percent, the slowest gain since October 2021. The annual rate of inflation for December was up 6.5 The annual rate in November was 7.1 percent.

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Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at stores across the nation.

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