Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

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Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

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Payment Services Merchant Services Shopping Checkout 298

Inside Retail

NOVEMBER 18, 2024

From November 2018 to November 2021, Bunnings implemented a trial FRT at 63 stores in Victoria and NSW, capturing the faces of every visitor. ” Consumer advocacy group Choice has welcomed the Privacy Commissioner’s determination and said it must serve as a warning for businesses.

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Accounting Consumer ATS 264

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

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Consumer Shopping Shipping Marketing 290

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised.

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Location Consumer Store Layout Shopping 246

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Finance 289

Finance Payment Services Consumer Shopping 289

Inside Retail

NOVEMBER 27, 2024

With consumer sentiment and discretionary spend down, many retailers are already facing reduced profit margins and a higher cost of doing business, making hefty discounting for prolonged periods a particularly costly exercise. Since 2021, LSKD has joined in on the “Black November” sales period, starting its discounting earlier each year.

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Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

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Planning Consumer Shipping Shopping 338

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont. We found that consumers who used BNPL spent an average of 6.42 Why might they be spending more?

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Merchant Services Payment Services Consumer Checkout 264

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

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Consumer Advertising Shrinkage Marketing 306

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Inside Retail

NOVEMBER 14, 2023

Australian consumers are becoming more conscious of the social, environmental, and economic implications of their purchasing choices. A recent report by Baptist World Aid, based on responses from over 2000 Australians surveyed by research firm McCrindle in September, revealed an increased awareness of the impact of consumer choices.

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Consumer Shopping Fashion Fast Fashion 264

Inside Retail

JANUARY 22, 2025

According to the Australian Bureau of Statistics (2021), Aboriginal and Torres Strait Islander people make up 20.6 Taking collective action The retail industry continues to make headlines around January 26 annually, as consumers look to them to mirror the social temperature. per cent of the total population.

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Fashion Consumer Shopping Accessories 246

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

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Shipping Jewelry Consumer Wholesale 272

Inside Retail

DECEMBER 4, 2024

The Prada Group first partnered with Snapchat in 2021, with its Bag Try-On AR Lens that enabled customers to virtually ‘test-wear’ the Prada Galleria style. Their [Prada Group] goal is to have a presence where shoppers are, and for younger consumers, this might be Snapchat,” Mansfield said.

Fashion 277

Fashion Target Market Marketing Promotions 277

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business. To visually see those ingredients is a really important part of the consumer journey.

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Management Beauty and Health Consumer Store Operations 200

Inside Retail

MARCH 26, 2025

The global retail industry was transformed overnight as stores were forced to close or severely limit in-person shopping, supply chains were disrupted and consumers faced unprecedented levels of fear and uncertainty. Daniel Kitay: Funday launched in April 2021, but the journey started well before that.

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Inside Retail

NOVEMBER 12, 2024

Despite low consumer sentiment and discount fatigue, Chinese spending during the country’s biggest shopping event doesn’t seem to be all doom and gloom. Many consumers are focusing more on stocking up on everyday items like dry shampoo, toothpaste, and tissue paper, according to Dudarenok.

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Retail TouchPoints

MAY 20, 2022

Albertsons began testing the carts at two stores in California and Idaho in November 2021, according to CNBC , and the retailer’s eventual goal is to deploy them in dozens of its stores. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”.

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Shopping Checkout ATS Supermarket 331

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. from 2021 and accounting for 16.3% Adobe expects U.S. online holiday sales to hit $209.7 billion in the period from Nov.

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Apparel Returns Promotions Accounting 304

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

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Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

APRIL 5, 2023

Consumers and retailers are turning to resale more than ever amid economic uncertainty, according to ThredUp ’s 11th annual Resale Report , conducted by GlobalData. consumers ( 52% ) shopped secondhand apparel in 2022. The reason I call that out is because, what the online resale market does for the consumer is make everything easier.

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Fast Fashion Apparel Fashion Consumer 277

Retail TouchPoints

MARCH 21, 2023

Burris joins the retailer from GNC , where he has served as CEO since February 2021 , leading a successful restructuring under new ownership. I’ve dedicated my career to building retail brands centered around the consumer and am excited to move rue21 forward and achieve new heights.”

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Fashion Consumer 318

Inside Retail

MARCH 10, 2025

Since entering the region in 2021, GMG has grown to more than 200 stores, with a target of reaching 400 within the next five years. The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. We distinguish ourselves by focusing on well-being.

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Retail Marketing Marketing Planning Sporting Goods 130

Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The Boxed retail operation provides bulk pantry consumables to businesses and household customers without requiring any type of big box membership.

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Consumer Planning ATS Fulfillment 311

Retail TouchPoints

NOVEMBER 14, 2024

The investment builds upon Vuori’s $400 million investment, led by SoftBank Vision Fund 2, in 2021. In a post-pandemic world, the Chinese consumer is even more focused on the importance of health and wellness,” Lawrence said.

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Consumer Marketing Wholesale Shipping 147

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

JULY 20, 2022

With consumers feeling increasingly worried about missing and damaged packages, SMB retailers that adopt personalization methods — from real-time package tracking and multiple delivery options to an omnichannel ecommerce approach — can improve both their bottom line and provide peace of mind for consumers.

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Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar plans to invest in marketing initiatives to introduce new consumers to the brand and support strong consumer engagement worldwide.

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Wholesale Accessories Apparel Brand Management 330

Retail TouchPoints

OCTOBER 5, 2022

Known for its commitment to sustainability, Allbirds has been fortifying its brick-and-mortar presence since its IPO in November 2021. million generated during the first half of 2021, and an increase of 52% compared to the first half of 2020. million compared to $117.5 The company attributed a 27% U.S.

Sporting Goods 317

Sporting Goods Outdoor Marketing Consumer 317

Inside Retail

DECEMBER 4, 2024

In the same report, Lacik stated, “We are transforming the perception of Pandora into a full jewelry brand and unlocking the next chapter of our growth by attracting more consumers to our brand. Iny 2021, Pandora shifted from sourcing mined diamonds to using only lab-grown stones.

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Jewelry Planning Consumer Marketing 130

Inside Retail

MAY 1, 2024

In October 2021, certain franchisees and former franchisees of the Michel’s Patisserie brand commenced the class action lawsuit against RFG and two of its related entities.

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Management Consumer 317

Inside Retail

MARCH 3, 2024

Mosaic Brands is facing legal action for allegedly breaching the Australian Consumer Law by failing to deliver “several hundred thousand products” to its customers within advertised timeframes. The delayed deliveries subject to the court action occurred between September 23, 2021 and March 31, 2022.

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Advertising Apparel Consumer Fashion 264

Retail TouchPoints

DECEMBER 27, 2021

The risks of climate change took center stage during 2021, as UN scientists linked global warming directly to human activities. This is likely a reflection of heightened consumer price sensitivity in these subsegments. Discretionary purchases are increasingly subject to a higher bar of consumer decision-making.

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Supply Chain Management Consumer Management Fashion 357

Retail TouchPoints

JUNE 7, 2022

Valued at $5 billion in 2021, the global BNPL market is projected to be worth upwards of $39 billion by 2030, according to Grand View Research. However, an increase in missed payments and skyrocketing interest rates are putting a damper on consumer and investor enthusiasm.

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Payment Services Consumer Marketing ATS 329

Retail TouchPoints

AUGUST 29, 2022

Consumers understand the value of their data and need assurance that companies are protecting it. It only takes one mobile app privacy violation or data breach to send consumers off to a competitor. Consumer trends show desktop no longer rules the word of digital retail.

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Payment Services Consumer Marketing Customer Experience 312

Retail TouchPoints

SEPTEMBER 21, 2023

In a return to pre-pandemic behaviors, more consumers plan to throw or attend a party ( 32% ) or to take their children trick-or-treating ( 28% ) this year, although the top celebratory activities for consumers will be handing out candy ( 68% ), decorating their home or yard ( 53% ) and dressing in costume ( 50% ). set in 2021.

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Discount Store Consumer Planning Returns 278