Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. And 2021 was itself a record year for foot traffic. It’s also why retailers are spending billions on new store openings, up 13% versus 2021. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly.

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Retail TouchPoints

DECEMBER 31, 2020

These are our predictions for retail in 2021. Accepting that this “cocooning” is a permanent shift is an important first step for success in 2021. The brands that will stand out in 2021 are the ones that take steps to properly unify their online and in-store experiences. Consumer Behavior has Changed for Good.

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Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. An mPOS system converts any tablet or smartphone into a checkout point. Simplify Checkout and Boost Efficiency.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Inside Retail

NOVEMBER 20, 2022

Powered by Trigo, the store is based on a hybrid model, where customers can either choose to go through a conventional checkout process, or have a frictionless experience using the latest camera and sensor technology. If they opt for the autonomous checkout, customers need to use the Rewe app to register at the entrance to the store.

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Retail TouchPoints

FEBRUARY 16, 2022

The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities.

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Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. consumers wallet.

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Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) So what changes should we expect to see in 2022? Here’s my take: 1.

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Retail TouchPoints

APRIL 21, 2021

The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. The benefit is wallets definitely streamline the checkout process, particularly on ecommerce, because there’s no manual entry of the information. of ecommerce spend.

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Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. Although shoppers are currently flocking back to brick-and-mortar stores, research shows that 43% of U.S.

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Retail TouchPoints

DECEMBER 28, 2021

ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. It’s true that double-digit growth in U.S.

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Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Currently, Amazon dominates the space with almost 78% of retail media ad revenue in 2021, trailed by Walmart at a significantly lower rate of 5.4%.

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Inside Retail

MAY 25, 2022

The importance of an easy checkout process and a reassuring returns process are consistent themes dating back to last year’s State of Ecommerce Report. You get through most of the checkout process for a purchase you’re excited to make and then you’re suddenly hit with sticker shock for the cost of shipping.

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Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. K eep bots out of your customers’ accounts and checkout.

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Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So We see this [new integration] as a way to go a bit deeper with our most engaged readers.”.

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Retail TouchPoints

JUNE 29, 2021

This includes adjusting store hours to fit peak shopping times, reallocating inventory to different locations to increase sell-through, and adjusting planograms to remove bottlenecks that lead to longer checkout lines and wait times. Which impulse items are people buying at checkout? What to Expect from AI in Retail Over the Next Year.

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Retail Focus

MARCH 29, 2022

One of the ways in which retailers can more accurately monitor and therefore predict how consumer behaviour will change is having access to accurate data about what’s impacting the sale and return of their products. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. In fact, that’s the reason one out of every five shoppers abandon their carts.

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Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Now, Amazon is increasingly making its logistics services available outside of its own ecosystem.

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Inside Retail

OCTOBER 10, 2021

#FreedomDay pic.twitter.com/b7UVixIHxP — Liam Gilleland (@GillelandLiam) October 10, 2021. This is the checkouts at 12:30am! COVID19nsw pic.twitter.com/7sR0dzWngg — Yasmina Rifai (@yasminabanana) October 10, 2021. FreedomDay pic.twitter.com/hHhlBC4486 — Lenny Leonard (@MaitlandMumbler) October 10, 2021.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Additionally, any links that bring a shopper to your site should include a clear path to purchase that makes checkout as smooth as possible.

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Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8 ATO fraud against U.S.

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Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. At the investor meeting, Big Lots also provided an update on results for Q4 of fiscal 2021. Big Lots currently operates 1,431 stores across the U.S.

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Retail TouchPoints

SEPTEMBER 16, 2022

This perpetuates Amazon’s market dominance, allowing the company to make increasingly untenable demands on its merchants and costing consumers more at checkout across California. Attorney General Karl Racine in 2021, and dismissed in March 2022 , failed to establish any wrongdoing. In the U.S.,

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Merchant Services Checkout Consumer Marketing 201

Inside Retail

JULY 28, 2021

In the last 12 months alone, the industry has seen household names across the globe forced into administration (with a number never to return) including Debenhams, Arcadia Group, JC Penny and Century 21. There’s no doubt that Covid-19 has brought about lasting changes to retail worldwide. This picture may not be as rosy as it first appears.

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Inside Retail

OCTOBER 6, 2021

Fast forward to October 2021, and Australia’s largest online fashion retailer The Iconic is leading the way on resale, partnering with AirRobe on the Circular Wardrobe, an initiative that allows customers to resell, rent, or recycle their preloved items with one click. Tapping into gen Z spending power.

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Retail TouchPoints

FEBRUARY 20, 2023

This entertains the customers and establishes a brand connection during the checkout downtime or while the product is being gift-wrapped. It’s better to think of these solutions as marketing tools and measure “return on objective” (ROO) rather than ROI. Tyler Wells is the North American Sales Manager for MicroTouch.

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Retail TouchPoints

JUNE 8, 2022

She recently implemented a solution to unify and organize customer data, including not just online and in-store purchases but also returns and call center activity. I also have initiatives such as utilizing RFID at the checkout. You place your merchandise at the checkout and in half a minute the order total shows up on the screen.

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Retail TouchPoints

APRIL 26, 2023

The New Retail Environment During the pandemic, retailers added face mask requirements, set up social distancing rules for checkout lines and increased cleaning protocols for employee and customer safety. The Bureau of Labor Statistics data from September 2021 indicated that the “quit rate” among food service workers reached 6.6%

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A1 Retail

AUGUST 24, 2021

Freedom Day and the easing of covid-19 restrictions has boosted online fashion order volumes, the latest data from True Fit, a personalisation platform for apparel and footwear retailers, reveals, as UK shoppers dress to impress as their social lives expand and kit out their wardrobes for the return to the office.

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Retail TouchPoints

MAY 4, 2021

As such, look for ways to reinvent shopping experiences — perhaps a no-lane, no-touch checkout option; refill stations to replenish commonly used goods such as shampoo or cleaning spray (sustainability sells, after all, to the tune of $150 billion by 2021 ); or omnichannel experiences that blur the digital and physical realms.

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Retail TouchPoints

JUNE 30, 2022

What’s more, according to the 2021 Achieving Customer Amazement Survey Report from Shep Hyken, 75% of Americans are more likely to be loyal to a company that delivers personalized customer service, while 83% would switch brands because of a bad experience. More online orders mean higher return rates, and thus more customer interactions.

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Retail TouchPoints

DECEMBER 8, 2020

For the first time ever, we’re testing self-checkout in-store and even same-day delivery for some online orders. RTP: With the potential for a vaccine on the horizon, 2021 may give shoppers an opportunity to return to their old habits. It’s just a really fun activation for our kids during this holiday season.

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Retail TouchPoints

SEPTEMBER 16, 2021

spent an average of 50 minutes on mobile devices, according to eMarketer; jump to 2021 , and that number has more than quadrupled, to 3 hours 46 minutes. There’s no time to waste, because consumers are already there. In 2010 , adults in the U.S. Certainly there are some beta moments, but that has been our North Star.

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