Remove 2021 Remove Checkout Remove Returns
article thumbnail

DEI Deflates, Retail Media Rises, Mergers Flounder

Retail TouchPoints

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. consumers wallet.

article thumbnail

Funday founder on how retail has changed since Covid – and remained the same

Inside Retail

Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? In what ways has it returned to “normal”?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Asda dodges fine as £800m IT upgrade deadline extended

Retail Gazette

Asda has spent much of the past year busy untangling thousands of programmes responsible for its checkouts, administration and payroll from Walmarts to avoid a fine for continued use of the technology. Related Story Back to the future: Will the return of Rollback and Asda alumni revive its fortunes?

article thumbnail

Decoding the global trends shaping the future of retail

Inside Retail

In late 2023, Salesforce reported that 59 per cent of consumers had shopped on social media, a massive jump from 15 per cent in 2021. Self-checkout technology, introduced around 10 years ago, was maligned by many at first, but has now become an embedded part of the shopping experience and continues to evolve. trillion in 2023 to US$8.5

article thumbnail

Four Customer Experience and Commerce Trends That Will Define 2021

Retail TouchPoints

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click.

article thumbnail

Ulta Partners with Happy Returns to Add Service to 1,300 Stores

Retail TouchPoints

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

article thumbnail

PayPal Acquires Happy Returns

Retail TouchPoints

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.