Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. However, the brand has yet to return to profitability despite its growth. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

MAY 17, 2021

With the speed of vaccine rollouts indicating that Zoom classes won’t be front and center for the new school year, the back-to-school (BTS) shopping season of 2021 will be unlike any other. This requires focusing efforts on reducing costly returns, stepping up personalization and improving operational efficiencies.

Shopping 202

Shopping Returns Apparel Consumer 202

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MARCH 8, 2021

2020 saw a huge upswing in email and online fraud affecting retailers, including spoofing of retailers’ websites, consumer account takeovers and fraudulent delivery of messages. That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. Wider use of authentication tools.

Marketing 177

Marketing Management Accounting Promotions 177

Inside Retail

JANUARY 24, 2023

Trans-Tasman apparel retailer Mosaic Brands is set to open 130 new stores as customers return to in-store shopping. According to unaudited accounts for the half year to January 1, sales grew 23 per cent driven by strong trading momentum and a higher average transaction value.

Planning 246

Planning Returns Apparel Accounting 246

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

JANUARY 10, 2022

Mattress Firm has publicly filed for an IPO that will return the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Mattress Firm first announced in September 2021 that it had confidentially filed to go public. In its fiscal year ended Sept. to hit approximately $4.4

Specialty Retailers 278

Specialty Retailers Accounting Location Returns 278

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. Here are five key takeaways: The 2021 Consumer is Craving Convenience. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

Consumer 347

Consumer Customer Experience Accounting Shopping 347

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. for Q2 2020, which ended Aug. Athleta reported a 6%.

Returns 242

Returns Apparel Planning Accounting 242

Retail TouchPoints

MARCH 26, 2021

The move, which will include products sold both in-store and online, is part of an effort to rebuild JCPenney in 2021 as the basis for returning to solid growth in 2022. Shashoua also expects ecommerce, which now accounts for 20% of sales, to play a larger role moving forward.

Apparel 290

Apparel Accounting Returns Planning 290

Retail TouchPoints

SEPTEMBER 17, 2022

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7%

Consumer 262

Consumer Payment Services Apparel Accounting 262

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

AUGUST 24, 2021

Evolution is essential to retail success, even when you’re on top — a maxim Ulta Beauty has embraced over the past year as the industry reinvented itself a rapid pace, according to Kecia Steelman, COO, President of International during her opening keynote at retailX 2021. Hiring is just one part of Ulta’s commitment to diversity.

Returns 299

Returns Shopping Accounting Location 299

Inside Retail

JANUARY 9, 2022

In a settlement with McDonald’s, Easterbrook has returned equity awards and cash which he would have forfeited had he been truthful at the time of his termination and, as a result, been terminated for cause. In April 2021 the multinational business introduced its Global Brand Standards for safe, respectful and inclusive workplaces.

Fulfillment 246

Fulfillment Accounting Promotions Returns 246

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Account takeover fraud trends pose additional risks. However, account takeover (ATO) fraud has been steadily rising in recent years. Consider that in the U.S.,

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Inside Retail

JULY 27, 2023

Co-founder Martin Hosking returned to the business in March to lead it back to growth. Since his return, Hosking’s short-term goal has been to reduce its cost base and become profitable “as soon as possible.” Standard accounts are subject to a monthly account fee, while Premium and Pro accounts are not.

Accounting 242

Accounting Returns Management ATS 242

Retail TouchPoints

JUNE 26, 2024

In November 2021 the UK saw a total of 321 million ecommerce transactions, according to Statista. But this is only one side of the story; the ecommerce boom also led to a significant increase in return rates, which adds considerable logistical and cost implications, and eats into the bottom line.

Advertising 264

Advertising Returns Marketing Accounting 264

Retail TouchPoints

MAY 25, 2022

alone accounted for $870.8 billion in 2021, an increase of 14% on the previous year. For example, date of birth details can be exchanged in return for a birthday gift — which boosts affinity with the brand. How to Stay Accountable: Working with an Independent Data Protection Officer. Ecommerce sales in the U.S.

Accounting 316

Accounting Consumer Returns Marketing 316

Retail TouchPoints

FEBRUARY 16, 2022

The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users.

Shopping 317

Shopping Checkout Accounting Shipping 317

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Having the data is one thing; using it to target ads, provide ad analytics and demonstrate a return on ad spend (ROAS) is another.

Advertising 278

Advertising Sporting Goods Boutique Returns 278

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 297

Payment Services Fulfillment Consumer Returns 297

Retail TouchPoints

NOVEMBER 11, 2022

The Alexa business, which had an operating loss of more than $5 billion in 2021 according to internal documents, is another of the units under scrutiny. Amazon has lost $3 billion so far in 2022 after posting net income of approximately $33 billion in 2021 and $21 billion in 2020.

Specialty Store 238

Specialty Store Planning Accounting Returns 238

Retail TouchPoints

APRIL 21, 2021

The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% Digital wallet usage is expected to account for 40.5% of ecommerce spend.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

NOVEMBER 7, 2023

Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. Typically, ORC is reliant on a single entity, like an address, credit card or store account that connects a complex crime ring across retail stores. increase in ORC incidents between 2021 and 2022.

Loss Prevention 297

Loss Prevention Shrinkage Returns Payment Services 297

Retail TouchPoints

MARCH 3, 2022

Following the opening of 100 Ulta Beauty at Target shop-in-shops in 2021, Target will open more than 250 new locations by the end of 2022, with ambitious plans to eventually reach at least 800 locations. “We see substantial opportunities to build on our core capabilities to drive deeper guest engagement and long-term growth.”.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. They should be in all retailers’ playbooks. Endless aisle.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail Focus

MAY 27, 2021

As we enter the second quarter of 2021, the UK continues to live under social restrictions. billion market, while online stores accounted for £22.3 Here, we look at how retailers can be more sustainable in 2021 and thereafter. . That’s our list of ways retailers can be more sustainable in 2021.

Shipping 130

Shipping Accounting Returns Consumer 130

Inside Retail

NOVEMBER 8, 2021

Freeburn and Ramsay 2021. So far in 2021 a further 20 have been put forward, with more foreshadowed. Four industries – energy, banking, insurance and materials – accounted for 83.5% of the resolutions, with the 139 resolutions recorded between 2002 and the first part of 2021 concentrated in only 28 companies.

Finance 246

Finance Accounting Returns Marketing 246

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Amazon’s Q4 revenue hit $125.56

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278

Inside Retail

APRIL 22, 2021

According to the latest data from Australia Post, more than four in five households shopped online in early 2021 – an all-time high that’s been rising steadily since the global pandemic first sent people to online channels in record numbers. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. .

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Inside Retail

OCTOBER 31, 2022

It was thought enterprise bargaining would boost productivity because workers would be able to suggest changes to the way their enterprise worked that would make things more efficient in return for more pay. However, the extent to which this happened is unclear. Our research on Denmark suggests these fears are misplaced.

Returns 245

Returns Accounting ATS 245

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Loyalty Shifts to Value.

Drop-Shipping 306

Drop-Shipping Fulfillment Consumer Shipping 306

Inside Retail

NOVEMBER 9, 2022

per cent in the three months to September, compared with the same period in 2021. per cent on the same month in 2021 when Covid lockdowns were heavily influencing spending patterns and volumes. The figures indicate a fall in sales in all categories as consumers became able to return to in-store purchasing.

Payment Services 241

Payment Services Consumer Returns Accounting 241

Retail TouchPoints

MARCH 14, 2023

increase in organized retail crime incidents in 2021, and soon to come 2022 figures are expected to continue the trend. Unless security personnel are actively monitoring the individual out of all of the store cameras as the theft is happening, shoplifters are able to exit easily and often return to the same store to steal again.

Accounting 262

Accounting Returns Customer Experience Consumer 262

Retail TouchPoints

SEPTEMBER 22, 2022

and holding the organization together during the pandemic,” and noted that her tenure aligns with its own focus on installing more female leaders in corporate boardrooms, the firm also stated that total shareholder returns (TSR) have fallen 24.7% since she was appointed as CEO-Elect in May 2018. Net sales fell 8.5%

Operating Expenses 264

Operating Expenses Fulfillment Management Accounting 264

Retail TouchPoints

SEPTEMBER 12, 2022

Bot traffic jumped 106% year-over-year in 2021. 2021 saw bot traffic grow 5.5 And if a customer’s first experience of your brand is a crashed site, you can be sure they’re unlikely to return. Additionally, where customer management and email marketing systems charge according to account volumes, these bots spike costs.

Beauty and Health 294

Beauty and Health Accounting Customer Experience Checkout 294