Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. increase last year, much of which was due to more shoppers returning to stores. from 2021 and accounting for 16.3% Discounts for computers are expected to be as high as 32% (up from 10% in 2021), while electronics discounts could hit 27% (up from 8% ), and toys 22% (up from 19% ).

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

MARCH 8, 2021

2020 saw a huge upswing in email and online fraud affecting retailers, including spoofing of retailers’ websites, consumer account takeovers and fraudulent delivery of messages. That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. Wider use of authentication tools.

Marketing 172

Marketing Management Accounting Promotions 172

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

MAY 17, 2021

With the speed of vaccine rollouts indicating that Zoom classes won’t be front and center for the new school year, the back-to-school (BTS) shopping season of 2021 will be unlike any other. This requires focusing efforts on reducing costly returns, stepping up personalization and improving operational efficiencies.

Shopping 196

Shopping Returns Apparel Consumer 196

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Inside Retail

JANUARY 24, 2023

Trans-Tasman apparel retailer Mosaic Brands is set to open 130 new stores as customers return to in-store shopping. According to unaudited accounts for the half year to January 1, sales grew 23 per cent driven by strong trading momentum and a higher average transaction value.

Planning 246

Planning Returns Apparel Accounting 246

Retail Focus

MAY 27, 2021

As we enter the second quarter of 2021, the UK continues to live under social restrictions. billion market, while online stores accounted for £22.3 Here, we look at how retailers can be more sustainable in 2021 and thereafter. . That’s our list of ways retailers can be more sustainable in 2021.

Shipping 130

Shipping Accounting Returns Consumer 130

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Mass Relators

DECEMBER 14, 2022

WASHINGTON, December 14, 2022 – Consumers are expected to return more than $816 billion worth of retail merchandise purchased in 2022, according to a report released today by the National Retail Federation and Appriss Retail. As retail sales continue to grow, the average rate of return has remained flat at 16.5% to return fraud.

Returns 52

Returns Accounting Customer Experience Consumer 52

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. However, the brand has yet to return to profitability despite its growth. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JUNE 26, 2024

In November 2021 the UK saw a total of 321 million ecommerce transactions, according to Statista. But this is only one side of the story; the ecommerce boom also led to a significant increase in return rates, which adds considerable logistical and cost implications, and eats into the bottom line.

Advertising 264

Advertising Returns Marketing Accounting 264

Inside Retail

JULY 27, 2023

Co-founder Martin Hosking returned to the business in March to lead it back to growth. Since his return, Hosking’s short-term goal has been to reduce its cost base and become profitable “as soon as possible.” Standard accounts are subject to a monthly account fee, while Premium and Pro accounts are not.

Accounting 242

Accounting Returns Management ATS 242

Inside Retail

APRIL 15, 2021

Three prime ministers later and Britain quietly left the EU on 31 January 2021. So after months of people dying for a return to some normality (mostly in the form of freshly poured beer), queues started forming as early as 7am on Monday 12 th April as non-essential shops, hairdressers and pubs in the UK finally reopened their doors.

Returns 130

Returns Accounting Fashion Shopping 130

Retail TouchPoints

JANUARY 10, 2022

Mattress Firm has publicly filed for an IPO that will return the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Mattress Firm first announced in September 2021 that it had confidentially filed to go public. In its fiscal year ended Sept. to hit approximately $4.4

Specialty Retailers 278

Specialty Retailers Accounting Location Returns 278

Retail TouchPoints

SEPTEMBER 17, 2022

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7%

Consumer 262

Consumer Payment Services Apparel Accounting 262

Inside Retail

JULY 11, 2024

While extreme discounting, influencer-led sales campaigns and generous returns policies did much to enrich the sector, those same practices by which vendors have to abide are now hurting those upon which the sector rests. That boom has left e-commerce accounting for 27% of retail, with 12 trillion yuan ($1.65

Returns 130

Returns Apparel Consumer Shopping 130

Mass Relators

JANUARY 24, 2022

The fourth quarter of 2021 contributed 9% revenue growth and 1% unit growth over the prior year, according The NPD Group. It is spending in the here and now that lifted retail sales throughout 2021, offsetting challenges related to inventories, and higher average selling prices during the holiday shopping season.”.

Returns 52

Returns Consumer Accounting Shopping 52

Retail TouchPoints

NOVEMBER 11, 2022

The Alexa business, which had an operating loss of more than $5 billion in 2021 according to internal documents, is another of the units under scrutiny. Amazon has lost $3 billion so far in 2022 after posting net income of approximately $33 billion in 2021 and $21 billion in 2020.

Specialty Store 238

Specialty Store Planning Accounting Returns 238

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Account takeover fraud trends pose additional risks. However, account takeover (ATO) fraud has been steadily rising in recent years. Consider that in the U.S.,

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. for Q2 2020, which ended Aug. Athleta reported a 6%.

Returns 239

Returns Apparel Planning Accounting 239

Inside Retail

JANUARY 9, 2022

In a settlement with McDonald’s, Easterbrook has returned equity awards and cash which he would have forfeited had he been truthful at the time of his termination and, as a result, been terminated for cause. In April 2021 the multinational business introduced its Global Brand Standards for safe, respectful and inclusive workplaces.

Fulfillment 246

Fulfillment Accounting Promotions Returns 246

Mass Relators

JANUARY 24, 2022

prestige beauty industry generated $22 billion in 2021, a 30% increase in dollar sales, versus 2020, according to The NPD Group. By category, fragrance outperformed all others in 2021 with sales up 49%, year-over-year, followed by hair products (up 47%), makeup (up 23%), and skincare (up 18%). . – The U.S.

Returns 52

Returns Consumer Accounting Marketing 52

Retail TouchPoints

NOVEMBER 7, 2023

Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. Typically, ORC is reliant on a single entity, like an address, credit card or store account that connects a complex crime ring across retail stores. increase in ORC incidents between 2021 and 2022.

Loss Prevention 297

Loss Prevention Shrinkage Returns Payment Services 297

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Independent Retailer

OCTOBER 26, 2021

Atlanta Apparel, which ran October 12 – 16 at AmericasMart Atlanta , wrapped up its last market of 2021 with pre-pandemic buyer attendance and its largest-ever number of resources, marked by a successful first-time expansion of temporary exhibits to five floors as well as growth across all sectors of the market. Increased Traffic.

Apparel 79

Apparel Boutique Accounting Outdoor 79

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Having the data is one thing; using it to target ads, provide ad analytics and demonstrate a return on ad spend (ROAS) is another.

Advertising 278

Advertising Sporting Goods Boutique Returns 278

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 334

Checkout Customer Experience Shopping Returns 334

Independent Retailer

APRIL 6, 2021

Informa Markets Fashion, host to a comprehensive portfolio of apparel and sourcing fashion trade events including MAGIC, COTERIE, PROJECT, and SOURCING at MAGIC, confirmed the first slate of event dates planned for the second half 2021.

Fashion 52

Fashion Planning Marketing Apparel 52

Retail TouchPoints

SEPTEMBER 17, 2024

billion in 2021, according to a retail security report from the National Retail Federation (NRF) and the Loss Prevention Research Council (LPRC). Notably, theft (both internal and external) accounted for nearly two-thirds of the total shrink found in the report. In 2022, shrink caused retailers $112.1 billion in losses, up from $93.9

Loss Prevention 264

Loss Prevention Accounting Promotions Management 264

Inside Retail

OCTOBER 31, 2022

It was thought enterprise bargaining would boost productivity because workers would be able to suggest changes to the way their enterprise worked that would make things more efficient in return for more pay. However, the extent to which this happened is unclear. Our research on Denmark suggests these fears are misplaced.

Returns 245

Returns Accounting ATS 245

Inside Retail

NOVEMBER 9, 2022

per cent in the three months to September, compared with the same period in 2021. per cent on the same month in 2021 when Covid lockdowns were heavily influencing spending patterns and volumes. The figures indicate a fall in sales in all categories as consumers became able to return to in-store purchasing.

Payment Services 241

Payment Services Consumer Returns Accounting 241

Retail TouchPoints

MARCH 3, 2022

Following the opening of 100 Ulta Beauty at Target shop-in-shops in 2021, Target will open more than 250 new locations by the end of 2022, with ambitious plans to eventually reach at least 800 locations. “We see substantial opportunities to build on our core capabilities to drive deeper guest engagement and long-term growth.”.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Inside Retail

SEPTEMBER 26, 2022

Online sales, favoured during lockdowns, might have been expected to decrease as life returned to normal, however, the research showed the trend endured, accounting for 3 per cent of total sales in 2019 to 6 per cent in 2021. Sportswear is proving a strong and “safe bet” in menswear, the research concluded.

Department Stores 130

Department Stores Store Layout Fashion Returns 130

Inside Retail

JUNE 13, 2023

Ingka says it has trained 8,500 call centre workers as interior design advisers since 2021, while Billie – launched the same year with a name inspired by Ikea’s Billy bookcase range – has handled 47 per cent of customers’ queries to call centres over the past two years. In the UK, customers pay $31.44

Kiosk 246

Kiosk Accounting Returns Management 246

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. They should be in all retailers’ playbooks. Endless aisle.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

MARCH 26, 2021

The move, which will include products sold both in-store and online, is part of an effort to rebuild JCPenney in 2021 as the basis for returning to solid growth in 2022. Shashoua also expects ecommerce, which now accounts for 20% of sales, to play a larger role moving forward.

Apparel 290

Apparel Accounting Returns Planning 290