Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. These can all be categorized as customer service-type chargebacks. As more transactions happen digitally (i.e.

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Retail TouchPoints

APRIL 21, 2021

The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Digital wallet usage is expected to account for 40.5%

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Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

MAY 16, 2022

has grown by more than 300% per year since 2018, reaching 45 million active users in 2021. It’s clear this reverse layaway payment model is also here to stay. In BNPL, consumers receive the goods or services that they want to buy, but payment is staggered over monthly payments for a certain period of time with no interest.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout. Millennials.

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Merchant Services Accounting Payment Services Returns 298

Inside Retail

JANUARY 9, 2025

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. But does it also change our spending habits?

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Retail TouchPoints

JUNE 15, 2022

based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Inside Retail

AUGUST 2, 2022

This is particularly true for card-not-present fraud, which accounts for the vast majority of issues, and increased by 12 per cent in the year to 30 June 2021. . One crucial area is merchant fraud, and any business taking card payments is vulnerable. Managing fraud after the sale. Remain on alert.

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Retail TouchPoints

JANUARY 26, 2021

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1.

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Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Account takeover fraud trends pose additional risks.

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Merchant Services Drop-Shipping Payment Services Shipping 246

Inside Retail

MAY 17, 2022

The industry’s latest move: accepting cryptocurrency as a form of payment. In August 2021, German streetwear brand Philipp Plein became the first fashion brand to accept cryptocurrency at its new crypto concept store in London. Since the beginning of this year, a number of brands have begun to process crypto payments in-store.

Merchant Services 243

Merchant Services Payment Services Advertising Returns 243

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. So how do we keep from alienating good customers while still filtering out bad actors taking aim from every angle — including false reviews, fake accounts and more? This is a fairly new concept.

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Merchant Services Payment Services Accounting Customer Experience 264

Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. By 2025, buy now, pay later is projected to account for 1.6% ($941 billion ) of global POS transaction value.

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021.

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Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 billion, accounting for a record 18.9% Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated. increase over last year’s ecommerce earnings.

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Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

Merchant Services 299

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Retail TouchPoints

JULY 22, 2021

2021 is set to be both, with an eager consumer base and historical precedent on its side. The dates for 2021 have yet to be announced, but one thing is sure — expectations are high following the Year of COVID ecommerce boom. 2021, shoppers could earn points for additional discounts by playing an integrated game.

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Merchant Services Consumer Shopping Accounting 328

Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S.,

Consumer 264

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Retail TouchPoints

MARCH 2, 2021

Poma advised brands to put in place a returns solution that offers consumers the same amount of control they have throughout other parts of the shopping process, adding that retailers should look at the return interaction not as the end, but as a chance to continue the relationship. “A That number was even higher in January 2021. “

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Inside Retail

DECEMBER 1, 2022

With Christmas just around the corner, it’s important to stay vigilant as scams and fraud can happen to any business that accepts debit and credit card payments, and can have a significant financial and reputational impact at this time of year. Tools like 3DSecure can help with these additional security processes.

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Merchant Services Payment Services Accounting Finance 147

Inside Retail

SEPTEMBER 3, 2024

Technological advancements over the past decade revolutionised the way consumers pay for goods and services. Phones and smartwatches are now regularly used to make payments, more recently complemented by such emerging options as buy-now-pay-later and cryptocurrencies. This happens across all payment methods.

Merchant Services 147

Merchant Services Payment Services Consumer Promotions 147

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. The time is now.

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Merchant Services Payment Services Returns Planning 130

Retail Gazette

FEBRUARY 5, 2024

Amazon has paused payments to some sellers while it carries out stricter checks to ensure they are based in the UK for tax purposes. Hollinrake said: “We are writing to Amazon to tell them to unfreeze the accounts until they have a proper process in place. People are waiting for…up to £300,000.

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Merchant Services Payment Services Accounting ATS 122

Independent Retailer

JULY 15, 2021

“We recognize that there is a big challenge to selling CBD products, because a significant number of credit card processing companies refuse to process for CBD retailers, making many CBD sales a less-than-desirable, cash-only purchase. NRS PAY happily services credit card transactions through its credit card processing programs.

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Merchant Services Point of Sale Checkout Accounting 98

Small Biz Trends

MAY 10, 2022

Canadian-based global eCommerce company Shopify says its merchants contributed 5 million jobs and $444 billion in global economic activity in 2021. Shopify merchants sold $25 billion worth of goods and services outside of their home countries. Small businesses accounted for $11 billion of the $25 billion.

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Merchant Services Accounting Shopping Marketing 98

Inside Retail

AUGUST 8, 2023

Super apps in Asia are trendy, and with good reason: they gather together a number of essential everyday services onto a single, easy-to-use platform. Sea, for example, provides an integrated suite of e-commerce (through Shopee), digital entertainment and financial services. Financial services accounted for $412.8

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Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. In 2021, face coverings and masks from stars like Kanye West saw a 154% average resell price increase from $82 to $208. How Resellers Use Bots to Their Advantage.

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Merchant Services Payment Services Drop-Shipping Shipping 162

Independent Retailer

AUGUST 29, 2022

BNPL is a great payment option, especially with the holiday season coming up so consumers do not have to front the entire amount at the time of purchase. BNPL is a great payment option, especially with the holiday season coming up so consumers do not have to front the entire amount at the time of purchase.

Merchant Services 98

Merchant Services Payment Services Checkout Accounting 98

Retail TouchPoints

NOVEMBER 15, 2021

In fact, the 2021 festival was marked by a noticeably muted tone compared to previous iterations, from the pre-event marketing through to the closing celebrations. is about how to best leverage Alibaba’s latest technology to support brands and merchants in driving sustainable and inclusive growth in more efficient ways.”. festival. “We

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Merchant Services Consumer Shopping Accounting 312

Retail TouchPoints

JULY 30, 2021

accounted for $5 billion of Alibaba’s total $74.1 There are certain steps that need to take place, whether that’s around marketing or payments or choosing a trade partner or your marketing partners. billion in 2021, making up 37.4% Account for the Scale and ‘Flash Sale’ Vibe of 11.11 During last year’s 11-day 11.11

Merchant Services 279

Merchant Services Accounting Social Commerce Payment Services 279

Inside Retail

JULY 11, 2022

As Alejandro Osorio, Country Head of Grab Thailand, puts it, “We’ve seen this opportunity in the soaring demand for food and package delivery services that’s made our delivery partners with their delivery bags increasingly become a significant touchpoint. It is visible and widely accessible to consumers in all areas.”.

Merchant Services 130

Merchant Services Payment Services Advertising Accounting 130

Retail TouchPoints

JANUARY 11, 2022

Retail TouchPoints recently partnered with Amazon Web Services on a survey of 500 retail and brand executives and found that the vast majority ( 84% ) have incorporated CSR in some way into their business strategies, largely because they think it is the right thing to do ( 72% ).

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Consumer Merchant Services Fashion Accounting 317

Inside Retail

JANUARY 12, 2023

In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China outsells the US by a factor of 10. Twitter Shops enables merchants to showcase up to 50 products on their Twitter profile. Consumers are ahead of brands.

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Retail TouchPoints

JULY 21, 2020

You can use Google My Business to display messaging about updated delivery or pickup options and adjusted hours of operation, as well as any extra services you may be providing to the local community, for example. Much of what we do, including how we work, play and buy goods and services, has shifted massively during the pandemic.

Merchant Services 225

Merchant Services Sporting Goods Accounting Shopping 225

Inside Retail

JUNE 19, 2022

The index – which combines Commonwealth Bank of Australia (CBA) payments data and Google Trends search information – regained ground after falling in April, with increases across seven of its 12 categories in May, including home buying, fitness & health and transport, alongside falls in entertainment, travel and insurance spending.

Merchant Services 130

Merchant Services Accounting Consumer Marketing 130

Inside Retail

AUGUST 22, 2021

Country manager for the company’s Australia/New Zealand territory David Boyer said that the changing habits towards increased consumer e-commerce spending – which developed over the course of the pandemic – have remained relatively undisturbed in 2021. The report itself is also available for download free of charge. “I

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Shopping Shipping Merchant Services Consumer 173

Small Biz Trends

OCTOBER 24, 2022

A chargeback happens when a payment is reversed by the customer’s bank. It’s called chargeback fraud when bad actors cheat this process. Instead of contacting a merchant for a refund, they go right to their financial institution. Merchant Errors. This one happens with a merchant account.

Merchant Services 75

Merchant Services Payment Services Accounting Shipping 75

A1 Retail

AUGUST 24, 2021

The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy. Future-proofing.

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Merchant Services Payment Services Returns Outdoor 75