Retail TouchPoints

MAY 20, 2022

According to a recent report from the Identity Theft Resource Center there was a 68% increase in data breaches in 2021 compared to 2020, awarding last year with the highest number of data breaches ever reported. To put this figure into perspective, during Cyber 5 2021 , PerimeterX prevented more than $1.5

Accounting 289

Accounting Customer Experience Management Consumer 289

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Many BNPL providers charge less visible fees, such as late payment fees and account maintenance fees. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont.

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. In a world where consumers value authenticity, it’s important for brands to reflect the cultural heritage of a location to avoid appearing detached or overly globalised.

Location 246

Location Consumer Store Layout Shopping 246

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. Apparel and beauty companies accounted for 80.1% of users charged at least one late fee in 2021, up from 7.8% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2%

Consumer 262

Consumer Payment Services Apparel Accounting 262

Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry. By all accounts, the strategy is working. Using Interactive Quizzes to Engage and Inform.

Consumer 317

Consumer Advertising Marketing Accounting 317

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shopping Shipping Marketing 290

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. It is this facet of the modern economy that consumers have begun to reject. The Fastest-Growing Channel in Retail’. “ fashion market this year alone.

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Consumer Fashion Apparel Returns 351

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Many BNPL providers charge less visible fees, such as late payment fees and account maintenance fees. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont.

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Retail TouchPoints

JUNE 7, 2021

The increase in social media usage, combined with a tandem increase in online purchasing, proved to be the push both consumers and brands needed to move into the burgeoning realm of social commerce. Despite these efforts, 63% of purchases from social media were completed on an external site , according to the CouponFollow study.

Payment Services 249

Payment Services Social Commerce Consumer Advertising 249

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 306

Consumer Advertising Shrinkage Marketing 306

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. That growth has already begun, with ecommerce gift cards accounting for 29.8%

Shopping 312

Shopping Shipping Consumer Planning 312

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. According to the NRF, online sales accounted for $1.05 Approximately 16.6% of all U.S. trillion in U.S.

Returns 314

Returns Apparel Accounting Consumer 314

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018.

Accounting 350

Accounting Shopping Consumer ATS 350

Retail TouchPoints

APRIL 21, 2021

Pinterest also is launching multi-feed support for Catalogs, a new feature that will help businesses easily upload their products in multiple product feeds within the same Pinterest Business account. Shopify merchants, as well as any retailer with a Pinterest business account, can now add up to 20 product feeds to their account.

Marketing 321

Marketing Accounting Advertising Consumer 321

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though they’ve seen success, relationships built solely on in-person interactions aren’t scalable.

Consumer 264

Consumer Shopping Shipping Accounting 264

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

DECEMBER 27, 2022

compared to the same period in 2021. Ecommerce accounted for 21.6% in 2021 and 20.6% consumers approached their holiday shopping — from hunting for the best deals to making trade-offs that stretched gift-giving budgets,” said Michelle Meyer, North America Chief Economist at the Mastercard Economics Institute in a statement.

Accounting 290

Accounting Consumer Shopping ATS 290

Retail TouchPoints

APRIL 14, 2022

In March alone, the Consumer Price Index for All Urban Consumers rate rose 1.2% increase in gas prices that accounted for more than half of the all-item increase. The country’s inflation rate reached 8.5% compared to the previous month, driven by an 18.3%

Fulfillment 290

Fulfillment Accounting Consumer 290

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Inside Retail

JUNE 3, 2021

Beer Cartel launched its beer subscription service back in 2009 and it now accounts for about 80 per cent of the online business, according to Kelsey. But consumers can also make one-off purchases on the site. Fortunately, the uptick in sales over Covid has continued, with May 2021 sales surpassing the same month last year.

Consumer 231

Consumer Shipping Accounting Marketing 231

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. from 2021 and accounting for 16.3% Adobe expects U.S. online holiday sales to hit $209.7 billion in the period from Nov.

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” Members can now link their Nike membership and Hibbett Rewards accounts on the Hibbett website.

Sporting Goods 279

Sporting Goods Accounting Consumer Customer Experience 279

Retail TouchPoints

DECEMBER 23, 2020

In 2021, businesses in the United States will face new VAT rules for selling to final consumers in Europe. 1, 2021 to July 1, 2021 due to the coronavirus pandemic, but U.S. While these news rules originated in the EU (with similar concepts in the UK, Norway and Switzerland), they are crucial for U.S.

Payment Services 207

Payment Services Telecommunications Accounting Planning 207

Retail TouchPoints

FEBRUARY 2, 2022

consumers said they shopped exclusively, or a lot, on marketplaces in both 2020 and 2021, according to research from Mirakl. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 303

Accounting Shopping Consumer 303

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. Consumers are most likely to purchase a restaurant ( 27% ), department store ( 26% ) or bank-issued gift card ( 25% ).

Shopping 289

Shopping Department Stores Planning Accounting 289

Retail TouchPoints

DECEMBER 16, 2022

The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally. DressX has developed a carbon calculation methodology for digital fashion and proposed a patent validated by The Carbon Accounting Company.

Fashion 289

Fashion Accounting Consumer Promotions 289

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known.

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

JULY 22, 2021

2021 is set to be both, with an eager consumer base and historical precedent on its side. The dates for 2021 have yet to be announced, but one thing is sure — expectations are high following the Year of COVID ecommerce boom. There’s a large chunk of consumers now in the middle class, and they have a lot of disposable income.

Merchant Services 328

Merchant Services Consumer Shopping Accounting 328

Retail TouchPoints

MARCH 8, 2021

2020 saw a huge upswing in email and online fraud affecting retailers, including spoofing of retailers’ websites, consumer account takeovers and fraudulent delivery of messages. That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. Wider use of authentication tools.

Marketing 179

Marketing Management Accounting Promotions 179

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. As part of the new partnership, DoorDash has launched a Beauty tile on its home page.

Fulfillment 289

Fulfillment Wholesale Accounting Consumer 289