Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry. By all accounts, the strategy is working. Using Interactive Quizzes to Engage and Inform.

Consumer 312

Consumer Advertising Marketing Accounting 312

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. It is this facet of the modern economy that consumers have begun to reject. The Fastest-Growing Channel in Retail’. “ fashion market this year alone.

Consumer 345

Consumer Fashion Apparel Returns 345

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Social Commerce 274

Social Commerce Fulfillment Drop-Shipping Payment Services 274

Retail TouchPoints

JANUARY 10, 2022

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. 24, 2021, according to data from Mastercard. 21, 2021, through Jan. The top 10 days of the season accounted for 35.8% These consumer data points are a perfect indicator of this.”.

Shopping 269

Shopping Drop-Shipping Returns Shipping 269

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 299

Payment Services Consumer Customer Experience Accounting 299

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 256

Consumer Shopping Shipping Marketing 256

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Consumer 255

Consumer Merchant Services Payment Services Drop-Shipping 255

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. Apparel and beauty companies accounted for 80.1% of users charged at least one late fee in 2021, up from 7.8% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2%

Consumer 207

Consumer Payment Services Apparel Accounting 207

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 295

Consumer Advertising Shrinkage Marketing 295

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018.

Accounting 350

Accounting Shopping Consumer ATS 350

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. That growth has already begun, with ecommerce gift cards accounting for 29.8%

Shopping 285

Shopping Shipping Consumer Planning 285

Retail TouchPoints

JUNE 7, 2021

The increase in social media usage, combined with a tandem increase in online purchasing, proved to be the push both consumers and brands needed to move into the burgeoning realm of social commerce. Despite these efforts, 63% of purchases from social media were completed on an external site , according to the CouponFollow study.

Payment Services 218

Payment Services Social Commerce Consumer Advertising 218

Retail TouchPoints

APRIL 21, 2021

Pinterest also is launching multi-feed support for Catalogs, a new feature that will help businesses easily upload their products in multiple product feeds within the same Pinterest Business account. Shopify merchants, as well as any retailer with a Pinterest business account, can now add up to 20 product feeds to their account.

Marketing 300

Marketing Accounting Advertising Consumer 300

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Though they’ve seen success, relationships built solely on in-person interactions aren’t scalable.

Consumer 247

Consumer Shopping Shipping Accounting 247

Retail TouchPoints

FEBRUARY 11, 2021

We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. Consumers appreciate the focus on health and safety.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Inside Retail

JUNE 3, 2021

Beer Cartel launched its beer subscription service back in 2009 and it now accounts for about 80 per cent of the online business, according to Kelsey. But consumers can also make one-off purchases on the site. Fortunately, the uptick in sales over Covid has continued, with May 2021 sales surpassing the same month last year.

Consumer 231

Consumer Shipping Accounting Marketing 231

Retail TouchPoints

APRIL 14, 2022

In March alone, the Consumer Price Index for All Urban Consumers rate rose 1.2% increase in gas prices that accounted for more than half of the all-item increase. The country’s inflation rate reached 8.5% compared to the previous month, driven by an 18.3%

Fulfillment 275

Fulfillment Accounting Consumer 275

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 255

Merchant Services Accounting Payment Services Returns 255

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” Members can now link their Nike membership and Hibbett Rewards accounts on the Hibbett website.

Sporting Goods 264

Sporting Goods Accounting Consumer Customer Experience 264

Retail TouchPoints

DECEMBER 27, 2022

compared to the same period in 2021. Ecommerce accounted for 21.6% in 2021 and 20.6% consumers approached their holiday shopping — from hunting for the best deals to making trade-offs that stretched gift-giving budgets,” said Michelle Meyer, North America Chief Economist at the Mastercard Economics Institute in a statement.

Accounting 256

Accounting Consumer Shopping ATS 256

Retail TouchPoints

JULY 22, 2021

2021 is set to be both, with an eager consumer base and historical precedent on its side. The dates for 2021 have yet to be announced, but one thing is sure — expectations are high following the Year of COVID ecommerce boom. There’s a large chunk of consumers now in the middle class, and they have a lot of disposable income.

Merchant Services 326

Merchant Services Consumer Shopping Accounting 326

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. According to the NRF, online sales accounted for $1.05 Approximately 16.6% of all U.S. trillion in U.S.

Returns 248

Returns Apparel Accounting Consumer 248

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 288

Merchant Services Shopping Payment Services Advertising 288

Inside Retail

NOVEMBER 18, 2024

From November 2018 to November 2021, Bunnings implemented a trial FRT at 63 stores in Victoria and NSW, capturing the faces of every visitor. ” Consumer advocacy group Choice has welcomed the Privacy Commissioner’s determination and said it must serve as a warning for businesses.

Accounting 264

Accounting Consumer ATS 264

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known.

Jewelry 251

Jewelry Accessories Accounting Location 251

Retail TouchPoints

DECEMBER 16, 2022

The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally. DressX has developed a carbon calculation methodology for digital fashion and proposed a patent validated by The Carbon Accounting Company.

Fashion 252

Fashion Accounting Consumer Promotions 252

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 260

Payment Services Merchant Services Shopping Checkout 260

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We And it needs to be meaningful for that consumer.”.

Beauty and Health 203

Beauty and Health Customer Experience Marketing Consumer 203

Inside Retail

DECEMBER 5, 2024

When you think about the types of businesses millennials and Gen Z consumers frequent, apparel or beauty brands may come to mind first, but what about home goods? Research shows that millennials make up an increasingly large part of the consumer base for home goods and furnishings, which includes products ranging from bedspreads to furniture.

Marketing 244

Marketing Apparel Consumer Accounting 244

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. from 2021 and accounting for 16.3% Adobe expects U.S. online holiday sales to hit $209.7 billion in the period from Nov.

Apparel 251

Apparel Returns Promotions Accounting 251

Retail TouchPoints

JULY 28, 2021

Klarna announced the acquisition of social shopping platform HERO in early July 2021, followed just two weeks later by news of the acquisition of shoppable content solution APPRL. Social commerce is expected to account for $84 billion in U.S. millennial and Gen Z consumers already using social to shop.

Social Commerce 261

Social Commerce Payment Services Comparison Shopping Shopping 261

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. Consumers are most likely to purchase a restaurant ( 27% ), department store ( 26% ) or bank-issued gift card ( 25% ).

Shopping 245

Shopping Department Stores Planning Accounting 245

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 310

Checkout Shopping Customer Experience Returns 310

Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. Collectively, that would account for approximately $69.2 billion items. billion spent last year.

Shipping 271

Shipping Consumer Accounting Apparel 271

Retail TouchPoints

MAY 3, 2021

Roe CFO, effective June 1, 2021. Roe will have responsibility for all finance functions and lead the retailer’s Strategy and Consumer Insights teams. for 25 years in positions including VP, Controller and Chief Accounting Officer; VP of Finance for the Jeanswear and Imagewear Coalitions; and CFO of the International Business.

Finance 254

Finance Apparel Accounting Promotions 254