Retail TouchPoints

SEPTEMBER 17, 2021

The Adobe Index — which analyzes consumer transactions across more than 100 million SKUs in 18 categories — found that consumers have spent more than $541 billion online in the first eight months of this year, from January through August 2021. 1, 2021, consumers will have spent more online than the $575 billion they spent in all of 2019.

Consumer 262

Consumer Home Furnishings Apparel Markdowns 262

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. The shopping behemoth accounts for over half the ecommerce market on its own. While the pandemic has shed light on the resilience of the retail industry, there are still looming risks for the next decade.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 279

Accounting Promotions Location Management 279

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. billion , accounting for 35% of gross sales, according to Forbes.

Sporting Goods 321

Sporting Goods Wholesale Specialty Retailers Accounting 321

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. According to the NRF, online sales accounted for $1.05 Approximately 16.6% of all U.S. trillion in U.S.

Returns 314

Returns Apparel Accounting Consumer 314

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018. this brand speaks to me).

Accounting 350

Accounting Shopping Consumer ATS 350

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. The Federal Court has ruled that Harvey Norman, along with Latitude Finance Australia, made false and misleading financial claims in a national advertising campaign.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

APRIL 21, 2021

Pinterest also is launching multi-feed support for Catalogs, a new feature that will help businesses easily upload their products in multiple product feeds within the same Pinterest Business account. Shopify merchants, as well as any retailer with a Pinterest business account, can now add up to 20 product feeds to their account.

Marketing 321

Marketing Accounting Advertising Consumer 321

Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. Kim, who joined the retailer in May 2021 to lead the company’s investor relations, will take over Crossen’s previous role.

Finance 317

Finance Promotions Accounting Management 317

Retail TouchPoints

NOVEMBER 29, 2021

The latest data from the Adobe Digital Economy Index revealed that out-of-stock messages rose a whopping 325% in October 2021 compared to the same month in pre-pandemic times (way back in 2019), and in the last month alone consumers have been hit with more than 2 billion out-of-stock messages online.

Shopping 312

Shopping Shipping Consumer Planning 312

Retail TouchPoints

FEBRUARY 15, 2024

can link eligible accounts to earn 2% cash back from Bank of America (on top of the rewards and benefits they already earn on qualifying purchases) and one Star for every $2 spent at Starbucks. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards.

Sporting Goods 287

Sporting Goods Accounting Consumer Marketing 287

Retail TouchPoints

JULY 31, 2023

GameStop will replace its departing CFO Diana Saadeh-Jajeh with Daniel Moore, who will take on the roles of Principal Accounting Officer and interim Principal Financial Officer effective Aug. Furlong and Recupero, both former Amazon executives, had been brought on in June 2021. The troubled retailer reported a $50.5

Accounting 246

Accounting ATS Marketing 246

Retail TouchPoints

DECEMBER 27, 2022

compared to the same period in 2021. Ecommerce accounted for 21.6% in 2021 and 20.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% of total retail sales, up from 20.9%

Accounting 290

Accounting Consumer Shopping ATS 290

Retail TouchPoints

JUNE 15, 2022

The big differentiator is that Google insists its aim is not make the actual sale, but rather to support product discovery: “We’re indifferent on where the shopping journey ends, where that transaction takes place,” Matt Madrigal, VP and General Manager of Merchant Shopping at Google told Retail TouchPoints in a 2021 interview.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

OCTOBER 4, 2021

Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. million in Q2 2021 on revenue of $356 million. As of July 2021, the retailer had 6.5 members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail Dive

NOVEMBER 25, 2024

Starting in 2021 an employee hid $132 million to $154 million in delivery expenses, a disclosure overshadowing an otherwise decent quarter.

Accounting 122

Accounting 122

Retail TouchPoints

FEBRUARY 2, 2022

consumers said they shopped exclusively, or a lot, on marketplaces in both 2020 and 2021, according to research from Mirakl. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 303

Accounting Shopping Consumer 303

Retail TouchPoints

DECEMBER 7, 2021

earlier in 2021 and faces stiff competition from established U.S. But by all accounts the overall marketplace opportunity is only expanding, with companies increasingly turning to third-party marketplaces as a way to broaden their ecommerce offering. Marketplacer launched in the U.S.

Accounting 298

Accounting Supermarket Marketing Management 298

Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. from 2021 and accounting for 16.3% Discounts for computers are expected to be as high as 32% (up from 10% in 2021), while electronics discounts could hit 27% (up from 8% ), and toys 22% (up from 19% ). Adobe expects U.S. online holiday sales to hit $209.7 billion in the period from Nov.

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

JULY 27, 2021

Credit Suisse will look for a buyer in a process that could be completed by the end of 2021. The auction follows reports that an unnamed bidder approached the Weston family, who own Selfridges, with an offer in June 2021. in January 2021. in January 2021. Still, Selfridges’ fate is looking rosier than some of its rivals.

Department Stores 290

Department Stores Fashion Accounting Location 290

Retail TouchPoints

JULY 8, 2022

GameStop has named Diana Saadeh-Jajeh, the retailer’s Chief Accounting Officer, as CFO, effective immediately. After making more than 600 corporate hires in 2021 and the first half of 2022, we have a stronger understanding of our transformation needs,” said Matt Furlong, CEO of GameStop in the memo.

Accounting 305

Accounting Accessories Planning Marketing 305

Inside Retail

JULY 5, 2024

Under the term, business account holders have 60 days to notify PayPal of any errors or discrepancies in fees that the financial platform has charged them, or else accept those fees as accurate. The declarations affect small businesses entering a contract with PayPal between September 21, 2021 to November 7 last year.

Accounting 273

Accounting 273

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” Members can now link their Nike membership and Hibbett Rewards accounts on the Hibbett website.

Sporting Goods 279

Sporting Goods Accounting Consumer Customer Experience 279

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. year-over-year growth experienced in 2021 but still well above the average annual increase of 4.9%

Shopping 289

Shopping Department Stores Planning Accounting 289

Retail TouchPoints

FEBRUARY 12, 2021

For that reason, market research provider Euromonitor International has identified resilience and adaptability as the two driving forces of consumer behavior in the coming months in its recent report, Top 10 Global Consumer Trends 2021. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

Consumer 347

Consumer Customer Experience Accounting Shopping 347

Retail TouchPoints

DECEMBER 7, 2021

Marketplaces are projected to account for $5 trillion in sales worldwide by 2025, which has made them an attractive investment for retailers across the industry.

Beauty and Health 298

Beauty and Health Outdoor Checkout Advertising 298

Retail TouchPoints

DECEMBER 29, 2021

Quartile expects that the acquisition will double its amount of advertising spend under management to $2 billion in 2021. of products account for around 80% of the sales on ecommerce marketplaces, so brands recognize they need a holistic solution to help them compete in all marketplaces and direct-to-consumer websites.

Advertising 275

Advertising Accounting Marketing Retail Marketing 275

Retail TouchPoints

SEPTEMBER 18, 2023

Fox pointed out that the fine is based on the way settings and features worked on the app three years ago, and since that time many of these issues have already been addressed, most of them before DPC began its probe in September 2021. An inquiry by the DPC found that between July 31, 2020 and Dec.

Accounting 275

Accounting Location Marketing 275

Retail TouchPoints

APRIL 14, 2022

increase in gas prices that accounted for more than half of the all-item increase. The country’s inflation rate reached 8.5% on an annual basis in March, according to Bureau of Labor Statistics data released April 12 — its highest rate in more than four decades. In March alone, the Consumer Price Index for All Urban Consumers rate rose 1.2%

Fulfillment 290

Fulfillment Accounting Consumer 290

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. These payment methods simplify transactions by allowing consumers to store multiple cards or bank accounts in a single digital wallet, reducing the need for manual entry.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

DECEMBER 16, 2022

DressX has developed a carbon calculation methodology for digital fashion and proposed a patent validated by The Carbon Accounting Company. Since June 2021, DressX has partnered with Flowcarbon to offset carbon emissions from all its operations, seeking to make itself carbon neutral.

Fashion 289

Fashion Accounting Consumer Promotions 289

Retail TouchPoints

JANUARY 19, 2023

PROVEN and Sephora have collaborated in the past and have been planning this partnership since August 2021. With its cutting-edge technology and scientific expertise, PROVEN offers custom skincare routines that account for several individual factors – like lifestyle and genetic background – to deliver efficacious results.”

Accounting 310

Accounting Planning ATS 310

Retail TouchPoints

FEBRUARY 8, 2022

Peloton continues to deal with challenges including two unfortunate media portrayals and mid-2021 product recalls following reports of 70 injuries and one death. Additionally, Peloton will cut global positions across nearly all business operations to “streamline reporting structures and create clearer lines of accountability.”

Operating Expenses 289

Operating Expenses Accounting Planning ATS 289

Retail TouchPoints

AUGUST 5, 2022

The balance in the reserve account previously used to make payments on the loans is $862.12. However, American Dream persevered and the final section, a hall of luxury retailers called The Avenue, opened in fall 2021. The missed payment was for $8.8 million , according to a regulatory filing. 1, according to the filing.

Payment Services 272

Payment Services Finance Accounting Store Operations 272

Retail TouchPoints

FEBRUARY 23, 2022

Users will be able to link their GNC accounts during the GNC Skill setup on their Amazon device or in the Amazon Alexa app on mobile devices. The skill will let GNC.com account holders repurchase products from their three most recent orders. While eMarketer projects that 47% of the U.S.

Accounting 264

Accounting Customer Experience Shopping Consumer 264

Retail TouchPoints

JANUARY 10, 2022

Mattress Firm first announced in September 2021 that it had confidentially filed to go public. After going private in 2016, the chain hit a few bumps in the road, including an accounting scandal that saw the resignation of the current CEO. 28, 2021, Mattress Firm reported that net revenues rose 34.9% to hit approximately $4.4

Specialty Retailers 278

Specialty Retailers Accounting Location Returns 278