Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% Destination XL, which operates the DXL Big + Tall and Casual Male XL brands and ecommerce sites including dxl.com, has pivoted its operations to recover from the pandemic. “The million in Q4 2020, down from a $2.4

Operating Expenses 174

Operating Expenses Apparel Returns Planning 174

Retail TouchPoints

APRIL 2, 2021

In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.”

Supermarket 214

Supermarket Fulfillment Returns Planning 214

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Management 162

Management Customer Experience Shopping Consumer 162

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG).

Store Operations 307

Store Operations Customer Experience Location ATS 307

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . billion in Q4 2020. Patel joins GameStop as the retailer attempts its own turnaround effort. The company generated $2.3

Store Operations 230

Store Operations Promotions Planning Management 230

Retail TouchPoints

MARCH 5, 2021

Burlington Stores has doubled its long-term store footprint target to 2,000 stores, up from the 1,000 -store target established when the company launched its IPO in 2013. Burlington currently operates 761 stores across the U.S. “We

Planning 238

Planning Location Store Operations Accounting 238

Retail TouchPoints

JULY 30, 2021

Walmart and Apple were both early adopters of safety measures when the pandemic first hit in 2020. Walmart mandated masks for employees in April 2020 before expanding to all customers in July 2020. The NRF expressed mixed reactions to the new guidance.

Returns 313

Returns Consumer Store Operations 313

Inside Retail

JANUARY 23, 2023

per cent over the first half of the 2020 financial year and by 14.3 Comparisons of the latest trading half against a year earlier are of little relevance given the impact of enforced store closures during much of the first quarter. Myer sales are soaring, significantly ahead of comparable pre-Covid era trading periods.

Net Profit 246

Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 260

Drop-Shipping Returns Merchant Services Shipping 260

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1 billion in losses, up from $93.9

Sporting Goods 257

Sporting Goods Store Operations Location Accounting 257

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

Location 314

Location Planning Department Stores Shopping 314

Retail TouchPoints

AUGUST 19, 2020

In good news for their bottom lines, both retailers achieved significant sales growth, both online and in-store, while also improving margins. 1, 2020, rising from $18.2 Store comp sales increased 10.9%, but the most impressive growth was in digital comp sales, which grew 195%. Target achieved a record-setting 24.3% Walmart U.S.

Fulfillment 304

Fulfillment Accounting Returns Consumer 304

Retail TouchPoints

OCTOBER 19, 2023

He will report directly to David’s Bridal CEO Jim Marcum and will maintain his leadership of the field sales team and store operations; Rob Cooper, who joined David’s Bridal in 2006 and brings 25 years’ experience in retail, is taking the CFO title from Charles Lockyer, who has moved on from the organization; Andrea Dauphinee, who joined the retailer (..)

Inventory Management 231

Inventory Management Promotions Finance Store Operations 231

Retail TouchPoints

JANUARY 28, 2021

Chewy acquired more customers in the first half of 2020 than it did in all of 2019, and even brick-and-mortar pet retailers thrived — Petco filed for an IPO in November 2020 that ultimately valued the company at $6.4 However, Petco’s recent ecommerce efforts, including same-day delivery , helped it thrive.

Location 285

Location Management ATS Store Operations 285

Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. Between March 2019 and June 2020, adoption of touchless payments , which includes contactless cards, mobile wallets and QR codes, increased 150%.

Payment Services 271

Payment Services Finance Marketing Promotions 271

Retail TouchPoints

JANUARY 28, 2022

Decker joined The Home Depot in 2000 and was named President and COO in October 2020, responsible for global store operations, global supply chain, outside sales and service and real estate as well as merchandising, marketing and online strategy. Decker also has been elected to the company’s board of directors.

Merchant Services 227

Merchant Services Store Operations Marketing Management 227

Retail TouchPoints

SEPTEMBER 30, 2020

The women’s apparel and fashion accessories retailer plans to open additional store locations in markets across the country through the rest of 2020 and into early 2021. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 283

Accessories Apparel Returns Fashion 283

Retail TouchPoints

JUNE 4, 2021

Positive results in general are no surprise for lululemon, but the retailer surpassed expectations with 88% revenue growth compared to Q1 2020. million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. “We from Q1 2020 and 22.4% million in Q1 2020. million in Q1 2020.

Jewelry 254

Jewelry Department Stores Returns Shopping 254

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. The subscription program will initially run for 90 days nationwide, mirroring a three-month pilot that is currently running in more than 100 stores near Augusta, Ga.,

Returns 292

Returns Location Planning Marketing 292

Retail TouchPoints

JANUARY 25, 2021

The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. As of December 2020, Francesca’s had approximately 4,540 employees, including 223 corporate workers.

Finance 240

Finance Accessories Location Planning 240

Retail TouchPoints

MARCH 8, 2021

“As we learn from guests what they love about Ulta Beauty Herald Square, we will incorporate aspects into other stores where feasible and appropriate,” said Kecia Steelman, Chief Store Operations Officer of Ulta Beauty in an interview with Retail TouchPoints.

Checkout 245

Checkout Store Operations Promotions Shopping 245

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 281

Location Checkout Accounting Management 281

Retail TouchPoints

JUNE 7, 2022

Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

Planning 318

Planning Location Shopping Point of Sale 318

Retail TouchPoints

NOVEMBER 3, 2020

The transaction is expected to close by the end of 2020. Under the terms of the deal, Inspire will acquire all outstanding shares of Dunkin’ Brands for $106.50 per share in cash — a premium of approximately 20% over Dunkin’ Brands’ closing stock price on October 23.

Location 301

Location Store Operations ATS 301

Retail TouchPoints

AUGUST 27, 2020

J.Crew Group has reached agreements with its landlords to improve lease terms for its stores, anticipating savings of approximately $70 million in 2020 and approximately $60 million in 2021. The plan provides $400 million in exit financing and $400 million in new term loans.

Finance 345

Finance Planning Store Operations Customer Experience 345

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. With conditions challenging for so many, coupon use — both digital and paper — has grown considerably since Q1 2020.

Promotions 272

Promotions Shopping Consumer Fulfillment 272

Retail TouchPoints

NOVEMBER 30, 2021

Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

Checkout 260

Checkout Payment Services Customer Experience Supermarket 260

Retail TouchPoints

SEPTEMBER 9, 2022

Lowe’s EVP and Chief Brand and Marketing Officer Marisa Thalberg has left the company after working with the home improvement retailer since February 2020. As part of its realignment strategy, Lowe’s will also move its Pro organization under the store operations division.

Marketing 222

Marketing Store Operations Promotions ATS 222

Retail TouchPoints

OCTOBER 28, 2020

Tuesday Morning filed for bankruptcy protection in May 2020 with plans to close 230 of its 687 stores. However, the company had hoped to fuel a turnaround after it began resuming brick-and-mortar operations on April 24, with sales at reopened stores up 10% year-over-year during the first month.

Store Operations 181

Store Operations Planning Location ATS 181

Retail TouchPoints

NOVEMBER 9, 2021

Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay. Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 284

Planning Marketing ATS Store Operations 284

Retail TouchPoints

APRIL 9, 2021

Delaney was promoted from EVP and Chief Commercial Officer to President in September 2019 , and took on the CEO role in February 2020. Bob Eddy, EVP, Chief Administrative and Financial Officer, has been named Interim CEO by the Board of Directors, effective immediately. Our thoughts are with them during this difficult time.”.

Wholesale 261

Wholesale ATS Promotions Consumer 261

Retail TouchPoints

MAY 10, 2021

Relich has been in the Interim CEO position since August 2020, having previously served as PSEB’s COO. Like Chang, Olson joined PacSun in 2006 and held multiple senior positions before being named Chief Brand Officer in July 2020. As Co-CEOs, Chang and Relich will have distinct oversight of key business functions.

Specialty Retailers 256

Specialty Retailers Finance Promotions Marketing 256

Retail TouchPoints

APRIL 20, 2023

However, Amazon did say that through the pilot of ACX, it already has detected hundreds of matching accounts, where the same counterfeiter tried to create selling accounts on Amazon and at least one other store operator. “We We look forward to supporting this momentous effort with all of the tools that the IPR Center brings to bear.”

Accounting 242

Accounting Store Operations Shopping Customer Experience 242

Retail TouchPoints

JULY 1, 2020

billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 The first quarter of 2020 was challenging for the country, the industry and Macy’s Inc.,” While our stores are reopened, we expect that the COVID-19 pandemic will continue to impact the country for the remainder of the year.

Fulfillment 252

Fulfillment Location Shopping ATS 252

Retail TouchPoints

OCTOBER 9, 2020

Dollar General has launched the popshelf store concept — smaller locations focusing on on-trend seasonal goods, with 95% of items priced at $5 or less. in fall 2020. The first two popshelf locations will open in Hendersonville and Clarksville, Tenn.

Beauty and Health 291

Beauty and Health Location Consumer Store Operations 291

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based Multiple sources report that the store closures will result in the loss of approximately 12,000 jobs. million) in June 2020. “We

Department Stores 244

Department Stores Fashion Location Planning 244

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations. He brings 25 years’ experience running both U.S.

Wholesale 301

Wholesale Accessories Apparel Brand Management 301