Inside Retail

SEPTEMBER 27, 2021

The cost of shipping around the world has skyrocketed. Until now most retailers have absorbed the costs, but with no end in sight to the shipping crisis, it’s possible the price of goods for consumers is going to rise. What caused shipping costs to surge? Big companies lock in long term shipping contracts at agreed prices.

Shipping 246

Shipping Planning Consumer ATS 246

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Sheldon noted that late-season shipping delays further discouraged December sales. billion , while the NRF measured 8.3%

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Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. In 2020, global ecommerce sales reached $4.2 massive parts shortages and shipping blockades). trillion.

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Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 7, 2021

compared to 2020, but Jack Kleinhenz, Chief Economist at NRF, said he now thinks that number could go as high as 11.5%. were offset by early shopping, as both consumers and retailers looked for ways to mitigate potential product shortages and shipping delays: October retail sales as calculated by NRF were up 1 0.5% in 2021 and 4.6%

Consumer 290

Consumer Shipping Shopping ATS 290

Retail TouchPoints

DECEMBER 15, 2020

Apple has launched two-hour shipping on items in its store in “most metros,” according to its website. The service costs $5 and will be available for a limited time only. The deliveries can be made in a no-contact manner and utilize verbal confirmation instead of signature proof, at the shoppers’ request.

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Shipping Location ATS Fulfillment 281

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. But first, a little recent history.

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Drop-Shipping Shipping Store Operations Shopping 243

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail Focus

AUGUST 4, 2021

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. The factors have triggered a long-running period of disruption and caused shipping costs to escalate.

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Shipping Drop-Shipping Inventory Management Point of Sale 183

Retail TouchPoints

FEBRUARY 2, 2021

We pioneered customer reviews, 1-Click, personalized recommendations, Prime’s insanely-fast shipping, Just Walk Out shopping, the Climate Pledge, Kindle, Alexa, marketplace, infrastructure cloud computing, Career Choice and much more. The announcement accompanied the ecommerce giant’s Q4 2020 earnings report. billion.

Shipping 336

Shipping Shopping ATS 336

Inside Retail

MAY 17, 2021

In 2020, Salvos Stores launched Australia’s first online op shop, listing thousands of unique second-hand items online from hundreds of its stores across Australia. Since launching, Salvos Stores has shipped more than 50,000 individual orders using ShipStation from over 300 locations around Australia.

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Shipping Fulfillment Location Planning 165

Retail TouchPoints

OCTOBER 12, 2020

In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders. Possible shipping delays caused by weather or COVID-19 may ratchet up consumer anxiety and prompt more people to use curbside pickup stations. Staffing Considerations.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. Small Businesses Were Big Beneficiaries of Prime Day 2020. planned to spend less.

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Promotions Advertising Shopping Fulfillment 179

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

APRIL 30, 2021

In 2020, Prime Day was delayed until October. One important area of investment has been last mile delivery: Amazon grew its overall shipping capacity by 50% through an 80% year-over-year increase in capital expenditures, according to Amazon CFO Brian Olsavsky. because everyone’s busy.

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Returns Shipping Fulfillment Management 264

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

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Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Shopping Shipping Consumer Planning 312

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Additionally, in-store traffic was down only 19.5%

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Shopping Drop-Shipping Returns Shipping 299

Retail TouchPoints

OCTOBER 4, 2021

The keys to the locks were changed on December 31, 2020, when the transition period ended and the UK left the EU single market and customs union. As a response, the price of construction materials spiked by 20% between July 2020 and July 2021, as reported by the Office for National Statistics. Import and Export — a Brexit Conundrum.

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Shipping Supermarket Consumer Accounting 278

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. BOPIS (buy online, pick up in-store) took off in 2020, led by curbside pick-up (BOPAC) increasing 208% by the beginning of May. One-third think seven-day free shipping is ‘acceptable.’ on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

AUGUST 9, 2022

Walmart already has removed shipping minimums and added six months of Spotify Premium access to its incentives, as well as offered perks unmatched by Prime like gas station discounts. The retailer acquired Vudu in 2010 and added shoppable ads in 2018, but ultimately sold the streaming service to Fandango in 2020.

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Shipping Customer Experience 280

Retail TouchPoints

OCTOBER 18, 2024

David’s Bridal introduced the Diamond loyalty program in December 2020 and expanded it to younger shoppers with its Diamond Prom program in December 2022. To celebrate the new benefits, David’s Bridal is hosting a limited time sweepstakes, open to brides and wedding party members, for the chance to win a $5,000 shopping spree.

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Finance Accessories Shipping Accounting 290

Retail TouchPoints

FEBRUARY 28, 2022

Walmart+ is designed to make it easier — giving customers an option to not have to sacrifice on cost or convenience,” said Janey Whiteside, Chief Customer Officer at Walmart in a statement made at the time of the September 2020 Walmart+ launch.

Shopping 298

Shopping Promotions Shipping ATS 298

Inside Retail

APRIL 6, 2021

The platform allows small businesses and online retailers to choose a preferred carrier, print shipping labels and track packages from a centralised service, and enables easy integration of a businesses online operations. The service’s launch in Australia is the first time SendPro has been available outside of the United States.

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Shipping Accounting Planning Management 259

Retail TouchPoints

OCTOBER 5, 2020

The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part. Walmart+ gives the retail giant’s customers a good reason to keep shopping with it during the pandemic, and free shipping could provide an edge as retailers compete over smaller wallets this year.

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Drop-Shipping Shipping Shopping Marketing 262

Inside Retail

JUNE 27, 2024

Bydee’s business boomed to new heights during the Covid-19 pandemic and resulted in a 700 per cent growth, from 2020-2021. With a newfound niche in printed swimwear and surging e-commerce sales, Bydee pivoted to adopt a global focus after the restrictions of the 2020 Covid-19 pandemic halted travel and demand for bikinis locally. “We

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Fast Fashion Shipping Wholesale Fashion 263

Inside Retail

APRIL 29, 2021

And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 The continued rise in online shopping has delivered online bookseller Booktopia another strong period, with third quarter underlying EBITDA up 267 per cent to $4.2

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Shipping Shopping Marketing Consumer 299

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. Creating Joy Amid Uncertainty.

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Associates there will scan the QR code, print a return label and ship the product back to Walmart.

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Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

DECEMBER 11, 2020

14-16, 2020. The program offers loyalty members a 20% discount on all purchases and free standard shipping year-round. “In Bed Bath & Beyond will make free same-day delivery available for all Bed Bath & Beyond and buybuy BABY orders over $39 from Dec. 17 through Dec. Shoppers who sign up for the service by Dec.

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Promotions Shipping Fulfillment 270

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

APRIL 15, 2021

Last year, Target opened a new sortation center in Minneapolis, designed to ship packages from stores more efficiently by using technology the retailer had previously acquired from Grand Junction and Deliv. The retailer first began working with Cruise in November 2020 to pilot self-driving delivery in Scottsdale, Ariz. “As

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Fulfillment Shipping Location Consumer 285

Retail TouchPoints

JULY 21, 2023

“We at Walmart+ believe that everyone should be able to enjoy all the ways a Walmart+ membership helps them save time and money, with benefits like free shipping and grocery delivery, nationwide gas discounts and video streaming with Paramount+ at no extra cost,” wrote Venessa Yates, SVP and General Manager of Walmart+ in a blog post.

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Shipping Management ATS Fulfillment 246

Inside Retail

FEBRUARY 18, 2024

Australian wine-makers have shipped millions of bottles of wine to Hong Kong in a bet that China will soon lift tariffs on Australian wine and revive a trade worth hundreds of millions of dollars, according to industry figures and trade data. Tim Ford said Treasury had not shipped wine for China to Hong Kong. million litres worth $65.5

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Shipping Promotions Marketing Planning 245

Retail TouchPoints

NOVEMBER 4, 2021

A September 2020 study by Clarus Commerce found that 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, while 88% said they’d shop at a retailer with a premium loyalty program they belong to versus a competitor that is offering a lower price.

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Fulfillment Shipping Promotions Location 264

Retail TouchPoints

JUNE 25, 2024

Foot Locker had rolled out its FLX loyalty program in North America in February 2020 in order to unify all its brands under a single loyalty platform. Aligned with our Lace Up plan , we believe this initiative strengthens our customer relationships and cements Foot Locker’s position as a leading omnichannel retailer.”

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Drop-Shipping Planning Shipping Returns 258

Retail TouchPoints

JULY 30, 2020

Big Lots plans to implement ship-from-store capabilities from selected stores later in 2020. In 2019, Big Lots instituted buy online, pick up in-store in all 1,400 of its stores, and the retailer rolled out curbside pickup chainwide when the COVID-19 pandemic began.

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Planning Shipping Shopping ATS 260