Retail TouchPoints

DECEMBER 15, 2020

Apple has launched two-hour shipping on items in its store in “most metros,” according to its website. The service costs $5 and will be available for a limited time only. The deliveries can be made in a no-contact manner and utilize verbal confirmation instead of signature proof, at the shoppers’ request.

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Shipping Location ATS Fulfillment 225

Retail Focus

AUGUST 4, 2021

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. The factors have triggered a long-running period of disruption and caused shipping costs to escalate.

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Shipping Drop-Shipping Inventory Management Point of Sale 183

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. But first, a little recent history.

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Drop-Shipping Shipping Store Operations Shopping 181

Inside Retail

MAY 17, 2021

In 2020, Salvos Stores launched Australia’s first online op shop, listing thousands of unique second-hand items online from hundreds of its stores across Australia. Since launching, Salvos Stores has shipped more than 50,000 individual orders using ShipStation from over 300 locations around Australia.

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Shipping Fulfillment Location Planning 165

Retail TouchPoints

FEBRUARY 2, 2021

We pioneered customer reviews, 1-Click, personalized recommendations, Prime’s insanely-fast shipping, Just Walk Out shopping, the Climate Pledge, Kindle, Alexa, marketplace, infrastructure cloud computing, Career Choice and much more. The announcement accompanied the ecommerce giant’s Q4 2020 earnings report. billion.

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Shipping Shopping ATS 328

Inside Retail

OCTOBER 24, 2024

Building a future-proof tech stack To survive and thrive during Black Friday, retailers must invest in tech solutions that integrate seamlessly with their current systems – inventory management, CRMs, and shipping tools. Optimising shipping with automation Shipping logistics are a make-or-break factor during Black Friday.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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Drop-Shipping Returns Merchant Services Shipping 260

Retail TouchPoints

APRIL 30, 2021

In 2020, Prime Day was delayed until October. One important area of investment has been last mile delivery: Amazon grew its overall shipping capacity by 50% through an 80% year-over-year increase in capital expenditures, according to Amazon CFO Brian Olsavsky. because everyone’s busy.

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Returns Shipping Fulfillment Management 261

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Shopping Shipping Consumer Planning 295

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

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Social Commerce Fulfillment Drop-Shipping Payment Services 285

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 254

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. BOPIS (buy online, pick up in-store) took off in 2020, led by curbside pick-up (BOPAC) increasing 208% by the beginning of May. One-third think seven-day free shipping is ‘acceptable.’ on average.

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Consumer Drop-Shipping Shipping Returns 307

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Additionally, in-store traffic was down only 19.5%

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Shopping Drop-Shipping Returns Shipping 279

Inside Retail

FEBRUARY 18, 2024

Australian wine-makers have shipped millions of bottles of wine to Hong Kong in a bet that China will soon lift tariffs on Australian wine and revive a trade worth hundreds of millions of dollars, according to industry figures and trade data. Tim Ford said Treasury had not shipped wine for China to Hong Kong. million litres worth $65.5

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Shipping Promotions Marketing Planning 245

Inside Retail

APRIL 6, 2021

The platform allows small businesses and online retailers to choose a preferred carrier, print shipping labels and track packages from a centralised service, and enables easy integration of a businesses online operations. The service’s launch in Australia is the first time SendPro has been available outside of the United States.

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Shipping Accounting Planning Management 259

Retail TouchPoints

OCTOBER 4, 2021

The keys to the locks were changed on December 31, 2020, when the transition period ended and the UK left the EU single market and customs union. As a response, the price of construction materials spiked by 20% between July 2020 and July 2021, as reported by the Office for National Statistics. Import and Export — a Brexit Conundrum.

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Shipping Supermarket Consumer Accounting 246

Inside Retail

APRIL 29, 2021

And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 The continued rise in online shopping has delivered online bookseller Booktopia another strong period, with third quarter underlying EBITDA up 267 per cent to $4.2

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Shipping Shopping Marketing Consumer 299

Retail TouchPoints

OCTOBER 18, 2024

David’s Bridal introduced the Diamond loyalty program in December 2020 and expanded it to younger shoppers with its Diamond Prom program in December 2022. To celebrate the new benefits, David’s Bridal is hosting a limited time sweepstakes, open to brides and wedding party members, for the chance to win a $5,000 shopping spree.

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Finance Accessories Shipping Accounting 266

Retail TouchPoints

DECEMBER 9, 2024

In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020. The Challenges of Shipping Cheese But when done well, an advent calendar can be a boon for business, as it has been for Cheese Brothers.

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Shipping Jewelry Consumer Wholesale 218

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. Creating Joy Amid Uncertainty.

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Fulfillment Shipping Inventory Management Location 284

Retail TouchPoints

FEBRUARY 28, 2022

Walmart+ is designed to make it easier — giving customers an option to not have to sacrifice on cost or convenience,” said Janey Whiteside, Chief Customer Officer at Walmart in a statement made at the time of the September 2020 Walmart+ launch.

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Shopping Promotions Shipping ATS 264

Retail TouchPoints

NOVEMBER 4, 2021

A September 2020 study by Clarus Commerce found that 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, while 88% said they’d shop at a retailer with a premium loyalty program they belong to versus a competitor that is offering a lower price.

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Fulfillment Shipping Promotions Location 258

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

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Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

MAY 21, 2021

Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. More than one-third of Americans said that none of the gifts they gave during the 2020 holiday season were shipped. There are subscription shopping services now available too.

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Merchant Services Drop-Shipping Shipping Consumer 274

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 298

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

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Fulfillment Customer Experience Consumer Shipping 258

Inside Retail

MAY 3, 2021

During the year so far, Supercheap Auto has seen sales increase 21 per cent compared to the same period of 2020, while sport retailer Rebel’s sales grew 20 per cent. However, shipping costs have increased during the second half due to the continued disruption felt by many Australian retailers , impacting inventory costs.

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Outdoor Shipping Promotions Management 246

Retail TouchPoints

MARCH 11, 2022

Once an item is in the eBay Vault, ownership can transfer from seller to buyer in a matter of seconds without the need to re-authenticate, repackage or ship the item anywhere. Debuting in Q2 2022, the Vault will be designed to not only give buyers and sellers peace of mind but also enable faster transfers of ownership.

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Payment Services Shipping Planning Management 284

Retail TouchPoints

JULY 21, 2023

“We at Walmart+ believe that everyone should be able to enjoy all the ways a Walmart+ membership helps them save time and money, with benefits like free shipping and grocery delivery, nationwide gas discounts and video streaming with Paramount+ at no extra cost,” wrote Venessa Yates, SVP and General Manager of Walmart+ in a blog post.

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Shipping Management ATS Fulfillment 228

Retail TouchPoints

OCTOBER 28, 2021

Add this product surplus to heightened consumer concern about shipping times and product availability, and you have all the makings of a secondhand-heavy holiday season. billion spent in 2020, but the sector is expected to continue growing at a similar pace throughout the decade, reaching $244.7 ‘Tis the Season for Secondhand.

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Shipping Consumer Accounting Apparel 273

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. For many years now we’ve seen, in whatever survey you look at, north of 70% of consumers say that they want to avoid shipping charges and take action to do so. Manchester, N.H.;

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Shipping Consumer Planning Marketing 294

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Associates there will scan the QR code, print a return label and ship the product back to Walmart.

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Returns Drop-Shipping ATS Shipping 228

Retail TouchPoints

JULY 3, 2024

From July 15 to July 17, 2024 (the same days as Prime Day) Bookshop.org will offer free shipping on all orders, and customers with purchases over $100 also will receive a free tote bag. “In

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Planning Shipping Consumer Shopping 252

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How fast and reliable is the delivery service? Is real-time tracking available?

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Shipping Customer Experience Consumer Location 244

Retail TouchPoints

MARCH 24, 2022

This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Gift cards grew 27% over the 2020 holiday season and came to represent nearly 40% of gift purchases. The Returns Season Gets Extended.

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Returns Drop-Shipping Merchant Services Shipping 306

Inside Retail

APRIL 22, 2021

billion online in 2020, and many sellers experienced substantial growth in key categories, such as home goods, health and beauty. With marketplaces growing more than 80% globally in 2020, there will be even more options than ever for brands to connect with consumers. Australians spent an unprecedented $50.46 Fulfilment of the future.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

AUGUST 9, 2022

Walmart already has removed shipping minimums and added six months of Spotify Premium access to its incentives, as well as offered perks unmatched by Prime like gas station discounts. The retailer acquired Vudu in 2010 and added shoppable ads in 2018, but ultimately sold the streaming service to Fandango in 2020.

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Shipping Customer Experience 221