Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns 297

Returns Consumer Shopping Accounting 297

Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. A Bright Future for Those Willing to Evolve.

Consumer 328

Consumer Checkout Customer Experience Supermarket 328

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

Returns 292

Returns Location Planning Marketing 292

Inside Retail

SEPTEMBER 19, 2024

Nike has announced the return of Elliott Hill as president and CEO, replacing John Donahoe who will step down on October 14. He previously held various leadership positions during his 32 years with Nike before retiring in 2020. He took the company’s top seat in January 2020, succeeding Mark Parker after his 14-year tenure.

Returns 246

Returns 246

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

Returns 262

Returns Shopping Promotions Social Commerce 262

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns 232

Returns Location Merchant Services Drop-Shipping 232

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. Known as the oldest department store in the U.S.,

Returns 274

Returns Department Stores Apparel Finance 274

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 157

Returns Wholesale Management Shipping 157

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. The retailer had operated a brick-and-mortar store in Arizona’s Scottsdale Fashion Square Mall, but closed it down in March 2020 just as COVID-19’s impacts were being felt.

Returns 293

Returns Apparel Fashion Consumer 293

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 255

Returns Apparel Supply Chain Management Fashion 255

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. It’s the worst figure since August 2020 when Victoria was suffering from Covid-related lockdowns. . per cent to 90.4 per cent in 2022.”.

Returns 264

Returns Consumer Specialty Store Shopping 264

Retail TouchPoints

MARCH 24, 2022

Build-A-Bear Workshop is celebrating the return of in-store parties, which were shut down for two years during the COVID-19 pandemic. Non-employee board director cash compensation was eliminated for Q1 2020. In honor of the milestone, Build-A-Bear is offering a Silver Celebration Party package.

Returns 266

Returns Accessories Location ATS 266

Retail TouchPoints

MAY 17, 2023

in February 2020. Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging.

Returns 294

Returns Employee Engagement Management Marketing 294

Inside Retail

MAY 2, 2023

Localism is here to stay In 2020, Dr Louise Grimmer of the University of Tasmania co-wrote for The Conversation about the growth of “localism,” whereby people would opt to shop in their local village and high street where possible. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

Returns 293

Returns Shopping Location Promotions 293

Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London.

Returns 284

Returns Location Fulfillment Consumer 284

Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

Returns 208

Returns Merchant Services Fashion Fast Fashion 208

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

Returns 246

Returns Consumer Marketing Location 246

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 260

Drop-Shipping Returns Merchant Services Shipping 260

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 286

Returns Merchant Services Drop-Shipping Consumer 286

Inside Retail

JULY 31, 2023

Across Asia and the Pacific, international arrivals returned to 54 per cent of pre-pandemic levels for the first three months of 2023, with UNWTO Secretary-General Zurab Pololikashvili saying that “all eyes in global tourism were on [these regions].” The post Does Luxury Escapes’ new store herald the return of travel agencies?

Returns 246

Returns Planning Consumer ATS 246

Retail TouchPoints

SEPTEMBER 30, 2024

The partnership was developed by brand management firm Centric Brands and will mark the first time either brand has been available in Canada since 2020. Fashion brands Ann Taylor and Loft are headed back to Canada via a series of shop-in-shops at Hudson’s Bay stores across the country. Loft shop-in-shop at Hudson’s Bay in Canada.

Shopping 239

Shopping Returns Fashion Brand Management 239

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s 22, a 10% increase over last year, and retailers need to prepare themselves for the share of shoppers who prefer to make their returns at a brick-and-mortar store. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. 21, 2021, through Jan.

Shopping 279

Shopping Drop-Shipping Returns Shipping 279

Inside Retail

APRIL 28, 2024

“Under Tamalin’s leadership, the company has returned to growth and continues to build solid trading momentum. This will be the third CEO since Adore Beauty’s co-founders Kate Morris and James Height stepped down from the chief executive role in 2018 and 2020, respectively. per cent year over year to $45 million.

Returns 298

Returns Planning 298

Retail TouchPoints

JULY 30, 2021

Walmart and Apple were both early adopters of safety measures when the pandemic first hit in 2020. Walmart mandated masks for employees in April 2020 before expanding to all customers in July 2020. The NRF expressed mixed reactions to the new guidance.

Returns 313

Returns Consumer Store Operations 313

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S.

Returns 257

Returns Accounting Payment Services Location 257

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. A frictionless return experience is critical. The survey found that returning an item ranked as the No.

Fulfillment 298

Fulfillment Inventory Management Returns Point of Sale 298

Inside Retail

JUNE 7, 2021

Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging is damaged,” said Amazon Australia country manager Matt Furlong. The post Amazon launches resale platform in Australia appeared first on Inside Retail.

Apparel 328

Apparel Fulfillment Returns Management 328

Retail TouchPoints

AUGUST 2, 2021

It’s a stark shift from 2020, when puzzles, gardening tools, cookware, headphones and exercise bikes topped shoppers’ lists. But at least one pandemic trend is here to stay — purchases of sweats, leggings and all things athleisure spiked in 2020, and sales remain “comfortably strong,” according to Amazon.

Outdoor 279

Outdoor Jewelry Accessories Apparel 279

Retail TouchPoints

JANUARY 4, 2022

It’s an important secondary market for returned goods, helping retailers reduce waste and recover cost, especially as returns increase in step with ecommerce growth. Here’s how brands can marry sustainability with returns optimization to get better ROI out of what they’ve already invested in — chiefly, their products.

Consumer 316

Consumer Thrift Store Apparel Returns 316

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 All in all, Q2 performance results in significant improvement to Target’s credit profile, both over Q1 2020 and Q2 2019, and we expect favorable results to continue for the balance of 2020,” he added. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Walmart U.S.

Fulfillment 304

Fulfillment Accounting Returns Consumer 304

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Return Fraud.

Merchant Services 256

Merchant Services Returns Fulfillment Promotions 256

Retail TouchPoints

AUGUST 17, 2022

of online purchases were returned — up from 18.1% in 2020 and likely to keep climbing. Returns in ecommerce are inevitable, but utilizing an automated returns solution makes it simple to turn them into a positive experience. Cheryl Williams, Return Rabbit. Callum Campbell, Linnworks. In 2021, 20.8%

Payment Services 361

Payment Services Advertising Returns Checkout 361

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 254

Fulfillment Drop-Shipping Apparel Shipping 254

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 293

Merchant Services Returns Wholesale Apparel 293

Inside Retail

JANUARY 10, 2022

per cent in November compared to the same period of 2020, the Australian Bureau of Statistics reported on Tuesday, while online spend, driven by Black Friday and Cyber Monday, rose 22.8 Retail spending rose 5.8

Accessories 299

Accessories Returns Consumer Shopping 299

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. BOPIS (buy online, pick up in-store) took off in 2020, led by curbside pick-up (BOPAC) increasing 208% by the beginning of May. More ecommerce, even post-pandemic (Advantage: all online retailers).

Consumer 307

Consumer Drop-Shipping Shipping Returns 307