Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions.

Returns 130

Returns Fast Fashion Fashion Consumer 130

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% As a result of this burgeoning problem, retailers have started to incorporate return fees.

Returns 278

Returns Fulfillment Inventory Management Apparel 278

Inside Retail

MARCH 26, 2025

The Australian arm of the Dutch-founded denim giant, established in 1989, collapsed into voluntary administration in early 2020 as the advent of covid engulfed the market. Its relaunch is not limited to returning to where the brand once thrived but revitalising itself and forging new connections.

Returns 264

Returns Fashion Consumer Marketing 264

Retail TouchPoints

FEBRUARY 6, 2025

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

NOVEMBER 27, 2020

I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event. The Future of Black Friday, in 2020 and Beyond: Online Data Collection to Pave the Way. There is little doubt that this year’s holiday shopping season will be different than years past.

Shopping 317

Shopping Consumer Marketing Promotions 317

Retail TouchPoints

APRIL 23, 2021

Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.

Merchant Services 279

Merchant Services Payment Services Returns Fashion 279

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 312

Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. A Bright Future for Those Willing to Evolve.

Consumer 342

Consumer Checkout Customer Experience Supermarket 342

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns 312

Returns Consumer Shopping Accounting 312

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns 264

Returns Location Merchant Services Drop-Shipping 264

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

Returns 289

Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

Returns 299

Returns Location Planning Marketing 299

Inside Retail

SEPTEMBER 19, 2024

Nike has announced the return of Elliott Hill as president and CEO, replacing John Donahoe who will step down on October 14. He previously held various leadership positions during his 32 years with Nike before retiring in 2020. He took the company’s top seat in January 2020, succeeding Mark Parker after his 14-year tenure.

Returns 246

Returns 246

Retail TouchPoints

MARCH 24, 2022

Build-A-Bear Workshop is celebrating the return of in-store parties, which were shut down for two years during the COVID-19 pandemic. Non-employee board director cash compensation was eliminated for Q1 2020. In honor of the milestone, Build-A-Bear is offering a Silver Celebration Party package.

Returns 318

Returns Accessories Location ATS 318

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. Known as the oldest department store in the U.S.,

Returns 279

Returns Department Stores Apparel Finance 279

Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

Returns 268

Returns Merchant Services Fashion Fast Fashion 268

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 264

Returns Apparel Supply Chain Management Fashion 264

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. The retailer had operated a brick-and-mortar store in Arizona’s Scottsdale Fashion Square Mall, but closed it down in March 2020 just as COVID-19’s impacts were being felt.

Returns 299

Returns Apparel Fashion Consumer 299

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. It’s the worst figure since August 2020 when Victoria was suffering from Covid-related lockdowns. . per cent to 90.4 per cent in 2022.”.

Returns 264

Returns Consumer Specialty Store Shopping 264

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

MAY 17, 2023

in February 2020. Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging.

Returns 306

Returns Employee Engagement Management Marketing 306

Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London.

Returns 290

Returns Fulfillment Location Consumer 290

Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Inside Retail

MAY 2, 2023

Localism is here to stay In 2020, Dr Louise Grimmer of the University of Tasmania co-wrote for The Conversation about the growth of “localism,” whereby people would opt to shop in their local village and high street where possible. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

Returns 293

Returns Shopping Location Promotions 293

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Inside Retail

OCTOBER 24, 2024

Case study: Subo Products’ Black Friday win Subo, an Australian e-commerce retailer, struggled with shipping large volumes of orders until it turned to ShipStation’s automation tools in 2020. Automation tools like barcode scanning and automated picking systems improve accuracy and efficiency, resulting in fewer returns and faster fulfilment.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

JANUARY 31, 2025

In 2024, our business performed well in a challenging retail environment, and we made significant progress on our Life Out Here strategy, said Hal Lawton, President and CEO of Tractor Supply in a statement, referring to the retailers long-term strategic roadmap revealed in October 2020.

Planning 179

Planning Returns Location Marketing 179

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

Returns 246

Returns Consumer Marketing Location 246

Retail TouchPoints

SEPTEMBER 30, 2024

The partnership was developed by brand management firm Centric Brands and will mark the first time either brand has been available in Canada since 2020. Fashion brands Ann Taylor and Loft are headed back to Canada via a series of shop-in-shops at Hudson’s Bay stores across the country. Loft shop-in-shop at Hudson’s Bay in Canada.

Shopping 264

Shopping Returns Fashion Brand Management 264

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s 22, a 10% increase over last year, and retailers need to prepare themselves for the share of shoppers who prefer to make their returns at a brick-and-mortar store. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. 21, 2021, through Jan.

Shopping 299

Shopping Drop-Shipping Returns Shipping 299

Inside Retail

JULY 31, 2023

Across Asia and the Pacific, international arrivals returned to 54 per cent of pre-pandemic levels for the first three months of 2023, with UNWTO Secretary-General Zurab Pololikashvili saying that “all eyes in global tourism were on [these regions].” The post Does Luxury Escapes’ new store herald the return of travel agencies?

Returns 246

Returns Planning ATS Consumer 246

Inside Retail

JANUARY 2, 2025

Sydney-based fashion brand One Mile was founded by Sammy Robinson in 2020 after a collaboration with another brand sparked the desire to have her own label. Theyve really enjoyed being able to try stuff on and not have to return it.

Boutique 278

Boutique Fashion Location Returns 278

Inside Retail

APRIL 28, 2024

“Under Tamalin’s leadership, the company has returned to growth and continues to build solid trading momentum. This will be the third CEO since Adore Beauty’s co-founders Kate Morris and James Height stepped down from the chief executive role in 2018 and 2020, respectively. per cent year over year to $45 million.

Returns 298

Returns Planning 298

Retail TouchPoints

DECEMBER 11, 2024

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Inside Retail

NOVEMBER 4, 2024

Earlier this year, it was reported that Harrolds’ Melbourne and Sydney stores would be relocated as part of the business’s plan to return to sustainable profit, however, the business remained plagued by difficulties in the retail sector. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

Clienteling 263

Clienteling Shopping Marketing Management 263

Retail TouchPoints

JULY 30, 2021

Walmart and Apple were both early adopters of safety measures when the pandemic first hit in 2020. Walmart mandated masks for employees in April 2020 before expanding to all customers in July 2020. The NRF expressed mixed reactions to the new guidance.

Returns 317

Returns Consumer Store Operations 317