Remove 2020 Remove Point of Sale Remove Returns
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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. Then, in 2022 the retailer debuted a dropship channel for online sales.

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Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). That said, 180 million U.S.

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4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. A frictionless return experience is critical. The survey found that returning an item ranked as the No.

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Every Retail Worker is Now a Supply Chain Worker

Retail TouchPoints

A recent study from Adobe revealed that online spending grew by $183 billion in 2020 , highlighting the tremendous impact of the pandemic on shopping habits. . Quickly casting a broad net is also valuable for companies that deal with seasonality, especially in an environment where some seasons can happen at any time, as was the case in 2020.

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Westfield Mall Owner Partners with Afterpay to Promote BNPL Option for Retail Tenants’ Shoppers

Retail TouchPoints

has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. million customers have set up an Afterpay Card to shop in person since the solution went live in fall 2020.

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Paper Store POS Upgrade Untethers Associates, Boosts Productivity

Retail TouchPoints

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail.

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Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

Holiday season 2020 has come to an end, so what now? Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Creating a Frictionless Returns Process. Fostering Systems Integration and Visibility.