Retail TouchPoints

JUNE 7, 2021

A recent study from Adobe revealed that online spending grew by $183 billion in 2020 , highlighting the tremendous impact of the pandemic on shopping habits. . Quickly casting a broad net is also valuable for companies that deal with seasonality, especially in an environment where some seasons can happen at any time, as was the case in 2020.

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Fulfillment Point of Sale Consumer Shopping 311

Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer.

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Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

NOVEMBER 30, 2021

Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021. A checkout-free Chartwells convenience store debuted in November 2020 at its University of Houston location using technology from Standard.

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Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

JUNE 7, 2022

Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks. He will be replaced by his predecessor, Chris de Lapuente, Chairman and CEO of the Selective Retailing division of LVMH Moet Hennessy Louis Vuitton , Sephora’s parent company.

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Planning Location Shopping Point of Sale 343

Retail TouchPoints

JANUARY 11, 2021

The ONE RETAIL strategy helped M.Video increase total online sales by 141.2% year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% year-on-year. over the previous month,” said Sokolova. “In

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Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail.

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Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

MARCH 12, 2021

Vend generated revenue of approximately $34 million and gross transaction value of more than $7 billion in the trailing twelve-month period ending December 31st, 2020. The acquisition of Vend follows just months after Lightspeed acquired cloud commerce platform provider ShopKeep in November 2020, a deal that expanded the company’s U.S.

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Location Point of Sale Management Marketing 289

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. distribution center with a new induction, sorting and packing system.

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Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. We had people who knew what they were doing.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

JUNE 2, 2022

Couche-Tard first deployed the Mashgin technology in 2020 across nearly 500 Circle K locations in the U.S. We look forward to introducing this new platform to stores across our network.”. and Sweden and at the Couche-Tard retail innovation lab store at Montreal’s McGill University.

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Checkout Payment Services Customer Experience Location 328

Retail TouchPoints

JULY 7, 2020

market is expected to see an 800% increase in people using at least one form of a digital wallet between 2020 and 2024. And contactless is not limited to the point of sale. Installment payment solutions offer greater flexibility at the point of sale, but not all buy-now-pay-later options offer the same benefits.

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Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% of 2020 North American POS spend, and FIS doesn’t expect that pace to slow down in the coming years. in 2020 due to demand for contactless payment methods. The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% of ecommerce spend.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Merchandise Store Checkout Supermarket Shopping 296

Retail TouchPoints

MARCH 3, 2022

These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020. Bed Bath & Beyond also is trimming its store footprint; in January 2022 the retailer revealed that it would close 37 stores this year as part of the 2020 plan to shutter a total of 200 underperforming store locations.

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Checkout Customer Experience Location Planning 246

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

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Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

JANUARY 13, 2021

The credit cards will closely connect with Walgreens’ new myWalgreens customer loyalty program, which launched in November 2020. The retailer plans to explore a number of Mastercard solutions including services such as insight and analytics, customer engagement and loyalty, cybersecurity and point-of-sale financing, including installments.

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Point of Sale Finance Planning Management 179

Retail TouchPoints

JULY 8, 2021

million customers have set up an Afterpay Card to shop in person since the solution went live in fall 2020. A number of brands with Westfield locations have recently begun to accept contactless and flexible payment solutions from Afterpay in their stores, including Lush Cosmetics , Aldo , The Children’s Place and The Container Store.

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Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. 2020 has created a slew of new challenges for retailers, but by investing in technology, retailers can analyze consumer behavior and test out promotional campaigns in order to create a more targeted and efficient marketing strategy for the future.

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Target Market Marketing Kiosk Promotions 292

Retail Pro

NOVEMBER 25, 2020

Both are likely to appeal to the ways today’s customers … Continue reading → The post Using Retail Pro Prism POS on mobile for your 2020 curbside & COVID-careful holiday shopping setup first appeared on Retail Pro Blog. Mobility with Retail Pro Prism supports creative ways to sell and promotes faster queuing.

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Shopping Promotions Point of Sale 98

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. News & World Report.

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Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Our attitude is the members are most important ,” said Powell.

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Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

JULY 12, 2022

First deployed in 2020 , Dash Carts are already available at many Amazon Fresh stores across the U.S. Now the new version will roll out at the Whole Foods store in Westford, Mass., which will be the first Whole Foods in the country to have access to the high-tech carts.

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Payment Services Shopping Marketing Accounting 295

Inside Retail

DECEMBER 7, 2022

per cent increase over 2020. Esser revealed that there are more than 4000 points of sales in the APAC region. The company has bounced back from the dip in sales during the pandemic, and is on track to deliver growth as the company returns to pre-pandemic levels of commercial success. “Our per cent to US$227 million.

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Returns Point of Sale Marketing ATS 246

Inside Retail

MARCH 6, 2023

In 2020, we relaunched the website, and that allowed us to accelerate during Covid-19. We also announced our partnership with Porsche in 2020. VM: Back in 2018, we had 93 points of sale, including wholesale and stand-alone boutiques. We’ve now consolidated that down to around 69 points of sale.

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Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? In addition to enabling a seamless add-on process for your customer, your brick-and-mortar and digital storefronts should be able to acknowledge the original point of sale of your customer’s purchase. Gene Bornac is Chief Strategy Officer at enVista.

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Payment Services Returns Specialty Retailers Promotions 232

Retail Wire

MAY 19, 2023

Century 21 closed all its stores after declaring bankruptcy in 2020. The store’s point-of-sale system crashed due to the crush of shoppers during Tuesday’s grand opening. The discount retailer of designer labels is back with a new four-story store in Lower Manhattan.

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Point of Sale 113

M19 Retail

APRIL 14, 2021

The health crisis is accelerating the transformation of physical points of sale. The adaptation of point of sale networks to the health crisis takes several forms, depending on the brand. Health crisis: what impact on supply management in points of sale? Recent Posts. appeared first on Mi9 Retail.

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Point of Sale Management Markdowns Accounting 52

Retail TouchPoints

SEPTEMBER 9, 2020

Beyond the backend systems for online retail and distribution, there is a tremendous amount of technology investment and deployment at the point of interaction (rather than what we might have called the point of sale). Despite the declines in retail spending in 2020, this market remains the single largest purchaser of displays.

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Department Stores Point of Sale Location Marketing 253

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 One-to-one tablet-powered service is made extra relevant thanks to deep customer profiles that budtenders access and update via the point-of-sale system. billion globally by 2026.

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Marketing Location Customer Experience Consumer 354

Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale.

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

APRIL 16, 2021

Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Yet we cannot attribute this development exclusively to the pandemic. Re-thinking the in-person experience.

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Consumer Point of Sale Shopping Marketing 237

Inside Retail

JULY 12, 2023

Taking to LinkedIn last month, Chang, who was elected as a City of Melbourne councillor in 2020, said the struggles of operating the business carried a significant mental toll. “I The platform also offers point of sale integrations, table ordering, and pickup and delivery solutions.

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Payment Services Point of Sale Location Shopping 245

Retail TouchPoints

JULY 29, 2020

We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said. The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We

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Retail TouchPoints

FEBRUARY 7, 2023

First announced at NRF 2020, COVID has supercharged the adoption of alternative channels for medical care and wellness. We also see significant new investments in the point-of-sale solution to complement past investments in digital.

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Grocer Apparel Department Stores Point of Sale 278

Retail TouchPoints

FEBRUARY 24, 2021

The rollout, which began in September 2020, was completed within only four weeks, according to Nedap , the technology provider. In July 2020, Encuentro Moda began working with Nedap by integrating the provider’s !D The rollout was completed in October 2020. Adding Real-Time Inventory Data.

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Retail TouchPoints

JUNE 1, 2022

billion spent in March 2020, or about 10% of all grocery sales. . By March 2022, this had declined to $8.7 As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 Delivery to home is in decline.

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Checkout Location Shopping Consumer 299

Retail TouchPoints

APRIL 12, 2024

Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. While the damages to any one taxpayer are very small, the aggregate harm for applying tax incorrectly in many locations for multiple products for a long period of time can be substantial.

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