Retail TouchPoints

MAY 22, 2023

With the exception of 2020, the total number of shoplifting complaints across New York City’s five boroughs has increased every year since 2018 — although there are signs that this tide is turning in 2023. The plan includes targeted solutions to reduce retail theft perpetrated by individual shoplifters as well as by organized crime rings.

Planning 274

Planning Kiosk Management Consumer 274

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

Planning 231

Planning Returns Marketing Accounting 231

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. Is the in-store season doomed this year?

Drop-Shipping 177

Drop-Shipping Shipping Store Operations Shopping 177

Retail TouchPoints

JULY 29, 2020

The second prong was replacing foundational systems, such as the company’s legacy enterprise resource planning (ERP) system. “It The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We

Planning 248

Planning Wholesale Customer Experience Store Operations 248

Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores. million.

Planning 246

Planning Location ATS Store Operations 246

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Mitchell, who has served as CFO since November 2020, has been integral to the development and execution of the retailer’s Polaris transformation strategy.

Planning 232

Planning Home Furnishings Finance Management 232

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

Supermarket 200

Supermarket Fulfillment Returns Planning 200

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. The new store openings will help Dollar General maintain its momentum.

Planning 252

Planning Location Consumer Marketing 252

Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% Destination XL, which operates the DXL Big + Tall and Casual Male XL brands and ecommerce sites including dxl.com, has pivoted its operations to recover from the pandemic. “The million in Q4 2020, down from a $2.4

Operating Expenses 166

Operating Expenses Apparel Returns Planning 166

Retail TouchPoints

NOVEMBER 24, 2020

Footwear brand UGG has opened its first flagship store, on Fifth Avenue in New York City, the first in a planned fleet of flagship stores that will roll out globally in 2021 and beyond. The multi-level, 12,842-square-foot store will feature exclusive items and experiences not available at the retailer’s other stores.

Planning 221

Planning Promotions Shopping ATS 221

Retail TouchPoints

APRIL 10, 2023

Bankruptcy Court in Maryland and plans to close all 39 stores in Maryland, Virginia and the District of Columbia. The retailer has been battling declining sales for several years, incurring operating losses of $280,000 and $1.76 million in fiscal years 2020 and 2021, respectively. million , and Timberland , owed $1.4

Planning 184

Planning Accessories Apparel Merchandise Store 184

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The company also plans to double ecommerce sales, from the current figure of more than €4 billion ($4.8 billion ) over that same period.

Planning 187

Planning Wholesale Sporting Goods Accounting 187

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer is putting global expansion plans on hold as it focuses on its home country.

Planning 219

Planning Consumer Marketing Location 219

Retail TouchPoints

APRIL 19, 2022

Wawa is reportedly planning to double its store count to 1,800 locations by 2030, according to Philly Voice. CEO Chris Gheysens noted that the expansion will include both “traditional” neighborhood stores and “non-traditional” rest-stop style formats in new and existing markets, as well as drive-thrus.

Location 186

Location Planning Marketing Store Operations 186

Retail TouchPoints

AUGUST 27, 2020

Bankruptcy Court for the Eastern District of Virginia has approved the J.Crew Group reorganization plan, paving the way for the parent company of J.Crew , J.Crew Factory and Madewell to emerge from Chapter 11 in early September. The plan provides $400 million in exit financing and $400 million in new term loans.

Finance 338

Finance Planning Store Operations Customer Experience 338

Retail TouchPoints

FEBRUARY 16, 2021

Adidas initially acquired Reebok in 2006 and implemented the “Muscle Up” turnaround plan in 2016. However, the coronavirus pandemic weighed heavily on recent results: Reebok’s revenues fell 7% in Q3 2020 compared to the previous year, compared to a 2% decline for adidas.

Planning 176

Planning Sporting Goods Marketing Store Operations 176

Retail TouchPoints

FEBRUARY 16, 2021

The company expects a strong finish to fiscal 2020 overall, with net sales growth of 5.0% We featured extreme value products, as well as Wow gifts in our expanded Five Beyond offering, all of which resonated with customers.”. despite a comparable sales decrease of approximately 6.5%.

Location 205

Location Planning Store Operations ATS 205

Inside Retail

JANUARY 23, 2023

per cent over the first half of the 2020 financial year and by 14.3 As with most retailers, we remain cautious on the macroeconomic environment for the remainder of the calendar year but are equally confident in the continuing momentum we have within the Customer First Plan and a range of initiatives we are executing.”

Net Profit 246

Net Profit Department Stores Store Operations Planning 246

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 280

Accessories Apparel Returns Fashion 280

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

Returns 288

Returns Location Planning Marketing 288

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . billion in Q4 2020. Patel joins GameStop as the retailer attempts its own turnaround effort. The company generated $2.3

Store Operations 214

Store Operations Promotions Planning Management 214

Retail TouchPoints

JUNE 7, 2022

Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

Planning 303

Planning Location Shopping Point of Sale 303

Retail TouchPoints

MAY 24, 2021

This Memorial Day offers retailers an opportunity to benefit from pent-up demand: 48% of Americans plan to shop for something over Memorial Day weekend this year, according to a survey by BlackFriday.com conducted through Kelton. In comparison, men are more focused on electronics than women, at 47% and 23% respectively.

Planning 285

Planning Shopping Location Store Operations 285

Retail TouchPoints

JANUARY 26, 2021

Belk is reportedly nearing a deal to file for bankruptcy, with plans for Sycamore Partners to hand ownership of the retailer to its lenders, people familiar with the matter told Bloomberg. The move would mark a reversal of Belk and Sycamore’s earlier plan , which would have helped the struggling department store avoid bankruptcy altogether.

Department Stores 269

Department Stores Planning Store Operations 269

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 158

Planning Finance Shipping Management 158

Retail TouchPoints

JANUARY 28, 2021

Lowe’s has allotted an additional $80 million in discretionary bonuses for frontline associates and plans to hire more than 50,000 new associates across the U.S. stores, distribution centers and call centers will receive the bonus on Feb. increase in comparable sales from 2019 in Q3 2020 and a 106% increase in online sales.

Planning 182

Planning Payment Services Apparel Consumer 182

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 245

Drop-Shipping Returns Merchant Services Shipping 245

Retail TouchPoints

JANUARY 26, 2022

Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. The retailer also is planning an Amazon Go location in the Los Angeles metro area. The larger size won’t be a challenge: in early 2020, Amazon opened a 10,400-square-foot cashierless grocery store in Seattle.

Location 234

Location Store Layout Checkout Planning 234

Retail TouchPoints

NOVEMBER 30, 2021

Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

Checkout 244

Checkout Payment Services Customer Experience Supermarket 244

Retail TouchPoints

SEPTEMBER 12, 2022

The funding, along with $3 million in convertible debt financing from certain Tuesday Morning leaders including CEO Fred Hand, will help the troubled retailer implement an omnichannel turnaround plan. Tuesday Morning was reportedly on the brink of going bankrupt for the second time since 2020, according to The Dallas Morning News.

Finance 243

Finance Fulfillment Planning Store Operations 243

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations. He brings 25 years’ experience running both U.S.

Wholesale 285

Wholesale Accessories Apparel Brand Management 285

Retail TouchPoints

JANUARY 25, 2021

The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. As of December 2020, Francesca’s had approximately 4,540 employees, including 223 corporate workers.

Finance 225

Finance Accessories Location Planning 225

Retail TouchPoints

FEBRUARY 8, 2021

Mall operator Simon Property Group and its affiliated landlords have filed an objection to the Chapter 11 reorganization plan for Ascena Retail Group , on the grounds that the plan will involve the closure of significantly more stores than was originally agreed upon.

Planning 144

Planning Apparel Shopping Store Operations 144

Retail TouchPoints

MAY 11, 2021

The company will emerge with significantly less debt and continue operating 130 stores, its ecommerce site and the Waste Not Paper by Paper Source wholesale division. Elliott also owns Barnes & Noble , and the firm plans to look for mutually beneficial retail partnerships that leverage complementary aspects of each retailer.

Planning 145

Planning Wholesale Management Store Operations 145

Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. Between March 2019 and June 2020, adoption of touchless payments , which includes contactless cards, mobile wallets and QR codes, increased 150%.

Payment Services 266

Payment Services Finance Marketing Promotions 266

Retail TouchPoints

MAY 10, 2021

Relich has been in the Interim CEO position since August 2020, having previously served as PSEB’s COO. Like Chang, Olson joined PacSun in 2006 and held multiple senior positions before being named Chief Brand Officer in July 2020. As Co-CEOs, Chang and Relich will have distinct oversight of key business functions.

Specialty Retailers 247

Specialty Retailers Finance Promotions Marketing 247

Retail TouchPoints

OCTOBER 28, 2020

The retailer had planned to close on a sale of all its assets by Oct. Tuesday Morning filed for bankruptcy protection in May 2020 with plans to close 230 of its 687 stores. Tuesday Morning has declined to sell itself and will instead seek other paths for its financial reorganization, according to court filings.

Store Operations 171

Store Operations Planning Location ATS 171