Retail TouchPoints

NOVEMBER 27, 2020

I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event. Stores that do plan to open their doors on Black Friday also face a new normal. The Future of Black Friday, in 2020 and Beyond: Online Data Collection to Pave the Way.

Shopping 317

Shopping Consumer Marketing Promotions 317

Retail TouchPoints

JANUARY 2, 2025

billion Kroger-Albertsons tie-up as well as the November 2024 end of a planned Capri Holdings and Tapestry merger. After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. Walgreens Agrees to $192.5M consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

APRIL 26, 2021

Justice has returned as an online-only retailer with the launch of its new ecommerce site, ShopJustice.com. The tween retailer shuttered its remaining brick-and-mortar locations in late 2020 — which had numbered 2,800 at the brand’s peak — following the bankruptcy of parent company Ascena Retail Group.

Planning 300

Planning Accessories Apparel Brand Management 300

Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% The refinance of the FILO provides an added layer of liquidity that gives us more flexibility to execute against our strategic plan.”. million in Q4 2020, down from a $2.4 Its annual net loss for 2020 was $64.5

Operating Expenses 239

Operating Expenses Apparel Returns Planning 239

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

Fulfillment 270

Fulfillment Supermarket Returns Planning 270

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. Known as the oldest department store in the U.S.,

Returns 279

Returns Department Stores Apparel Finance 279

Retail TouchPoints

OCTOBER 12, 2022

In addition to this Southern California store, the retailer has new shops planned for Illinois, Rhode Island, Nevada, Iowa, Pennsylvania, Virginia, Massachusetts, Georgia, Florida and Puerto Rico. Forever 21 plans to celebrate each new store with a grand opening featuring special promotions, giveaways, gifts with purchase and food.

Location 306

Location Planning Fast Fashion Shopping 306

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. Here are some of the details on how Starbucks plans to continue this momentum in the coming years: Shot #1: Elevating the Starbucks Brand… …through 4% net-new store growth in the U.S.

Planning 278

Planning Returns Marketing Accounting 278

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns 225

Returns Merchant Services Shipping Location 225

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

MAY 17, 2023

in February 2020. Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging.

Returns 306

Returns Employee Engagement Management Marketing 306

Retail TouchPoints

MARCH 4, 2021

Dollar Tree plans to open 600 new stores and to renovate 1,250 Family Dollar stores in fiscal 2021, which runs through the end of January 2022. The company opened its first Combination Store in late 2019, followed by two additional test stores in early 2020. Enterprise same-store sales increased 4.9%

Planning 242

Planning Marketing Location Returns 242

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

NOVEMBER 26, 2024

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. Lapic also plans to ramp up the collaborations, in particular with more unexpected brands like Baggu, as a way to grow the Hanna community even further. “We’re

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The company also plans to double ecommerce sales, from the current figure of more than €4 billion ($4.8 billion ) over that same period.

Planning 232

Planning Wholesale Sporting Goods Accounting 232

Inside Retail

JULY 31, 2023

This – coupled with the rising cost of airfares – has led to a change in travel plans, en-masse. According to the most recent consumer sentiment survey by National Australia Bank, two in every three Australians with intentions to travel have cancelled or postponed their plans in the last three months.

Returns 246

Returns Planning ATS Consumer 246

Inside Retail

NOVEMBER 4, 2024

Earlier this year, it was reported that Harrolds’ Melbourne and Sydney stores would be relocated as part of the business’s plan to return to sustainable profit, however, the business remained plagued by difficulties in the retail sector. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

Clienteling 263

Clienteling Shopping Marketing Management 263

Retail TouchPoints

JUNE 8, 2021

Sam’s Club is re-introducing its in-store sampling and demo program, Taste & Tips, following a COVID-19-induced hiatus that began in March 2020. In addition to the return of Taste & Tips, we’ve planned new, immersive sampling experiences that add even more excitement to our clubs.”.

Returns 213

Returns Planning Shopping 213

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021. Sephoria made its international debut in Paris on 6 October.

Returns 246

Returns Consumer Marketing Location 246

Retail TouchPoints

MAY 18, 2022

Famed off-price luxury retailer Century 21 will return to its original flagship location in downtown NYC in spring 2023, after filing for bankruptcy in 2020 and shuttering all 13 of its stores.

Location 278

Location Planning Accessories Apparel 278

Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts.

Drop-Shipping 258

Drop-Shipping Planning Returns Shipping 258

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. A survey by Accenture found that 75% of consumers say they’ll do at least some of their holiday shopping online, up from 65% in 2019, while 43% plan to shop online exclusively.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Returns Fashion 290

Inside Retail

APRIL 28, 2024

. “As CEO, Tamalin has done an excellent job delivering Adore Beauty’s financial and operational successes and developing the strategic plan. “Under Tamalin’s leadership, the company has returned to growth and continues to build solid trading momentum. ” The beauty brand will begin the search for a new CEO.

Returns 298

Returns Planning 298

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. planned to spend less. of non-members planned to make purchases during the promotion — a sizable audience. Small Businesses Were Big Beneficiaries of Prime Day 2020. While the $3.5

Promotions 179

Promotions Advertising Shopping Fulfillment 179

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. for Q2 2020, which ended Aug.

Returns 243

Returns Apparel Planning Accounting 243

Retail TouchPoints

MAY 16, 2023

The debut of the Walmart+ membership program in September 2020 was a significant departure for the retailer. “We Snapshot of Walmart’s InHome returns service, included with Walmart+. I’ll leave it up to you to think about what might be next, but there are so many exciting things planned.”

Planning 317

Planning Consumer Returns ATS 317

Inside Retail

MAY 9, 2021

Simon Schofield : Despite the impact 2020 had on the retail sector, it certainly was a special year for Witchery. In the past year, one of our proudest initiatives has been formalising our commitment to Reconciliation through our first Reconciliation Action Plan.

Planning 246

Planning Fashion Returns Location 246

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 179

Planning Finance Shipping Management 179

Retail TouchPoints

AUGUST 14, 2020

the former New York City flagship will become a drop-off site for returning items. On March 27, Rent the Runway laid off its entire retail staff during a Zoom call, offering no assurance that the jobs would return, according to a report in The Verge. “We We have no visibility into when or if we will be able to reopen our stores.

Apparel 247

Apparel Returns Finance Accessories 247

Retail TouchPoints

MARCH 26, 2021

The move, which will include products sold both in-store and online, is part of an effort to rebuild JCPenney in 2021 as the basis for returning to solid growth in 2022. Shashoua also is Chief Investment Officer at Simon , which acquired Forever 21 in partnership with Brookfield Property Partners and ABG in February 2020.

Apparel 290

Apparel Accounting Returns Planning 290

Retail TouchPoints

MARCH 2, 2021

Beck’s planned departure was first announced in September 2019, at the time when fellow Co-founder and COO Barry Beck left the company. Macy’s updated its “Polaris” growth strategy in late February 2021 as it announced better-than-expected Q4 2020 results, marking a return to profitability for the department store chain.

Payment Services 337

Payment Services Department Stores Planning Location 337

Retail TouchPoints

JULY 27, 2022

While it’s primarily an ecommerce company, Glossier had operated three brick-and-mortar stores but was forced to close them in early 2020 due to the COVID pandemic. The company returned to physical retail in August 2021 and has since opened stores in Seattle, Los Angeles, Miami and London. Atlanta, Philadelphia and Brooklyn, N.Y.,

Returns 288

Returns Planning ATS 288

Retail TouchPoints

NOVEMBER 9, 2021

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods.

Returns 323

Returns Sporting Goods Accessories Consumer 323

Retail TouchPoints

FEBRUARY 22, 2021

and Canada, said that traffic at its domestic centers returned to 99% of pre-pandemic levels in January. Mall owner Unibail-Rodamco-Westfield (URW) said earlier this month it was planning to “ significantly reduce its financial exposure to the U.S.” malls could close over the next three to five years.

Returns 162

Returns Consumer Shopping Planning 162